Dirty. I went for the deluxe. The scrub lasted less than 5 mins on both legs, they only went to below my knees, hot rock was a joke, wax was only left on a few minutes and the oil massage was less than 10 mins for both legs, plus she mostly worked on one side then left non rubbed in oil on my other leg. No warm towels, no wipe off of oil. I got clear polish with one coat, no base, no top coats. They weren't even busy, one other person besides me. AND they didn't put anything such as such as disinfectant in the foot bath, nothing! Don't waste your money. Yes they are cheaper than other places but in this case, you don't get what you paid for. If there were a zero rating that's what they'd get. read more

I hadn't been here in years!! But my regular nail shop was busy and I was desperate so I came here. From What I understand this is the spot for pedicures. I had been there a few weeks before when my daughter and niece got pedicures. I saw how Michelle was doing someone else's nails and paying so much attention to the shape and details. I walked in and she sat me down right away. Be warned, no soak off (had a previous set that was falling apart), so that was a little intense. But once she got to work on the new set I was very pleased with the results! She pays attention to detail trying to get the shape just right. Nothing fancy just a great little nail shop that got the job done. read more

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I waited cuz she is alone with a costume place was empty with me my mom her and a lady I felt sad for her that she was the only one but I just didn't like the the wall color but I'm getting my nails done so we will see read more

I've been coming here since March 2018 and the ladies there are so sweet and do a very good job on my nails. My mother in law came to town and needed a new set and Michelle did not disappoint! Her nails look fabulous for her Birthday dinner this evening as well her her toes:) this is my favorite place to get my nails done in Watsonville read more

Do not recommend. I got my nails done and the tech made my cuticles bleed. She put some stuff on it to get it to stop bleeding and put the jar back in it's place with my blood covering the tip. The techs were all incredibly rude and inattentive. The cleanliness in the salon was deplorable. I couldn't get all the pictures I wanted to get without being obvious but there is fingernails and nail dust covering every surface of the tables. The decor, the arms rests, the lamps, inside UV/LED lights. Not to mention that they didn't finish my sisters manicure before moving on to the next one. Will not be coming back here. read more

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I'll I needed was ONE nail to be replaced since it had fallen off Michelle immediately said no bc they had no time ? I was there before they opened the only person with an appointment was the lady ahead of me and the other two ladies behind me didn't have an appointment but yet she didn't want to fix my nail . Never again going there ! Very rude read more

WORST EXPERIENCE EVER! (*the picture was before heading to the nail salon) I was very unhappy with the service. We arrived around 6 and already felt like they did not want to attend to my sisters and I. Prior to arriving we had a coupon we found on Yelp. It was for $21.99 it was a deal for Pedi and Medi. Upon being seated we show the coupon and they wouldn't even look at it. They laugh multiple times and said the coupon was from 4 years ago. I said that was false advertisement and they proceeded to laugh and speak in their native language. I may not know their language but was well aware they were talking about us. This continued through the whole time we were there. The feet tubs were not clean and the did not let my sister's nail polish dry off. They were rude when we spoke to them. We got home and then nails were chipped. NEVER WILL I GO THERE AGAIN!!!@ read more

With pleasant memories of my last visit to Michelle Nails & Spa still fresh in my brain, I was eager to schedule a return visit while I was in town for Thanksgiving. I even talked my sister into going with me. Unfortunately our experience this morning was night and day by comparison. The shop was cold and uncomfortable. The selection of non gel polish was very limited. When I was trying to find a matching red polish for my toes the ladies in the shop kept bring me purple and pink selections. They just didn't understand that I wanted red. My sister bought a flower, and what they did is indescribable. So I am including a picture. The lady who did my gel nails, cut my cuticles until they bled. I am truly disappointed with today's experience. read more

Michelle Nails & Spa - Here is a picture of the flowers my sister got on her toes. Hmmmmm... - Nail Salons Near Me - Watsonville, California

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They did an okay job but the place is super dirty and they make you wait SO long. They have like 2 workers a day and they are very rude. I would come here again as a last resort but definitely would recommend trying anything else first! read more

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My mom and I have been going to Michelle regularly. Love the service! It always depend who does our mani-pedis. Of course some give better feet/hand massages, some does better "cleaning" of nails but we always come out feeling pampered. And of all nail salons I've been to, this is the nicest place. Doesn't smell like acrylic and its very clean. read more

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I came here because I saw many good reviews for Helen she did a descent job but being as I am certified to do nails I could say that it looks like ill need a fill very soon but they are pretty ... Helen also became upset Because I think I took too long to choose a color... but if I don't like the way a color looks on me I'm going to choose a different color.. BUT THE WORST PART ABOUT THIS PLACE IS THAT ITS THE DIRTIEST NAIL SALON IVE EVER SEEN! GROSS!!! I was going to get a pedicure but from a picture I posted you can clearly see a rim of filth not to mention the tub next to me had hair stuck on it. I don't recommend! read more

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Okay service. Works very fast. Not the best application but I got what I wanted and it looks pretty. This place is right in front of my house so i'll probably come again. Love the color read more

Michelle Nails & Spa - color: Pink Beauty - Nail Salons Near Me - Watsonville, California

This place is cheap, but I didn't see any real sanitation practices being followed. I left because I thought it was sketchy and no one could tell me what it would cost to upgrade my mani-pedi to gels. This place is yikes!! read more

Michelle Nails & Spa - Nail Salons Near Me - Watsonville, California

I hate to give a place only 1 star but it was horrible. I just needed a quick mani/pedi and it was literally around the corner from where I was. The customer service was ok, but the place was disgusting. The water was slimy, the massage was less than 3 minutes. I went in specifically for callous removal and left with them. There were 2 ladies sitting, one on the iPad and one on the phone. And there was dust and grime everywhere... Literally could run my finger over any service and it was covered in nail dust or just regular dust?! So gross. I wanted to tell them to get up and clean! Have some pride in the place you work at! It was seriously the grossest place, and it won't last if they don't get an overhaul. Don't waste your money. I paid $30 for 2 coats polish on my feet and 1 one my hands. The massage on my hands I refused because I felt the dust.. Gag. read more

I know Michelle Nail & Spa hasn't been receiving such great reviews as of late, but I personally love this place. Granted the place isn't luxurious and it has a couple things it can improve on, but their prices make up for it. I believe the quality has a lot to do with who you sit down with. I've sat down with a few different ladies and Helen is by far my favorite, she always takes her time and caters exactly to what I ask for. I included pictures. I hope this helps (: read more

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I absolutely love this place. I could only speak for the pedicures. For $18 you get hot stone massage, sugar scrub, hot wax on your feet and the basics and they take their time. They don't rush to get as many people as they can in a day. It really feels great and its way better then any of the other places around town. You really get your money's worth and more. read more

Helen does an awesome job of shaping and is very detail-oriented. TIP: Make an appt! I waited 45min even after showing up at 10am bc I didn't have an appt but they gave me what I wanted. I will be returning! read more

Michelle Nails & Spa - Nail Salons Near Me - Watsonville, California

Run! Fast and far! New to the area and stopped in for a pedicure. The place was a little busy, so I had hoped I had stumbled on to a good salon with regular clients. After about a 10 minute wait, I was directed to chair 1. Walked to the chair and saw a puddle of soapy water in the tub, leftovers from the prior client. I told the girl I would wait until the chair was cleaned before I sat down. The pedicurist came over, ran some water in the tub, put the plug in and told me it was ready. Ahhh, NOOO! That is not clean and I am not trusting you with my toes. Put my pretty red polish back in the polish station and left. I feel like I dodged a bullet and an infection. Please protect your health and avoid this place at all costs. read more

I had the worst experience at this nail place. I got gel done and by the next day one had already peeled off. I went back to get it fixed and they did, but 3 days after that the same thing happened to 3 other nails. I didn't go back and I probably won't go back... Ever. read more

Michelle Nails & Spa - So ugly! - Nail Salons Near Me - Watsonville, California

They are so rude ask for tip wtf no one should ever ask for free money who do they think the fuck they are they are rude bad customer service never going back to this place this place discus me when they talk their nasty rude language it make me feel they are talking about us especially Helen can Stan that lady when Michelle is not there she acts all rude and she thinks she owns that place place is so dirty this place sux I'll take my money somewhere els not to them that's for sure!! read more

This place is absolutely filthy. Chairs, floors, and walls are stained and dirty. Can only assume their tools are the same. They jump from doing a clients nails to touching everything around them and going back to a different client without washing their hands... Service is absolutely terrible. I went in and asked to get my nails done, and Michelle made me wait near an hour long to tell me she can't do my nails?! Not to mention, at the time of walk in she did not acknowledge or greet me. She simply looked up and continued to work on the client. I had to ask her if she had the time which she said yes. Honestly just a terrible experience to walk out with no nails because of her miscommunication. Stay away from this place. read more

I was looking for a place that could do a nice design on my nails for the holidays and was having a hard time finding one. Finally found this place and I was a little hesitant bc it didn't have many reviews. I went and was so happy with the results. They did a great job for $45. I'm definitely going back! read more

Michelle Nails & Spa - Nail Salons Near Me - Watsonville, California

HORRIBLE! If I could leave zero stars, I would. Customer service is one of the worst I have ever experienced, the nail techs are extremely rude and snappy and should consider taking business etiquete course to learn how to treat customers. Wait is ridiculously long, I spent over 4 hours in one sitting on a weekday. Avoid coming in here at all costs! read more

Pedicures aren't great, I used to get a full set by Michelle all the time...she does an amazing job! Prices are on the low side, so don't expect quality work. Now i just go for waxing, that's Michelle's specialty. Love her! read more

So dirty! The longer I waited for a worker to free up, the more disgusted I became. The floors, walls, chairs!! Everything. Can't imagine that they do a better job at sanitizing their tools and equipment. read more

I've been going there for years until today!!! I've noticed they don't sterilize the pedicure bowls,I was there 2 hours and all I got was my pedicure and Helen took two people that had come in after me!!!! I've spent my last dollars there!! I will go find somewhere that appreciates your business. read more

Love the way Michelle does my nails! I've been always doing them with her since she was at JC nails and now that she has her own shop I go to her. She's very patient and understands exactly what I want my nails to look like. You do have to actually schedule an appt with her though since she's always so busy (that obviously says something) read more

Michelle Nails & Spa - Matt black almond nail shape. Love them!!! - Nail Salons Near Me - Watsonville, California

I know this place hasn't ha good reviews for a while but this place is the best! They saved my nails. I will definitely come back! read more

Michelle Nails & Spa - Nail Salons Near Me - Watsonville, California

If I could give no stars I would. I was a loyal customer of Michelle's from when she was with JC Nails. I followed her to her own salon and it was ALL DOWN HILL from there. Firstly, don't bother making an appointment. Michelle and her un pleasant staff will see you whenever they want. I constantly made appointments only to have to wait 15-20 minutes. Getting an appointment with Michelle herself is next to impossible. She is always too busy and will try to pawn you off on anyone else available. Secondly, THEY ARE ALL RUDE. I was ok with their horrible customer service because the work was good, but recently my gel nails lift and peel and the manicure is sloppy. The pedicure chairs are dirty and I have NEVER seen them clean a machine after using it. Lastly, waxing is the most unpleasant experience I have ever had with waxing. She ruined my eyebrows and accidentally poured wax on my eyelashes and hair. She was sloppy and rushed me out. I will NEVER go there again. I am extremely disappointed to have to find another salon for manicures, but Michelle's Nail & Spa is the worst! Beware! read more

Love the place. Ever since they got rid of appointments, you have a chance of getting your nails done. Kudos.

Just walked out of this place! I had been here before and it was ok, but today was just absolutely the worst thing ever. I told her I wanted a manicure and a fill I just came back from a trip and I needed my nails done since it had been a while. She started removing the color and then grabbed an acrylic nail and stuck it between my nail and the powdered nail (sorry I don't know the terminology for this things) and just pulled it. She torn my nail halfway, and she just said "oh I broke it" and continued. I hadn't seen it was bleeding until she started sanding it again, so I said it "is bleeding?" She then said: "I'll cut it." She was going to cut my bleeding nail with a dirty nail clipper, I said no and I walked out! I just haven't had a good experience getting my nails done, but this was just absolutely outrageous nobody had ever torn my nail like this before. Is not even like they were busy that she was on a rush to finish. If I could take away stars instead of giving them one, I will take away 5! read more

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We were just in here and my mom's pedicure lasted all of 5 minutes , they didn't seem to understand what we were saying , the result was not good , the chair didn't work and everything seemed extremely dirty read more

I've been coming to Michelle since she opened her salon. She used to do my nails at another local salon she worked at and I loved how she did nails,so I followed her when she decided to go and open her own business. Every time I come in I usually call to make an appointment but her and the girls are always super nice and attentive to me and any guest I bring with me to get our nails done. I love coming here because I can zone out and relax while getting my fill and pedicure done. Thank you Michelle for always being so great! read more

Michelle Nails & Spa - Love this color,such a great job! - Nail Salons Near Me - Watsonville, California

Not clean. Not friendly. I look forward to relaxing while getting a mani and that's something I wasn't able to do here. My gel nail polish removal was very rough and was filed down so much I was worried she might file down to my nail beds. The lady also used finger covers to soak acetone on my nails and there was old cotton pieces from the previous client in them! I will not be returning. Don't let the low prices fool you read more

I first tried Michelle's a couple of months ago after feeling frustrated with the lack of quality yet affordable nail salons in Santa Cruz county. Here are my red flags for this business: 1. The place is filthy, from the millions of things stacked all over the floor behind the work stations, to the very brief scrub down of the tubs in between pedicures. 2. Their customer service needs an overhaul. I don't think I've ever been to a business where the majority of the employees seemed genuinely unhappy/bothered to see a customer, including the owner!!!! I think Michelle should lead by example, and clearly customer service is not her priority. 3. Quality of work is hit or miss. The first time I was there Michelle cracked my nail in half taking off an old set of nails. The cut was pretty deep and it wouldn't stop bleeding. I still have pain in my nail where it's growing out. The second time I also saw Michelle and this time my nails looked amazing. So amazing, I didn't go for a fill for a little over 3 weeks. Third time I saw the other nail tech and not even one week later I'm already hating how my nails look. I went back for a pedicure a couple of days ago and ended up with butchered cuticles. Soooo, moral of the story is you get what you pay for and no matter how good your nails look, the amazing prices, or how close to home this place is, in the end it's not worth it to risk getting an infection or worse. read more

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Once I walked in there they were being rude and spoke to me with a rude tone! So, i just called Jc nails to take care of me. If Michelle's doesn't work for you try Jc nails in freedom love there work! read more

Wow!!!! Is my only words other than speechless i walked into this filthy salon with the hopes to get a pedi and get out , but on top of the unsanitary salon tubs i was yelled at by one of the manicurist because i sat dwn in her chair where i was told to sit by the person who gave me my pedicure i simply told her sorry this is where i was told to sit she continued with a look that could kill i told her i would be leaving and no longer want my nails done she waved her hand around as if saying "whatever" i proceeded to pay and would never recommend this place to anyone expecting a clean or friendly environment!!! read more

I loved how they did my pedicure I choose a simple color but I loved it I will be going back soon read more

Michelle Nails & Spa - Nail Salons Near Me - Watsonville, California

Customer service is not too great needs lots of improvement. Hellen does does a great job. Nails are on point. Best days to go will be during the week. read more

I would go to the salon just to see Helen then Michelle started meddling in our conversations and talking shit in her native language where I wanted to snatch her over the counter while she was picking her nose I stopped going there thinking they would clean the place up but it just got dirtier and dirtier I do not recommend the salon you can go in on any given day . One time I was in there for over four hours and my nails look like shit.And it still dirty the talking in their native language is only obvious that they're talking about their clients and like I said Michelle has a bad unprofessional attitude. I recommend Fancy Nailsin Scotts Valley the cleanest salon I've ever seen you're well taken care of in a timely manner you will have no complaints read more