I was extremely satisfied with my oil change and tire rotation. In and out in a very short time. Excellent customer service. Will be going back for sure. read more

Friendly, professional, and fair. Went in for an oil change. They were busy... had an appointment... in and out in about an hour.

Get all my tire oil brake needs here. Tu ey can get busy and backed up but they are reliable.

Had a 10am "reservation" for a simple oil change. I waited to watch my car not get pulled into the service bay until 11am. At that point I simply should have told them to forget the service - my bad. . At 11:30 I started to give the front desk grief. Told me it was basically done just some quick finishing. 11;50 my car was done. Seriously, find somewhere else. Given the time I wasted, I could have driven the Fairfield BMW, had them do it for free, and driven back to Napa. read more

Great service and communication at the front desk, as well as precise and efficient work done. Will be back!

Be very careful getting an oil change here. I just bought a used older Subaru and brought it here to get a quick oil change since Subaru service isn't open on the weekends. After getting home, I wanted to check something under the hood and noticed the oil filter didn't look right, there were gauges all over the side. I decided to check my oil level and they had overfilled by almost half! Took it back and they promptly redid it but lesson learned, check things and don't assume it's done right. If I hadn't checked, I could have had lots of damage to the engine and would have not known the cause. read more

Big O Tires - Tires Near Me - Napa, California

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if I had not already paid for part of my tires when I walked into the store and saw old Christmas decorations covered in dust, I would have turned around and left. Custom wheels washed before I went to the store when they pulled the car out they were so covered in grime grease and I don't even know what I refuse to leave until they were clean so I could make sure that they were scratched. I still don't know why they went in test drove my car came back. The hood had been popped at some point on the test drive. Car door covered and dirty hand prints large scratch on the front quarter panel of my car. This is a very well-maintained car and they did not take care of it. The front office girl extremely friendly very nice person to work with. I would not recommend the store to anybody. Tried to call district manager. He has yet to return my phone calls. If you have a high performance vehicle that you really care about I you go somewhere else.! read more

Received confirmation of my reservation for an oil change. Nothing was done for nearly 2 hrs, and work only began after asking when will my car be ready. The excuse given was "we're backed up & very busy" News Flash: You knew that when I arrived! Common courtesy says to mention that on arrival (better yet beforehand) to all visitors so that alternatives can be considered. Atrocious customer service! read more

Great customer service and easy scheduling online. Tech in communication during repairs

I always go here for new tires. They are fast, easy to make appointments, and the staff are kind. Definitely my favorite tire place in town

Recently had two blown out tires and with 10 min left before closing they took me in and gave me a great deal on 4 new tires for a good price. They did it quickly and professionally and stayed late in pouring rain to help. Absolutely I'm coming back. It's a great team and great owner. read more

dont bring your cars here all they want to do is steal ur money you come for some flat tires n end up paying 1000 for something completely different. they supposedly fix the "problem" but mess more stuff up in process making more problems while having to pay mind you I just wanted new tires read more

This place used to be my go to place for tires and service. My last two visits were poor at best. The service writer, a woman, said my tire repair, which I paid for, was out of the warranty period. I told her you had it repaired a year ago,same tire, but the repair did not take hold as it has been slowly leaking air weekly. She said it wasn't covered and that I would have to pay for the repair. I told her forget it, I'll fix it myself. I put in some tire sealer and hasn't leaked since. I will no longer bring my 3 vehicles here anymore. The facility has gone downhill the last 2 yrs. I'm currently searching for a place I can trust. read more

Beware of this one! Overcharged for a simple maintenance service, was somewhat appeased when a coupon was offered after complaining - magically dropping the price 40% and closer to market value. But then additional services were started that weren't approved and had never been a problem. Prices quoted were ridiculously high. Stopped any further service, paid and left. We won't be back. read more

I recently visited Big O Tires in Napa Valley to purchase four new tires for my car. This morning, I returned because one of the tires had low pressure. Unfortunately, I had a very negative experience with an employee who appeared extremely stressed and was rude not only to me but also to the staff. He was a medium-height man with a long beard, who might have even been the owner of the establishment. Additionally, the other employees, despite it being early in the day, seemed to be scared. I really think the labor law authorities should pay a visit to this establishment to talk to the employees. This created a very uncomfortable situation. I chose this location because I had a positive experience before, but this time, the behavior of the staff was disappointing. I hope they can improve their customer service in the future. read more

Everything, I would start with the front desk, then go to the work that should have been done in a correct manner but was not. Do not use the word value. I was fortunate. I'm not a mechanic, but when I was driving my car something did not feel right. I found a mechanic in Sebastopol and had to get a Smog check anyway. So I asked him to check it out. The new oil pan that I had purchased from Big O, along with the labor etc. The oil was leaking where the gasket was supposedly connected. I took it back and had to leave it for a long time. Was it fixed, I will find it soon. The low oil light still comes on. The funny thing about this situation is the person that I was dealing with wanted me to do more business with Big O. I changed my mind really quick. No thank you and have a nice. Not that dense, but someone else is. I had a great experience with Big O . A while back. Ulysses Vasquez knows customer service. read more

Got an alignment here for my Yukon after another shop declined to work on it since it was lifted. Eric was pleasant, the WiFi in their waiting area is fast, and my truck was done in about an hour. Can't beat that! read more

3 hour oil change!! It took nearly three hours to change my oil and rotate my tires, even though I had an appointment. I didn't even get an apology, a discount or even offered something to drink. read more

Eric the Manager is rude and unprofessional on so many levels . Bought tires and he doesn't back up the free alignments. He becomes a bully and angry when you ask for it. I finally had to go elsewhere to get an alignment. Thank you Les Swaab for helping me out. Eric insists on cash for work done and doesn't give receipts. I'm pretty sure he pockets the money and this is his side hustle. Off books from Big O tires, in fact I know it is I was told this from one of the employees. I've read all the other reviews and it seems I'm not the only one that's had issues with Eric. My only question is why is he still working there. Bad Business read more

We were visiting and got a flat the Saturday morning we were leaving town. We got some air in and headed to Big O. The guys there took great care of us and got us back on the road in no time. I hope you never have that problem but if you do. These are the guys to see in Napa read more

Fast service. Friendly employees. I've never had an issue with work they've done. I bring my vehicles here for basic services and never regret it read more

I waited 45 minutes with an appointment Been going here for 3 years when Eric was there New manager and I won't be going back read more

Despite the sunburnt big O tire sign outside making it look like they are unreliable in general, they are actually pretty good at what they do, so don't let that fool you. My experiences here have been exceptionally good, the well-charactered staff really take care of you good. Only once did I have to take it back due to an imbalance on my tires after a tire change, but they took care of it with all honestly, and it really made the difference. read more

Thank you Big O tires on Soscal for staying open late and helping me fix my tire problem. I appreciate your friendliness and advice, and especially for offering aid after working hours. read more

I have used and liked Big O Tires for many years they gave great service to my mother then to me my husband and my sons. Always quality service read more

Just an update. LES SCHWAB fixed the problem left by Big O Napa. LES SCHWAB DID NOT EVEN CHARGE ME. When my tires were done in Napa (by Big O) they only put 4 out of 5 lug nuts back on. The manager at Big O mentioned that possibly the bolt the lug nut goes into was stripped and that's why their technician did not put one lug nut on. WELL!!!! NOPE. Big O just missed putting a lug nut on. read more

Store opens at 8am, scheduled, the prior day, an appointment(oil change/tire rotation) for 8:30am. Upon arrival I was told it would take 2 hours (I selected to wait in store when making appointment reservation) and that there were three vehicle in front of me, with each vehicle taking about 30 mins...Simple math shows there should not have been an 8:30 slot "available". Requested $10 online coupon rate. When advisor handed me the estimate, although I had a quick glance at the total price, he quickly took it back and tossed it in the garbage stating he forgot to apply the discount. He reprinted and the next estimate he gave me was $4 more than the original. When questioned, he claimed he forgot to add the additional .5qts of oil to the first one, however he never stated that prior and would not let me take a closer look at the first estimate. He additionally rationalized that he was expediting my vehicle and moving it to the front of the line - while appreciated (although it still took well over an hour for service), this is not good rationale for hidden increased costs. This is the second store that has provide suspect service - For previous transgressions, I will not return to the Benicia, CA store and thought the Napa, CA store might be different. While the specific issues differ, it appears that there is a broader issue of ethics and sketchy business practices at Big O overall. read more

Joe and Layla are the best! We always appreciate their ability to provide a seamless experience for a great price and our repairs are consistently finished in a timely manner. Big O did a fantastic job servicing our older Volvo XC90 and the technician has experience working on European cars which is a plus! We appreciate the great service! Thank you. read more

I had my strut replace here and it was replaced with a quick strut, something not suitable for a Toyota car. After talking to the manager of the store, he wasn't interested in doing anything to fix this issue. I had payed over $800 for this service and the replacements materials just to have to pay more money to fix and the replace the mistakes they made. They weren't interested in helping me and it was as if they didn't care about the customers. I'm disappointed in the outcome of this situation and I would highly recommend going elsewhere for services you may need for your car. read more

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I had my tire fixed in the Reno big o tire and they put the tire hubcap on where I could not access the valve to put air in my tire so I took it in to the Napa location and they were all very professional and rotated my tires and fixed the valve problem within minutes. read more

Not even a month ago I had an alignment done at Big O Tires in Petaluma after buying a car in the area, but I live in American Canyon. They gave me a 1-year alignment warranty and recommended I have my tie rods replaced. Unfortunately the quote was super high ($500+, my shop did it for $250!) and instead I had it done by my shop as anyone else would. Fast forward to today I went over to Big O Tires in Napa to warranty out my alignment. Upon arrival technician was super nice, my review has nothing to do against the employee. Told him my issue and how I can't go all the way back to Petaluma. He called up his Supervisor or whatever she/he was and they basically said my warranty is voided due to not having the tie rods done with them. Told me to take it back to Petaluma when I clearly can't drive that far on new tie rods. Other than that they just said I'd have to pay again. What a ridiculous reason, all they care for is MONEY. I WILL NEVER HAVE ANY WORK DONE BY BIG O TIRES AGAIN PERIOD. I ended up just paying for another alignment as I can't do anything else today, the employee was nice enough to discount me $20! 5/5 stars for employee, 1/5 stars for Big O Tires itself. Just find a reputable shop that does alignment as well, would be a lot cheaper! read more

Big O Tires - Tires Near Me - Napa, California

Really appreciate these guys! Good customer service, they stay in communication with you and get the job done in a timely manner. Eric is great and so is the rest of the team! read more

I probably waited too long to leave a review for big O tires. We bring all of our vehicles to the shop and have had the best experience over any other service center that we've been to, including dealerships. The staff is super responsive, honest, and friendly. And the price for their services are competitive and reasonable; and I would 100% guarantee you that the price they charge for OEM regular scheduled maintenance compared to a dealer is fractions of the cost. I will vouch for these guys anytime!!! Cars serviced: Honda element, BMW (various, sedans and SUVs), Mercedes SUV, Subaru crosstreck. Thank you Napa big O tires crew for a few good years of top notch service! read more

This place will close soon if the employees and especially mgr. doesn't get some training!!!! I called to have some work done on my vehicle, was assured they could complete it and when I arrived was told they didn't have the proper tools! Mind you, I succinctly told them I was having my car towed there and they reassured me they could do it they do it all the time. I called mgr. to get reimbursed for my tow and he basically said go f.... Yourself!!! I will tell everyone I know not to go here!!!! read more

Joe made what should have been a terrible experience, a great experience. While waiting to get my tire fixed, Joe helped several customers, was personable, and went above and beyond what was expected. Highly recommend going to this location for any car trouble! read more

I don't understand why they can't take appointments for service. At least they won't make appointments for oil changes or tire services. I've always liked this specific shop (better than experiences at other Big Os, as well as other shops) but it is so inconvenient and usually takes between 2-5 hours for a simple oil change, that I'm open to suggestions of shops I haven't tried. It also seems off that people are coming in after me and getting taken care of before me, as if some people CAN make appointments. There must be something I'm missing, besides the option to call every day at every time to see when they can get things done in a timely manner. I was told it'd be 1.5-2 hours to get me in, and it's been 3 hours and they haven't even taken my car in to a bay yet. After waiting 3 hours, they tell me @5pm that they need my lugnut key. I wish they would just have let me make an appointment. read more

An amazing team that does amazing work. Eric and the rest of the team have always been professional, courteous and worked with what I brought in. I have been coming to this location on and off the last few years. They have managed to get my buggy honda civic running like new and every job has been high quality work. I highly recomend Big O for tires and this location for repairs and services. read more

Eric is a liar, treat you like you don't know how to read. Instant rebate vs mail in rebate. Eric is a bully and stood his ground even when you prove He made a mistake. read more

Big O Tires - Poor service - Tires Near Me - Napa, California

I used to come to this service center for all my car's service. The manager used to remember me and smile. Now, the reception is very abrupt, I'd even call it rude, when I show up for a simple oil change and alignment. It happened on Saturday when I came by and then again Monday morning when I decided to try again. Life's too short to be treated this way when you're trying to regularly frequent a local business. I'll go find somewhere else, where they know something about customer service. read more

I've stopped by here a few times to have my tire pressure checked. I didn't buy my tires here, but each time, they just had me pull up, and someone came out right away and took care of me. Recently I needed an oil change so I thought I'd give them a try. I made an appointment, dropped my car off and was told it would be 45 minutes. The woman who helped me was very friendly and knowledgeable and my car was ready as promised, with no additional charges. I'll definitely be coming back read more