I asked for Sara over the phone and was scheduled for an hour. Sara wasn't there. Only Sara can get rid of my ingrown toenails. I am now doing surgery on my toenails to get rid of the ingrown toenails. I had paid 55 . Not too happy with them read more

Felt rushed to pick a color so they could hurry up and do my nails. I had a color change for $30, does not include a manicure or having your nails shaped. . I showed the lady one of my nails was crooked and she ignored me. I couldn't wait to get out of there. read more

Never going back!! They were rude and unsanitary! They put product in my feet...scrubbed my feet and refused to rinse my feet when they came out of the dirty water!!! I asked them nicely if they would rinse my feet before putting the polish on. They said it wasn't included in my basic package. ???!!! I tried to reason with her. She is the older woman that works in the front and greets the customer's. She should know better. I have cancer and my husband gave me the money to go pamper myself. He decided to go back in there and talk to em. They refused to tell us who owned the place or what her name was. I plan to do more to alert thier sad and dangerous practices. read more

This is my second time here, they're good but be prepared to have the worst customer service experience, very rude, also be prepared for the long wait even if you have an appointment, I was expecting to be here for about an hour or a l1 1/ more for both pedicure and fill, you have to finish your pedicure first like more than an hour for basic pedicure or more if the person is working on your pedicure needs to leave you to go do some other person wax! Really?! I will not come back, there is plenty better other spas treats you better and value their customers. read more

Don't get acrylic nails off here. They absolutely DESTROYED my nails. There are cracks and deep cuts in my nails and they are all broken, it's miserable. Nails haven't gotten any better after 3 months. When I told her that is was hurting me she just laughed and kept on buffing them. Also unsanitary. read more

By far the best pedicure I have ever gotten. Not only did they do an excellent job but they really take their time and give you a great experience. You definitely do not feel rushed and really give you a spa experience. I highly recommend!! read more

I got a gel French tip manicure here and it started to chip within the first week. As I was out of town that week, I wasn't able to return to get my nails fixed until the day before the 2 week "guarantee". Because the person who did my nails wasn't there, they said I don't had to come back the next day, which I couldn't do. If I wanted my nails done, I would've had to pay full price again- NOT good business! read more

My favorite nail place! They do excellent work and are very friendly! I very much recommend them & making an appointment ahead of time! read more

Queen Nails - one of my favorite manicures! - Nail Salons Near Me - Scotts Valley, California

just in town for a work trip and needed a pedicure. The staff was very welcoming and pleasant! The best part of my experience was seeing the act of kindness the manager had for a stranger. She helped a stranger get home. If ever in the area again I will make time for a visit as my nails finished as well as the service. read more

I typically don't get a pedicure because I always walk away disappointed. Today was the I've been waiting for. I finally feel I got my moneys worth. Well done with your wonderful services. read more

They used to do a great job. Ever since the remodel, they raised the prices and I will not go back. $80 for a mani/pedi. I had to finish off the job at home. Also, I had a broken massage chair. read more

Just had the worst pedicure I have ever experienced. This is surprising because Queen nails has just reopened in Scotts Valley and I would expect them to be making a bit of an effort. Issues: Very unfriendly staff, did not rinse off my legs and feet after they were soaking in the dirty water to do the polishing process, they actually asked me if I would like a topcoat? Really? Minimal massage, and I'm talking maybe one or two minutes max. Did not make any effort to separate my toes in the drying process so I had to try and splay my feet out until the polish was semi dry. Just basic stuff that wasn't done well. And finally, I felt the price of just over $36 for a basic pedicure was a little bit high. I think I usually pay around $25. Too bad read more

This place is super sanitary, and they have hand sanitizer everywhere! Amy does my nails there, ask for her if you have acrylics! Super fast and her nail drill does not hurt :) I also got my eyebrows waxed here and I don't know the person's name who did it but she did it well! I do recommend this place and I highly recommend Amy for your acrylics. read more

Queen Nails - My acrylics by Amy! - Nail Salons Near Me - Scotts Valley, California

I've had good experiences here before, but last night was upsetting. I made pedicure appointments for myself and a friend. She had to wait a bit for her turn, but that wasn't a big deal. Unfortunately, we both were injured. My nail technician cut my big toenail too close to the nail bed. It hurt at the time, but especially hurts as I'm walking on it today. I am prone to ingrown toenails and am worried this will develop into one. My friend was injured when her nail tech scrubbed off a scab with the exfoliating sponge. I will not go back here again. read more

I scheduled an appointment for my girlfriend at this nail salon. I thought it would be a nice relaxing experience. Unfortunately, even though she had an appointment the older woman in the spa was incredibly rude to her. My girlfriend is black and when a white woman walked in she was treated completely differently. The owner was very helpful and kind while my girlfriend was completely ignored. She became incredibly upset and was making up an excuse to leave. The other customer in there noticed and was being kind to my girlfriend, but she was to upset to stay and support the racist behavior. Please don't support this business, there's plenty of other nail salons in the area. read more

Went to get a pedi and had the extra callus removal and when it was completed this is how my feet look they filed the side's nicely but completely skipped doing the back of my heels, this also came with a hot stone massage which resulted in her rubbing two rocks on my legs up and down literally two times. I don't want to sound like a complainer but It felt rushed and there was major language barrier so I couldn't really get across what I ment. I won't be returning to this location read more

Queen Nails - this is how my feet look they filed the side's nicely but completely skipped doing the back of my heels - Nail Salons Near Me - Scotts Valley, California

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I am absolutely SHOCKED at the experience I had at this place yesterday; I have been getting my nails done here for 10 years and NEVER have I walked out of there with my nails looking this way. To begin, it was a pretty slow afternoon, but the lady who helped me ( her name is Lyn) was extremely scattered, didn't have her station set up or anything. Kept interrupting manicure to run in back & look for items/have coughing fits. Honestly I could tell she had VERY little experience doing nails. Also she is a recent hire. This salon should be more discerning of its employees!!! She skipped multiple steps on my acrylics, DID NOT re-shape them AT ALL!! & she knicked my finger with the drill a few times. Honestly they are somewhat uncomfortable to have on my fingers . I returned to speak with the manager, they refused to let me speak with her, told me I had to have the same tech (Lyn) "repair" my nails which I did not want of course, I asked for another tech in the salon to fix them, they told me no very aggressively & rudely. After TEN loyal years to this place, sadly I think I am done considering they have completely gone down the toilet in both customer service & quality of product. read more

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I am so happy with the quality of the nail work and also the customer services offered at Queen Nail. I had done the shellac gel nails for my toes and finger-nails at least three times already, but they never chip or pop off until I decide to change to the new color. ( I think they have more than 100 gel colors :) I had made it a point to rotate through all the techs and each one had left me very satisfied. read more

Queen Nails - Wearing this amazing gel color for two weeks already without chipping ^^ - Nail Salons Near Me - Scotts Valley, California

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This was absolutely the worst experience I have ever had at a nail salon! I have been going to Queen Nails for roughly 4 years. The service is hit or miss but today was on a different level of unprofessional. We booked two 5:30 pedicures and I specifically said we needed to be on time because we had a meeting to get to at 6:30. The person in charge who spoke passable English said ok. They seemed short staffed so I brought up our timing issue. After almost 25 minutes we left because there was no available therapist and no one would give us a straight answer. They literally ignored us and spoke Vietnamese amongst themselves. The service is absolutely horrible. I have been a very loyal customer and typically tip 25% - it is inexcusable for this level of bad service. read more

I got acrylics and a pedicure here and both were the best I've had! The nail techs are extremely skilled and they have a ton of design options. My feet have never been so soft, and Kim did a perfect job on my acrylics! Definitely going back! read more

Queen Nails - Beautiful acrylics by Kim! - Nail Salons Near Me - Scotts Valley, California

I came In After getting vaccinated, it's only my second time getting in my nails done. It wasn't awful, but she cut one of my cuticles too short and it bled. And also when I got home I realized in the light my nails where dark blue, not black like I asked. Maybe it's a thing with the top coat? But it made me kinda disappointed. But she also went through the trouble of fixing a bad split nail on my thumb. So I'm sure it was just an accident. Make sure to tip!! read more

Queen Nails - Hurt critical on my nail. :( - Nail Salons Near Me - Scotts Valley, California

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I used to go to queens nails all the time when I lived up in scotts valley. They're so attentive and skilled that I continue to commute from Capitola to here. Great nail polish selection, regular and gel. Get the full pedicure, their foot massages are to die for !! read more

i went there 3 times it was good then brought my bf and daughter in karen starting arguing in front of customers about me not telling her it was me and my family that needed service maybe next time she will learn how to be professional will never go back there, sorry karen you were such a karen that you lost a customer. lol read more

Worst experience today. Called to make an appointment to get a fill along with my friend. Went there perfectly on time just to be left waiting for another 15 min. What's the point in even making an appointment then? On the phone they said a full set was $25 (really cheap for a fill set) so I went in to get a fill to be told it's $35 (not complaining, but still on the expensive side for a fill). I am very disappointed on how rude I was talked to. Like here I am coming to give you my business, just to get an attitude in return. Never again! Gel fills are $27 at Tracy's nails btw read more

It was a clean nail place. The gals spoke in another language our entire visit. There was four of us for pedi and manicures. The polish chipped on one of our manicures with in hours. I will say all four of us were finished in an hour. read more

Wow, I wasn't expecting the kinds of reviews I'm reading because I had the complete opposite experience. I came in as a walk-in and even though they were busy, they tried to seat me and were very apologetic that I had to wait. They smiled and tried be be very friendly to me and of course, in return I was just as friendly back. The manicurist did a great job on both my toe and fingernails. They even gave me a very nice massage with hot rocks. Most places just speed through the massage part. I found Pearly Q's comment interesting in calling the french manicure she received "weird", I actually have seen that method done in other places. I guess maybe it's only "weird" to someone who has not ever seen it that way but maybe it's more "different" than "weird". Anyhow, they all seemed happy to work there when I was chatting with them. They seemed like a community or very family-like. Maybe it seems like the boss is "pimping" as paulb mentions but I see it more as a cultural thing. And btw-I got compliments from someone on how great my nails looked the next day. She said whoever did my nails did a great job. read more

Gotten my nails done twice here & have been very pleased both times. The women working are sweet & the salon looks remodeled. The nail art is the best I've seen in Scotts Valley & they just got new holographic colours! Will be returning to get my nails done again. read more

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Under new management. The salon is now very clean, great new polish colors, and best of all great new manicurist. I had the best gel manicure by Kim. I'm very had on my hands, and my polish stayed on for 3 weeks. It didn't chipped at all! She was very meticulous, but quick because they use a lighting quick machine. Loved it! I came back another time to get a pedicure, from another manicurist (didn't get her name), and got another great service. Love it here, well definitely be a regular! read more

The first few pedicures I got at Queen Nails were excellent; the techs were pleasant, pretty gentle, and did nice work. Then things started to go downhill. I was overcharged one time, and was once rushed out so they could get two friends in who wanted to sit together. The last time I went I had neglected my footsies for a while, and the extra work pissed the tech off so bad she practically tortured me in punishment. And I think she was talking smack about it as she dug and clipped mercilessly, ignoring my expressions of my discomfort. I totally agree with paula b wrt the owner. He sits there eating and watching sports on tv, not giving a crap or probably even giving a thought to what the women in the salon, i.e. his clients might be interested in watching. How about something gender neutral like Animal Planet, Comedy Central, the news. Nobody matters but himself! I don't want to watch fucking football while getting a pedicure. What a pig. So I was physically AND mentally tortured last time I was there. Ok I'm sensitive, but I won't be back. read more

My nail artist Mi Linh Thai (I think this is correct spelling) was awesome! I'm hard of hearing and it can be pretty frustrating to try to talk to me especially with the masks but she was so patient and did amazing nail work! Will definitely be coming back. read more

I've gone to so many places and tried to get a nice ombre done. I finally found my place! The gal took her time and made sure everything was done right. I'm so happy with my nails! read more

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I had been to Queen Nails several years ago - think it was RV Nails then? Anyways, thought I'd try them again as it had been a long time since I had gel put on my nails - and they were convenient. I was very pleasantly surprised with their quality. I had a new set of french manicure tips put on 2 weeks ago at another nail place on SV Dr. and was looking for a quick fill. I knew I didn't want to go back to the place on SV Dr. as the gel was put on way too thick. The nail tech (sorry, didn't get her name) at Queen Nails showed me how the "old" (2 weeks new) tips were already coming off. Although it wasn't her fault, I was pretty irritated that I had paid for a new set 2 weeks ago and now she was saying I needed a new set. Anyways, since I always get my nails french manicured, she suggested I try the "Pink & White". I LOVE them!!! My nails look so natural and the male mgr. mentioned if anything should happen to them in the next 2 weeks, come on in and they'll take care of them. I'm happy to say, so far, so good. I will be back! read more

LOVE my pedicure! I go here all the time. They are were friendly and really care that my pedicure looks great. I asked to get the gel ombre which is usually only done on manicures. Not only did they do it, she took her time and I think truly created a little work of art on my toes. It cost more but I love it and feel it was worth it! I've moved out of town and still come here to get my pedicure. read more

Queen Nails - Normally done on finger nails. LOVE it! - Nail Salons Near Me - Scotts Valley, California

I came here to get a pedicure. This nail salon is great. There are a lot of employees so there wasn't a wait. They have different nail packages. I got a pedicure which includes a sugar scrub, hot stone hot towel, and foot massage. This place also has a wide variety of nail polishes to choose from. Great place! read more

Just do yourself a favor and don't go here. It's exactly what you might expect from a nail salon next door to a dollar store and a kmart. The dark overlord has her underlings cowering and customers sitting in awkward moments of silence while she rudely attacks clients. This is the absolute worst nail salon I have ever experienced in my life. Inconsistent and very uncomfortable to be in the drama that goes on there. read more

While in Scotts Valley for a few months I came here to get my eyebrows and lip waxed. Today I also spoiled myself with a pedicure. I feel like a whole new woman! Always enjoyed the waxing here, get in and out efficiently. Even without an appointment today I was seated for my pedicure within 5 minutes. Hot rocks are amazing! She took her time and did her job well and if ever I'm in Scotts Valley and need a "pick me up" on my waxing or toes then this will be the place I go to for sure. 5 stars and more! read more

Queen Nails - Cherry Blossom!! Excuse the short stubby toes!! Haha! - Nail Salons Near Me - Scotts Valley, California

I come in here to get gel manicures and once in a while pedicures as well. The staff is always friendly and focused on you, not the next person waiting. They are efficient and they have great attention to detail. The pedicure chairs are very comfortable with massage buttons. The price is the same as most other places but this salon really cares about their customers. A+++ read more

Queen Nails - Nail Salons Near Me - Scotts Valley, California

These gals are amazing! Love them and the atmosphere. The dog Dallas is so cute! They have made my hands beautiful even with a broken arm for 7 months they made me feel unbroken!!! Thanks ladies!!! read more

Queen Nails - I'm going to Disneyland and she custom made my dreams come true! - Nail Salons Near Me - Scotts Valley, California

YES YES YES YES YES!!!!!!!!!!!!!!!!!!!!!!!! I lived in Scotts Valley for the last three years and started getting my nails done at Queens. I have never ever been more impressed with nails in my entire life. I have been getting my nails done for longer than I can remember and nobody has done as good of a job as Henry does.. I moved to Capitola last year and it's been really hard to make it all the way to Scotts valley to get my nails done :( ...so naturally, I started exploring my other options closer to home. After experimenting with three or four different nails salons, and being sorely dissapointed each time, I realized that I has no other option but to start commuting from Capitola every two weeks to get my nails done by Henry. Henry is the owner and also the best nail tech there.. I almost didnt want to share that info, because he is MINE.. haha He is the only one I will let do my nails anymore. I have had far too many bad experiences at other places. The shitty part is that if someone does a bad job on your nails, you're stuck with it for weeks.. Lame. QUEEN NAILS=#1 read more

I went to queens for two years. The owner was always moody. One today the applied gel but I didn't ask for gel.They wanted to charge for the gel but I had them reduce the charge. The conflict was unpleasant so I didn't tip the owner. When I checked my credit card, she had added a $5 tip. read more