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    Michaels

    2.8 (194 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 week ago

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    Hours 5/24/25
    Charrise L.

    It has been some time since I've been in a Michael's. I used to love crafting but it has taken a backseat in priorities. I went because I had a specific need. I asked a clerk for assistance and she just said "look back here and if you can't find anything, look in the craft area," as she walked away. Hmmmm, I looked where she had pointed, couldn't find anything and then had to search for the craft aisles. I roamed around aimlessly for some time. It was not easy. I finally found the craft aisles but had questions and there weren't any clerks around. As I headed to the checkout, I looked up my account on the app. No clerks at the front but the self checkout was open. I checked out and left with no other human interaction. It's a shame how the retail industry has changed. Ok, bye.

    The listed online return policy for Michaels.
    James S.

    My wife purchased a Christmas tree online and picked it up at the store. Unfortunately, the tree was defective as one section of lights did not work. We came to the original location of where we picked it up (Torrance Location) and were told by the manager Val that Christmas trees cannot be returned, that they are a final sale item. Today is December 4th and we purchased the tree on December 1st. I proceeded to tell him that the tree was defective and he said I needed to call the manufacturer to have them send me a new string of lights since we did not buy the extended warranty on the tree. Huh? How does this make sense? No where in the store does it state that Christmas trees are "all sales final" and when I showed him the return policy on line, he said "well, I won't be doing a refund for you tonight". The online policy states that all items are fully refundable within 60 days if not 100% satisfied with the purchase. I decided to drive down to the Redondo Beach store and they gladly took the return without any questions being asked. When I asked the cashier lady if they had a policy on returning Christmas trees she said that there is no such thing as an "all sales final" for trees. I am very disappointed in the way the Torrance manager Val handled this situation. His top priority as a manager should always be customer service and we received none of that tonight. I went into the store a second time to show him the online policy and he still refused to refund the tree. Michaels needs to do a better job of training their staff, specially their managers as they are who represent the company and unfortunately, the manager Val does a horrible job at representing this store. I am attaching pictures of their listed return policy online and of my wife returning the Christmas tree without a problem at a store 3.5 miles away from the store that refused us the refund. Michaels, Please do better at properly training your staff.

    Christina G.

    Val made my day with his customer service he was awesome! Thank you Val for being a lovely human being

    The yarn aisle
    Yoandra V.

    This place is ok. It's not the best but It's not the worst either. I used to do online ordering or better known as "Same Day Pick-up." In reality, when you do online ordering, it takes maybe 2-3 days from my 2 experiences (and that is if they have your item in stock - for me they didn't have it, even though the site said they did, but they offered another item that was better than the one I initially got but that may not always be the case for you). So if you want something, and if you really need to do the same day pick-up, you are better off just going to the store and looking for it. Speaking of going into the store. It has been crowded due to the holidays. From previous reviews, there is little to no customer service on the floor. In other words, if you are looking for something, you are on your own. I walked in on an afternoon looking for two balls of yarn that I needed to finish my Christmas present and so I ventured into an unorganized yarn section in hopes of finding my yarn in the middle of the shelves. I found one of them hidden in the drawers at the bottom of the shelves (assuming this is where they keep overstock - so major hint if you are the type of customer that goes "is there any in the back?"). The second one, I found it in a place hidden in plain sight but because of the lack of organization, I spent 20 minutes trying to find it. I am glad I kept looking because I almost gave up and left. Check out was pretty smooth, no issues there. So my overall advice is, if you go, don't expect any help and be prepared to spend a little time finding their item. If shopping online, don't expect the same day pick-up.

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    1 year ago

    I think his name is Jason. He works in the framing department. Helped me with everything I asked for. Made it a great experience

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    2 years ago

    Love it here! Everyone was really kind - shoutout Erik in particular for the great customer service!

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    Page 1 of 5

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    Review Highlights - Michaels

    As I waited for the young lady in the framing department to help two other customers, I could not help but overhear their conversations.

    Mentioned in 4 reviews

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    Joslyn Fine Arts Center

    Joslyn Fine Arts Center

    5.0(2 reviews)
    2.4 mi

    The Joslin Center is a great place to take all kinds of art classes. They have wonderful classes…read morefor children teens and adults. There's a wide range of classes. classes. The classes around the Torrance Recreation Department. You can pick up a schedule of classes at the Torrance Main Library. www.torranceca.gov and click on class registration and class schedule to see class information. They have so many different classes, you're sure to find something that interests everyone. I took a drawing class here when I was young and learn to draw. What a Wonderful class. Such dedicated enthusiastic teachers make learning a delight. They have many special seasonal and holiday classes. Be sure to sign up early as many classes fill up. There is a discount for Torrance residence. The ceramics classes are particularly excellent. They have a wide range of classes from kids on the wheel, teen ceramic studio, ceramic sculpture, outrageous creative clay, family clay fun, to open ceramic studio time and workshops. A ceramic locker is $9 for a small and $11 for a large. They offer a great drawing program, with classes that are patient with thise just starting to draw. Botanical drawing, portrait, character, cartooning and Manga classes are available. They teach painting, watercolors and acrylics. There are pastel classes and decorative painting, as well as open studio sessions. Lots of great options. Even the expert will find inspiration.Jewelry making, including cadting snd metalworking for jewelry classes sre offered here. They have a great silver clay basics class and the more advanced metalsmithing class, as well. Here is your chance to make it and flaunt it. Your inner artists, needs a little nurturing. You can find it here. If you want to learn something new, explore a passion or you have bored kids at home during the summer time, be sure to check it out.

    I took classes here as a kid in the '70s. Many fond memories climbing the abstract concrete…read moresculptures out back and doing groovy latter-day hippie activities like finger painting and leaf tracing. Also learned Cloisonne and still have a couple of the pieces I made. Glad to see the place is still around in some incarnation.

    Hobby Lobby - Side of store.

    Hobby Lobby

    3.2(76 reviews)
    1.4 mi
    $$

    This is one of the few places that still carries materials such as fabrics for making dresses or…read moreany other items that you want to sew together. They have a wide variety of hobbies and decorations for your home. Prices are great. Keep in mind, this store is a Christian company so the store is closed on Sundays. During Christmas, this place is packed with customers and will often run out of decoration supplies for your Christmas decorating needs, so go early in the season. Lines will be especially long during that time of year, even on the weekdays. You must have patience while standing in line. The wait can be a bit long.

    Great products for home and crafts! I shop here very occasionally for project based purchases. Ie…read more making bridal shower keepsakes, wedding keepsakes, and framing completed jigsaw puzzles and more. Have also shopped here when I received a gift card for Christmas. Speaking of seasons, they have plenty of items for the various seasons and holidays. On a side note, it is a bummer that retailer Jo-Ann went out of biz by May of 2025. Glad to have HL at two South Bay locations currently. Another Elite yelper may have mentioned how the store layout is arranged by department category and is not numbered. Customer service is hit or miss. Most of the time, I have been on my own depending on which department. On the sales floor no one has approached me to offer assistance. The employees at the framing section have been helpful and efficient. Cashiers have been nice for the most part but their supervisors or leads did not give that same courteous vibe. Hours are 9am to 8pm and closed on Sundays. The Yelp 3 star average overall is accurate.

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    Hobby Lobby
    Hobby Lobby
    Hobby Lobby

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    Michaels - artsupplies - Updated May 2026

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