WORST AND MOST PAINFUL PEDICURE I'VE EVER HAD!!
I decided to go to here today specifically because they have the kid pedicure chairs and I wanted to treat my 6 year old daughter.
I called beforehand and made an appointment. We showed up at the time we were given and let them know we had an appointment and their response was "you have an appointment??" Like they had no idea we were coming.
They told us to go sit in the chairs in the back so we did. After 20 min of waiting in the pedicure seat with my feet up in flip flops my feet were freezing so I politely asked one of the women walking by if I could get some warm water going to soak my feet while I wait. She said yes and then went back to what she was doing and ignoring me. Another 30 min went on, and in that time period I asked multiple people who passed by me if they could just quickly add some water while I wait and was continually ignored.
It takes 20 seconds to put the plastic in the tub and turn the water on and it was the least they could have done considering I had been waiting an hour but no one came. Finally someone came to my daughter's chair to start on her. She started to fill up the tub with no plastic over the basin, I looked around and could clearly see every other pedicure chair with water in the basin had the plastic around it which is an important safety precaution to prevent against nasty things like foot fungus. The basin for the kids chair was even visually dirty. I asked her if she was planning on using the plastic and she just chuckled and then continued on filling it up and I had to say something three more times before she finally stopped the water and put the plastic underneath it but the water was still the dirty tub water, I was horrified.
I sat there for another 30 min, with no warm water after continually asking for it. By the time someone finally came and started filling my basin my daughter was already done, which now my 6 year old has to wait for me to be finished and we haven't even started yet.
Once the tub was soaked I got all of 30 seconds to soak before she started working, which sucks because I very much enjoy the hot water soak for my achey feet and I could have been enjoying that for the hour that I was waiting but instead got no time to enjoy it. All of this so far wasn't even the worst of it unfortunately.
She comments that my nails are already clipped and I said yes I keep them short and so she says she will just make them even. She then proceeds to take out cuticle cutters and starts cutting my toenails (NOT what cuticle cutters are for) and then digs them into the sides of my toenails cutting the sides of my nail which are attached to my skin and way below the free edge (this is how you get ingrown nails which are incredibly painful if you've never had one). I told her that it hurt and asked her not to do that and she mumbled something about having to get the color off...that's what acetone is for-you don't clip off sides of the nail that are attached to skin to get off nail polish (just regular nail polish mind you) that's ridiculous. She kept using the cuticle cutters in ways that were not meant to be used and I ended up with cuts on every toe and a few that had multiple cuts, my big toe being the worst with a big chunk of skin taken out on the top. I tried to point the cut out to her multiple times and she ignored me like I wasn't saying anything but then would ask me about my daughter and respond so I know she was able to hear and understand me just fine. She went at my toes which were already quite short as she mentioned herself before we started, with the cuticle cutters so painfully short that they are below the free edge where the nail naturally detaches from the skin. Even after finishing that part of the pedicure and moving on the the other parts such as nail polish she continued to randomly pick at my toe nails with cutter, especially my pinky toenails which are now non existent. I couldn't wait to get out of there.
The end result is horrible. There is an obvious space between the nail and the skin on my left big toe that shouldn't be there and which leaves my toe open to bad infections, especially since they didn't seem to be very sanitary, along with multiple other cuts. I have cuts on every toe, and every nail is painfully short but not very even, all that she needed to use was a file no cutting necessary. My pinky nails especially look horrible and shapeless. But worst of all my feet HURT even hours after. I will NEVER come back here. Everything else was bad enough but I don't understand how you can cut someone to the point that they bleed, ignore them when they point it out, and the continue to cut at them and hurt them over and over. Genuinely the worst pedicure experience and I very much don't recommend it. read more