Said it would take 5 hours or more to fix my exhaust and they could not guarantee the work. Told me I should lie to my insurance and get a new cat back exhaust system out of them. "just say someone hit the pipes" Took my car down the street and they fixed it in an hour for $175. read more

Not to be trusted. 1. When I entered a customer was yelling at a man with The name Curtis about how they f*ucked up his car, and they hadn't done anything to correct the situation. The man urged me to re-consider having Mdas do anything to my car. I was only there for an oil change, but it did not bode well. 2. Another fellow named Roy looked at my Midas Internet coupon for the oil change, and told me that it only applied to "standard 10-30 oil", and that my car required synthetic oil. Told that I never put any synthetic oil in the car, only the manufacturer's recommended 20-30, he responded that 20-30 was "a synthetic blend" at a price $23 above the coupon price of 29.95. But, he said, he'd give me a $10 off coupon, decreasing the net to a $13 dollar increase. Being on the road, not having time to waste, I agreed. 3. Noticing I had a headlight out, I agreed to have him provide an estimate, which came in at $244. OK, it is a Prius. Still, when he told me that it would take two hours because they "had to remove the bumper", I argued against that familiar lie. He then changed his story to say that, well, they had to remove the hybrid battery. I noted that it was located behind and under the passenger seat, and he said - get this - no, the other battery, the 12 volt battery. Unfortunately, I had replaced that myself prior to the road trip and knew that that battery too, is located behind/under the rear passenger seat. Needless to say,I didn't get the work done. 4. Adding insult to injury, he told me that they couldn't provide the wheel rotation I requested, and that I was entitled to with my $52.95 oil change, because they Midas) "didn't have a lift for the car that would free the wheels for rotation". The option, he said, was having a mechanic do it "by hand with a jack" which would take1/2 hour. Having just driven cross country, this was a necessary evil. As I watched the mechanic jack up the car, I noted that the tires were not being rotated correctly. The mechanic apologized but he could only lift one wideout he car up at a time. 5. Final indignation: presented with an invoice, Roy noted an additional $3.95 clean up charge for any oil spilled on the engine, so that I wouldn't get "that annoying burnt oil smell in the car while driving", something that I had ever had over the course of 150,000 miles. Questioning this, the add-on wasn't removed. I was simply told that my safety on the roadway their highest concern. No, I'd say their net profits their highest concern. Take the advice that the original driver at the start of this tried to give me: take your car to a more TRUSTWORTHY, honest, knowledgeable service center. read more

My experience at Midas was okay. The store manager was very friendly and helpful, but service that was done on my car was horrible. I took my car for service on a Saturday because I was getting ready to take a road trip. Lucky I always check my cars fluid and oil levels before leave on a trip. I come to find out the my oil level was very low (Hello!! It is your job to know how much oil you're suppose to add to cars). At this point the office is closed and they are closed on Sundays. I needed to take my trip so I ended up having to buy 3 quarts of oil at 3.95 each to add to my car. I will never go back too Midas again. The poor service they did on my car could of cost me much more than $24.99 for an oil change. read more

!!!!!!!!!!!!!!!!!!!!!!CONSUMERS BE WARNED!!!!!!!!!!!!!!!!!! A week ago, I went to Midas for a brake check because they were squeaking. The brake system evaluation form stated that the Brake shoe or Caliper hardware and Caliper or Wheel Cylinder were "OK" (marked in green). Despite a good evaluation I was billed for: a. 2 brake calipers at 169.99 Left and Right *RMFG remanufactured NOT EVEN NEW! They came with brand new brackets that did not need to be replaced. They kept my core and charged me for it! b. 2 disc hardware kit $51.99x2. c. 1 spray can of cleaner $3.99 Luckily I did not have time to do my rear brakes but they said I should replace them asap.To my misfortunate, I don't know much about cars so I paid the price thinking "Anything to stop the brakes from squeaking." Not one day passed, I came to a stop sign and the brakes squeaked!!!! I paid $722.26 (including labor - go ahead and do the math). I was livid. I drove 3 hours to my brother's shop and told him what happened, he reviewed the car, the forms and the invoice. The first thing he noticed is that they charged me for parts that didn't need to be replaced. I called O'reilys for a quote on the exact parts listed above, here it is: 1. 2 brake calipers: $31.27 left and right. This is a quote for Wagner components. #1 rated brake calipers brand new!!! 2. 2 disc hardware kits: comes with brake pads - these cost $0 there was no need to replace them. DO NOTE I was charged $103.98 for a set. I was charged 2x for the can of cleaner once for the oil change the other for the brakes. My brother went ahead and did his own brake evaluation and that was a whole different story that merits it's own review. I will see you on Monday. Sincerely, Gina read more

Worst mechanic in Napa. What a rip off. Don't go to this place unless you want terrible service and ridiculously high prices.

WILL NEVER GO TO ANOTHER MIDAS. Took my vehicle in for an oil change and they try to tell me my front brakes and rotors needed to be changed out... A $52 oil change turned into a $500 repair cost. I've read reviews for this location so I didn't do the job they recommended. I had to drive to Vancouver, BC same day. And I had just driven from Quebec City to Napa without any problems. After I left Midas, my brakes started making loud noises. When I got to Vancouver, I got a second opinion at KAL tires. These guys did a free brake inspection for me. Told me my back brakes had a broken spring which was causing the noise. So I don't know if Midas did something to my brakes when they were giving me a free tire rotation... But either way, their assessment of which brakes needed repair was wrong. I would have had a double cost if I had gotten my front brakes done with them. DO NOT TRUST MIDAS. read more

My car overheated on my way to Napa. I checked and my radiator hose popped off of the radiator neck I guess you would call it. I told them what was wrong before I had my car towed to them. They said they would be able to fix it since I was out of town. I got here they wanted to do a cooling and heating inspection for $150. Okay, cool even though I told you what I came to get. Then they said that will take around a hour to do and they would call me. I left around 2 o'clock. Called three times to check on my car and they say the man was checking it out. At 5 they were still not done and said they won't be able to fix the part until Tuesday. It would have been $571. I am displeased because I called Way before I took my car to make sure that it can get done today. I look under my hood and it's worst then the way I brought it. One of the hose was all the way off just laying on the inside. Like what happened. It was not a good day and end up having to tow my car again but all the way home to Richmond. read more

Bought a car of the owner Curtis at Midas, broke down in just 3 weeks, would not recommend these scammers, sold me a car with a bad lower ball joint that came off while I was driving with my mother on the passenger, spent a lot on repairs already, overall dishonest owner and bad person. read more

Something had a burning smell after a simple oil change at Midas. When I took it to the auto repair shop, the mechanic looked, the oil filter had not been tightened correctly and was leaking oil. If I had not taken it to my mechanic, it would have ran out of oil and the motor would have to be replaced. Midas, you suck. Never again. Anywhere buy Midas. read more

This place is a joke. I've taken both my and my wife's car there for a simple oil change and they tried to tell me that it was going to be over 80 dollars! Seems lime they try to upsell you on everything for stuff you don't need. I wonder how many people have gone there and been talked into services and or more expensive fluids than they really need. read more

Went here for a quick oil change. Asked them not to do anything with the tires because I had just had new ones put on. Manager/ guy in office anyway was rude, short worded, and guess what... REMOVED THE TIRES! Ended up costing almost $70 for an oil change... really $70?! The only good thing was the awesome attendant who actually did the work and vacuumed out my car. I thank him but DONT RECOMMEND THIS FOR ANYONE!! Go to a shop or your dealership for that money, or local small businesses. Awe full! read more

Wow, what a great oil change experience. Curtis ensured that my car was dealt with in an extremely timely manner as well as making sure I got whatever coupon was available. He talked me through what the technicians found needed to be replaced and let me know the associated costs. He and his staff were super friendly. And at the end I got a complimentary car wash next door. I will definitely bring my car here in the future for tire, brakes, alignment and oil change needs. read more

I'm new to Napa and found Midas online and I'm glad I did. Not only did they do my oil change but made me aware of a small oil leak I had that had just started and was still covered by my warranty at my dealership. My first time here but not my last. read more

I would give this place 3 stars or less. I went here on labor day weekend for an oil change, because quality tune-ups was closed on Saturday. I found out that my shocks were bad, my tires were going, a selling for my transmission, and something else. That added up to $3400. I am not a car guy, but that is too much. Two weeks later, my altimeter quit. I brought it back here. The customer service was excellent. The burned the midnight oil for me. The shop closes at 8. They stayed until 9 to fix my truck. Here's the kicker. I cost me $750. My mechanic at work says an altimeter only costs $150 by it self. Way too expensive here. I recommend quality tune-ups for all of you service needs and B & G tires for you wheels. I got a whole set for $500 for my F-150. read more

I would not recommend this place. I went in for an oil change and they told me I couldn't do the less expensive option because of my car, which I haven't had a problem with before. My car is 12 years old so it doesn't need anything the newer cars needed. Unfortunately I was limited by time and to go ahead with the medium priced one ( $60 for a blend oil) since that was the lowest they would let me do. Then I found a coupon online on my phone for 1/2 the cost but he said he could t honor it because it needed to be printed. Then he told me I had several things wrong that needed fixing. My car was at the dealership for a complete check up 7 months ago and all of the things he told me about were fine. Bottom line I am going to have my car checked out by someone else and will never go back there again. Oh and the guy at the counter was less than friendly. I should have planned better and checked reviews sooner. Lesson learned. BTW - he told me my brakes were just about metal on metal so I took it to a real brake shop and they said my brakes look good!!!!! read more

Absolutely great service. I was hesitant to take my "sports car" there given the reputation of the previous owner. But I noticed the sign saying "under new local management". I was heading to Sonoma Raceway for the Wednesday night drag races, and decided to stop in for a quick oil change before. They were very thorough, finding an oil leak I didn't know I had, as well as helping me figure out why I had a vibration in my front end that no one else could figure out. They showed me under the car, exactly what they found. Navi, the new owner was very cordial and professional. I hope people dont judge this establishment based on the previous owner. Navi and his staff seem to be very honest and sincerely trying to establish themselves as catering to the locals. read more

I had an appointment scheduled for 8am today (Dec. 31) at the Pep Boys next door. After waiting in the cold for 15 minutes for someone to unlock the door, I took my business to Midas who told me this has been a recurring issue with the morning manager. Midas was super friendly, helpful, and efficient & had my car back on the road in minutes. read more

No amount of money could make me go back. Had an appointment for an oil change, and they didn't start on my car until 45 minutes later. In the meantime, as I sat in the waiting room, I was treated to periodic screaming into the phone by one of the employees, needing to know where parts were for a Subaru, which had been sitting there, waiting for parts, for two hours. Those of us in the waiting room were a captive audience. "Unprofessional" is the word ...it was a floor show I could only escape if I went outside. Finally, there was a recommendation for $2,000 worth of work. (My car is regularly maintained by a wonderful mechanic in Oakland, who said I only needed an oil change, so not to bother to drive all the way to Oakland). Never again, not on a bet. read more

After making an appointment by phone 2 days in advance in Napa CA, my reservation for an oil change was "lost" when I showed up. I could wait an hour for their next available time...or not. It's too nice of a day to waste sitting around for 2 hours when there are other options closer to home. I live 45 minutes away. The savings on their coupon was definitely not worth my time, gas or aggravation. I won't be back. Advice to others, call and confirm you have a reservation at the Napa location before bothering with their over-crowded parking lot. read more

If I could give them 0 stars I would. I took my car in to get a free brake check and an estimate on how much new brakes and rotors would cost. They gave me an estimate of $1,200, and told me something was seriously wrong with my car- but refused to tell me what it would cost. I told them politely no and that I found another place in town who would be able to do my brakes for cheaper. (I was also told by a trusted mechanic my rotors were fine and my car was in great shape- so Midas lied.) Upon leaving the parking lot, my car was screeching. I figured it was because the brakes were adjusting themselves. I drove a little bit before stopping at a red light. When it turned green I tried to drive my car forward and it refused to move. My back driver's side tire was frozen in place. As it turns out, Midas had not put my brakes back correctly and it locked my back tire in place. I had to slowly drive it off the road into a nearby parking lot, absolutely shredding my new tire in order to avoid being hit- which I nearly was. I had to call a tow truck and drive it to another mechanic in hopes that they're able to fix it at an affordable price. Their negligence could've killed me had my back brakes locked up while I was driving. Absolutely DO NOT GO HERE. They'll charge you for things you don't need, completely destroy your brakes if you decide you don't need their service, and ruin your car. What could've been a simple $500 job has turned into over $3,000 in tow expenses, damages to my car, and having to completely replace my whole braking system since Midas destroyed it. They shouldn't even be allowed to service anymore. read more

DO NOT TAKE YOUR VEHICLE HERE! There are far too many other places around town. I went for a simple oil change, i left with my transmission oil drained! When I tried to explain to the manager what his guys did, he took a look and said they did nothing wrong and refused to give me my money back. My dad is a mechanic and took my car down there and made the manager look like an idiot and eventually got my money back! Cars are far too expensive, and little mistakes like that can do alot of damage, DONT RISK IT! read more

If there was an option for "0" stars, this is the rating they deseve. Brought my car in for an oil change, and after they finished, I was told my car needed new tires, new brakes, new shocks; Curtis provided an estimate to me of over $2700.00. All I wanted was an oil change. I was also told they only use synthetic oil, which of course is a higher cost - to me. While waiting for the servicing on my car, I paid attention to how others were being treated...young women being treated much more courteously than men, and older women; you don't stand a chance unless you know something about cars. STAY AWAY FROM THIS PROVIDER...IF YOUR CAR ISN'T RUNNING, & IT'S SUNDAY - TAKE THE BUS AND RUN FOR THE HILLS!!! read more

I think it is important to compliment a business when something goes wrong and how that business responds. Due to a human error (it happens) my car required additional work... details not important. The manager was responsive and followed through on his commitment to repair the damage. I am satisfied with the end result and would return for service. Good work! read more

Not very happy with this place. Very bad communication with the kid at the front counter who quoted me for $29.00 after I told him the place next door offered to do it for $30.00 including oil and filter. but to my surprise I get a bill for $49.00 because they charge for a 17 point inspection (something I didn't need) and the oil and filter wasn't included in the price. read more

I went to Midas for oil change. They did oil change synthetic for 49.99 and tire rotation for free, which was very nice. They changed air filter and cabin filter for an affordable price as well. They have pretty good deal on tires right now. Their staff was very friendly and professional. The new owner was very helpful and well knowledgeable about cars. I would highly recommend this place. read more

I used to love Midas because they were so fast. Not the case anymore. This will be my last time here. I had an appointment for an oil change. I was told 30-40 minutes it would be done. I walked to a nearby store and came back 30 minutes later. 15 minutes after that they finally pulled my car in and started. Last time I had my infant daughter with me and they took over an hour. They are very nice but if you need anything done within the time they say don't count on it happening. This time took an hour and that's only because I complained so they rushed it which resulted in paying $53 and not getting the full overlook of the car. Didn't even get all the paperwork they usually do. And they advertise a $19.99 oil change but it's not read more

Doug & Navi were wonderful! Super helpful and kind guys. Got my oil change quick & easily, I'm excited to come back.

Ive had great service, they always fit me in for my oil change and tire rotation. They even brought to my attention battery corrosion. The first time I was charged for the cleaning and the second time I wasnt but they recommended I keep an eye on it. Turned out the battery was defective on my 2007 ate through cabels and battery. Thankfully under warranty and replaced. They've been top notch for me so far, makes it hard to go to another place but if i had to choose a second I would recommend Big O Tires, My wifes a big fan and they always try to fit you in there as well. read more

My second time taking my car here (my new go to shop). Curtis, the owner, is great at explaining and showing you everything. I know they're honest and try hard not to do unnecessary work. They're quick and courteous and I would highly recommend this shop above any others in the area! read more

dont come here period . Curtis WILL try to scam you out of your money and will bill you up unnecessary repairs. if you get a quote I suggest you take your car to multiple sources to make sure that is the case. appointments are not even "appointments" expect to wait at least 30 minutes before terrible service is done for your car. what a joke. read more

We went here for a checkup before a big road trip last November. We were told we needed new brakes and rotors on the front and back. We opted only for the front for the time being, but were told that the back needed to be replaced soon. Well, after the fact, we learned of a friend who paid for services that Midas deemed necessary, but in reality were not. So last week, thinking we needed to get the rear brakes replaced, we took our car to a more reputable mechanic (thank you MCM Jobe's in Napa!), we were told our rear brakes still have over 60% life left. The moral of the story: myself and our friends have both been ripped off when the people at Midas told us we needed repairs that we did not actually need. AVOID THEM. read more

I was traveling with my former college roommates in the Wine Country the other day--a much-anticipated trip for three friends who've known one another for almost forty years. Imagine our consternation when, at about 5:00 p.m. on our second day of travel, the window on the passenger side of my 2002 VW Golf got stuck in the "down" position. (Why crank handles are no longer available is beyond me.) It was our good fortune to swing by the Midas on Soscol Avenue, where we encountered Curtis and his attentive staff. We were amazed that they took care of the problem so late in the day. Everything was wrapped up in a timely fashion, with Curtis and his crew staying on until 7:00 p.m. or so., while we enjoyed a few glasses of wine in a nearby eatery. I highly recommend this service station. Midas does a lot more than mufflers these days. Carol read more

I am new to Napa and called around to check how much and oil change would cost. I usually get it done for 90 bucks. I called and the guy told me its 79.99 and there is a coupon online for 15 dollars off. I heard that and said it was a steal. I had my friend turn in the car since I was working. I come and pick it up and it costed 95 dollars. Why would I pay 95 dollars when I can go to the guy that I know who would of did it for 85 dollars. I just felt that they were playing with word and didn't include all the Charges that they were going to do. I don't get how it went from 64.99 to 90. I won't be going back to Midas. I could've easily went to my old mechanic. read more

I have been to this Midas a couple of times and have walked out in shock at the price of the work that they say I needed. The last oil change I had there I have absolutely no idea how they came up with the price because it certainly wasn't the price they first promised. On the last oil change I got a quote for needed work for $2,000, so I took it to other stations to get comparable quotes, one of them was the dealership. They couldn't even understand what I was being quoted for. I can honestly say that I do not trust them at all, everything I've had done there has been over what was promised and I can totally understand peoples comments about being upsold. As a resident of Napa , I now tell people to steer away from here. read more

Service is great. The staff is very informative and doesn't treat you like you're a little girl that doesn't know anything about cars. They fixed and changed my flat tire in about a half hour. read more

The pros: The staff was super friendly. And they let us bring our dog inside. The cons: They tried to convince us we needed to spend more than $900 on repairs when we came in for a $50 oil change. They told us we needed new tires, fluids, filters, and wiper blades, needed to replace the struts, the shocks, and the brakes -- and of course, we needed to get everything re-aligned. They told us our car wouldn't make it home. Well, we were skeptical. And with good reason. So we took our car to a locally owned, five-starred shop renowned for the integrity of its owner, and guess what? Not a single one of those repairs was necessary. I'd never go here again. You probably shouldn't either. read more

Horrible. Told me 30-45 mins for an oils change and waited an hour before even being Calle sup to the desk. And was there for 3 hours. This was a while ago but still frustrating to this day. Told me all this stuff " that was wrong " with my car turns out my car was just fine when having my normal mechanic go away. Places like this seriously can not be trusted. Always looking for a way to make a quick buck. Not happy at all and I'm seeing I'm not the only one feeling this way. Get your self together. read more

Went in today, the people who were working on the cars were nice and professional. The bald guy up front was very rude and unprofessional yelling at a coworker in front of everyone. The man he was yelling at was doing his job he was nice but the man up front was a complete jerk I will never spend my money there again unless he is gone. 2 stars for the guys working on the cars. read more

I found them polite and they seemed thorough. However, I find their pricing deceptive and dishonest- quoting one price over the phone to get you in and then while there you learn it's going to cost you more than quoted. I won't go back. read more

If I could give zero starts, I would. Do not take your car here. After trusting this place for years, I realized that they were extremely dishonest. I took my car in because the check engine light turned on, was quoted $800 to replace a "stuck" valve. I smelled something fishy so I took my car to the dealership for a second opinion. Not only did they quote me $250 ($550 LESS than Midas) to replace the same valve but their diagnostics showed that I didn't need any work, the check engine light was because the third party gas cap (that Midas put on my car) wasn't closing all of the way. read more