I appreciate this particular Michaels because they always stay up to date with their stock and aren't afraid to put things that aren't selling in the discount/blowout aisle, therefore giving them more room to stock items that do sell in those areas. read more

I am not a crafter. Never have been, never will be. I have the patience of a 2 year old that has to go potty. Twenty three seconds. That's it. So, this is not a place I would usually come. However, I have to say that when I am looking for cute little gifts (that require nothing from me), I can get distracted and actually lose track of time. They usually have their bins full of $1 goodies, and the kid's stuff is actually fun. And it always made a big hit with my grandnieces and nephew. And I am sure their mom, my niece, loved having more little things that create clutter. To me that is sweet revenge for all the times I had to clean up after she visited our house as a kid. And my daughter is Miss Crafty herself. Go figure. I know she didn't get it from me! The master of patience, making something out of nothing, and spying a deal, she always goes during sales events and ends up cleverly creates something I can coo over. I just pay for it. read more

Worst customer service , I asked to use my teacher discount and she replied you have to do it on line in a snappy remark it's always been like that nothing has changed . I replied oh I'm sorry I'm a new teacher I don't know your policies can you tell me more like is it a one time thing or can you always use your teacher discount she replied I don't know I told you go online ! So rude will definitely take my business else where . read more

I go into this Michael's every time I do any crafting or baking or painting... I do a bit of everything. I've always been greeted by someone, and appreciate that when I ask for help, someone will personally have me follow them to the item I'm looking for. One day there was a customer who was belligerent about having to wear a mask- she used vulgar language and had the entire store listening. The manager handled the situation professionally and was kind to the customer all while being yelled at. Kudos to the manager; it took quite a lot of patience in that situation! read more

I came here looking for pricing on frames and the only person in the department was out for lunch. I was standing there a while till I asked someone who told me they were at lunch. The store looked ok as I looked around quickly, then I left. I exited the crowded parking lot and hopped on the 55 fwy nearby. read more

One fine day I was trying to match my outfit with my necklace and surprise surprise broke 2 necklaces in the process, so I decided to wear a pashmina (frustrations of a broke fashionista) in the meanwhile it woke up my jeweller spirit ( I used to fix, mix and max etc all my necklaces) In search of tools and pieces I ended up going to Michaels. They have many tools (fine pliers) to fix small stuff , beads if you became creative and want to add, and so many more things. Not only for jewelry but also for many many types of handcrafts. The prices are a bit high if you compare them with the ones of internet but I rather see and touch, I don't like surprises (bad ones at least no) The access to the store is quite easy and there is plenty of parking. Recommended!!!!! read more

I just walked in this store right now. I came to get slime and permanent markers for my daughter. My daughter was testing a marker on the scribble area and in a very rude way Debbie a sales associate told my daughter to stop writing there. My daughter just made a small line to test the color. The scribble area has all kinds of scribbles and graffiti including an innapropriate word that my daughter saw. I was about 5 feet away from my daughter and she could've easily told me or just tell her in a nice way. Debbie was the sales associate that was very rude. I think that's very unprofessional of her to not just only talk to a 9 year old the way she did but to have said not to write on the scribble area. It makes no sense to me because I'm sure they have that area to test the pens and markers. Definitely not going back to that michaels. I'd rather drive far for better customer service. read more

Michaels - Arts & Crafts Near Me - Orange, California

I love their framing department! Since Aaron Brothers closed I've been using Michael's to frame my paintings. There's a really nice young man in there who is super artistic and very helpful in picking mats and frames for me. He's a joy to work with. All 3 of my frames have been wonderful! Professional and perfect! Keep up the good work and give that guy a raise! read more

Michael's is my go-to for all my art framing needs. Angel and Sebastian always do a good job and very helpful and friendly. Highly recommended! read more

Was just here to but 3 little items. 2 cashiers. Line to back if store. GET YOUR ACT TOGETHER MICHAES . Should have cashier stations full. Bad service. read more

I had a bad experience today. I went into the store to buy face paint. I looked everywhere in the store and I could not find anyone that could help me find the items. I went up to the register and i asked if I could be directed to the right locations. The person at the register was not in a good mood, and just pointed at a general area. I usually understand that people are busy, but there is no need to be rude. read more

As the holiday seasons come to a close, almost everything in the store is 25% off, 50% off, 60% off, even 70% off. But the Asian in me is waiting for things to go down even more in price. So I can fill my garage with more Christmas decorations I'll never use. Other shoppers are hounding the deals and loading their carts with Santa hats, wrapping paper, Wilton candies, and double-sided tape. Those shopping carts are working overtime. Two registers open and the lines are long. But nobody's angry or shouting, everybody's nice, for the most part. Especially the cashiers. I called in to reserve 30 wooden blocks (strange request, I know) and even though I accidentally, unintentionally! gave the employee wrong information, she was still able to help me. I came to the store and when I got to the register, I told the employee I had called in to reserve the blocks and bam! She had the blocks at her register! Thank you, Delia! Easy peazy. There are always coupons so don't buy unless you have an applicable coupon loaded on your phone. 40%/50% regular-priced items are common. read more

Organized and well stocked. The staff is very friendly and knowledgeable of where everything in the store is located. Parking is plenty in front of the store since it's located in a strip mall. Definitely take advantage of looking up coupons online before purchasing your items. There is always a 50% off a regular price item coupon on the Michaels website. read more

I usually Really enjoy going to this Michaels location, However, my last visit here was awful. Unfortunately I did not get the cashiers name , which I wish I did . But anyways she was awful , she was so rude and should not have a job working with people directly . She has no clue of how to speak to people . Don't bother trying to use coupons here , you'll basically be shut out . read more

This manager was rude and discriminatory against me when I asked for help out because of my disability she told me to "do it myself, I can't leave the register" were her exact words. When I asked her if someone else could help me she said "this is a store we don't provide that service". I go to Michaels a lot and have never had this issue with this employee. I'm debating if I should contact the BBB or not. If you go to this Michaels watch out for this manager. She will degrade and disrespect you. read more

Michaels - This manager is rude and unprofessional - Arts & Crafts Near Me - Orange, California

I love Michaels but the location of this store makes it so hectic and impossible to find parking. The lot is so small because it shares its parking with all the stores in the plaza. The lanes are very short and are technically made for two directions of traffic but since it's so small it's impossible to have two cars go through each lane. The store itself is very small too and not much of variety inside. If I need something quick, I will drive to this one since it's so close. Also each aisle is small too and if there is a sale it's impossible to take a cart through each aisle because of the heavy foot traffic. The workers are great and helpful but it's too small of a store for me. But, Michaels is still my go to store for arts and crafts. read more

This Michaels is great! I was really impressed that employees were actively upholding the mask mandate, making sure every customer was wearing a mask correctly over their mouth AND nose. It made me feel safe and valued in the store. Everyone was constantly sanitizing surfaces to ensure everything was clean! I like that if you feel you can not wear a mask you can order online and have your purchase brought out to the car to you. And a big thumbs up to Stephanie and Heidi for being outstanding employees helping me find cute Halloween decorations. Even got to use a coupon that knocked 10 dollars off my purchase. read more

@Crystal the lazy cashier that doesn't pay attention!! Please get this girl some more training or at least get management to check her attitude, I love Michaels but this girl does not not represent the company well at all. I felt so much disrespect as a paying customer and would never come back if I get the same treatment as today. read more

Currently planning my sons 1st birthday and stopped in to pick up some supplies. Everything I was looking for was in stock and was able to use my 40% off coupon. There was no line and the cashier was helpful. No complaints here! read more

Michaels is filled with great crafty items and lots of fun decor!! If I'm going to make something and think of items I might need I right away think of Michaels!! Definitely one of my favorite sections is the scrapbooking!! They have so many options to make your book extra special and cool. This location is pretty big and organized but lacks customer service. There aren't employees asking if you need help with anything and on multiple occasions when I've asked for help the associate seems bothered and is unfriendly. A bonus with Michael's is you can usually find coupons online or get some thru email or mail. They have 40% off one item or 20% off the sale which are both really good. Recently the cashier let me combine both so make sure to ask!! read more

My husband has been going to Michaels for a while now, getting his Angels memorabilia framed.They have done a great job, even giving us discounts so he can finish his project. Thank You for your awesome work and generosity. read more

This Michaels is pretty average. They have all the crafty items you need, just not that much customer service. This is the closest arts and crafts store near my house besides the Joann's down the street. I've always loved coming here because the prices are usually semi reasonable and they have a good selection of paper and add on crafts to make my homemade cards I do for special occasions. What I don't like is every time I've been here and I see a confused customer, there are never employees around. If so, they just walk past everyone when it is clearly obvious a customer needs help. This place deserves three stars for usually having everything you need in stock and having great crafts and decorations for every holiday. This place would be bumped up at least a star over even two if the worked on their customer service skills a little more. I understand that this place is packed with those decorative scrapbook mom's or kids in need for supplies for a school project but instead of two people doing their job, all employees should work together to make both theirs and the customers experience easier. read more

I am BEYOND blown away how rudely I was treated when trying to return items at this location. I was unfortunate enough to be helped by Debbie. I had receipts for my return but had removed the stickers that were on the back of the items. (I still had the stickers present upon my return though). Debbie asked, "Why did you remove the stickers before seeing if you liked the item?" My reply, "I did like the item. However, when I arranged them on my island in the kitchen, they were much larger than I thought and took up too much room." Debbie sighed and shook her head as she was processing the return. The look on my face said it all. Worst customer service I have ever received and the worst part is her name badge showed her title as manager! Are you kidding me? Whoever promoted her should really reconsider. She practically threw my receipts on the counter when she was done and forced herself to say "have a good day." I did everything to bite my tongue and just walk out since there were other customers in line. However, I am so surprised by the lack of professionalism she displayed that I felt the absolute urge to post this review. It's easier to return a $400 item from Nordstrom than it was to return 3 wooden pumpkins that totaled less than $21. Even with the receipt and darn stickers present. read more

I go to Michaels quite often for my crafty needs... but I tend to avoid this particular store in Orange because the staff is NEVER helpful. I have to walk all over the store looking for someone to help me out. Maybe after five minutes tracking an employee down... They always try to get rid of me. So they ain't getting my money. The Michaels that I go to regularly is in the Savi Ranch marketplace in Yorba Linda. Now, the employees are friendly and helpful there. ...but if you want to be in an Arts & Crafts store that's triple the size of Michaels - go to Tall Mouse (there's one in Yorba Linda). They have a huuuuge selection of just about everything you need for your art projects. Once you get a taste of Tall Mouse, you'll become addicted. Just trust me. read more

Ordered 6 large frames online for pickup in store. Got home and saw that one of the frames was (a) not in any wrapping/packaging, (b) broken in one corner, and (c) dirty on the inside and outside of the acrylic. What a pain. The frames were pretty cheap though... wasn't worth it to me to drive all the way back to return. read more

I am a baker and crafter; therefore, I go to Michaels on the regular basis each month. I come to this branch often just because they are down the street from where I live. The staffs here are overall friendly, but lack of experience of crafting or baking. If you need help for anything, you will find a better answer from your smart phone (go on internet immediately) rather than getting helpful tips from the staffs. Most of them don't even do any crafting or baking, so that makes sense that they could never answer your questions. Talking about the experience I had today. So I went to there for exchange. As usual, I was waiting in the long line at the casher. They have some V-day decoration blocking the view at Cashier #3, I could not see the light and I thought I heard the guy at the cashier was calling, so I went straight to the cashier. As soon as I got there, I saw the customer was still there paying. Immediately, I was about to turn to the cashier next door, but I saw the lady behind me was already there, so I just told myself it's ok, just to wait for a little bits, not like I need to be somewhere after. As soon as the customer walked away, I stepped to Cashier 3. The guy was looking at me and asked me "did you see the long line over there?" I answered "yes, I was just there. I am actually in front of the lady in purple at Cashier 2. The reason why I was here because I thought you were calling, but when I got here I knew that I must misheard you were calling. And it's too late for me to go to the Cashier 2 since the lady behind me was already there." The guy looked at me very impolitely and thought I was lying to him. So I told him I wanted to exchange the stuff I bought and handed him the item I wanted. He looked at me like whatever and asked me if I had my driver license, I said yes and handed it to him. He THREW my license back to me on the desk. So he gave me back the money and thought that he was done (because he probably didn't pay attention to I wanted to EXCHANGE!). So I told him I wanted this item. And just happened that there is another lady behind me. So the guy was telling her I was about to close up; and told her I didn't know she (which means me) will take so long. I was already pissed about his attitude and mistreatment. So I paid the exact amount of the item I bought and asked him for a coupon for next week (if you are a regular, you know that the staff usually will put the coupon in the bag for you). He was rudely asked me WHAT!? I told him and pointed to the coupon "I want the coupon for next week." Then he gave it to me. I walked out and about to drive home, and returned back to the store and talked to the manager. I usually will suck it up, but could not today due to the very rude treatment of this staff. Too bad I didn't get a chance to get his name. But I figured there is no too many guy working at the store, the manager will figure that out. The manager was nice and apologized to me the whole time. I understand economy is tough and I tried not to say anything, but this guy just got me. Sorry, whatever your name is. You deserve to have a talk with your manager. You don't treat your customer like that. And on the top of it, I didn't even do anything wrong. I was actually being nice and waited there. read more

Do not go here! Long story short I asked the manger where the knitting needles were. She took me to the crochet hooks and have me one? I said "I know in not a great knitter BUT I do you this is a crochet hook ( also written on label)" she actually told me I was wrong and that it works for knitting! Ugh DON'T GO TO THIS LOCATION! Trust me! read more

This is a relatively small Michaels with little selection of items compare to other michaels. And the setup of the space just feel sad and run down with the slightly yellow dim light. And a lot of things are out of reach. It is quite difficult to look for things and I think they are under staff. It took me awhile to look for one and I end up going up to the register to ask for where things are. I would go to other locations if it wasn't just happen to see it on my way before going up the 55 fwy read more

Okay, so there's never anyone to help you, but they're always crazy stocked with supplies, and even when the line for checkout goes to the back of the store - they move through it speedily. Tonight I walked away with a cart 4x the amount of what I thought I was going to spend because I kept running into Halloween crafts with displays of everything you needed to buy to make them - I think I need a parent with me when I shop here! :p I take 2 stars away because there's a Michaels in Monrovia near my boyfriend where there's employees for days - so I know Michaels has the capability of hiring more people. Get more people and less crafts, Michaels! Until then, keep taking my money... :) read more

Feeling Crafty? Then this isn't the place to go! After getting shafted by another store, I went to Michael's hoping they had what I needed. They didn't. I asked for some specific items and their staff drew blank stares and questionable recommendations. I have been to other locations and it felt warm and welcome. Here, it seemed more of a cluster**** of a mess. Things appeared cluttered and hard to navigate through and the aisles were not well labeled that someone can get lost in the abyss of nothingness. Not too impressed with the store as a whole, and their prices seemed to be a bit on the high side as well as their poor selection. If i were to go to a craft store, it would not be here. Lesson learned. read more

This is another one of my favorite stores just to make it short and sweet they get five stars self explanatory i gave hobby lobby four because of their closing time I support anything relating to art its highly appreciated but some people gotta take into consideration for us late birds read more

Michaels - Arts & Crafts Near Me - Orange, California

this michaels is good for nothing but taking massive Ls.. Lazy workers, Long lines, Low inventory. don't go here, trust me.

Seriously unprofessional at this Michaels. I called to see if they have an item in stock, the lady answered the phone like if she were answering her personal phone. Then I asked if they had in item in stock, she says "what is it?" Then I told her I had the item number then she placed me on hold for 5 minutes! I thought she went to check, but nope! She came back to the phone like I had just called and I told her I was on hold and that someone is checking for an item, and she said "what's the item? yeah, no one if looking for it." And asked me to hold again. read more

I don't shop anywhere else for my art supplies! From paints, to canvases to frames and scrapbook paper,etc, I always get my random art supplies from Michaels. They often have deals on frames and canvases, which is good for me, because with all the painting that I do, it can get pricy to keep purchasing new frames all the time. It's easy to find someone to help if I'm looking for something specific. I've been here countless times and I still don't know where everything is because I'm not a knitter, cake decorator, basket weaver, or fake flower arranger haha... read more

Avoid this store, if possible. The associates are not friendly and you can usually find one who is on their phone. Going to a craft store should be a fun and pleasant experience. It's quite disappointing because I do like the selection that Michaels stores have to offer but I would rather go to the Joann down the street, where they are more friendly. read more

There is always a sale or if not a sale this week, just wait it out. Also double check on coupons.

Pros: Easy to get to location off the 55. Cons: Everything else. The service here wasn't the worst, but wasn't the best either. We were waiting in line at the framing counter for a pick up and the guy goes and helps someone who came in after us. Also trying to get someone to the framing counter was a huge pain. The knowledge of the staff also seemed limited. They really tried to be helpful but I don't think in the end they knew what they were doing. read more

Pamela thank you for being so patient as I returned over 20 items without receipts! What a pain it was but you didnt show it once on your face or attitude! You were so nice and helpful! Thanks for making my shopping experience so nice! Love this Michael's! read more

I'm here I feel like almost everyday. (I've already been here twice today) They pretty much have everything I want. Except for water slide decals and or just plain decal paper. I could use it. I have to go searching at other places now. Bummer. It's very close to my home. I could probably walk here in 10min...but crossing the freeway exits scare me. So I drive. So yeah, I dig it here. In the words of the Beastie Boys "She's Crafty!" That's me! read more

Debbie is AMAZING and I adore her. She always does my framing and it's always beautiful! She gives me great direction on which mattes to use and which frames to choose from. My frames are always ready within the two weeks they quote and I am always beyond satisfied. Thanks Debbie! read more