1. Midwest Windows, Siding & Doors

0

Chicago, IL

Midwest Windows, Siding & Doors

3.5 (44 reviews)
Open • 8:00 am - 6:00 pm

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Response quality

Excellent

Response time

10 minutes

Services - Midwest Windows, Siding & Doors

Door framing

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Chanita S.

Started out so well....how did it end up like this! Our place was in desperate need of new windows--this is the type of purchase that you don't act on your impulse. Usually, the Yelp community rarely fails when it comes to recommending their best. Unfortunately, our experience did not live up to our expectation. We started the process of ordering windows back in January. The sales rep was incredibly kind and professional--the way he approached our order instilled confidence that all would work out the way it should. We put down our deposit without hesitation and were quoted for windows to come out of production somewhere between 6-8 weeks. Fair. Let's accept the lagging production time during these CoVid days. We were told at time of deposit that we had 3 days to cancel the order or else we'd forfeit our deposit--it was clearly laid out in the contract. We noted. Early March about 5-6 weeks later we receive a call, and I initially thought that they call to say that our windows were done and wanted to schedule an install date. Nope! Instead, the office admin called to say that they had issues with getting a hold of our HOA for approval but didn't want to get the client involved. Um, what?! I understand not wanting to be bothersome, but after a few failed attempts, you would imagine that you would at least let your client know that there have been roadblocks preventing them from moving forward. I was shocked that they had waited over a month to tell me that, but I cooperated and tried to be of help and got them connected to our HOA. After much back and forth, our HOA ended up not approving the proposed windows, and Midwest Windows would not order/install without HOA approval. We were back at square one and tried to ask them what to do and of we could cancel the order, the owner verbally slipped and said that we could lose our 33% deposit since it was out of the 3-day contract term. UM.... EXCUSE US! We weren't even informed about the office not being able to reach out HOA until over a month later! How would we have known that it wasn't going to work out when we weren't even informed about the progress or lack thereof. During this very frustrating time, every time I'd call the office, no one was able to given me an answer and that I'd have to wait for the owner who happened to not be in the office for an extended period of time. Not sure why there weren't other ppl who could have helped with our order issues. The office admin who had been working on our order seemed curt and annoyed every time I called. Fast forward 8 months later...EIGHT! (Was quoted 6-8 weeks) we finally were scheduled for install. Installers were late (arrived after hours...no masks worn). And the installation quality wasn't anything to write home about. Messy caulk everywhere, frame not painted (to be fair, they did tell us that they don't paint them) but it did look dirty. I'm disappointed. Windows aren't cheap and we decided to not go with a big box store to support local business and expected better customer service than say Lowe's.

Tony D.

These guys are AMAZING!!!! After having some 5-star crappy experiences with a handful of other window and door companies, I as pretty thrilled when it seemed like they actually had a professional CRM sales process. Most of these window and door companies are run by contractors, that know the trade. But have almost zero knowledge about a ran a modern day professional sales experience and crush it. These guys do! And we the customers get to benefit while they are probably silently siphoning business away from all of the other companies run by flunkies. Steve came out the next day, gave me a quote on the spot. I signed the contract, gave him a deposit and three weeks later my new patio door was installed. The install crew was dope AF, the two man crew spent almost the entire day installing the new patio door and did an amazing job. Great craftsman, excellent attention to detail. Ohhh, and they were also the lowest priced option by a considerable amount. The door cost me a total of $2200, even the no-name Craigslist guys were over $2500. 10 out 10, highly recommend!

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Review Highlights - Midwest Windows, Siding & Doors

“Steve came out to give me an estimate for replacing my storm security door and sidelight security panel.”

Mentioned in 16 reviews

Read more highlights

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Midwest Windows, Siding & Doors - windowsinstallation - Updated November 2026

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