My wife and I have been to Mikado many times. It is a typical pan-Asian restaurant with the menu offering Japanese and Chinese food with the usual smattering of Americanized dishes. It is not the best place I've eaten, and it is not the worst. The service is usually decent as are the food and prices. It is good enough that the convenient location and the fact that it doesn't bust our budget makes it reasonable local dining option. We're not regulars but we usually dine there once a month or so. Until this last meal, I would have given them a solid 3.
September 3, 2015, was the first time we had any significant complaints. If the owners read this, you should know that we sat at Table E1, were served by SHERRY 1, and our order # was 00500913. I also left a comment on the check and sent you an email.
We arrived before the dinner rush, and the restaurant was nearly empty. We asked for a free-standing table, but were given a booth with a sticky table surface (I quietly wiped it with a napkin dipped in tea.) The waitress was brusque and uncomprehending. I ordered for both of us; hot and sour soup and General Tso tofu for me (I'm vegetarian) and salmon teriyaki for my wife. When she heard the order for my wife, Sherry1 started to move us to the hibachi area either to get rid of us or because she really didn't know that there was a non-hibachi version (at about half the price).
We got our tea and soda, followed by the hot and sour soup, which was fine. Eventually the tofu was brought out. We waited for the second entree, but it didn't come to the table for another five or more minutes. We'll get to the food in a minute.
Sherry appeared and disappeared quickly. We never got the chance to ask for chopsticks, soy sauce, refills on our drinks or dessert. When she finally came back, it was to pile up our plates messily leaving a pool of sauce on the table into the middle of which she dropped the bill folder.
My wife's salmon teriyaki was dry and overcooked. Both the tofu and the sauce for my General Tso tofu were burned, not just crispy ... burned. We were both unhappy and angry with the service and the food.
By now the place had started to fill up and I decided not to vent to the manager in front of the line of customers waiting to be seated, so I decided to write an email to the manager. This was the first time we received anything other than good service and food. We were both extremely disappointed.
We had hoped that this was just a bad night, but I am posting this to Yelp nearly 3 weeks after sending the email to which I have still not received a reply. I have a feeling that they may just not care whether we come back again. read more