Omg I would give -1 stars if I could. My husband had to go…read moreout of town for a funeral and wanted to plan something special for me for Mother's Day. He doesn't know anything about spas or pricing, so he called over to the four seasons. All they had available was a 20 min hydrofacial (bc it's a busy day, duh). The issue is that they charged THREE HUNDRED AND SEVENTY FIVE DOLLARS (yes, you read that right - $375) for a 20-MINUTE hydrofacial. Aka someone rubbed lotion on my face for 13 minutes. when I inquired about this very exorbitant bill, they said - this was the price agreed upon via email, according to our dynamic pricing. (In a very rude, snide tone, with a fake smile). I called my husband who said - yes, I agreed to that, but I was told you would have access to very nice amenities for several hours. LOL! Very nice? Yes, I know the four seasons name SHOULD have very nice amenities. This locker room was so small and so crowded that I couldn't even walk 1 step without bumping into someone. The person giving us a tour kept apologizing for how messy it was ("sorry, it's a really busy weekend for us") - no towels out, etc. there is a small hot tub - sorry, that's not exactly novel. There are two lounging areas. One with three chairs that look out onto... nothing, just a window with frosted glass that you can't see through. Six lounging chairs, and one small table outside that does have a nice view. (This is the only view in the entire spa). They have a small sauna room also. Nothing out of the ordinary, and not up to expectations for what is supposed to be a four seasons spa. On top of that, every single person in that spa was sitting/lying scrolling on their phones. In what world are phones allowed in a spa, let alone in a "clothing optional" hot tub room??! So I paid four hundred dollars for 13 mins of a facial massage (which WAS nice) and then sat outside at a random table for an hour. left quickly because there wasn't anything else to do to kill time. I just cannot believe that a place can charge that much for a service. Totally inappropriate, waste of money, do not recommend.

I loved the Spa at the Four Seasons Hotel in Baltimore. It's beautiful and very relaxing. The staff…read moreare kind and helpful and they were celebratory when they found out we had just gotten engaged at the hotel. My attendant was awesome and I felt very welcomed. My favorite part is the vitality pool, heated stone chairs, sauna, and lounge. It was great to relax with those amenities. Everything was extremely clean. The vitality pool/sauna area is separated by gender and clothing optional. However, phones are allowed, and while it is fine to have one in a robe pocket, phones should not be out when others are around, especially in an area like that. But that is allowed, so be wary. Our massages were fine, but nothing we would rush back to or pay for again. I'd want to try a body scrub or wrap, my typical spa service. I'd also love to visit in warmer weather and use the outdoor pool. I am very much looking forward to returning.

Regina was an absolute delight. Her studio is incredibly cozy, welcoming, and beautifully…read moredecorated, you can tell she puts real care into every detail and truly prioritizes her clients' comfort and satisfaction. I'll 100% be booking with Regina again.

The spa is lovely and calming. I enjoyed my 60 minute massage. I was able to schedule and reserve…read morean appointment using ClassPass.

I used to go to the nail salon next door and had not idea about this spa. My sister and I decided…read moreto enjoy our day off with a 60 minute massage and so glad we did. I was pleased with the service and plan to return.

My massage was amazing! The staff is very professional. It's also very reasonably priced. I left…read morefeeling nice and relaxed, can't wait to go back.

The process to redeem the gift certificate is not clear and there is a lot of text communication,…read morewhich I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space.

TL;DR: Don't buy a gift certificate/card from this place…read more Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time.

Great experience! We were so impressed. I'm going back on my Yelp account (which I do rarely) just…read moreto write this review. Regina really knows her stuff and is an excellent teacher! Really made us feel welcomed and comfortable, and I have a whole new perspective on massages now.

to say that we loved our time being trained by Regina is a serious understatement. my husband and…read moreI were greeted with snacks and drinks when we entered and the most beautiful smile. Regina was great at asking the specific things we wanted to learn in our session with her. we both got an hour learning to massage the other and she wanted to tailor her teaching to our specific desires and needs. now, my husband and I have had couples massages (where we are next to each other) and individual massages before, but I honestly cannot put into words how wonderful it was to feel like I was getting a professional massage... from my husband. and to also know that I was learning how to massage him in ways that applies enough pressure safely (and I say that because she taught me how to do thai massage on his lower back). it was truly a beautiful bonding experience between us and something we can continue to use!! we actually plan on buying a massage table now and going back in a few months to learn more from Regina!! go see this woman immediately!!!!!! if you implement what she teaches you, I guarentee it can change your life :)

The ladies at the castle are amazing. I love coming to this place .It feels like home!read more

From the owner: We offer ionic detox foot bath, Reflexology hand/feet, Massage full body or chair, Mani/Pedi, Ear…read morecandling, Paraffin dip, Facial & beard treatment waxing, Supplements and more

I have been getting a facial once a month and I can tell you this has helped my clogged pores so…read moremuch. I bought a package and it is such a nice treat for self care to go to this spa once a month. Quality is in the service!

The worst service ever. Don't go there, please! My sis gave me a spa certificate, I called them,…read moregave the certificate number, and booked an appointment. On a day of the appointment I called again to confirm it. Then, when I arrived I was told to physically show the certificate, and I didn't have it with me. I was never told to have it with me on the day of the appointment, so I just threw it away. Next, when I asked if it possible to reschedule the service, so my sister will have some time to resend me the certificate, I was pushed to the door, saying that I have to leave now. The lady was very rude, and she refused to reschedule the massage and facial, that were already paid by my sister. Awful service!

We had a fantastic stay at the Four Seasons. Staff and service were exceptional. Our room was…read moregreat. It overlooked the harbor, so the view was lovely. Rooms are well-appointed and spacious. Bed was very comfortable and the bathroom was perfect. There was a crayon on the floor, which gave me pause on the cleanliness, though other than that, the room seemed very clean. There is plenty of storage, but I can always appreciate more hooks. We utilized the spa, which was awesome, and appreciated the in-room dining. Our in-room dining server was extremely friendly and funny, which was nice, though our breakfast order was extremely delayed. At least it was good, which is more than I can say for the hotel's other offerings. The hotel restaurants, while elegant with fairly good service, provided food and libations that were mid, if I'm being generous. This was a celebratory stay, and nothing ruins that more than inferior food, which we experienced. Valets were friendly and funny, though they forgot to extend our parking, so we ended up with a ticket (which was adjudicated, but still, not something you expect from the Four Seasons). Overall, I do think this is an excellent hotel and I am definitely looking forward to returning, though I will absolutely be dining and drinking elsewhere.

A dull menu is a disappointment, but an undercooked entree is a safety hazard. During our visit, a…read morebasic chicken dish arrived at our table visually underdone and noticeably pink near the bone--a fundamental kitchen error that instantly shatters any illusion of five-star luxury. It is one thing for a luxury menu to be safe and uninspired; it is another entirely when the kitchen completely fails to execute the basics. From uneven cooking temperatures to a general lack of seasoning discipline, the line feels entirely unmonitored. At a property of this tier, diners expect precision. Instead, the plates suggest a kitchen completely on autopilot, mailing in basic preparations that would be unacceptable at a standard neighborhood pub, let alone a five-star harbor terrace. The glaring gap here isn't just the lack of a 'wow' factor--it's the absence of foundational execution. When a premium-priced kitchen stumbles on simple techniques, the luxury facade completely crumbles. For a high-tier property like the Four Seasons Hotel Baltimore, missing the mark on foundational kitchen skills is the ultimate sin. The marketing promises an ultra-luxury experience--such as Chef Mackenson Horebe's Summer Cookout Dinner Series--but if basic line-cook items are being botched, the kitchen is simply coasting on the hotel's five-star reputation. While a boring menu is disappointing, an unsafe plate is unacceptable. It proves that the kitchen lacks basic supervision or expediting discipline. A chef actively managing their kitchen does not let raw poultry pass the pass. At these steep price points, you are paying for absolute culinary precision. Instead, the kitchen line seem to be operating with zero oversight. Sending out undercooked poultry isn't just a sign of a kitchen mailing it in; it's a failure of basic execution that should never occur in a premium establishment, let alone a global luxury brand. The glaring gap between the property's glamorous marketing and its actual execution became painfully obvious when a companion's chicken dish arrived dangerously undercooked. It turns out the menu isn't just 'vanilla'--the kitchen staff can't even be bothered to execute the absolute basics of safe temperature control. A luxury dining room should never operate on autopilot. From the uninspired flavor profiles to catastrophic technical errors like undercooked chicken, the hotel's culinary team is coasting entirely on the brand's name. Save your money and explore Baltimore's actual, vibrant food scene elsewhere--this one is a passive, corporate disappointment.