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    Hello Pottery

    4.5 (61 reviews)
    Open • 10:00 am - 9:00 pm
    Updated 3 months ago

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    Extremely disappointing experience at Hello Pottery today. We arrived as walk-ins around 1:15 PM and understood that reservations take priority. What we didn't expect was the rude, dismissive attitude from a staff or the complete lack of effort to accommodate us despite multiple open tables. Our time that was suggested to us kept getting pushed back from 5:00 PM to 5:30 PM and eventually to Sunday! We were also told there were "limited resources and materials," despite the studio appearing stocked. Most frustratingly, nowhere on their website or social media does it clearly say that Saturdays are especially busy or that reservations are recommended. Had we known, we absolutely would have made one. We understand having policies, but there's a right way to communicate them. We came in ready to spend money and enjoy ourselves, but instead left feeling like our business wasn't wanted. Customer service and basic courtesy go a long way and unfortunately, neither was provided today.

    Very disappointing experience. I would not recommend Hello Pottery Del Amo. I booked a birthday activity for my daughter with 7 girls, making the reservation two weeks in advance and confirming it earlier that week. Two hours before our appointment, while the girls were already at the mall, I was told they did not have enough charms for our group and that we could either use the limited selection or choose another activity. Since it was my daughter's birthday and we were already there, we had no real alternative. The girls chose pottery painting instead, which ended up costing almost twice as much because we had to pay additional firing fees. We were told the projects would be ready in 2-3 weeks and that they would contact me. After a month, I had still heard nothing. My email was ignored, so I eventually went to the store myself. The employee who helped me was nice and tried to locate the projects, but after about 30 minutes, they found them stuffed in a bag behind the storage area with dirty bubble wrap. One of the seven projects was missing. The manager could not be reached, and no one offered a refund for the missing $40 project. Instead, I was simply told to wait another two weeks while they tried to find it. For a business that is supposed to provide a fun experience, this was incredibly frustrating and poorly handled. Very poor communication, organization, and customer service. I would recommend choosing another location or another business altogether.

    Colors and table decor
    Madison M.

    Came to Hello Pottery for an anniversary activity and really enjoyed our time! Staff was very friendly, explained everything thoroughly. They even decorated our table which was very thoughtful! Selection was a bit limited--little to no plain plates or bowls were available which I was hoping for our wedding cake-cutting plate. We ended up going with a much smaller plate that was available. Pricing seemed comparable to other paint your own pottery, the location is convenient and they are open much later than their competitor down crenshaw.

    Angela L.

    We made reservations online for a random family activity. We have never done pottery painting before but over all the experience was fun and would come here again. There is a range of items that you can choose from their wall. They have plates, bowls, mugs, jewelry holders, piggy banks and random items. They all have a set price and the bottom so we were definitely looking for a cheap option. I will say the items are on the pricer side the lowest I saw was $28 and higher end was $88 being the most. They add on a $12 dollar fee per item for the firing and glazing. There is a turn around time of 7-12 days for items to be finished and called to be picked up. As stated before the experience was nice. The host provides you with a brief description of what to paint and what not to paint however the instructions are placed on the table as well. The host will ask you to choose 5 colors and they'll dispense as needed. I'm assuming this is to prevent excess waste and cut expenses. I hope our party was not annoying constantly asking for more paint lol as it was a bit annoying to ask for refills. However, the host was attentive and came and dispensed as our paint began to finish. The brushes are provided as well- I will say they could use a change to higher quality brushes since they were kind of flimsy and not precise when it came down to detail work. We came on Wednesday evening so it was pretty slow and it was just our party here. Due to this our experience was exceptional and had the place to ourselves. I would recommend this when you want some down time and want some time to bond with the party you are here with :) Worth a try if you have a date night, family night, want to bring your kiddo here or you just want to destress however I'll say save a bit of coins!

    The staff were very friendly, patient and helpful. My 2 nieces and nephew took forever to decide because there were many options to choose from. The staff was patient in helping them. The staff checked up on us if we needed help or have questions. Overall, I liked it for them. Overall, they liked it and have fun. The staff were very friendly, patient and helpful. My 2 nieces and nephew took forever to decide because there were many options to choose from. The staff was patient in helping them. The staff checked up on us if we needed help or have questions. Overall, I liked it for them. Overall, they liked it and have fun.

    Brought the baby to come get creative!
    Miguel E.

    came to Hello Poetry with my little girls and we had a nice time. it felt good to sit and be a little creative together. My girls enjoyed it and it was nice seeing them have fun. Overall it's a good spot to relax and do something creative. Glad we stopped by.

    My flower ring holder
    Veronica T.

    Literally just walked by and spontaneously decided to make something! Attentive and kind worker so don't be scared for ask questions. Tables are organized and clean with direction placemats (which I might have not read because I was too excited). Such a cute bonding date place. Highly recommend to come with friends. You can also do the cute squeezy gel looking phone cases, claw clips, mirrors... might do that next time.

    Cream glue and resin easily falls off
    Sunny H.

    I brought 4 tweens here for my daughter's birthday. They all decided to make these hair brushes with the cream glue and resin. The staff was very nice and everyone had a great time, however, each brush came out to over $40. The embellishments on one girl's brush came off the next day when she accidentally dropped it. My daughter's came off shortly after. The other two girls are keeping the brushes as souvenirs and not using them at all, but if they do, theirs will likely break off too. While it was a fun activity, it's not worth it given the extremely high price and lack of durability.

    Fluid art! Drop the paint how you like to create your own design
    Maritza A.

    Definitely a gem brought into Del Amo mall!! They offer so many fun DIY projects! But my friend and I decided to try the fluid art & painting my ceramic cactus! It was such a fun calming experience! I never seen a DIY where you can decorate phone cases, hair clips, mirrors, pencil cases etc with cream glue!! It's probably the most adorable things to see! The creativity that comes with it is so fun! Definitely recommend coming here for a fun date, sibling/ friend date!!

    Jamie F.

    It was a fun experience! Too many products to choose from. We had a good time:)Excited for the outcome of our art

    Tony loved decorating his bear phone stand!

    Tony loved this experience of being able to decorate his bear phone stand. He wants to come back and try all the other DIY things!

    Corner seating
    J O.

    As soon as you walk in, the store is extremely clean and organized. On the shelves are the most cutest items to decorate. There are a variety of items anywhere from phone cases to notebooks to plates and cups and more! The staff was very friendly and informative. It is a cute convenient place to take a break from shopping and rest. The location is near the main hall to the food court. Highly recommend!

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    6 days ago

    The kids had a really great time making the squishy cat. Jackie is super helpful. We would come back again.

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    5 months ago

    It's so fun and cute! The person who helped us was very kind! The claw clips will take 3 days to dry.

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    6 days ago

    Attended a birthday party here and the host was amazing and the kids loved it ! Highly recommend checking them out.

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    7 days ago

    We had a great experience but unfortunately it's been over a month and my daughter's pottery still isn't ready. Very disappointing....

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    3 months ago

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    2 months ago

    Amazing options for 8 year old crafty kid! We will be back to try another activity especially for summer break

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    8 months ago

    Perfect place for a fun crafty playdate. So many activities to choose from. Highly recommended!

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    Ask the Community - Hello Pottery

    Boys? Is there anything for tween boys to do?

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    Review Highlights - Hello Pottery

    “Jaelyn, the girl working did an amazing job explaining everything to us and providing us with our supplies.”

    Mentioned in 2 reviews

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