Worst customer service. Overpriced. Never coming back and wouldn't recommend this place to anyone.

The owner does seem to take pride in his work and thus provides a sense of relief and safety that you are not being ripped off and the work is being done correctly. This pride however, comes across as gruff and stand-offish. I am not sure if there are cultural differences or that is just the way he is. Having been to several auto repair shops in the past, I would take a not so courteous, honest auto repairman over a pleasant, dishonest one anyday. Will most likely go back if I ever need work done on my car. read more

Appreciated the thorough explanation and expedited service at this DB location. Bob and Mr Patel we're courteous, professional and honest.

Been to this location a few times, everytime the service is amazing. The guys who work there are very friendly and honest. Came by today and asked to check my air pressure and car fluids since I'm going on a road trip and they did it right away even topped off the fluids that were a little low. I'd deffinately recommend this location! Honesty is a virtue, something that is hard to find these days! read more

Good service, very helpful and give you the right info on the car . Honest and good service . Been bringing my car here for a while and been satisfied with the service . read more

Amazing service and reliable! Very trustworthy and will not rip you off, he is very helpful and they explain the process of mechanics and show you! They are really good people and know what they are doing! I highly recommend coming here for any vehicle service!!! read more

The best car service and customer care!!! I appreciate the email reminders when my car is due for service ! Mr. Patel is great with his customers!! read more

Highly recommended! These guys are the best, I didn't need breaks this time but instead of cheating me, they were honest and told me to keep my my money and come back In a few months. HONEsty is a great policy read more

Midas of Diamond Bar is a auto repair shop you can trust. Every now and then I show up with one of our family's vehicles for little stuff like a light bulb or a dashboard light. Today they replaced a light bulb at no charge in 5 minutes as a reward for loyalty. Three weeks ago they checked a power steering issue and resolved it and spent 10 minutes on it and no charge. I have had tires, brakes, and all maintenance and repairs done here over the last 7 years and I am part of their family. You can trust the Midas touch read more

I love this place! Nitin and his crew are knowledgeable and professional, and most of all honest. Great service, great people. Took care of my automotive needs without hard sell or unnecessary repairs! I'll be back for sure!! read more

Nitin and Eyal are great. They catered to me and my 2 year old daughter by driving us back home and picking us up after the car was done. They made my experience convenient and he even priced matched the dealerships quote! Definitely honest and considerate people. Thank you! read more

I have been a customer of Midas for many years. When I moved to Fresno, Ca from Lawrence, KS I purchased new brakes and tires from a Fresno Midas. I was under the impression after being told my tire warranty was nationwide. I was incorrect about this impression. It is only good at the Fresno location. I have since moved to Walnut, Ca and after finding a screw in my tire I ran right over to the Diamond Bar Midas. Nitin at this location was very helpful and made things right for me, and got me back on the road. Thank you for all your help. I'll be back! read more

I had some work done. after the repair I had to go to the shop again because there was a leak. I got a dumb answer that was pulled out of their "Bad service" magic hat. Blamed it on the engine itself. The worked filled the fluid way more than it should. They did not fix the job. And they told me to come in on Monday and they could not fit me in on Sat (day I called). He should have fit me in that day since I had been there, previously, 2 other times. Awful service. They don't take care of their customers. And they DO price gouge you and say you need things done, when it's not important. read more

I loved the speedy, hassle free, and honest service this shop provided. My van recently needed a new transmission. I was worried about the size of the job and what it would cost. The quoted me one price and did not try to upsell me. Once my car was ready, I was able to test drive it before I took it. A couple off days later, my husband noticed the speedometer was off, he took it back in. It was great, they checked it on the spot, made an adjustment, and didn't charge us any additional fees. The mechanic was personable and attentive.  I will definitely be servicing my vehicles here again. read more

This Midas Location is very consistent and trustworthy with all my cars. They fix it right the first time. In 8 years I have never comeback a second time for the same problem. They have maintained our family's four vehicles with tender loving care with our safety in mind. The technicians are all friendly and certified. They are a full service facility- the best in Diamond Bar area read more

I have been trying to find and honest and affordable service and this Midas in Diamond Bar was both. They serviced my vehicle and listened to what I needed without trying to up sell everything. If you need any of the services they provide, these are people you can trust. read more

)O( so I got ripped off by some terrible guys and was having trouble with my brakes. I brought my car in to Midas because a friend said they have no incentive to scam, plus their technicians are friendly and knowledgable. Boy was he understating the truth! Bob, the coolest mechanic ever, explained EXACTLY what was wrong, how to fix it, what parts were needed, and my options, without once making me feel spoken down to or misled. He was very attentive to details, and did not waste a nanosecond of my time. Not only was my car completely assessed and fixed on the same day, but the manager of the store personally dropped me back home while they worked on it! When I came back for my car, Bob rode with me while I test drove it, explaining what I could expect from properly installed brake pads and rotors. I have a better understanding of how my car works, my car runs more smoothly than ever, and now I know where to send my friends if they're ever having car trouble. I cant speak highly enough of this experience. I am really glad I picked this place!!! THANKS BOB!!! )O( read more

By far the worst experience I've ever dealt with. I'm like the many that would assume a great review on yelp would guanrantee worry-free service, but after getting my oil change I found out it all came to a nightmare. As I was driving back on the freeway, my undercover piece covering the oil change area fell off and I knew it was because of them. I did try to contact them and ask them to admit to their mistakes but they only put the blame on me when I knew it was right, especially with confirmation with others with automotive experiences. I definitely DO NOT recommend. "Honest" with you when the work is done correctly, and dishonest when they damage your car. What a "great business" model read more

Brought my car in for soft breaks. Knew the mast cylinder was on it's way out and needed replacing. Worked with Nitton. He was beyond helpful. I told him I could barely afford the repair I came in for, much less the whole gauntlet of things shops always find that "must" be done on the car every time you bring them in. He did the repair I needed and didn't try to up sell me on repairs I didn't immediately need. He was very understanding. The car needs a new battery now I know he's the guy to take it too. 5 stars thanks to Nitton. Thanks a lot for the great experience. -Colin (From my wife's yelp account) read more

On 8/01/17 my truck over heated. So I took my car to mr. Patel and the midas crew. Ive taken it there in the past for some other work, so i knew what i was working with. They lifted up the truck to find out where the problem was. They jokingly said" again"? So when they found it , it was a semi major fix. MR. PATEL and the crew convinced me not to fix my car and go out to get a new one, risking them on a sale. So i had a reliable car for work. He drove me to the car rental place and pulled some strings to get a car for 2 days.so i wouldnt lose my job. The crew stored my broken truck for 5 days in the shop with out charging me a dime. Not only did they make me a customer, but also a friend for life. Its a trip on how there are still few people out there that love what they do and are willing to help each other out for no beniftes. read more

I have been there few times for brakes and other services for my Lexus. I have received exceptional customer service and helpful suggestions. Job well done. I would highly recommend them for your car repair needs. read more

The guy at the desk has to be the most unfriendly person I've ever dealt with. Never greeted me, just snatched my coupon out of my hand when after he finished his phone call. I had an oil change here before with no issues or rudeness. They sent me a coupon for a $20 oil change with $11 in small print fees. No biggie. He said I had a specialty filter which I was never told before and when I questioned it, he made a condescending comment. I will not be returning to this establishment. The only time the guy cracked a smile is when he was being nasty to me. It was a simple question. I'm currently at American Tire Depot right down the street having my services done where they have great customer service and friendly employees. I guess Midas thinks that since they are discounting the prices, they can treat you poorly. Never again!! read more

I've been coming to this Midas location for the past 4 years, and Nitin has always given me helpful and honest service that is hard to come by in the automotive care business. Moreover I have come to know Nitin on a first name basis and no matter how long it's been since my last visit, I am always greeted with a smile and genuine interest on what I've been up to since the last time we spoke. If you're currently looking for a mechanic in the Diamond Bar area, than look no further than Nitin's Midas on Diamond Bar Boulevard. read more

I came back with another vehicle of mine that had a Check Engine Light on. I was told that diagnosis costs$95. I said ok. The technician hooked up his little computer and then he looked at the fuel cap. When he opened the fuel cap cover he noticed that the fuel cap was loose so the light came on. I put gas in my car yesterday and did not put back the cap correctly. He said he will clear the light and told me if it comes back again come back. The technician told the manager of his findings. The manager told me ok thank you see you next time. I asked him how much i owe you. He said nothing have a great weekend. read more

Quick, honest service. It's not something easy to find in this industry. read more

Midas of Diamond Bar is a auto repair shop you can count on, I was traveling from Northern California with my College students vehicle where I had an issue having my tires rotated because a "previous shop had tightened the lug nuts to tight". I spoke with the owner and told him of my issue, he ordered new lug nut shafts, got the wheels off promptly and replaced the lug nut shafts with new ones and also rotated my tires. I was expecting this could take several hours but was taken care of with compassion, kindness and a "can do approach to the process". I will be back in the future to again do business at this location !! You also should have your vehicle maintenance performed at this location and get the GREAT SERVICE that is offered here. More than Satisfied, Robert & Alexandra R. read more

Went in for a oil change that was fast not even enough time to get a good conversation going. Nitin and Alex let me know about some issues I had and need to give some attention. As always they top off my fluids. I will be going back for my future service and any other fixes I need thank you guys read more

I was there for just an oil change. The price is fair enough. After the full inspection, there are some problems with my car and the staff is very patient for explaining all the things. I will be there for my next car service. Highly recommend. read more

Called this store asked how much they charge for labor and oil recycle., because I did being my own oil and oil filter. A gentlemen pick up the phone and flat out told me they will not help me for that ? Really stupid and so ignorant. This is the first time for me to hear a store refuse the service because I bring my own stuff. read more

Okay so here's the deal... when I originally called I was really put off with the gentleman who answered the phone. He was somewhat rude and wouldn't even let me finish asking my questions. But, when I came in it totally changed my perspective on this place. I had my tires mounted and balanced in 2.5 hours and they even helped me with a minor unrelated problem for free. Overall I had a great experience and will now on only come to them for any repairs. Finally, an honest mechanic. read more

Midas - Waiting area. - Tires Near Me - Diamond Bar, California

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I love this place they took care of me and my car amazingly when it comes to my car I'm very serious about it and she and the rest of the crew did wonders to my vehicle any questions I had they answered it and they took care of any questions and concerns I had I'm looking forward to the next time I do service on my car just so I could see them and experience their expert customer service once again read more

I have had multiple great experiences with Mr. Patel. He has provided great customer service and completion of jobs in a timely manner.

The owner was kinda rude in the phone when I made my appt. Also he didn't wash his hands after he went to the bathroom, that's so disgusting! read more

Nitin and his mechanics took care of me and my car. He explained to me that the breaks that were put on my car in December were cheap breaks! It is only July and my breaks are already squeaking and making noises. He took care of me and put good breaks on my car. Thank you for your honesty and for taking care of your customers!! read more

The manager/Owner/Bald Guy has no business in customer service. He's rude and condescending. Mistake #1: taking my car there for new tires through there 6 months no intrest program. He didn't explain anything to my wife and I and just put some random tires on the car without talking to us about our operations. We qualified for $500 so our bill was exactly $500. Mistake #2: my car is a 2014 Nissan Sentra with 55,000 miles at the time my tires were installed. A week later my front wheels were making noises so I took it back to find out what was wrong. Like the first time, no customer service skills. I told him what was going on and I decided to take a mechanic with me on the road so he could understand the problem. I came back to the shop and he spoke to the mechanic without me. He then insisted the mechanic take it out on a test drive with another mechanic, which they did and He mysteriously left in another car leaving the store unattended and all three of them came back at the same time (very suspicious) they ended up jacking up the front tires to do some tests and came up with the wheel bearing are bad. I didn't want them to do the work because of his shady attitude. When I started my car to leave all the lights on my dashboard where lite up. Now I have another problem that I didn't have before I got there. After 30min of them trying to turn them off I left and had the work done somewhere else. Shortly after having the wheel bearing replacement the front of my car is making more noise again. So I took it back to see what he would say and now the struts are bad and need to be changed. Its crazy how I went from getting new tires to having to change front wheel bearing and struts after I took my car here the first time. Must be bad luck. My car only had 60,000 at this point so I had the mechanic that changed my wheel bearing take care of it. Mistake #3: I got a flat on the freeway yesterday and so today I went back to midas too see if there is a warranty on the tire and mr. No personality is looking at me from the bay and then walks over to me without even saying hi or anything. So I showed him the tire and paperwork and asked him him the tire was under warranty. He checked the mileage and mumbled, its under warranty and that he would have to order the tire and I would cost $75 installed, the invoice says $69.99 for each tire. He gave me my paperwork back and walked away without any explanation of the warranty or why I would have to pay $75 if the tire is under some kind of warranty. So I left and went to where I should have gone to originally, Rene's Tire in La Puente. I got a new tire and a rotation of the other 3 tires for $55 out the door. I don't write reviews normally but this guy is out of control with his lack of professionalism and customer service skills. Stop talking to your customers about the mechanics at Honest One across from you and worry about how you run your location because you're not doing Midas any favors. read more

Top notch customer service. Nitin Patel and his staff went out their way to secure our broken muffler. They were extremely professional, performed the service quickly, and were beyond caring with true human kindness and honesty. Thank you for helping us out with what could have been a bad situation into a perfect experience! - David & Royanna Fritschmann read more

Great, honest service. Been going to DB Midas for years and won't go anywhere else. Always honest which is hard to find. Prices are reasonable. They do not try to up-sell you things you don't need. read more

I really used to love this midas! Everyone is super friendly, helpful, and informative. They always do a complimentary check on your vehicle. The only thing is that they can pushy.....like really pushy. Only come if you're mentally prepared for that. I went to get an oil change and it turns out that my car needed both front brakes replaced, plus a new tire, and new air cooling belts. I couldn't afford to get everthing done at that exact moment in time, so I explained my situation and that I had to go home for the weekend. Bad idea! I should have just stood my ground and not explained anything because here they came with "you won't make it home" and "this brake is fine but the other isn't so you have to get it done right now" plus "lady, you don't understand" and basically the world was ending. I asked if I should call a tow truck, and they said "no, just get your brakes done today." I couldn't afford it, which I told them over and over, so I shouldn't call a tow truck? Then I asked about a payment plan. They have one! Here's the catch: you are not allowed to read the terms of the plan until after you have signed for it. That certainly makes no sense to my credit score, my bank account, my current loan plans, and my intuition. So then I called a relative to brainstorm what I could do, and he offered to just do it for me if I came home and paid for the parts. Neat! Blessings all around! So I tell them to just do the oil change, and the front desk person, who has been the main one hasseling me through the process, says that the person who I'm going to must be dishonest and doesn't understand cars and is a crook. The person I'm going to was my dad....which I told him...but thanks for insulting my family. Then he offered to give me a $100 off, then $200 off, and I asked him "why didn't you offer that earlier when I was explaining my financial struggles?" Silence. "I'll take the $200 off" and he goes "no no I can't do that, I was joking." Ha...ha..then he begged me to do a yelp review, and I promised I would. He wanted me to do right then, as he watched what I typed...I told him that would be dishonest, and he goes "oh you're right, you're right!" So....2 stars off for the rudeness and salesman act they pulled. Go there and just be warned. read more

Absolutely love this location, not only do they care about your car but care about you too! Very reliable, I've had my tires changed here and a couple oil changes. Definitely will be coming back. read more

I've been taking my vehicles to Nitin for a little over 3 years now, and wanted to update my review for the new year. Nitin and his team have always been able to service my vehicles in a timely and professional manner based on the time that's required for job. I really appreciate his integrity, in that he only recommends service and parts that are needed, and doesn't try to up-sell you on anything you don't need. On occasion, he's been able to squeeze me in at the last minute, before I was headed out on a trip, which I was very appreciative of. I'm very happy with the service that's done at this location, and will continue to bring my families vehicles here. If you're looking for a great team of professionals that are knowledgeable and competent, and take care of their customers, I highly recommend them. Thank you Nitin, I'll be in soon! read more