This location had very organized aisles making shopping a breeze. Alex was extremely kind and…read morehelpful. I needed to pick up a frame for a poster and autograph. Alex guided me to the perfect fit and with a great price. Thank you for the great service Alex!

My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

We came for a 6 year old slime birthday party and it was sooooo much fun!…read more Ms Angelique is a kindergarten teacher and owner of Creative Joy Studio and she just exudes positive energy. The girls all had a blast and they all left with two slimes they made themselves. There are so many themed kids and adult parties you can choose from. The studio is tucked near the older part of Del Amo Mall near Burlington Coat Factory. I had no idea it was here but now I really hope more people discover this gem.

Wonderful environment, easy to find, very pleasant staff.....as we walked in we were greeted by the…read moreowner, the staff were very accommodating.

This is one of the few places that still carries materials such as fabrics for making dresses or…read moreany other items that you want to sew together. They have a wide variety of hobbies and decorations for your home. Prices are great. Keep in mind, this store is a Christian company so the store is closed on Sundays. During Christmas, this place is packed with customers and will often run out of decoration supplies for your Christmas decorating needs, so go early in the season. Lines will be especially long during that time of year, even on the weekdays. You must have patience while standing in line. The wait can be a bit long.

Great products for home and crafts! I shop here very occasionally for project based purchases. Ie…read more making bridal shower keepsakes, wedding keepsakes, and framing completed jigsaw puzzles and more. Have also shopped here when I received a gift card for Christmas. Speaking of seasons, they have plenty of items for the various seasons and holidays. On a side note, it is a bummer that retailer Jo-Ann went out of biz by May of 2025. Glad to have HL at two South Bay locations currently. Another Elite yelper may have mentioned how the store layout is arranged by department category and is not numbered. Customer service is hit or miss. Most of the time, I have been on my own depending on which department. On the sales floor no one has approached me to offer assistance. The employees at the framing section have been helpful and efficient. Cashiers have been nice for the most part but their supervisors or leads did not give that same courteous vibe. Hours are 9am to 8pm and closed on Sundays. The Yelp 3 star average overall is accurate.

came to Hello Poetry with my little girls and we had a nice time. it felt good to sit and be a…read morelittle creative together. My girls enjoyed it and it was nice seeing them have fun. Overall it's a good spot to relax and do something creative. Glad we stopped by.

Came to Hello Pottery for an anniversary activity and really enjoyed our time! Staff was very…read morefriendly, explained everything thoroughly. They even decorated our table which was very thoughtful! Selection was a bit limited--little to no plain plates or bowls were available which I was hoping for our wedding cake-cutting plate. We ended up going with a much smaller plate that was available. Pricing seemed comparable to other paint your own pottery, the location is convenient and they are open much later than their competitor down crenshaw.

Shout out to Jackie who was on top of the paint and playing the best music and we rocked painting!read more

Really disappointed in the customer service. Myself and daughter went in today (walk-in) to try the…read moreplace out. The front desk informed that there was a waiting list. That's it. Then add a dead stare. I had to ask how long is the wait? Response "I don't know". Then back to dead stare. I asked if I can look around. As we were looking around I heard someone come in and say they have a reservation. THIS is what I need to know! Not just dead staring at me. How hard would it be to say "X amount of people are ahead of you, but you can try tomorrow. I recommend going to our website and make a reservation". I didn't know there was a reservation system it was our first time. At the end, not going back. We were thinking of having our kids birthday party here but not any more. Will look for another business that actually wants our money.

This place is fantastic. Honestly they're kind sweet people and you can find whatever you need for…read moreyour crafting interests. The price was amazing and it's right here in a local space and they had a great selection as well. I am happy to be there and will return.

Missing Joan Fabrics? This is your place!…read more My partner wanted to pick up some fabric and thread. Almost all of the stores have faded away in favor of Amazon/ online. To me this was a memory of being out with my mom in the old days before Bezos. All sorts of little party favors and decorations. We walked out with thread, cloth and Mardi Gras decorations. Great service and I don't think the prices were too bad. All that was missing was mothball smells. Long Beach parking on the street, maybe a quick park by the bank across the street. ****There's a few spaces off the alley in back.

Great, great store. I have purchased sewing machines, sergers and fabric from AAA Sewing and Fabric…read morefor many years. Salima and her staff are professional, super friendly and very knowledgeable. Her service department is fantastic and her new location is super easy to access. The store is super cute and her fabric selections are gorgeous. With COVID restrictions lifted, Salima is able to offer in house classes, along with her Zoom classes. It's so much fun to finally be able to get together with other sewing enthusiasts in person, whether taking a class or coming in to shop. You will love Salima, her mom Amina, her dad Amad, Lynne, Adela and Beto.

Took my sewing machine in to have the hand wheel replaced and have an overhaul of the machine. Took…read moreweeks to get it back. And they couldn't find a hand wheel, but never let me know before they called me to pick it up. So, I am not impressed.,

Such an amazing spot to check out do some shopping and be creative at. Lots of fun vendors, cool…read morespots to take pictures & very creative minds here with all the crafts that are for sale. Very talented people for sure. Loved the handmade soaps, candles and clothing options to salsas and knitting crafts. One of my favorite was the VHS spot with the Hollywood Video feel and it brought back memories of when it did exist. They had some fun stations I'm sure you can register but they had a make your own art with broken glass and there was a few people there participating. It was such a cool concept & then we went to go grab a beer across to the brewery.

Very friendly vendors and the space is large. Pricing is mid to high but something for everyo eread more

Found this place accidentally when I went inside the H Mart market. This Art Box stationery and toy…read moresmall mom and pop stand is inside the supermarket. Didn't know this existed the whole time H Mart is here. Glad I did! They have tons of toys from Korea! Korean toys are so underrated. They have a lot of cool and cute character toys and items you can't find anywhere else. They also have tons of little trinkets, keychains, stickers, school and office supplies, etc. Very cute stuff! Some don't have prices on them, some do which they convert from won to usd which they have a chart for you, almost like Daiso.

What a super cute retail shop that sells an array of merchandise! There is a bit of everything,…read morefrom plush toys to party supplies. They have such an adorable selection of stationery items! Their prices range from $.69 to $45.99. The price list is available throughout the store. Located in the H-Mart, you will notice it walking in. There are signs everywhere, including the entrance. It was my first time visiting an Art Box, and I wasn't disappointed. I strolled around the store slowly to avoid missing anything, but I'm sure I did. There was so much to see. I will be coming back!

My husband booked this for us for a valentine ghost themed movie moment and I love it! Our teacher…read morewas so patient and helped us when we screwed up on building the clay up haha We did three different bowls/cups with different styles and it cost $8-$10/ea to take our bowls home with us. It wasn't too bad. This was the first time we've done pottery, and honestly I would try it again! A great experience and super fun!

Went for a private event for my bestie's birthday back in January - the class was great and our…read moreinstructor deserves 5 stars for being super enthusiastic yet patient with our group of 9 people (especially since we were all beginners). He seemed extremely passionate in what he does! Giving a low rating just because of our experience with front desk staff. We come in super cordial just to be met with stank attitudes. A few weeks after our session, we called the place to follow up on our pieces and the woman on the phone sounded rude about us asking about it. We went to pick up our pieces recently and the woman at the front desk definitely sounded like the one we talked to on the phone, same voice and same unwelcoming attitude. As if our presence ruined her day or us picking up our pieces was such a drastic request for her to do.