Enjoy them for Botox, they keep it very natural. Prices are comparable to other places in the area…read more Staff is very friendly. Wish they had online booking and appointment management available...

i had a BBL and Moxi treatment for the first time yesterday. Sara and Casey were wonderful! They…read moreexplained each procedure step by step and provided a very reassuring and calming atmosphere. I felt perfectly relaxed throughout. They also answered all my questions. Marissa and Sonia are always so welcoming too. Numa is an amazing med spa! Dana B

Omg I would give -1 stars if I could. My husband had to go…read moreout of town for a funeral and wanted to plan something special for me for Mother's Day. He doesn't know anything about spas or pricing, so he called over to the four seasons. All they had available was a 20 min hydrofacial (bc it's a busy day, duh). The issue is that they charged THREE HUNDRED AND SEVENTY FIVE DOLLARS (yes, you read that right - $375) for a 20-MINUTE hydrofacial. Aka someone rubbed lotion on my face for 13 minutes. when I inquired about this very exorbitant bill, they said - this was the price agreed upon via email, according to our dynamic pricing. (In a very rude, snide tone, with a fake smile). I called my husband who said - yes, I agreed to that, but I was told you would have access to very nice amenities for several hours. LOL! Very nice? Yes, I know the four seasons name SHOULD have very nice amenities. This locker room was so small and so crowded that I couldn't even walk 1 step without bumping into someone. The person giving us a tour kept apologizing for how messy it was ("sorry, it's a really busy weekend for us") - no towels out, etc. there is a small hot tub - sorry, that's not exactly novel. There are two lounging areas. One with three chairs that look out onto... nothing, just a window with frosted glass that you can't see through. Six lounging chairs, and one small table outside that does have a nice view. (This is the only view in the entire spa). They have a small sauna room also. Nothing out of the ordinary, and not up to expectations for what is supposed to be a four seasons spa. On top of that, every single person in that spa was sitting/lying scrolling on their phones. In what world are phones allowed in a spa, let alone in a "clothing optional" hot tub room??! So I paid four hundred dollars for 13 mins of a facial massage (which WAS nice) and then sat outside at a random table for an hour. left quickly because there wasn't anything else to do to kill time. I just cannot believe that a place can charge that much for a service. Totally inappropriate, waste of money, do not recommend.

I loved the Spa at the Four Seasons Hotel in Baltimore. It's beautiful and very relaxing. The staff…read moreare kind and helpful and they were celebratory when they found out we had just gotten engaged at the hotel. My attendant was awesome and I felt very welcomed. My favorite part is the vitality pool, heated stone chairs, sauna, and lounge. It was great to relax with those amenities. Everything was extremely clean. The vitality pool/sauna area is separated by gender and clothing optional. However, phones are allowed, and while it is fine to have one in a robe pocket, phones should not be out when others are around, especially in an area like that. But that is allowed, so be wary. Our massages were fine, but nothing we would rush back to or pay for again. I'd want to try a body scrub or wrap, my typical spa service. I'd also love to visit in warmer weather and use the outdoor pool. I am very much looking forward to returning.

Regina was an absolute delight. Her studio is incredibly cozy, welcoming, and beautifully…read moredecorated, you can tell she puts real care into every detail and truly prioritizes her clients' comfort and satisfaction. I'll 100% be booking with Regina again.

The spa is lovely and calming. I enjoyed my 60 minute massage. I was able to schedule and reserve…read morean appointment using ClassPass.

I used to go to the nail salon next door and had not idea about this spa. My sister and I decided…read moreto enjoy our day off with a 60 minute massage and so glad we did. I was pleased with the service and plan to return.

My massage was amazing! The staff is very professional. It's also very reasonably priced. I left…read morefeeling nice and relaxed, can't wait to go back.

The process to redeem the gift certificate is not clear and there is a lot of text communication,…read morewhich I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space.

TL;DR: Don't buy a gift certificate/card from this place…read more Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time.

Great experience! We were so impressed. I'm going back on my Yelp account (which I do rarely) just…read moreto write this review. Regina really knows her stuff and is an excellent teacher! Really made us feel welcomed and comfortable, and I have a whole new perspective on massages now.

to say that we loved our time being trained by Regina is a serious understatement. my husband and…read moreI were greeted with snacks and drinks when we entered and the most beautiful smile. Regina was great at asking the specific things we wanted to learn in our session with her. we both got an hour learning to massage the other and she wanted to tailor her teaching to our specific desires and needs. now, my husband and I have had couples massages (where we are next to each other) and individual massages before, but I honestly cannot put into words how wonderful it was to feel like I was getting a professional massage... from my husband. and to also know that I was learning how to massage him in ways that applies enough pressure safely (and I say that because she taught me how to do thai massage on his lower back). it was truly a beautiful bonding experience between us and something we can continue to use!! we actually plan on buying a massage table now and going back in a few months to learn more from Regina!! go see this woman immediately!!!!!! if you implement what she teaches you, I guarentee it can change your life :)

The ladies at the castle are amazing. I love coming to this place .It feels like home!read more

From the owner: We offer ionic detox foot bath, Reflexology hand/feet, Massage full body or chair, Mani/Pedi, Ear…read morecandling, Paraffin dip, Facial & beard treatment waxing, Supplements and more

Mrs Lee is the best for Korean Facials and her staff gives excellent massage therapy and mineral…read moresoft scrub massage for silky skin. Definitely highly recommend spa and worth my 30-minute drive from baltimore.

I have been getting a facial once a month and I can tell you this has helped my clogged pores so…read moremuch. I bought a package and it is such a nice treat for self care to go to this spa once a month. Quality is in the service!

We enjoyed our anniversary trip. When we checked in, we were upgraded to a suite. The room was…read morewonderful. Everything was clean and comfortable. During our visit, the manager sent a bottle of Prosecco and goodies to our room for our anniversary. We went to the pool on Saturday but we could not get loungers. We did enjoy the pool and bar area. On Sunday, we were able to secure lounge chairs near the pool. The workers at the pool area were extremely helpful and friendly.

At these high price points, I was expecting an uber luxe experience; instead, I was met with musty…read moresmells, faulty plumbing, dirty linens, and incessant noises that made resting quite difficult. I should have known to lower my expectations and suspect something was awry when I noticed the wilted flowers in the foyer. Apparently, the flowers are refreshed on Thursdays, so I just arrived on the wrong day. But there should never be a wrong day to arrive at the Four Seasons! The air in the hotel lobby was hot and stagnant; I was expecting a cool and aromatic experience upon entry, similar to the Intercontinental or the Sonesta. I tried to ignore the decaying flowers because I was greeted warmly by the doormen and the front desk. I was surprised that I had to ask for slippers as I presumed those, mouthwash, and other toiletries would already be in the room. None of those items were in my room. Shockingly, the robe in my room was dirty! Housekeeping apologized and replaced it within 15 minutes. I was also surprised by how rough the towels were as I am used to Frette and linens of that ilk. This is also supposed to be a resort & spa hotel but it did not feel that way at all. I was also surprised by the brand of soaps and hair products they use here: they smelled like clay. The lotion left a gritty feel on the skin. The products were French (called Codage): Je n'aime pas ça. I went to the gym and was surprised they did not have bar pads for the barbells. If the Portland Harbor Hotel can offer pads for the gym equipment, the Four Seasons can too! In fact, I'm surprised they did not have weightlifting gloves. I was happy to see the orange-infused water and the scented & pre-moistened cold compress clothes. That was nice. The pool was closed for the season, so I could not do that. There was a complimentary sound bath session that I could not partake in since I did not order my room directly with the hotel. I'm not that thirsty for a sound bath but I was hoping to take a regular bath; the hotel does not offer bubble bath. The Portland Harbor Hotel does! I decided to take a shower instead but the faucets are not property calibrated: the hot water is cold & the cold water is hot. Then I tried to rest but I kept hearing doors slam at night and more slamming in the morning. I just assumed it was other guests (since there was a convention this week), but when I went to check-out, I noticed the hotel staff slam a door to a room that only hotel staff have access to near the elevators, you can hear the slams at each end of the hotel corridor. This hotel needs to invest in sound mitigation. I was really hoping for a far better stay as I was contemplating a work retreat here. This was my first experience at a Four Seasons property and it was shockingly disappointing. Baltimore deserves better. This felt more like 2 & half Seasons.

I have been going to Rose for over 10 years, and I can honestly say she is the best! Rose is…read morecaring, attentive, and takes great pride in her work. She truly listens to what you want and takes her time to make sure every detail is perfect. Her work is consistently thorough, and she genuinely cares about her clients and the quality of her work. I always leave my appointments feeling happy and confident with my nails. After more than a decade as her client, I can highly recommend Rose to anyone looking for a talented, professional, and caring nail technician.

What a terrible experience! I desperately needed a manicure, but my go-to nail techs (shoutout to…read moreSoniya and Lisa!) weren't available. So, I ended up with whoever was free, and it was pretty obvious why they weren't already booked. I made a last-minute appointment for a quick manicure, and I got stuck with Vivian, who gave me one of the worst manicures ever. It felt like she didn't want to be there at all. All I wanted was my cuticles trimmed and nails shaped--no gel, dip, tips, just my natural nails. That wasn't her vibe. She skipped the buffing block and did a lousy job filing and shaping. I even had to remind her to make my nails the same length, which she huffed about. When I washed my hands, she asked if I wanted clear nail polish. I said no, and she said, "You're done." I had to ask about the warm towel and hand lotion, and she brought those out all begrudgingly. I paid in cash, and she just walked off when I asked for change to leave a tip. So, I ended up leaving my tip at the front desk, which is incredible since I've been coming here for years. I hope they provide her with some customer service training.