I have been going to nails plus since 2007. I love this salon. They do great work friendly people

I really wanted to like this place - the staff were friendly enough - but the actual manicure was a huge disappointment. I came in for a simple gel manicure, and the results look terrible. The gel polish is flooded all over my cuticles, it's already cracked in several spots, missing in others, and the paint itself is uneven and lumpy. It genuinely looks worse than when I walked in. For the price and the time spent, I expected at least a clean, smooth finish. Unfortunately, I won't be returning. read more

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Was in town visiting my Slug-decided while she was in class I'd get my nails done. Nice clean salon with lovely staff. The ladies took their time ( one on toes one on hands) had a dip on fingers and gel on toes. Feel like I definitely got my moneys worth! I would 10/10 recommend. read more

I went in for a wax and they somehow got wax in my hair. Instead of acknowledging it or apologizing, they tried to pretend it didn't happen and just kept going like nothing was wrong. I had to point it out myself and tell them to remove it before they even bothered to try. The whole situation was unprofessional and honestly pretty embarrassing. If you want a place that pays attention and takes responsibility for their mistakes, this is not it. read more

This is my new neighborhood nail place and I am very satisfied. My tech did a nice, thorough basic pedicure. Service was fast and precise, and the massage was very relaxing. And the price was super reasonable -- $40 including tip! I'll be back for sure. read more

Nails Plus Inc. is super clean, relaxing and spacious. The staff is always super friendly and professional. My nails always turn out amazing and the waxing services are also excellent. Best nail salon in Santa Cruz! read more

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Kathy did my pedicure and I'll definitely be back to see her. She and the other ladies were so nice...I think it's the first time I've ever been to a larger nail salon (vs just an individual) where I wasn't clearly being spoken poorly about. Everyone doing pedicures there seemed genuinely sweet, especially Kathy. They had the door open bc the weather was nice, used sterilized tools, foot bath liners, and single use tools - including paper towels which I don't mind bc I like the cleanliness of it. read more

Got my brows waxed here, no wait and the lady was very thorough and gentle. Fair price, would recommend

I don't normally just give out 5 stars and looks like there's some complaining offering fewer stars. How can anyone not appreciate the hard work these assistants do? Seems like hard dedicated work. The beautiful Miss Katy attended to my tired worn feet for an hour entertaining me at the perfect moments with wonderful conversations. She told me she commutes from San Jose! That's a long drive to work on others' hands and feet and get, at times, little praise. Well I'm here to let you know I am so content and relaxed and couldn't be happier with the diligent service I received from Katy. I feel like a good friend just worked on my feet! I'm looking forward to coming back again and I encourage anyone else, if you're tired, sore or just in need to get your nails did PLEASE come in and meet Katy - she's lovely. She put a smile on my face and comfort to my feet. You're the best read more

Nails Plus - The beautiful Miss Kathy - Nail Salons Near Me - Santa Cruz, California

I had a great experience here. I got a gel pedicure and it was reasonably priced and the woman who did my pedicure paid attention to detail and seemed really sweet. I'm on vacation but if I ever visit again I'd definitely come back! read more

Nails Plus - Nail Salons Near Me - Santa Cruz, California

I made an appointment with my friend, she was getting an acrylic fill and i just wanted a french tip manicure. The salon was pretty busy, but we were sat right away. I was seated with a woman who had no idea what she was doing. She removed my previous gel with an extremely harsh drill tip, damaging and thinning my nails. She also drilled until it hit my nail and i had to pull away my hand multiple times; she just seemed unaware that she was hurting me. She was also very confused by my nail design, even though it was very simple, and it was clear to me that she had no experience doing any kind of design work on nails. There were at least 3 other technicians who were on their phones that could have done my nails, but my technician didn't want to ask for help or assistance. When she started doing my french tip, it was very sloppy and messy, and even though she attempted to clean it up, i knew that i wasn't going to recieve the quality i wanted, despite it being a basic design. At this point i had been in the salon for over an hour, and my friend had completely finished with her acrylic fill/color as i was just beginning to get mine painted. I eventually had to ask my technician to remove the gel completely, and left the salon with extremely thin, damaged nails. Even though i was offered a different technician after i started crying, i did not feel comfortable placing my trust in another technician in that salon. I do want to preface that i do not think the work done on my nails is reflective of all of the nail techs in this shop, as my friend's nails came out looking amazing and in half the time it took my nail tech to even remove my previous gel. When we went back to ask for the name of my nail tech, they refused to give it and offered me a discount for a new set. Though this was very kind, i do believe that they knew my technician was extremely inexperienced, and probably unlicensed, but wanted to get me seated during the small rush. I would have rather waited 30 minutes then waste 2 hours of my life to end up with unpainted nails and a ruined day. read more

Nails Plus - Taken after leaving salon, super rough and damaged with spots where the drill went too deep - Nail Salons Near Me - Santa Cruz, California

Always 5 Star! I've been receiving impeccable quality service since this salon opened more than 15 years ago. Reasonable prices with nails done to perfection Consistent quality results done with integrity and utmost care. They are present and focused, and very experienced. Ken and Cindy are the absolute best but if you cant get with them there are definitely others to give good service. Im so grateful to Nails Plus for their family-owned business and dedicated service. We are lucky to have them in our community and i am happy to be a loyal customer. read more

Nails Plus - gel manicure dedicated to health care workers and the enormous sacrifices they are making to serve our society during the Pandemic. ‍ - Nail Salons Near Me - Santa Cruz, California

The reason for my 3 stars is the dirtiness of the salon and the wimpy massage I got at the end. Otherwise, she did a fantastic job on my nails. Just disappointed that I paid for a manicure and she didn't want to give me a massage. read more

Went to Nails Plus for the first time today. A friend had suggested it to me some time ago but I was hesitant because of some of the reviews. I wish I hadn't waited. This place is great. Clean, well organized, very reasonable, easy to get an appointment... really what is not to like. I had a terrific pedicure, with a heavenly scrub and massage. I could not be happier. I will be back soon. read more

Came in for a manicure and pedicure. For the manicure, I wanted to refill my acrylic nails and the kind lady who took care of me paid lots of attention to detail. Happy with my nails! read more

Nails Plus - Re-fill of acrylic nails - Nail Salons Near Me - Santa Cruz, California

Clean and spacious nail salon and they do very nice pedicures and decent priced! My favorite part was my Nail Tech Katy! She was extremely hospitable and very funny and so sweet. She made me feel like I was family. That is how you create a regular!! read more

Just got a very good pedicure there, the lady who was doing it was very gentle but thorough. Will come again.

Tina did an AMAZING job on my sheer acrylic set nails. She was friendly, professional & took the time & care to find my perfect shape! read more

Nails Plus - Nail Salons Near Me - Santa Cruz, California

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As an 80+ year old man, caring for toenails has become impossible. These people have become my foot caregivers and I love them for the careful work they do. I have no experience to compare, but I have had excellent service here. read more

You pay for what you get! I was looking for a cheap pedicure in the Santa Cruz area and saw this salon doing $28 pedicures ! Score ! The place was a basic nails salon. It is clean! They wipe everything down! Most use gloves and if the lady isn't wearing any just ask to put some on. Very sweet simple ladies . They don't talk much which I prefer when at a salon. Always make sure you double check your nails ! I needed them to put on a 3rd coat to make it look more even. So always watch what they are doing they don't ask you many questions . read more

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We were in town for a spell, and decided to try this place on the recommendation of others. I would NOT recommend going here. We went in for a gel pedicure. The technician working with me was rough, did not remove all of the previous gel polish before proceeding to apply the new. I had to stop her and request that she takeoff the remaining gel polish that was on there previously, she did take it off, but in applying the new gel, she painted on my cuticles, which she did not trim in prepping and then tried trimming the cuticles after the polish set, cutting my skin in the process. As another note, my wife's pedicure took over 2 hours in the chair!!! We're 100% certain that technician was not licensed, and groped her boob at the end of the painfully long appointment!! Additionally, we saw a technician pull out gloves from the box with dirty gloves on and passed them to another, who also had dirty gloves and packed the gloves into her empty box. No one needs services badly enough to go here!! read more

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This is probably the most well shaped set of nails I have ever gotten. Not sure the name of the kind woman who did them but she took lots of time to make sure they were as symmetrical as possible and kept checking in with me to make sure I was okay with how it looked. My 2 friends and I called a few days in advance to have our nails done together and they immediately scheduled us for the time we requested. But despite this, while one friend got her nails done, my other friend and I waited (around 30 min) while we watched them take in several walk-ins before us which was a little disappointing. I asked for some personalization to surprise my s/o, but I didn't realize it would cost me an extra $8, it would be okay if it turned out like the photo, but the heart was messed up. She did attempt to fix it right I was about to leave, but I think it wasn't fully dried so it was ruined the same day again. All in all, the pricing is decent in comparison to most Bay Area nail salons I go to, it's unfortunate about the waiting time considering we made appointments, but it is good and clean! And I will be going there again. For reference, my nails were $40 plus $8 for the design and if you pay with card there is a $1 fee, so it helps to bring cash. And I got my nails done one week ago read more

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Worst nail salon in Santa Cruz by far!! Horrible service and my basic short nails that cost $45 fell off in two days

So so so so disappointed. My normal place was booked up and I needed them done bad. So I popped in. Big mistake. First the color I asked for wasn't what i got. She blamed it on discoloration over the years yea OKAY. So I asked to have the color changed and she just proceeded to take another color and paint over what i had! Sure the color was BETTER but the hack job on my nails ‍‍‍. Never going back. I paid $40 after tip (yes I still tipped because i too am in the service industry). I actually went to another place TODAY to have them fixed! read more

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Came here to get fills after seeing my friends nails. She recommended this place & I'm probably never going back to the other place. I love them. read more

Nails Plus - Nail Salons Near Me - Santa Cruz, California

I go to this salon for my Mani and pedi's. There usually isn't much of a wait and it has a good amount of pedicure chairs. Love the convenient west side location. Minus a star because they sometimes close earlier than their listed hours and as a busy mom it's really annoying to zoom over there and find they have left. Prices are excellent and my feet are softer than ever everytime I leave which is more than I can say about another place in town and my paint stays good for awhile! Not fancy, but a quality place! read more

The place is affordable, but you get what you pay for. Customer service is not the best, and manis feel rushed. Went in to repair an acrylic nail and for a new color. The nail tech was rushing and didn't file acrylics thoroughly. Polish looks blotchy, and the unfiled areas stood out with gel polish. Customer and mani service could be better if staff was more attentive to detail and took their time clients. Recommend if you're on a budget; however, be advised that if you're not focused and pointing out minor details, you won't be satisfied with the final product. read more

got my nails did for with the bride two days before the wedding. very happy with the results. what i got: - gel nails - regular pedi pros: - i brought in a picture of what kind of gel nails i wanted, and they were able to deliver. i thought it ended up looking even better than the picture i brought in. - the massage part of the mani/pedi was pretty great. totally relaxed me - lot of gel nail colors - very accommodating. the bride wasnt happy with what they were doing, and they didnt make it a big deal to change the style halfway through. - decent amount of regular nail polish, some name brands - large. a good amount of pedi chairs, and nail stations cons: - smallllll parking lot. the shop wasnt even that busy and had to street park - can be a bit of a wait if you dont make a rez. this place was pretty popular - lots of people were in and out during our time there would i come again? probably not. while i liked my nails, i'm not a local. read more

Nails Plus - Gel manicure ($25)! They were able do exactly what I wanted - Nail Salons Near Me - Santa Cruz, California

Ambience: they were playing the news with TV and Audio (not relaxing) and they kept the door open so everyone inside had to wear jackets Customer service: not super friendly, unclear communication, disregard for my preferences (I told him how short I wanted my nails 3 times...) Pricing: $35 for an acrylic manicure Quality: debris and bubbles floating in my acrylics Time: an hour and 45 mins for a manicure I did express that I wanted to change the channel, but the tv quality was so bad it didn't matter. I did express that it was cold, no adjustment was made. I did express that I wasn't doing a fan of the bubbles and debris, nothing was done to rectify it. The second star is for not making me feel bad for being the last costumer in the shop (5:30-7:10pm). Will not go back. read more

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30 bucks for a pedicure I'll pass... No recent to over charge just because you decided to stay closed when it was OK to work outside

My girlfriend and I came in for dual pedicures today because we happened to be on this side of town. My pedi started 1st and my girlfriend's 10 minutes later and hers was finished before mine. Unfortunately, the older lady who was doing my girlfriend's pedicure seemed to just not have her heart in it and it was painfully obvious; hurt my friend during nail clipping, didn't put anything btwn her toes for polishing, didn't clean up the polish job and didn't offer foam slippers, just kinda walked away after leaving her in the chair fending for herself. I had to ask my pedi gal to help out--totally awkward and won't be coming back:( read more

There is only one good worker who knows how to wax in there and that's Cindy. The other workers are not so good. Twice before I've been burnt by the wax leaving skin burned, red, and scabby. The lady who did my eyebrows yesterday used her nail to remove the excess wax which was painful and unsanitary. Great 2 days before prom and I have a scabby eye brow. Won't be getting waxed here anymore. read more

Nails Plus - Nail Salons Near Me - Santa Cruz, California

I've been going here for years with my mom and sister. We've mostly gotten pedicures, but have gotten several manicures as well. No matter who you get for your pedi, it will be perfect. They've got a great color selection for all seasons. I've never left unhappy. (Except that one time I was getting into the car and had a mess-up. I went back in and the fixed it for me. THEN, I left happy and stayed that way.) The massage (the most important part) is always excellent. If I have the extra time, I'll get a deluxe pedi but I usually just get the standard. I still get a great massage and also a hot stone massage. Love it! I will be back after my current pedi starts to grow out, wait a few weeks, then march right in with sad, calloused toes. read more

This salon is so good! They're really clean and the workers are all friendly. I honestly only come here even if it's a far drive, but i don't mind because they have quality service here. The prices are very reasonable. Everyone here is great so don't worry! read more

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I would actually give this 2.5 star if that were available. I have had better, but it was fine. It is your typical grungy looking nail salon, but I was surprised that the pedicure was $21. In my opinion, that was pricey for a salon of this caliber. However, I find, in general, that services are more expensive in Santa Cruz. Probably because there is less competition than in San Jose or SF. I walked in and waited five minutes before being placed in a chair. Five minutes after that I got my technician. It was late in the day and they were quite busy. I had a male for a pedicure, his name is Ken. He was extremely thorough. Precise and careful. He provided a great massage and even adjusted my massage chair because I was having difficulties setting it. He was nice and considerate but did not engage in much conversation, which I prefer. I am germ phobic, so initially it is hard for me to relax in salons that are not completely updated and really modern and clean. I loosened up when he opened a new package of tools. I was also comforted when I saw them cleaning the bowls. I went to a nail salon once and they haphazardly swished some water around before the next person and I never went back. Yuck. So far the pedicure is nice and I selected an OPI color. I overheard another women say that she brought in her own nail color, which I will do in the future, if I decide to go back. Their selection is limited and nail color does expire over time. With regards to them speaking another language, I perceived that they communicated well as a team and they did so in their native language. Some appeared to speak very limited english. I did not have a problem with this or think they were speaking negatively about any customers. I think they were simply speaking in the language that was most comfortable for them. read more

I have been going to Nails Plus for 10+ years. Over the years I have learned a thing or two. 1. Call ahead, even if it's just to say you're coming in ten minutes. 2. Request your favorite nail tech. Mine is Cindy. Trial & error have proved she is the best, bar-none. She is not pushy, will not talk over the room to her friends in a language you don't understand, and enjoys small talk with you. 3. They're great for waxing too. Cindy has been doing my eyebrows for quite some time now. I gave them only 3 stars because I have had some awful experiences with other techs. (Who seem to have not lasted long after my horrible time with them, so maybe others complained as well). They also get packed on evenings & weekends, sometimes with a 45+ minute wait. read more

Another great experience. I don't understand the negative reviews on here. My last shellac manicure lasted for OVER two weeks and would've lasted longer if I hadn't gotten my nails redone today for Halloween. I opted for another shellac manicure because the last one I got here was so well done and lasted forever, and it looks great, again. Only teeny tiny complaint is that the woman filed my nails a little shorter than I prefer, but when your polish stays on for two weeks, your nails have plenty of time to grow out so I don't mind. I definitely recommend getting a shellac manicure with French tips (I usually get a color, pink last time & black this time), they do a great job with this and also since it lasts over two weeks, the grow-out is much less noticeable with just the tips colored. In fact, I was still getting compliments on my manicure up until the day I took it off, it never looked shabby or gross. I will be back after another 2 weeks!! read more

Nails Plus - Halloween manicure! Shellac black French tips with gold sparkle. - Nail Salons Near Me - Santa Cruz, California

Great quality work for a very reasonable price. I got gel nails for $25. I loved my nails! Will definitely be coming back again. read more

Nails Plus - Nail Salons Near Me - Santa Cruz, California

This place keeps getting worse. An even worse technician has been added. They are turning and burning to get people out of there. The lack of english is truly annoying. Appointments don't work and now they are not even offering the punch card to get a free pedicure after 5-6 months of accumulating them to get one free. Last straw...asking for more of a tip....are you KIDDING ME? read more

I've been here a couple of times, nice to come after work and relax. The last time I was there, the lady took her time, clipped my nails short (I won't have to go back for awhile!), I opted for the callus remover and she just did an excellent job. It's a little pricier than some of the other salons; but I didn't get attitude or any weird vibes. Lisa painted a cute flower on and I'm very happy with the results. I also didn't have to go back over the nails and file the sharp corners - I love that!!! Thank you :) read more