I have noticed that a lot of salesmen often feel like the have to "earn" their sale. Just like fishing. You gotta involve yourself in the deliberate process of throwing the rod, freezing in rubber boots in water,waiting out and then ...ooops you are rewarded with some perch. So do the computer salesmen of Micro Center - in heir natural habitat, a new interesting breed (half-geeks/half-salesmen) will have no interest to the villain who skipped all the steps of the game (asking about speed, battery life, processor) and said: " Hey can anyone here cell me this laptop? I like it because it's shiny, silver and lightweight." To them it's a crime equivalent maybe to putting salt first without even trying chief's best creation. The salesman has to pick you up at the entrance, "adopt you" , educate you and then set you up with the computer. When they ask you:" Do you have any questions", you should jump: " I do, I do, I do! Enlighten me!" And we didn't do that. Basically after that we went on chasing them around in this claustrophobic muti-eyed (TVs and laptops) teched-out room. It literally took us 35 (!) minutes of continuous begging and semi-illegal stalking ( I was literally breathing down the neck of some of them), to sell us wretched $400 laptop. And it literally happened when one of the salespeople just stumbled into us : " You guys need something?" Until then they were walking "through" us as if we all had cloaks of invisibility. I get it. We didn't ask about the processor. Or memory card. We didn't play their sale's game. But get this, geek kids. Sometimes good things in life happen like this: someone walks in and gives you $400. And you just need to cash customer out and "have a good day" playing your exhausting mind games. 3 minutes of your time. We part our barbaric and geeky ways. Because in the end THE STORE is for people, and not the other way around, people do not come there to dance your boring sales tribal game. Play lottery. Believe in miracles. Break the routine. read more

Oh man..I wish I had the same experience as George S. Finding knowledgeable staff here. My experience tonight sucked. Not a complex request, but I got some very elusive description in how to connect a vga adapter and explain how it works with two led monitors. Booooooo. read more

This store is still my all time favorite store. I come here over Best Buy any day! The staff is always amazing. Helpful. Knowledgeable. And go out of their way. The ONLY reason I am marking the experience 2 stars is because of the management. I price matched 2 items with Amazon. And they were very small items. An Apple Pencil Case and a Logitech Universal Remote Control. Maybe $30.00 less than what the store prices in total was. Now mind you, Micro Center advertises that they price match Amazon at manager discretion. I could understand if I was price matching a $1,000 item for $500 or something outrageous. Also keep in mind, I have spent hundreds and thousands of dollars here as well. Between myself, and my IT company, a ton of money!!! When the manager comes over to the employee that was helping me, I made a compliment and told him I would rather shop at Micro Center, than order off the internet at the actual Amazon website. He proceeds to get very, very rude with me and laughed. He then said, and I quote!!! "Well if you keep doing this, you're going to be shopping at Amazon." And if you're asking who this is, his name is ***BILL***. AGAIN HIS NAME IS BILL!!!!!!!! I told him how much money I always spend there, and he couldn't have cared less. He told me "Well that's great and all, but people like you are the reason we shutdown and can't afford to keep a store open." Are you kidding me?!?! ARE YOU KIDDING ME?!?! I am very unhappy, and if this wasn't my favorite store to shop at, I would never come back. He is very rude, loud, sarcastic, and I can't imagine what he treats his employees like. I am totally shocked on how rude, sarcastic, and narcissistic BILL was!!! How unacceptable!!! I think Micro Center needs to review their management a little more in depth, and get a new manager at this location!!! ***** Let me say again though, this is my 100% favorite technology/computer/electronic store, and I will still return as a consumer. I will just make sure it isn't when that specific manager isn't there. ***** read more

Outstanding store. Nothing in Cleveland compares even remotely for getting computer components. I absolutely love this store. The staff is actually very knowledgeable and well versed in computers, and I've seen that they are patient between working with the completely computer-impaired to the meme-uttering script kiddies. And the prices are really good too. However, there are a few little things that keep it from getting five stars. Primarily, it has to do with difficulty in finding items from the website in the store. Fortunately, the last time I was there they couldn't find the item I wanted, but was willing to price match a similar but slightly more expensive item. They're also willing to resell returns that are, in my opinion, "questionable condition", with minimal markdowns. Even really old software. That's just goofy to me. Overall, though, this is an absolutely outstanding store. read more

I have done business off and on with Micro Center in the last several years. Every time it has been really good. Don't get me wrong if you go there at peak times you may wait to talk to associate. My daughter computer screen broke still under warranty. They took care of everything. The service manager was extremely nice and very helpful with questions and answers. read more

Warning to non-profits. Do not take their phoned agreements as gospel. The rules may change when you appear as they did for us. Also a perfectly valid certificate of exemption will be refused unless it also contains your EIN. They do not warn you in advance. And your valid check may be refused by their draconian system and while they have an alternative method to verify it they may not use it. You may then have to use a personal credit card and pay tax. This can be reversed within 15 days. We were told 30 and missed the window. read more

Always busy! Very helpful workers in the various departments. They have a good order online pick-up in store system and they show store inventory on their website which is nice - and in my experience it has always been correct. They have a dedicated Mac area of the store and the man there has been helpful. I've had computers here to be worked on and those services have been performed well also. All in all a good store - a nice alternative to Best Buy and such. While this is still a chain and probably just as large inside as a Best Buy it does have a smaller store feel to it which sometimes I am in the mood for. read more

I keep coming here for their great selection of tools. They have everything from specialty screwdrivers to soldering equipment and multimeters, as well as a vast selection of computer parts. read more

Is it possible to give a -5 stars???........please make sure you know exactly what you want because the staff is not knowledgeable.....or just don't care. It's clearly obvious that the staff work on commission which means they are more worried about quantity of sales than quality of customer service. Took a power supply out of my Dell desktop and went to Micro center to purchase a replacement the sales person who assisted me glanced at the power supply that I had with me, did not check the serial number or ask me the model of Dell desktop that it came from......he went to a shelf, grabbed a power supply and handed it to me, not before he started helping another customer......but he made sure he put the sticker with his name on my item showing that he made the sell.........well true enough when I got home the power supply did not work, took the item back to the store and spoke with a different rep who advised me that usually to obtain replacement parts for a Dell you would have to contact Dell directly.......I was refunded my money but was unable to locate the original sells rep. Yea they do have some good deals but it's not worth the cost of excellent customer service......I'd rather go to Best Buy read more

The sales staff here works on commission which can be annoying at first. The selection is good, and they will price match other stores in the area. (Verizon reception is bad...best in the book section...if you want to look up prices) The store forces you to exit past the cash registers, which is annoying if you didn't purchase anything and need to get past the people waiting to check out. read more

So most people shop from the comfort of their home using the internet for electronics supplies, especially computer items. Every once in a while, you still need that personal interaction. Many places fail, because they either cater to consumer electronics and don't provide the parts and advice you need. Other places have the parts and help, but are not large enough to stock a variety of items. This place strikes a balance. I know many people who will drive an hour to get here. You can buy whole systems, software, video games, monitors and cameras. You can buy parts to build your own system. You can also get advice to get problems solved. The only negative is that some times they are so busy it is difficult to get the help you need. That being said, there is no place in the area that compares. Worth a trip if you have computer and technology related needs. read more

Excellent customer service which is always avilable to help. Excellent knowledgeable staff and halfway decent prices. (They also price match) I visit microcenter for all my electronic needs. read more

I only wish they would bring one to Streetsboro. We have many vacant buildings that would make a great location for future stores. I always make the trip to Micro center, for their low prices and plenty of stocked items. read more

A large chain store that has employees that can answer your questions and understand their own products? YES IT STILL EXISTS IN 2013! I've been going here for years now. The staff have always been beyond helpful and always friendly. I've even thrown them some real curveball weird questions and they've given me accurate answers. You would think this would come at a cost premium, BUT NO, it doesn't. I've found their prices to often be cheaper than prices I've found online...if you can believe that. read more

Geek paradise. Puts Best Buy to absolute shame. The greatest store in the history of mankind.

Honestly, this place is soooo much better than Best Buy in terms of customer service, price, and helpfulness. Everyone I talk to is knowledgable, and helpful. Often times they will talk me out of a "more expensive" item because they know something cheaper can fill my needs. Doesn't look as cool as Best Buy but it is far far better read more

Salesman were very helpful and knew what they were talking about. They helped me pick out a great computer and I'm very happy with the purchase I made. read more

Micro Center has it all. Great products to and great service. Coming from a computer repair tech I never had issues finding exactly what I needed. If I had a question or any kind of assistance, the salesmen were extremely pleasant and in most cases helpful. Recommend to anyone. Can't wait for my next project!!! read more

Quickly found exactly what I needed, and was assisted by 2 terrific sales reps, I believe named Jeff and John. Friendly, competent, and low-pressure. Will be back for all my tech needs. read more

You supposedly can pick up in 18 minutes but it takes them 2 1/2 days just to ship an overnight order. I ordered the part on Tuesday the 28th of November with overnight shipping and won't receive it until the December 4th!?!?! How does this make any sense? Two calls later...with a promise to ship the next day that was broken and another call to hear the customer service person spew the company line of "it takes time to ship and overnight is from when we ship it, not when you order" Total BS...Company sucks...wish I could give them 0 stars. read more

i like micro centre. And it is a good one. Wait for great deals there

In my opinion if you're looking for a computer, computer supplies, or various other electronics, this is the place to go. I've been in the store to purchase things dozens of times. I'm not what you would call a computer geek and sometimes I go in with questions. Every single employee I've ever talked to was polite and extremely knowledgeable about the products and that is something thats harder and harder to find in retail stores these days. The selection of products is outstanding. While you can get things cheaper in a lot of cases on line, their return policy is so simple and fair that it's often worth thinking twice about doing so. read more

My "go to" for shopping everything computer related. The store is jam-packed full of product. Everything you would want under one roof, and then some. You can purchase complete computers or build-your-own. Everything needed is there, with a large selection to choose from. A large selection of software, audio equipment, and home theater as well. The electronics hobbyist section is fantastic! Everything from raspberry pi and micro-controllers, to transistors and soldering tools. The staff is knowledgeable and courteous. I've been to this store many, many times over the years, and have never been led astray by anyone. Return policy seems standard fair, and was never a hassle, though I've not had to return many items. All in all... good customer service, knowledgeable staff, very large selection of many items, and a clean store. Would not consider going anywhere else for my computer/electronics needs. read more

I love this place I purchased my laptop from there I got the two year warranty and three year virus protection and the helped me get all the programs I needed to record and edit music they also send emails about things on sale and all that they are very helpful and they have great customer service read more

The gamer g33k in me goes nuts here. Build build build my own rig Amazon is nice but having it in sight and in hand the same day is priceless. read more

This is by far one of the worst businesses I have ever worked with. I feel bad for the good employees that work there. The managers from the store deleted all of my tax exemption forms and records from their system after telling me it was all intact, then they told me that misrepresented my business, then they told me that I never even turned in any forms. The day I actually signed all the tax paperwork for their store, the front-end manager "Tracy" actually instructed one of her cashiers to edit the form I had just signed! When I called the corporate office, they seemed understanding, but they never called back to resolve the issue. When I called them to find out what happened, they told me that I never brought my vendors license there and the whole series of events was one big lie. At this point, I don't know whether to call the attorney general, lawyers, or the local news channels. Thank you "Richard" and "Tracy" from the Mayfield Heights for causing such a gigantic train-wreck of customer service. Thank you "Connie" at corporate for stomping on the dignity of your customers. read more

This place does not even deserve (1) star. I bought a laptop from them and it stopped working after two weeks so they had to take it apart in the back only to discover water damage which was a lie, they even refused to fix my computer. Warning Stay Away from Micro Center read more

The closest thing we have to Fry's in Cleveland. Don't know what Fry's is? Talk to your friends on the West Coast. MicroCenter is a smaller (they have just over 20 stores) electronics chain that is significantly more focused on wide selection, technical know-how of staff, and excellent customer service than any of the other nationwide chains (i.e., Best Buy, Circuit City, etc.). You won't find brain-dead post-teenager staff here trying to sell you a three-year service plan. No, here the staff person helping you will be some eighteen year old who builds computers at home with his eyes closed and just finished hacking AT&T's communication network for fun last night. In other words--knowledgeable staff. Whether you're buying a flat screen TV, a Mac, a new PC, a digicam, etc., give these guys a shot along with the big-guy nationals. You'll frequently find that the prices are better here, and the service can't be beat. Oh, and if you're trying to find just the right little screwdriver to adjust a piece of electronic equipment, or a specific type of cable-tie, or little rubber feet to replace the ones that fell off your computer? Don't bother with Best Buy, they're here. read more

Some of the worst customer service I have ever received from anywhere. We were lied and accused of being dishonest to them. Was told we couldn't bring our computer back here anymore or they would charge us because we voided the warranty since we opened the computer, excuse me, i contacted manufacturer you can't void the warranty by opening the computer, how else do you clean it out if you got dust? Some guy named Shane told our tech that when we brought our computer in there the first time that there was a dedicated graphics card installed that was no longer there, thats kind of hard to be true when I don't even know what that is, and I have a witness who was with who will testify that there was no graphics card in the computer. This place is horrible, when we went to buy the computer we now have, their sales people ignored us, so we left and took our business elsewhere. Was going to buy a new $800 laptop from here, no longer going to that. They lost quite a few customers with how we were treated. read more

Lost a customer for life today. I got an e-mail offer for a $50 tablet the other day. After going to the store and being on the fence about purchasing it I decided to go for it. I also had accessories and other holiday presents I was going to buy it. When I got up front they told me I had to print the coupon. Being 30 minutes away from home they said I could print it in the store. When I got where they directed me the 3 printer specialists couldn't figure out their own products. After 15 minutes of them scratching their heads I asked if there was a manager that could just price adjust the $10 difference of the coupon. I waited another ten minutes for the manager to arrive and tell me there was nothing they can do. In 2015 it is absolutely absurd that "micro center" of all places. won't accept a coupon off of a tech device. So all in all micro center not only lost a $200+ sale, more potential holiday sales and a customer for life but I will also down talk the company any chance I can get. Terrible customer service- bottom line. read more

This is a great spot to get stuff for your computer that you don't have time to wait to ship online. The staff really know their stuff (particularly those at in the custom components area) but I think they get paid on commission so they will track you down. The selection is pretty good, but the shelves sometimes get messed up when people don't put stuff back in the right spot. It is a little aggravating when you are looking for smaller items like USB thumb drives and the entire section is just a mess- instead of finding what you want you have to go through about a hundred different packages. They have a return table where you can really get some good deals, particularly on peripherals. The software selection is pretty good, but I think that you would fare better downloading online than buying at Microcenter. Any cable or adapter can be found here as well. Overall, it's the best place we have in Cleveland for computer parts and I am glad that we have them here. read more

Long story short I've been to the store 4 times to this week to fix my computer and it's still broke $450 later

Ok, now for an update...the Service Manager STILL never called me, so, I drove to the store personally to talk to the store Manager. He wasn't there, but the Manager on Duty heard my dilemma, listened to my complaints and called the infamous Service Manager over to talk to me. Before I even opened my mouth, he apologized to me profusely and offered me a brand new, equivalently priced, computer to take home that evening. I am now a happier camper, but must say that good customer service and communication goes a long way... read more

First time, I bought 10 items from this store and request a single invoice. However, they sent 3 different invoice and refuse to give me a single invoice. I returned the items and paid the return shipping. Dont buy anything from this store... This is why people use amazon... Dont promote them. read more

Service was great! Everyone shakes your hand and is welcoming. ESPECIALLY Stuart in the Apple department!

This seems to be the place to go when I need to find anything from cables, adapters, wifi cards to a refurbished basic computer for the grandparents. It kind of fells like a computer supermarket, and I was a little intimidated at first, but the staff is knowledgable. Most of the time, I've had prompt service, but a couple of times, I've had to wait a long time for help. The bottleneck every time is at the checkout counter. Seems that if they are busy, it takes forever no matter how many staff are working. When they aren't busy, they don't have many people working the checkout, so it's still a bottleneck. With that off my chest, I will way that they almost always have what I need to update or repair a computer. They don't carry a full line of Apple products, but do have a selection. If you're looking for computer parts or accessories, this is the place. I drive here from Akron because I know they will have it. read more

I own a very expensive MSI laptop computer that I purchased 2 years ago. It has started developing issues over the past few months and yesterday, it stopped booting up. It would get stuck on the splash screen and refuse to move. I read multiple articles on the the Internet and tried half a dozen ideas, but none helped. Since I own a small business and this is my only computer, it HAS to be working at all times. So I made the hour long drive to Micro Center with the idea of spending $2k on another big, fast laptop. I worked with a salesman (Justin Lewis) that was very helpful. After I selected the new computer, Justin introduced me to a manager, Shane Cantrell (I later found out Shane is the Service Manager in their Mayfield Hts store). When I explained why I was there, Shane asked to see my old laptop since I had it with me. In less than 10 minutes he had solved the issue and the computer booted. He was aware that MSI machines with multiple drives suffered from a specific issue and he fixed it. I had to purchase an additional hard drive, but I am typing on that computer now. In the end, their excellent service meant that I did not need to buy a new computer, so they lost a short term sale, but earned a long term customer. I will go out of my way to purchase all my computer needs from Justin and Shane at Micro Center! read more

This store is awesome to shop around in IF YOU ARE BUILDING A COMPUTER. The reps near the back of the store are way more knowledgeable and know exactly what someone is looking for. The reps in the laptop and TV section act like they know what they are talking about but run about the same as a rep at Best Buy. I found on constant occasions that Micro Center has the cheapest prices out of their competitors but also some items that are not updated price wise; whether it be online or just miss-marking. Waiting to return something takes way to long. But, overall a very good store for the PC Enthusiast. read more

For a big box computer store, these guys are great! The staff on the floor knows the merchandise and give friendly, helpful information. They tell you the truth about the product. Good or bad. I would highly recommend Micro Center in Mayfield OH. read more

All I have to say is that I hope you NEVER have to complete any type of return or exchange here. They are GREAT when they are taking your money however, they are HORRIBLE when you need any help after that. read more