I showed her the photo of what I wanted and left the photo open the entire time she did my nails. The last time I got them done was in this exact same spot. I've never been disappointed by them before. Something was off with when she was filing them. One side kept going lop sided, and she kept filing them shorter, shorter, and shorter. This is not what I asked for at all. It's not at all the shape I asked for. The before photo is what I got last time I was here. Same place. I can't believe I paid for this. read more

Queen Nails - Acrylic nails - Nail Salons Near Me - Scotts Valley, California

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I've been here about six times over the last year, often with friends. Invariably, something will turn out very disappointing. Calling ahead for an appointment doesn't matter - making you wait sometime over a half hour after getting your feet in the water (so you can't leave). Putting only one coat of polish on your nails and calling it good. Cutting so deep, your toe will bleed profusely, but they just leave it in the water until it stops. Setting the timer for a 10 minute massage, showing the timer to me, and then using at least three of those minutes cleaning the wash basin and tidying up. I keep going back because the place has a nice look and curb appeal, but it's well past time for me to quit them and try someplace else. read more

I called 15 minutes before and asked if I could come and get my toes done in 15 minutes and she said yes. When I came in and she said what do you want and I said I'd like a pedicure and she cut me off and said we don't have time. I replied You just told me on the phone that you did have time. I didn't say this but I drove out of my and I would have preferred to have gone home if I one they didn't have availability. Hence calling ahead. She said choose color and sit there. Pointing to a chair that ended up being broken. And I was like OK and then I happen to know a few people there so I waited around and talked. 20 minutes had passed and no one had filled the water in the foot bath or mentioned they where coming over. I decided to leave because they obviously didn't care to help me, after telling me I could come in. Don't waste your time. In the past I have had them, pass me to multiple people during manicure/pedicure. I'd rather just have one person. read more

Have been going there for years. Couple of times they cut or poked too hard that made me bleed. But that can happen so I let it slide. I have done waxing many times and last time the rep was distracted and did a horrible job on my eyebrows that it looks ugly and uneven. I have to pencil it in. Instead of apologizing , she said looks ok will be fine . As it was closing I left and came home and saw how bad it was . I do not recommend the place . Being a repeat customer who tips well made no difference in their care or approach, sadly !! read more

I am male and had a pedicure. They did a great job. I am a male and I did not feel uncomfortable. read more

Bad experience, do not go and waste your money. employees will laugh n judge for no reason lol.

Creative artists are very friendly and professional. Their menu is extensive. The salon is a great environment for relaxing.

They told me on phone $50 for almond acrylics and French tip then after I got them done she told me $65!! And not even a week after my paint started chipping.. I've never ever had that happen to my acrylics before. Honestly am so saddened, waste of my money read more

Queen Nails - Chipped nail - Nail Salons Near Me - Scotts Valley, California

Nails were very uneven very messy. Ask for Nails to have tips put on instead they were cut super short and are not painted well. For my pedicure, the skin around my toes is all stained red. It was not cleaned up. read more

The women in here are so rude. I have been a regular here for years and every time i come here all they do is talk bad about every customer (I have a translating app) last time I came in and spent 60 dollars on a fill And my polish chipped within 30 minutes of getting them done and they argued with me to fix it. Finally got it fixed and got home and another one chipped and the manager who was doing absolutely nothing besides sitting on her phone refused to help me. Not to mention every single time I have had made a appointment I am always waiting for 20 plus minutes to be seen. This place is a joke, everyone is rude and I will not be coming back read more

This was my first and last time to this place. I only felt like a bank here. I decided to treat myself to a manicure. I asked about chrome polish since it had always looked cool. When I expressed how I was confused about how it works (cause I thought it was polish and it's actually a powder), she responded, "yeah, I can tell when you asked about polish". Her tone was not one of patience and understanding, but of condescension. Once the woman started working on my nails, she asked me something, but I did not understand, so I repeated back what I thought I heard and she said nothing. She then went to grab her manicure tools and I then I figured out that she asked if I wanted them cut shorter, so I said, "Oh, cut shorter, yes, please". No response. After she cut the nails on my right hand, I asked if she could actually go shorter...and yep, you guessed...no response. Hmm, I thought, maybe she didn't hear me. So I repeated, and asked her again if she could cut them shorter. She replies, "later". Ooookay. Someone's grouchy. Hah, but not grouchy when she started to upsell me... I misunderstood her offering to massage my hands, thinking it was a part of the regular manicure, but no, it was the "deluxe". I found this out when she charged me $50 for a manicure!! My bad for not asking to see their menu or the prices. She made me uncomfortable too when she proceeded to mention getting gel polish next time 3 times throughout the manicure. Enough already! Respect my decision. I'll go to a place where they are kind and it's more about the customer's experience than them making more money. read more

The doctor I saw at Kaiser said my mail may never grow properly again. Always get the name of your mail tech!! One of the employees damaged my nail bed. At first it appeared as just a hole in the cuticle but it's been a number of months now and as my doc said, it may never be the same. Horrible experience and I only hope it never gets infected read more

Stay away from this place if you value your nail health. I went to them a week ago to take my gel nails taken off. My assistant was abrupt, she kept grinding down until she reached the nail bed and acted like I was not connected. Very rude and could only think of making money. I so regret going here. My poor nails are grinded down to skin underneath. Very rough, my nails are chipping and breaking off because so thin. Don't go here they could only think of making money. Wish I would have gotten my nail person's name. read more

Queen Nails - My poor nails. Ground to the nail bed! - Nail Salons Near Me - Scotts Valley, California

My daughter had a photo of what she wanted. Vi did an amazing job! My daughter is super happy with the results. read more

Queen Nails - Amazing nail design. - Nail Salons Near Me - Scotts Valley, California

I walked out w nails in shambles. The manager B- Rated me today after I asked her to stop shoving me around, I asked if she could take some of the lifting off my nails before filling. She was very upset and went off after not wanting to do the service. She then told me I had a crocked thumb and I needed a whole new set of nails after already replacing one nail and starting the fill. I let her know I was going to cry and she said if I was going to cry it should be over something like my mother dying. My mother passed away over 5 yrs ago. She insisted to tell me the color I had before I walked in that was orange was ugly as well. She got up and huffed and puffed. Very uncomfortable. I ended up leaving unfinished. All she had to do was remove the lifting before the filling of the nails and she was just very uncomfortable and her whole vibe was hostile. My friend was getting a pedicure and it was so awkward. I'll never be back. I went to Bella's the finished and did a fabulous job. read more

Queen Nails - This is what I walked out of queens looking like. So bummed - Nail Salons Near Me - Scotts Valley, California

Oh man. I hate having to do this because I so support small businesses. I love to shop locally, and I'm a loyal customer and a big tipper. I actually had pretty pretty good experience myself, until my 10 year-old daughter on spectrum was separated from me and they wouldn't respond to me when I expressed I wanted us to be together. I noticed all of a sudden that the person who was managing the floor and moving between doing work and managing who goes where was berating another woman because she was comforting her daughter. no matter what that customer said, this person would not stop making her feel badly because she was holding her daughter to try to work something out. The entire staff pretended that there was no owner for quite some time before the person yelling at the other customer then claimed to be the owner but refused to tell me their last name. it's so weird. I've never seen anything like it. It felt pretty fishy. Bummer, I love being able to frequent stores in my neighborhood. read more

Are you looking to walk into a salon, have a decent nail job, feel judged the entire time, and then leave feeling like garbage? Then this is the place for you! This used to be my go-to spot, reasonable price-to-quality ratio, friendly staff. The last 3 times I have gone their staff and management make 0 effort to disguise their judgmental remarks and snarky comments. I watched from my chair as a very friendly but overweight customer came in for a pedicure. As she was getting into the chair one of the staff makes a comment in Vietnamese, followed by every single staff member looking up at the women and laughing hysterically. Just one example of many... read more

I am a returning customer who was always happy with the salon's service. I was seen as a walk in customer and was happy to be seen right away on my recent visit to the salon. It has been a long time since my chemo treatment that I finally made the trip in to have my gel nail polish removed and replaced with a manicure. I was pretty surprised that the nail tech was having a quiet earphone in place conversation during my entire session. She did direct me and asked questions as she deemed necessary. I would have been happy to have a couple of tips be put on for two short nails. Usually, a nail tech would ask. I didn't ask her nor did I feel comfortable to interrupt her phone conversation. So I didn't. The real surprise was when she used the same nail implement on me to clean her fingernail. I then realized that perhaps none of her implements were clean. Usually, the nail tech would open a clean package of implements just for my service. She put back the same nail bits used on me back in her box. The bowl to soak my fingers in looked grungy but the water looked fresh and felt warm. I paid cash with a tip included. No good bye or thank you!!!! This is not the nail salon I remember. Sorry to say, I will not be returning!! read more

If you're looking for a solid spot that delivers quality, lasting gel manicures and has professional and trained staff this is your spot. I'm consistently in and out in under an hour. Gels are lasting me 3 weeks. I don't make appointments, I just walk in. The longest I've waited is 15 minutes which is fine with me bc there's a Starbucks in Target to get a drink while I wait. I get different staff each time and they're all great. read more

Queen Nails - 3 week old gel manicure. - Nail Salons Near Me - Scotts Valley, California

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Great service just a bit pricey. You definitely get what you pay for however. Great service and lovely massage. read more

Queen Nails - My nails and the store - Nail Salons Near Me - Scotts Valley, California

I asked for the price of pedicure when I entered. I was told have a seat and she will show you a menu. My feet were already in the water before the menu arrived. $35 for a basic pedicure. I know 2 places in Santa Cruz that charge $25. But I was in Scotts Valley so I stayed. The lady cut the cuticle on my big toe too far back. It bled and it was very painful. The oedicure and leg massage were very quick, no hot stones like I am used to in the other places I go. As I left I noticed a sign that said 3% discount for cash payments. My pedicure at came to the desk, did not say an amount owed, grabbed my $40 and walked away. I can't recommend this pace. I won't be back. read more

Had the WORST experience in 30 years of getting my nails done. I have been getting my nails done here for a couple of years and the woman I usually see is no longer working there. Today I had a very elderly woman, extremely rough and I am left with burns and raw spots. My dipping powder is thick, uneven and my nails look horrible. Never going back. read more

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This shop is not clean. Look at the instruments on table and they are covered in fingernail dust. Glance down at towel, color smears from last application! NOT HYGIENIC Next up, my daughters manicure was smudged and the nail "tech" was on to a walk in pedicure. My manicure was sloppy, misshapen with nicked skin under three nails. Not well managed between appointments and walk-ins. Lastly, I asked the manager for change for a $20 to break out tip. Paying in cash, she failed to apply cash discount and absconded with the $20. Definitely not worth the $40 apiece. read more

This is my first ever yelp review I have ever done. I don't ever take the time to write a review but this has to be done. I have been going to this salon for years for pedicures. The quality is good, however the service has changes! The women who I believe manage are also the women that do acrylic/gel nails. Both of them are so rude. I needed 1 nail repaired and I felt like I was getting reprimanded like a child. It seems like the service is getting worse and worse and I am about ready to find another salon. It's too bad because it is very convenient and they do a good job. I am going to give it 1 more chance but I do not recommend going unless you are ok with feeling anxious the entire time you are suppose to be relaxing read more

Looks like I am in need of a new salon. Service has gone downhill getting a massage that is someone hitting your legs and your arms is painful. It is not relaxing and I am really tired of being asked to keep adding Services to my request so I think it's time to move on I hope this is as constructive and helps anybody else out. Having a $10 increase since Covid and reduced quality of service doesn't make sense to me anymore. read more

I hope is this review serves as constructive feedback to the owner. First, the upselling is not cool: i usually get a BASIC pedicure but decided to give myself a treat and picked the one a tier ABOVE basic. The nail tech employee tried to upsell me to the third tier. I spent a couple of minutes reading the Menu and had made a mindful choice, not open to upselling. Second: she did not check and focus on the thicker dry skin spots before she exfoliated with the scrubber. I had to point out the obvious spots she missed. Worst of all: please don't watch a video while you're giving the massage! It was weak and you were distracted. I also didn't hear the timer go off. I asked you if you were watching a video and you had the cheek to nod and admit it! read more

We came here early in the morning and it was not busy at all! I had a previous SNS/gel manicure that had to be removed and my manicurist really took her time to remove everything gently. We wanted dipped nails with extensions and glitter ombré. These ladies really delivered! I wish they had a glitter color that was in between the gold and silver but that's about my only complaint. read more

Queen Nails - Dipped nails with extensions and glitter ombré - Nail Salons Near Me - Scotts Valley, California

Unfortunately I agree with a lot of the negative reviews. I've felt rushed at all times and I've been going there for a couple of years. Some of the stylists are nice but it seems like they talk and laugh behind your back all day long/. Definitely not going back there. I rather pay more and being treated nicely. read more

I was left with bleeding, swollen cuticles after my manicure. I'm hoping the instruments were clean so I don't get an infection. Please, heed this review and go somewhere else!!!! The technician made 4 of my fingers BLEED. read more

Queen Nails - Swollen cuticles - Nail Salons Near Me - Scotts Valley, California

Called and was able to get a same day appointment. Beautiful nails and 3+ week retention read more

Queen Nails - Nail Salons Near Me - Scotts Valley, California

Have been getting pedicures here for a very long time. Went on Saturday and had a very disappointing experience. The technician who did my pedicure actually had her ear buds in and proceeded to have a personal conversation throughout the whole pedicure. Don't know if management has changed recently but it has completely gone downhill. The person I used to see , no longer works here. They were rude and did a lousy job. I will never return. read more

I gave them a second chance after hating my nails the 1st time. My daughter and I came in for pedis and a full set. I asked for shorter nails and squared. The lady that did my nails hurt me numerous times and now my fingers are so sore. They seemed annoyed when I asked to fix what they did so I just kept them. On top of it I paid with Apple Pay and needed to do 3 transactions because you can't charge more than $100 in one transaction. They also charge at 3% for each transaction as well. They charge $15 for gel which is crazy considering each all other places charge $5. I will be visiting my normal place to fix them and will never look back at this place again! read more

Queen Nails - Nail Salons Near Me - Scotts Valley, California

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Linda did a great job! Definitely recommend for anyone in the area. Acrylic mani is natural looking, not thick read more

The service is a nightmare. Three times in a row I've made an appointment well in advance of coming and every time they're at least 30 minutes behind. They take zero accountability. Last two times I've sat and waited with other customers who also had appointments. What the point of making an appointment if they don't recognize them. I the worst!! read more

They salon looks really nice after a recent remodel and BB did such a wonderful job on my nails. I highly recommend her for acrylics! read more

Queen Nails - Acrylics - Nail Salons Near Me - Scotts Valley, California

Love my nails!! My acrylic nails always stay looking good longer than any other salon in the area. read more

Queen Nails - Nail Salons Near Me - Scotts Valley, California

Y'all I so recommend Queen nails. I have been going to Queen nails for a while and they never disappoint. If you want to get acrylics, request Karen! She pays so much attention to detail and shape. Definitely will going back and seeing Karen! Thank you so much! read more

Queen Nails - Red acrylic manicure with rhinestones in the shape of a heart - Nail Salons Near Me - Scotts Valley, California

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I have been a client of Queen Nails along with my daughters and my daughters' friends for at 5+ years. Today I tried to call to make an appointment and was told my timing would not work. When I tried to talk about alternatives, they hung up on me. I called back, the first time they answered and I asked, did you hang up on me? She said yes and hung up again. I called back 8 times and they hung up on me without answering. This is rude and unnecessary and I have been a happy customer for many years and always tipped very well and I feel insulted that they couldn't even take my call. I will never go back. Terrible, terrible customer service. They lost a long time large tipping customer today. I hope that they see this and know what happened. read more

This is consistently the very best of the (lower cost) nail salons in Scotts Valley. I have been going here on and off for years, and I am always pleased with the result. My gel manicure is never too "thick" (like it has been when I tried a different salon). I took off one star because the place is a bit run down, and feels a little bit shabby. But, their work is top notch! read more

They do a great job with manicures and pedicures. That being said I was waiting for my scheduled gel manicure and I blatantly got bumped for two ladies wanting pedicures who walked in. I wasn't a fan of that. I politely asked what happened and they pushed back and said they were busy. Not good customer service. read more