Super-flat tire when I left work to go home. I work just around the corner so I called and Curtis said they were all booked up but would squeeze me in. Thanks so much to Curtis and especially to Bryan. They were both courteous and not at all unhappy to have me show up just before closing time. Oh, and they didn't charge me to make sure my (full-size) spare was ready to go. Because I drive about 30 miles to and from work each day, I was pretty concerned but the spare is just fine this morning! Thanks again, Curtis and Bryan; you guys are great! read more

I want to start off this review by saying how wonderful I believe the owner of this place is. As a woman it is difficult to find a place I trust and that is why I go here. I can trust Midas in Napa. The owner is also my friend, and I respect her as a businesswoman. She takes care of her employees and their families, and takes her business and customers very seriously. She knows that each customer is important and how their happiness and satisfaction affects her business. Happy customers come back! The mechanics are all professional and caring. If you are looking for a reputal business to take your car, this is the place to go. read more

Super friendly customer service --and the took our car at 4:55 p.m. and their sign says they close at 5 --and it took them an hour to do the repairs! A headlight, brake-light, and fuses needed replacing. They even found a nail in a tire and plugged it and didn't charge me. GREAT experience the first time there. read more

Please take your car to your respected car brand dealership. I received a false diagnosis for anomalies that would have affected my tires, all lies. Plus they are overly expensive for the service you receive. Don't you forget about the terrible location! Never again. read more

My wife just came back from these people with a $135.00 price tag for an oil change, cabin and air filter. About $80.00 over priced. Then told her she needed $1,000 of repairs including all new tires yet there is over 50% tread left on them. Avoid this outfit at all cost. read more

This place is horrible! Worst experience i've ever had at an auto-repair shop. On March 11, 2017 I took my 2005 BMW 545i to this place to get my serpentine belt replaced along with some break pads. Curtis gave me an estimate for approximately $250.00 for work and labor. It was late in the afternoon almost closing time so Curtis told me he would have it done the next day. While I was waiting for a ride he showed me an estimate of $6,500 on repairs the car needed I declined the repairs that he wanted me to get done, but when I left someone there forged my signature to authorize the repairs. There is no way I would ever sign an estimate of over 6 grand knowing I could not afford it. Myself and Curtis had multiple phone calls through out a couple weeks. At first I would call in to see if my car was ready and he kept giving me excuses on why it wasn't ready. Those excuses being, the mechanic wasn't in today, we were busy, etc. On March 24, 2017, Curtis phoned me at 7:53 AM on my cell phone letting me know that the serpentine belt and brakes were all done, but the car was having delays on starting and he was going to replace my spark plugs, as well as repaint my rims at no charge. This phone call lasted 5 minutes and had not mentioned any dollar amounts. I only knew that I still owed the $250.00 that I had originally signed for. A few days went by as I continued to call Midas/SpeeDee to get an updates on the status of my car. I spoke with Curtis again and he explained to me that the mechanic that was working on my car had been in an accident and my car would not be done for another week. At this point, I was extremely impatient and frustrated with this auto-repair shop and their service. On March 31, 2017, my mother and I went to Midas/SpeeDee to see what was going on with my car. I spoke with Curtis and noticed my car was raised up in the air. We told him we wanted to speak the the mechanic but he said the mechanic was on his break and he would be back in an hour I knew it was bs and he was lying because it was 5:30 PM. Who takes a lunch break at 5:30 to come back 30 minutes before they close. We waited the hour and the mechanic never came. Curtis then waited for customers to clear out and that is when he presents me with a receipt of $11,463.63. Curtis said I was not able to take my car unless I would pay the amount he wanted and also threatened to sue me if I did not pay it. I told him it was an insane amount of money. I was not aware nor had authorized him any permission to preform any repairs above the $250.00 I had signed for. He said I authorized the repairs through the phone on March 24th 2017. Which is complete bs because the call was only 5 minutes long. Also, he would not be able to explain all the repairs the car needed and why the car needed those repairs along with me having questions about the work. Above all that I don't even have that type of money to make repairs like that on this type of car. After he presented me with the estimate of 11 thousand I then left and filed my case to the Bureau of Automotive Repair. Till this day I still have the 3 different estimates he gave me with the prices on some parts changing between the 2 estimates being the estimate for $6,500 and the other estimate being $11,463.63. I also have a phone log of all the calls that were made. I wish I could take Curtis to court but the time and all the money involved just isn't worth the time for a 2005 BMW. I am asking all the ladies and gentlemen who have had problems/issues at Midas to report them to the Bureau of Automotive Repair! They do an amazing job helping people out with cases like this. So if you have had any problems/issues at Midas within the last 5 years please report them! read more

Went here for the first time today, and as soon as I got out of my car I received excellent customer service all the way through the end of my inspection review and paying for my service. Very professional staff and a great owner! They didn't try to pressure me into extra things that needed fixing because I am a woman, and I did receive a full copy of the inspection report. Definitely will be going here again! Thanks Midas! read more

I've been taking my car and my husband's car to this midas for years. The service is friendly and the staff does an excellent job of explaining what work needs to be done. If they can help you without charging you an arm and a leg they will. If they can do something simple like patch a tire, then there's often no charge it all. They have even offered me a ride home so that I didn't have to sit in the shop and wait on my car. Can't say enough great things about these guys, and I definitely recommend them. As a tip to the reviewers who have been dissatisfied, always allow plenty of time when you're having work done on your car, that way you can be sure you're getting quality service. read more

I was a little skeptical about going to a "Midas" but am so glad I did! Curtis and the team are not just nice and helpful, you can tell they aren't just chasing after a buck. They did a great job on my car and helped me out tremendously when my car broke down. This is definitely my official auto shop! read more

I have generally never had service like this, let it alone be coming from a auto shop! This is a surprisingly and genuinely nice and caring staff. Especially Curtis! He just doesn't stop. Down to the little part of turning your car around for you EVERY time you pull in the lot. He explains everything in "normal people" terms and you can tell his staff like working for him. I am so sad to be moving away from this business but I know where I am coming and sending people to when I get back! 8stars! read more

This place can go to hell. First of all - when I went there for a simple inspection they charged me more than the amount quoted. It also took 2 hours. When they asked for my address and personal information I made it abundantly clear that I don't want a single piece of mail. Scumbags lied to my face and I'm getting a steady stream of junk mail in the post. read more

I had a terrible experience here and hope that if you choose you have work done here yours is better. First, the information the person checking me in out on my paperwork about why I was there was 100% not what I said or true. And I didn't read the notes before dropping off my car. The mechanic had completely in accurate information about what was going on and why I was there. Second, they failed to look at any of the cars past service history and recommended a ton of work that had been done one week prior (I told them at check in what'd been done and where the records were in my car). When I asked why they were recommending it, the advisor told me the fluids, filters, oil, and spark plugs were dirty and it was likely either I was misunderstanding what work had been done or they dealer lied and charged me for work they didn't do (My paperwork actually indicated it was all recommended based on mileage). Third, because they left my car disassembled to 'show me' why they were right about the work they recommended before allowing me to pick up my car. I caught them in several lies. Basically what I was told in person was different than what was on the paperwork and what was presented on the phone. At the end of the day, I was thankful they 'showed me' and I knew what oil, filters, and break pads looked like when they needed to be replaced. read more

I went here today for an oil change because I had a $10 off coupon and was surprised by a $90 synthetic oil change. They did other inspections for free but then charged me $25 labor. I was treated fair but definitely the most expensive in napa aside from the dealerships. I WILL MEVER GO BACK AND WILL CONTINUE GOING TO BUDGET TUNE AND LUBE. read more

I've been bringing our two Volvo XC90s here for about 3 years now. Curtis always treats me like family. He goes above and beyond to fix the little glitches that seem to pop up with these cars. They're not perfect, but have earned my repeat business. read more

Have made this my go to shop for all our cars. Curtis runs a tight ship and gets it right. Excellent prices, service and commitment. UPDATED AS OF NOVEMBER 26, 2018 He used to be my go to guy. But no longer: State: Napa Midas branch committed fraud, performed bad and unnecessary repairs https://napavalleyregister.com/news/local/state-napa-midas-branch-committed-fraud-performed-bad-and-unnecessary/article_b27d75b9-8cdd-5884-b2ad-901004332865.html UPDATED AS OF JANUARY 11, 2018 Unfortunately, I can no longer recommend this franchise. After being a long time customer - sending three cars and multiple maintenance and repairs to Curtis - he's lost our trust. On July 18, 2017 we had our car serviced at his shop. The service was fine, but his staff parked our car on the city street which has a time restriction. We later received in the mail an $88 parking ticket (never actually saw the ticket on the car). We sent this to Curtis and he paid, but it was not received until a month after the citation was due. This incurred a late citation fee of $91. I received the late payment fee notice on September 12, 2017. I have been asking Curtis to handle this for months. Unfortunately, as of January 11, 2018 it still has not been paid and the matter of collection is headed to the California Franchise Tax Board. It's unfortunate that I've gone through months of this and will most likely have to pay this out of my own pocket. Curtis lost a loyal and frequent customer. read more

I have never reviewed anything online before but must now because I have never received such above and beyond customer service ever before! I was on vacation and damaged my rental car. It was towed to Midas / SpeeDee around midnight on a Saturday night. On Sunday, Curtis, from Midas, sent an employee all the way to San Rafael to pick me up from my hotel and bring me to Napa (2 1/2 hour round trip for them) and when they realized they would need extra parts not available on Sunday, they drove me all the way back to the San Francisco airport to catch my flight home (4 hour round trip for them). They searched for the least expensive parts they could find on Monday and when the car was repaired, drove AGAIN to the airport in San Francisco to return the rental car!!! (Another four hour round trip and they had to go with two cars). All without a charge for all that driving. The car was returned in perfect condition - so no extra rental fee. My other option would have been to have the car towed from Napa to SFO (huge tow fee!) and have the rental company fix the car (another huge rental car repair fee). Curtis was so committed to me and to saving me as much money as possible - I've never ever experienced service like this. This makes me wish I lived in Napa and not in another state, so I could frequent Midas/SpeeDee.... I received all that service despite the fact that most likely I'll never be back since I live in another state!!! Thank you thank you thank you to Curtis and Midas / SpeeDee Oil Change Cynthia R. read more

Great, fast and friendly service all around! I've been doing all of my car maintenance with them for about 7 months now and hadn't had a problem yet! read more

So the positive is that the customer service was good and professional. The bad, well, i will not be back to this place. It is a rip off. Thank God i got a second opinion before getting work done on my car. I was told I had several things wrong with my car, including low and dirty oil. MY oil is NEVER dirty or low. I went in for an inspection and was quoted over a $1000 in part and labor. I my car to another shop and purposely did not mention i had went to Midas to see if I would be told the same things. After the inspection, half the things that i was told was wrong with my car was not wrong including the mechanic telling me my oil looked clean and it was full. The biggest thing was that the work that i needed dont to my car, that I was quoted for a $1000 for, was completed for a total of $250 out the door. HUGE difference if you ask me. read more

Brought my 1 ton dually in for new brakes. She is a big girl and working on her is never an easy job, not all repair facilities even have a lift big enough to get her up. I called ahead was assured they could do the job, and was even told they would get me dropped off back home so I wouldn't have to wait. They came through on all their promises and more. They provided me a lift home, stuck to the estimate and when the job took longer than they had anticipated the crew stayed late to get the job done. When we got to the shop to pick up they were putting the final touches on the job making sure it wasn't just finished, but that it was done right. We left the next morning for a 2500 mile trip towing a large trailer, there wasn't a second chance to get it right. The whole crew was awesome and Curtis was hands on throughout the whole process. We will certainly use them again. read more

Terrible gift of gab sales tactics, lies, bad overpriced work. First vehicle 4K, not so bad work, missing a few parts though; second vehicle and sworn last 4K again, did not do a complete job stating because I had a budget. Installed broken damaged shock, no rotors on complete brake job, alignment and steering components on steering components that cannot be aligned without a complete system replacement, stolen rims from back of truck... Third vehicle that was brought in by wife by accident to have oil changed, installed pan bolt after damaging washer seal, leaked for a week and three repairs later, damage to car body, false estimates of repairs over $400.00 then a $99.00 oil change on a four cylinder car. read more

I would not recommend coming here at all just due to the fact that I know what goes on from the inside because I used to be an employee there. Curtis treated employees like crap talk to them like crap has an anger problem throws new parts around and then slap them on cars. Totally two-faced and has no respect for anybody. Employees are underpaid and Shorted hours on our checks . When a vehicle comes in for a transmission flush or any kind of flush it's only the drain and refill but he charges a flush. None of his machines work. His transmission jack does not work. A lot of things there are faulty there's oil everywhere fire hazards everywhere. I would not recommend anyone going to the Napa location or Petaluma location or Vacaville location. I give ZERO stars. Also has multiple lawsuits against him with that business. Do not trust his "midas touch". He also called me a punk because I came for my last check. Please don't come here to get your vehicle serviced. read more

This was the worst experience I have ever had with a repair ... I was over charged . disrespected and sent home with missing lug nuts putting me in my children at risk of an accident .. He didn't seem too care .. He gave me free hub caps and asked me not too come back ... Stay away from this place total scam . read more

Not sure where the low ratings are coming from because my experience was great. I arrived mid afternoon w/o an appointment for an oil change but they got me in and out in an hour with a thorough and professional explanation of the services/products used and an accurate assessment of the time it would take. I'll definitely be back future car work! read more

This shop ripped me off to the tune of $6400. I went in for A/C blowing warm air and they found all kinds of problems with my car.. most of which I think were either caused by them or made up. I am going to the Bureau of Automotive Repairs and Consumer Affairs. I asked for parts back, they wouldn't give them to me. The owner acknowledged that I should get the parts back, but he never gave them to me. Too many suspicious issues to note here. They are thieves. Don't go there. read more

Fantastic service! Super personable, knowledgeable staff that took time to explain things to me and even worked with me on pricing.

Excellent customer service! I walked in about 5 minutes before they were going to close on a Saturday evening, and the owner stayed for over an hour to help me. Went out of his way to suggest discounts available to me, and explained everything thoroughly. He was so accommodating, and sweet to my inpatient kids! Good customer service is still alive & well! I'd highly recommend this place! read more

After going to a local muffler place in Napa and was given est to replace exhaust leak, of 987.52 I was stressed, So my grandson said go to Midas they fixed my car and were great!!! I went to Midas and not only was the team there so very helpful but explain everything and gave me options. wow it came down to 564.74 to fix my exhaust leak, I just wanted to cry I was going to save so much and felt being a female was not taking advantange of. I highly recommend Midas to EVERYONE and will be telling all my friends,, THANKS EVERYONE AT MIDAS !!!!!!!!!!!!!!! read more

Great service at Midas today. I took my car in to have them patch a tire and put a new tire on and they were so quick, polite, and professional. I will definitely go to Midas again! read more

We started going to Midas after our Audi needed some service repairs. We called the dealer, which was infinity more expensive than Midas quoted us. The service is top notch. I especially have to thank the manager, Curtis, for his help in dealing with our warranty company. He took the time to get on the phone with me and helped me to get our recent repair needs covered (when initially the warranty company was trying to not pay for it). They were also kind enough to drive my husband home while our car was in the shop all day (we only have one vehicle). I truly appreciate the personal service and the fact that they go above and beyond! read more

We always come here for oil changed, they're super nice and efficient :) I usually make an appointment the day before and they're always accommodating! read more

Entered at 10:30, left at 12:43. Got a break check and oil change. Make sure you make a plan on doing something in between

Amazing service! 1st time Here! Curtis and his crew are more than honest and patient and very friendly! Thank you for keeping me safe and not sugar coating the issues with my Honda! NO more les schwab!!! Midas definitely has the touch! read more

went in for brakes paid close to 800.00 owner was real nice that day then next morning brakes making sounds. Goodled and got Yelp listed that said mon thur fri and sat could not make it due to work and school finally got in there got my oil changed and told them of the problem. i was advised I had to come back the next day because brakes were defective. Okay went back next day and day before told there was a film on roters that were new too. ASked to see roters because defective brakes I'm sure would have an impact on roters i'm not a mechanic by any means. Owner then called me back and said they are going to change brakes but I got grease from the road. I have had this car for 4 years no grease from the road has EVER been an issue . I drive freeway 14 miles both ways no dirt etc. The owner started arguing with me when I said well that nice of you since i spend over 800.00 for this service and when I advised I would have brought it in earlier but I could not get there thats when he told me they were open sundays. i advised Yelp did not say that and he rudely said I'm not affiliated with yelp. At that point I was done if I had the power I would have poured grease all over this snow white hair. NEVER GO TO THIS PLACE UNLESS YOU WANT TO PAY $$$$$ AND IF THERE IS AN ISSUE YOU WILL GET LIP. WHOOOOO FOR LIFETIME PRODUCTS WHEN YOU COLLECT OIL FROM A HIGHWAY DAMN YOU 80 AND 12. FURTHER MORE MY OIL WAS CHANGED THE DAY BEFORE SO DON'T YOU THINK THAT PERHAPS THAT IS WHERE THE OIL CAME FROM??? PERHAPS HIS EMPLOYEE SPILLED IT OR DID NOT TIGHTEN SOMETHING....GO FIGURE. read more

Curtis is probably the nicest guy you will ever meet. He has gone above and beyond to help my family and I keep our 3 cars up and running. Can't thank him and Midas enough. read more

They should have a sign for when Robert is working so people know when to go in! Thanks guys!

I made an apt with Curtis and was pleased with the complete mechanical once over, followed up with a thorough job of a once over that was much needed. I would highly recommend this Midas for their care, timeliness, professionalism and the above and beyond approach for all of it.... read more

I purchased a classic vehicle from a friend and my father and I decided to drive it from California back to Texas together on a road trip. Before heading out, we took it to Curtis to make it road worthy. We were on a very tight schedule and Curtis and his team worked late, long hours to get our 88 Jeep Wagoneer ready for the road. We had shocks, tires, brake system and exhaust all completely redone. On the trip, we often thought fondly of Curtis, especially when heading down a mountain or on rough terrain, where the Jeep performed flawlessly. Thanks for getting us on the road and for all your hard work! read more

I was heading back to the Bay Area on a Sunday morning when I discovered that a sudden low pressure tire alert on my dash was caused by a screw in one of my tires. Anxious and on my own, I checked my phone and saw that this Midas shop was 8 minutes away. Robert and Mohammed came to my car as soon as I pulled up, assessed the tire, said they could repair it and had the work done in 20 minutes. They were super polite, friendly and professional. Definitely a 5 star experience. Highly recommend. These guys are great! read more

I called this morning at around 10:30 am and requested a same day appointment. The gentlemen on the other end of the phone offered me a 2 pm slot and I accepted. I gave him the make and model of my car and asked what the price would be, to which he replied $39.90 and instructed me to download the coupon so I could get it for $19.99. So I did. I arrived right on time and the front counter personel (I believe his name was Justin) greeted me and I let him know I had an appointment, to which he responded that he did not see me on the schedule, but that they would get me in anyways. I said thank you and I let him know that the gentlemen I spoke with over the phone also told me about the coupon and I had it ready when he was ready to ring me up. He left to the back and when he returned he said its actually going to be $52.00, but we have a coupon that will take $10.00 off. So at this point, Im thinking it will be $42.00. He hands me paperwork to sign with the price as $53.00. I pointed it out and said, I think you forgot to apply my coupon. To which he replied "no its applied the oil change is $52.00 and the disposal fee is $10.00." I said okay when you told me how much it was going to be why didnt you tell me $62.00 then?? We went back and forth for a minute or two on this, with me pointing out it that for the second time, I was being told an incorrect price. At this point another gentlemen comes over named Curtis and asks what the problem is, so I explain I dont understand why he told me the incorrect pricing, if the services total cost $62.00, dont tell me $52.00 thats clearly incorrect information. At this point, Curtis goes to the door yells at the shop guys to stop work on my car immediately, then comes back to the counter and says we arent doing anything until you understand the fees. To which I replied, it is not because I dont understand the fees, I understand them- what I dont understand is why this is the second time I have been given the wrong price. Curtis flipped through the paper work talking to me slowly and explaining each charge as if I was a half wit. Realizing my point wasnt coming through I reluctantly and frustratedly signed the stupid receipt and just wanted them to get the damn thing over with and get out of there. SO, don't get me wrong, its $10.00 okay -whatever, what upset me was the principle of everything. 1. they are unorganized (the appointment never being put on the schedule) 2. they dont take accountability (the wrong price being told to me TWICE) 3. they are unproffesional (Screaming from the office to the back to stop work on my car, and walking me through charges "until I understand") I will never ever go back here solely on the fact that clearly I can't get a reliable appointment, a straight forward price, or professional customer service. read more

This is my first time ever contributing a review to yelp and so I will try to be balanced in MY opinion and experience. Curtis (the manager/owner) was very personable and provides great customer service. If you print their coupons online their oil change is only $24.95. The rest of their staff seemed very friendly as well. They answered all my questions and at no point did I feel pressured into fixing anything. That said, please do be careful. They provide cheap oil changes to get you in the door so they can find other things wrong with a vehicle. It's a shady business model in my opinion. Their 17 point inspection is supposed to check car fluids and tire pressure among other things. My fluids were not topped off and the "flatter" tires were not inflated. I'm new to the area and so deliberately left these things as a way to gauge the quality and integrity of the auto shop. Curtis looked me in the eye and said they do a 17 point inspection and these things are part of the deal. Now perhaps Curtis didn't do these things himself and relied on the work of his employees, but the end result is the same. Additionally, I asked them for a quote on my rotors and brake pads as my wheel shook when I braked and it smelled like rubber. He gave me specifications for how worn down my brake pads were. I was told to fix the rotors and pads in the front and discs, springs, and drums in the back. I was quoted at $950. To be fair, he did indicate the back was more of a priority and did not pressure me into these things. However, he did downright misrepresent the severity and the facts of the situation. I opted to spend $160 for the parts and did it myself. Not only were the brake pads much less worn down than indicated (perhaps they use a "special' tape measure?), I could have gone another 20,000 without a problem. Again, their business model (in my one experience) seems to be to point things out while you get an oil change and dupe the naive into thinking they need to fix things. My advice: learn to change your own oil, air filter, spark plugs, brake pads, and rotors. I've never done these things, but a buddy told me I was crazy to pay the prices they quoted. I saved over $700 and it took me 3 hours. That's over $200/hr and so well worth my time. Find a place that gives it to you straight. You might think they are, but unless you know what to look for, they will point out things to make a quick buck. read more