This is the best craft store I've ever been to. The people working there are so kind, friendly, and genuinely helpful. They go above and beyond to make sure that you are supported as a customer. Huge shout out to Jessie and the rest of the team that was working on 3/4/26 for being so welcoming and helpful. read more

To Whom It May Concern, I would like to make a formal complaint regarding my curbside pickup experience at the Michaels store located on Katella Avenue in Orange, California. On Friday, June 19, at approximately 1:45 PM, I arrived to pick up a curbside order that had been marked as fulfilled earlier in the week. My confirmation and reminder emails indicated that four items were included in my order. However, when my order was brought out to my vehicle, I received only three of the four items. I attempted to contact the store by phone three separate times but was unable to reach anyone. Eventually, I called the Framing Department and spoke with Marianne. I explained that my curbside order was incomplete and that I had been unable to reach anyone for assistance. Marianne was very kind, came out promptly, and genuinely tried to help resolve the situation. She took one of my items back inside to investigate the issue and attempt to complete the order. Shortly afterward, Jesse came out to my vehicle and informed me that the store did not have enough inventory to fulfill the missing item. I explained that I had never received any email notification, cancellation notice, or refund indicating that part of my order could not be fulfilled. In fact, I had received reminder emails instructing me to pick up my order, and those emails continued to show all four items as fulfilled. Unfortunately, Jesse's response was rude, dismissive, and argumentative. Rather than acknowledging the confusion or apologizing for the inconvenience, Jesse continued to argue the point and took no accountability for the situation. As our conversation ended, she walked away shaking her head, clearly frustrated with me. I found this behavior unprofessional and disappointing. It was evident that either a system error occurred or the order was not properly updated to notify me that one of the items was unavailable. Regardless of the cause, customers should be informed when an order cannot be fully fulfilled, especially when the order status and pickup reminders indicate otherwise. As someone who had worked in restaurant and customer service industries for more than seven years and has operated a business for the last ten years, I understand the challenges that come with staffing shortages and high-pressure situations. However, those circumstances do not excuse discourteous treatment of customers. While I understand the store may have been short-staffed, there is no reason for an employee to speak to a customer in such an unkind and confrontational manner. I live in Anaheim and specifically traveled to this location because it had the items I needed. I chose curbside pickup because I had a sleeping baby in the car. Had that not been the case, I would have gone inside to address the issue directly. I am truly disappointed by the level of customer service I experienced at this Michaels location. I hope Michaels will review this incident and provide additional coaching and training regarding customer interactions, particularly during stressful situations when employees may be feeling overwhelmed. Thank you for your time and attention to this matter. I look forward to your response. read more

They have a nice variety of crafty items and decorations. They offer a rewards program and weekly coupons. In comparison to similar stores they have prices on the higher end. With a coupon they are more competitive so be on the lookout for those. This one offers a framing shop too and they do a great job that looks professional. read more

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Asked where the birthday decorations were, the employee was like "well what do u see in this aisle" pointing at an aisle where there were seemingly only bday cups and plates. I responded "cups and plates" he said "no look in the aisle", lo and behold there were more decorations there but I could do without the sass. Wtv. SECONDLY, WHY DOES EVERY SINGLE MICHAELS SUCK SO BAD AT INFLATING BALLOONS? Given the party city shortage I've had to start going to Michael's and it has never been a smooth experience. Idk if they don't train their staff to do this task, or what but every time no matter what location they always struggle so bad. We waited 45 minutes the first time and another 30 minutes the second time, so it's not a unique experience. I've gone to grocery stores before and they fill balloons in less than 5 minutes, please help me understand. read more

Love coming here for their Cricut supplies. They have 1.5 aisles of Cricut goods. Today I found another brand with great quality/design HTV (Make Market). There are tons of craft supplies here, paints, you name it! The workers here are busy with curbside or pickup orders. Checkout looks so different now. It's all self checkout. I didn't know this at first. I was standing in the usual line and no cashier called me to their lane. That's when I noticed the self checkouts on the far left (one was out of order). The first one I went to wouldn't ring up my items correctly, so a worker told me to go to another one. Overall, they have a wonderful selection of all crafting needs. Some things are a bit pricey, but you're definitely paying for quality items. read more

Michaels - My Cricut & Make Market purchases today - Arts & Crafts Near Me - Orange, California

Honestly the worst Michaels ever. Prices are horrible and the employees are worse. They give unnecessary sass to COSTUMERS. The manager is worse because he talks about the costumers to the employees in front of you!!Rather just buy these items online or Amazon or a regular mom and pop craft store or swapmeets tbh. I hope they close down the Michael's. read more

This team is so great ! I walked in a little bit late to closing and they still managed to help me inflate my balloons ! I'm so grateful for the customer service :) Everyone inside here were super helpful when I asked questions! I definitely felt welcomed! Thank you so much ! read more

FIVE STAR FOR CUSTOMER SERVICE! I would like to compliment one of the employees at the Michael's on Katella in Orange. While shopping and buying some frames I was assisted by Jessie. She went above and beyond to help me by trimming my photos and helping me place them in the two frames.. Again she was very helpful and went way above and beyond customer service. Thank you Jessie. read more

WORST location!! I've been to this location maybe 3 times and each time I've had the worst time. The cashier today has zero customer service. The only person that asked me if he could help me was the one guy with glasses. The store is also a mess and the carts pretty much all had trash. read more

I processed an online pick up order for some tee shirts for a Tye Dye day at school. My pick up order was ready when I arrived but I saw that one item was unavailable and that they would reimburse me. Not a problem. It happens. The issue I had that I was not reimbursed after 2 weeks and then when I called, the manager said I had to physically go there and I do not live in that city. It was for a 5 dollar item. When I said I could go to the Santa Ana one or Irvine, I was told it was not within district. So I had to wait for when I was in that area. If you order online, double check the receipt and a reimbursement is needed, do not leave unless you plan to come back. read more

Andrew is always helpful and patient finding what I need in store has the best customer service

Great service our cashier Odalis was very helpful with balloons and colors . Super friendly.

We had several canvas prints that we'd picked up over the last few years and finally got around to getting them framed/ stretched. Cesar in the framing dept was very patient and helpful while we decided on matting and framing choices. read more

I brought in a large commissioned painting for framing around 11:30 a.m. today. The employees at the custom framing counter didn't acknowledge me, and they made me wait, standing at the counter for 20+ minutes, until I finally had to walk out. A solitary employee had been helping a customer at the counter while two other employees just TALKED in the back room. I appeared around the corner so the chatty employees could see that I was waiting, but that did no good. Eventually the two employees emerged in time to take their lunch breaks. This was no small job I needed done. The work had been quoted earlier at the same Michael's store for $871. Now my time and the previous time Michael's spent with me choosing frame styles is wasted, because I'll be taking my business elsewhere. I'm really disappointed with how this store is run. I do not recommend them. read more

Michaels - Arts & Crafts Near Me - Orange, California

Had a great experience today! We went in looking for a large glass display, asked Shan for help, and he went above and beyond to make sure we got what we were looking for. We will definitely be back and make sure to ask Shan if we have any questions! read more

A big shout out to Jesse for being super nice, friendly and extremely helpful. She was juggling many things when I went in today; working on go backs, answering the phone and so many other things. She took the time to help me find what I needed on top of everything she was doing. Thank you for acknowledging me and helping me out , I'm very grateful for that. Thank you so much for being so kind and nice this busiest season. read more

awful costumer service. some old lady was incredibly rude while "helping" me. i just gave up and left everything and went to another one where they were a lot nicer and actually could help me... read more

Please DONT buy gift cards from them. I bought 3 apple gift cards for Christmas & all of them had already been redeemed. I bought it only 1 day before giving them to loved ones. Don't waste your hard earned money. I might have to take it as a loss, per Sean (Manager) & Julio. I recommend having them behind the counter to avoid possible scams. Looking like a loss on my end unfortunately read more

This Michaels is great! Great for all your home and craft needs. Scrapbooking, crayons, paints, frames, floral, wedding, jewelry, baking and so much more! Lots of deals. Sign up for their mailing list and text offers. They often have lots of sales and there's usually a clearance aisle or two to check out and get future needed craft items for a steal! They offer classes for kids with random activities for $5 or less. They also have adult classes for cake and cookie decorating, wreath making, jewelry making, etc. Great birthday party place too! See store for details. Michaels is truly a one stop shop for your crafting needs! read more

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I had a great experience finding frames to fit by certificates! Kathryn is so helpful and spent a good amount of time showing me what would work for my certificates and helped me get the best value. read more

Michaels - Kathryn is so helpful and spent a good amount of time showing me what would work for my certificates and helped me get the best value. - Arts & Crafts Near Me - Orange, California

Great customer service they will go the distance for you and find you good deals. They have whatever you need.

Left after the cashier ignored those of us who were waiting in the line and took customers who just walked up and skipped the line. The cashier didn't say anything to those walking past the line and cutting. So upsetting. read more

This is one of my favorite places to shop. They have absolutely everything I need to complete all of my projects as well as my baking. I came here looking for one thing and this thing and walked out with 10. They even had some nice Christmas items 70% off so I got some awesome deals. Store was clean and the employees were friendly great shopping experience I'll be back read more

This store is well organized and well stocked. I often come here when the Tustin store doesn't have what I'm looking for. I usually do not have to wait too long to check out. The staff is very friendly and helpful. read more

Warning!! Check your online order when you pick it up!! Usually I appreciate the easy accessibility and reliance of decent products from all Michaels stores but I was so sorely disappointed recently when picking up an online order. I had order three packs of simple card stock for upcoming holiday crafting- black, white and cream. But then as I began opening the cream colored card stock at home and I just came to the sad realization that the packages had already been opened! I'm so disappointed in the quality of this product. I don't think I'll be ever picking up an online order from this location again. read more

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Although I can't say this is my favorite Michael's location, this store does have a good selection of art supplies, holiday items, and scrapbooking supplies. I hadn't been to this store in years. When I stopped by here the other day, I was happy to find everything I needed. My stepdaughter had her baby over five weeks ago, and I wanted to stock her up on all the cutest scrapbooking items for her adorable baby girl and my sweet grandbaby! This place was so crowded, and the cashier seemed overwhelmed. I think they were just really understaffed, and that make the employees seem unfriendly. I definitely won't hesitate to stop by here to stock up on all the best art and scrapbooking supplies! read more

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The staff is sincere and sweet. If its not busy, you'll experience their passion to help you with your artistic aspirations by just asking for their thoughts and advice. Highly recommend going into this location if you're even curious to craft but scared to start. Have a few ideas of what you want to make and share it with them. You'll be on your way to creating right when you get home. And if you realize you may have gotten too much, they are great with returns. Tip: remember to sign up for Michaels Rewards and file your receipts and the coupons they give you. read more

Christina by the front desk as me and my friend were walking out of the store I heard her speaking to another employee saying my outfit was inappropriate. I feel disgusted that she would even comment on my body or attire. read more

Michaels - This is similar to what I was wearing when she felt the need to disrespect me. - Arts & Crafts Near Me - Orange, California

Yelp challenge 2015 313/365 Oh Michaels smells so fine, you blow my mind, oh Michaels. The minute you walk in your nose is greeted by the scent of holiday spice. It is also no secret what holiday it is, since they go all out. Plenty of art supplies, paint brushes, paints, molding tools, canvas, writing tools, ect. Hubsters is a artist and the 50% off coupon saves him a load of cash. It is not the best place for supplies but with the coupon it is. My teacher discount saves me on classroom materials. Lots of seasonal collage materials, stickers, crafty parent pleasing gifts, ect. Loads of baking pans, cake decorating stuff, candies for melting and molding. With classes to teach you how to do it. Plenty of coupons from the Sunday paper, Michaels app, or use a teachers discount. Out of all the craft stores this one is my fave. 788 read more

First, Michael's is a store that you would never find me in. Alas, a promise is a promise. I had promised the little one some new beads and elastic string to make bracelets and necklaces for her little friend. The store was cluttered. I suppose a larger space might help that. It reminded me of the Pic N Save (aka Big Lots) on Tustin with heavier prices. The store is dated and the bathrooms were old and kind of grossed me out. My daughter said it smelled terrible. They keep them locked but they opened them for us right away. There is some gang writing carved into the toilet seat which, again, grosses me out. I also wonder what kind of freak finds a need to grab a dirty old toilet seat and put his own craft marks in it. Staff was friendly. They have a cupcake class here for little kids! Anyways, selection was OK but pricey. I thought the kids items were extremely dated. I bought string and letter beads, Honestly, Toys R Us has way better craft sets for little girls at about half the cost. Just a dad's opinion for little girl items at this store. read more

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I stopped at the Michaels store on E. Katella Ave. in Orange. The store was nice and clean and it was also, a very busy day. I bought a two pack of black Sharpie, markers. A pack of wooden clothespins and a twelve pack of rubber stamps. The employees were nice, friendly and very helpful. I will place those items in Diana's Christmas stocking. Well, my wallet was getting too light, ( cheap) and I left. Robert H. read more

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Sabastian in framing is the best!!! Very helpful and knowledgeable!! Thanks for making our framing experience wonderful!!

This review is for the custom framing dept. I brought in a few pieces to be framed and was assisted by Carlos a specialist in framing. He was very helpful and rushed my order for same day pickup. The only negative was when I got home found out one of my frames not the custom one was damaged and to to return it! read more

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Honestly, I can't really complain about this Michaels, especially when considering its last sister store was all the way in Rowland Heights. Which also closed down when it become more of an Asian central. :/ Anyways, I feel this Michaels is at a much better location with much better parking. The shopping center is more spread out and possibly a bit more lively, though that may be due to the In N Out and other food options (Chipotle, El Pollo Loco, etc.). Inside Michaels, the aisles are also pretty spread out so that you don't feel claustrophobic. It also seems quite big compared to other Michaels, though the high ceilings probably help in that aspect. Prices are okay. I never come here without one of the weekly coupons, which will at least save you either 40% one regular-priced item, or perhaps 25% entire purchase (restrictions apply, of course). Definitely check on their website on your phone, as they can scan your phones if you have a coupon displayed. If your phone's screen is cracked, then you may be crap out of luck. Huge frame section. I wish their paper craft section was a bit bigger, but perhaps it's a dying art. Service has been good. I see customers bring in their pets, which i'm not completely thrilled about. I love dogs, but there's waaaay too much glass shards on the floor, especially Christmas-time. If you love your dogs, please keep them at home or have them wear shoes. Or, if you have a crappy-behaved pup, then perhaps leave the pup at home to avoid any issues at store. All of my crafting needs have been met here, though, so props for that! read more

Thanks to Edgar the store manager with my picture frame issue today, 12/28/21! Awesome customer service my good Sir!

The selection here is always great. The store was clean. I came around 530 today and the lady at the front, her name began with an O, she helped me with a return and my purchase. Very sweet. read more

This is the store to go and I love buying tye dye supplies here. They also have all your craft needs. Some things can be a little over priced compared to other stores. I love the customer service here. I keep coming back and it's great that it's next door to Petco. They have a lot of parking. read more

The manager here is so incompetent it's almost impressive. The item I wanted to purchase was on the app for half the price as what it was ringing up for in the store. Rather than allowing me to either purchase it online and take it home (as I would for curbside pickup anyway-and not have to return the following day) or honor the online price, the manager would not honor the price, nor did she seem to have any clue how curbside pickup works. What a complete and annoying inconvenience- some people have no common sense or courtesy. read more

I appreciate this particular Michaels because they always stay up to date with their stock and aren't afraid to put things that aren't selling in the discount/blowout aisle, therefore giving them more room to stock items that do sell in those areas. read more

Worst customer service , I asked to use my teacher discount and she replied you have to do it on line in a snappy remark it's always been like that nothing has changed . I replied oh I'm sorry I'm a new teacher I don't know your policies can you tell me more like is it a one time thing or can you always use your teacher discount she replied I don't know I told you go online ! So rude will definitely take my business else where . read more