Incredibly, Mike was able to walk me through repairing my own broken, deteriorated bathtub faucet over the phone (during the COVID-19 quarantine!). He had me take apart the faucet, then I sent photos of everything to him so he could assess the problem. He told me I didn't need to go into the wall/tile in order to repair it, which is what I was afraid of. He found the replacement part in his catalogs, sent me to Home Depot to get it and other stuff I needed for the repair, texted me a video of how to do the repair, and then answered questions while I worked on it. He never had to come over, though he was ready to if I decided I didn't want to do it myself. He is also beyond fair in terms of his hourly rate and with his time. And he did this on a Saturday morning. He's one of the good ones. read more