This review really concerns my surprise and disappointment at Michael's poor customer service. I bought a defective battery operated candle at the West Hills location. I tried to exchange it at the Moorpark location but they were out of stock and the manager refused to make a price adjustment. Then I sent several emails to the company's customer service dept. and after their initial response that someone would get back to me, THEY NEVER DID! I live quite some distance from both stores so it would have been very inconvenient to make a special trip just to settle this. I don't think it was too much to ask them to send me a new battery or a small partial refund but they totally blew me off. read more

They wouldn't let me do two transactions. I only wanted to because I was buying something for a friend. And I needed the second because it was for work. Even after I said I would get in line again, the cashier wouldn't budge. Which would have been a hassle since they were busy. So I bought what I needed to for work. And I don't know what to do for my friend. Won't be going back to that store anytime soon. read more

I took an original Jim Morrison oil painting here for framing. I had no idea what type of frame I wanted and I am indecisive as it is. It didn't help seeing a bazillion options hanging on the wall and the employee was very patient and helpful with narrowing it down. I said I wanted something "old school rock n' roll" and she immediately recommended an aged black leather frame. I pretty much erupted in cheer when hearing this and told her she was brilliant. I mean Morrison basically slept in leather pants and no one can pull them off better than him; OK maybe skinny Axl Rose but that is up for debate. What is worth mentioning is they scan your picture into their computer and show you exactly what it will look like in different frames. This is really great in determining how much to crop if you are using matt. At the time they were running a 75% off framing deal and we all know how expensive framing can be so I was stoked on the price. The painting is now on my wall and I couldn't be happier. Cheers read more

I like this store a bit better than the one in Encino. More staff. Store is nice and clean. Really organized. The reason for 4 stars is because I think a few items are actually cheaper at the other Michaels. So I didn't purchase anything today. read more

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Seriously people we live in the small town of Moorpark. Why do expect supper Michael's, they would make it! If you need the large stores with huge selections drive in to the city! It's a great store! almost every time I go in there I find what I am looking for. I give it a five start because I believe in supporting our local stores. If we don't, they won't be around! read more

I've dealt with multiple employees here they are terrible huge company no concern for their guests their manager can't even help with their loyalty program lazy! Their framing dept clearly work off commissions and basically admitted its a monopoly ... $2800 to frame two pieces ... had another local company do it for $800 ... such a joke read more

Visited 11/18/17. Poor staff management. Registers not able to handle volume for a sale. It's the holiday season and please staff accordingly on the weekends when you promote a sale. Very disappointing. read more

This is the first time I've had this issue I got a same-day-delivery and I looked up when the store closes and the app says 6pm and google says 7pm it duse not matter I did not get my delivery same day oh well I can wait this is something they need to fix I I order after 2 before and got my ideas same day so idk what happened read more

Michael and I see each other all the time. You could even say, we are going steady. He's the pen to my paper, the frame to my picture, the ink to my stamp. When I'm bored, Michael provides me with coloring books and bubbles. When I'm sad, Michael provides me silk flowers and beautiful plants! When I can't sleep, Michael provides me with fabric to make pillows. Last year for Christmas, Michael gave me five beaded necklaces with Swarovski charms! Michael writes me notes on custom stationary, makes sure my fountain pen drawer is always stocked, and wraps my presents in the cutest paper. I love Michaels. read more

I cannot believe the amazing help I received from the store manager, Jeremy at this store. The situation is a long story, so I won't get into it; however, I urge people to take the extra time/drive, i.e. the extra mile to go to this store rather than others in the area. The store manager, again, is maybe the best more helpful professional retail supervisor I have ever met. He is knowledgeable, personable and so very sweet. If you don't believe me, go to the store and see for yourself. Thank you so much to him for his generosity and to Michael's for having ht e best products ever! read more

I would like say a personal thank you to Kyle who works in the picture framing part of Michaels. He was so helpful and kind to me when I brought a very special request to him asking him-to please put a frame back together that had broken. He spent time with me helping me decide what could be done and also went out on The floor and helped me pick out just with the right frame . He offered his insight and also put it together for us. His kind and caring manner were so evident. I just want to say thank you Kyle! It was a sensitive situation since my mother loved The picture given to her when my brother died. He handed it perfectly. read more

I placed an order 4 days ago online for curbside pick up and called everyday and was told my order would be ready today (4 days later) called and now the store is closed without my order. I understand we're in a pandemic but I actually have a business that's still up and running and needed this order. I then called Camarillo store where the manager told me everybody's taking a loss right now and she could only help her stores customers and other store were not her problem. I asked her what her thoughts are and what I should be doing or how I should get my order placed and she told me it was not her problem and that we were in the middle of a pandemic and that she was on the front lines, I then asked her if Camarillo could place my order she replied with I'm busy and I should've placed my order in Camarillo. I then told her I lived in Simi and what should I do she said she had no clue corporate didn't give them any instructions. When I asked for her name she not only refused to give it to me she hung up on me. So now they not only took my money but I have no order. Thank you for nothing and for taking my money this will be going to the Better Business Bureau. read more

Just went to this Michael's location this morning and Leanna was super helpful and efficient! She made my holiday shopping so much more easy with her help. Would 10/10 recommend ;) read more

Why is this store so cluttered? Why is service so slow? I can't stand this store, but we always need to go there to get school project stuff. Michael's should just keep some of those 40% coupons there, so you don't have to remember to go to the Sunday paper and clip it out. And don't bother asking for one when at the store. They act like you've asked something really outrageous. read more

Unfortunately, due to my area of focus, I must visit this Michael's location more often than I'd like. This particular store is usually somewhat messy and understocked. My real complaint, though, is with the employees. I understand that for most people, a job is just a means to a paycheck, but some of the kids they hire here make no attempts to obfuscate this obvious truth. Maybe it makes me cranky, but there's something truly irritating about employees not knowing what a burnisher is, or mounting board... or whether it is in stock or if they even carry it. When I go here, I know I'm on my own, because if you can't find it, good luck finding someone who works here who can. read more

I encountered a really rude employee and will never be back to this location. It was a horrible experience and I would rather drive to Aaron Brother's in Simi Valley, where they train their employees on how not to suck. read more

I ordered scrapbook supplies online to pick up at the Moorpark store. I picked up the order and briefly checked to see that everything was there. When I took out the supposedly brand new paper cutter, I noticed that the packaging had been previously ripped open completely, but someone had carefully taped it up again to give the impression it had never been opened. Yes, they managed to sneak one by me. I will be returning or exchanging it. Next time I'll stick to ordering from Westlake Michaels or Joann's. read more

I like this Michaels better than the West Hills' store. I give them 3 stars because they have a better selection (for things I typically want), and I honestly haven't had the waiting in lines that I get at that other one. The other store only got 2 stars. What I forgot to mention with the other Michaels, but is equally bad at both stores, is the fact that they are ROTTEN about honoring their own coupons. I can't believe I've had to teach them how to read their own coupons. A number of times, they'll tell me, "Oh, that's expired"......... when it clearly hasn't. On other occasions, I have gone in with coupons where, by accident, they expired like the day before, and I didn't realize. Do you think they've honored them??? Hell no. Not even close. Well, then how come so many non-Michaels' stores are now honoring anyone's coupons, not to mention, expired coupons? Why does Michaels have to be such a- -holes about it??? SERIOUSLY. read more

Love Tyler at Michael's!!! Omg!! He was so AMAZING helping put a shadow box together for my son who is leaving for the MARINES! Thank you Tyler for all of your GREAT help!!! read more

The managers here do not know their acrylic paints from their oils. The brushes are in complete disarray and many are damaged beyond use. Beware. read more

The Moorpark location has THE worst customer service and this is not one isolated incident. In person, the employees are horrible and on the phone, it's even worse. I was in the store looking for an item and when I found it, there was no price. I searched to find the same item that had a price tag but NONE of them had been marked. When I took it to the register, the employee copped an attitude with ME about how it wasn't marked and she would have to do more work. Today, I called to inquire about an item in stock and was put on hold, which actually, wasn't so bad. When the employee picked up the line and asked what I wanted (yes, in those words), I started to explain but before I could I was cut off with: "No, we don't have that." CLICK. Are you kidding? NEVER. EVER. EVER. AGAIN. read more

Love this place. Whatever you need, they will most likely have it. Scrapbooking, Yarn, Baskets, Ribbons, Flowers... the list goes on. Must more impressive than Joann's (unless in comparison the the Joann super stores which are up to par with Michael's). Highly recommend this Michael's in particular to fulfill your crafting, baking and decorating needs! read more

i had a custom framing job done here and it took two or three weeks longer to finish than they had originally told me. that being said, they communicated with me every step of the way and explained the situation....THAT made me happy despite the delayed delivery. I will return to this Michael's because of their professionalism and good customer service read more

I called the store to make sure they were still doing curb side pick up and they let me know that they were so I placed an order online before the 3pm cut off to get my stuff the same day. I never heard from them. I called the next day and they said they were really busy but my order would be ready within a couple hours. Never heard back. I got an email at midnight saying my order was ready so I drove over up my order and found out that no one was at the store and the customer service number wasn't taking calls anymore. I tried to contact them through their live chat but they were no longer answering live chat. I understand there is a lot going on right now but I can't even get a hold of someone to get my money back. I've been forced to do a charge back through my bank. If your not going to operate you business right now that's fine but be upfront with people. Don't take their money and make it impossible to contact the business. read more

I called to see if they carried a specific brand of face paint. They told me to give them a minute but they had me on hold for 40 minutes so i hung up. I call again and explain that I've been waiting and i still need to know if they carry that product. The lady (Kelly) puts me on hold just to hang up on me a minute later. Im never giving this store service again read more

Moorpark Michaels: Thank you to Lauren in the framing dept. I arrived late, @ 9:00 pm. I needed ready made picture frames for 7pcs of large artists prints. I arrived very tired, didn't feel good & was confused about what to get. She ended up as my personal assistant for over an hour. She was incredibly helpful and very kind. At my request, she was happy to place the prints inside the frames for me, (did it twice, as I changed my mind & preferred a heavier style ! ) She was very accommodating. They look great ! To top it off, she also carried them to my car on a cold & late December night. I appreciate her good customer service and hope she is considered a valued employee. Michaels will now be my 1st choice. read more

Had a bunch of odd-size posters that I needed framing for. The woman who worked in the framing area helped me measure them all and get the right sizes (I had lost my list and couldn't remember what was what, but she also cropped two of them so I could get a frame that fit. It's not my first time in this particular store and they are always helpful. But I was really appreciative of the woman taking the time to get me the right stuff, and I had over 10 posters/pictures to deal with. WIsh I'd have paid attention to get her name to give her boss the head's up. Long haired brunette is all I remember. read more

After two years of shopping here I can finally say the store has improved significantly. My wife and I were approached three different times to see if we needed any help. A young lady named "Lizzie" was very helpful and absolutely pleasant and cheerful. Not like some of the other rude and unprofessional employees that work there. When we first started shopping there two years ago I couldn't believe a company like Michael's had such bad attitudes working there and the store was a mess! Now things have gotten better with more quality employees like "Lizzie" and cleaner-instock aisles. Keep up the good work! read more

Nice selection, though less yarn than other stores. Some of the friendlier Michael's employees in the area. Go here instead of WLV!

Michaels is Michaels ! Nice store, somewhat organized. If you want to find something or want to know if an item is in stock....download the app. Asked an employee where something was, he said they didn't carry this item. Took out my phone BAAM...isle three ! Found what I was looking for :) thanks man for your help read more

All frames are 50% right now. Custom framing 60% off. Store is way more organized lately. Staff is a little.... flat as usual. But thats ok. Still lots of sales and decent products. read more

I have shopped with the Michael's company for twenty plus years and this store location since it opened, but recently I have found myself regretting my trips out there. For one, the staff at this location have become far less knowledgeable in the crafting items and techniques that are found within the store. I have noticed that Michael's, in the last 10 years or so, has had a extensive turnover in staff, which is fine, but they should show the motivation and the basic understanding of their products. The store is often highly unorganized, which makes finding things without assistance difficult. So when you seek their help and can't receive it, it is quite a disappointment. There is also an issue in relation to their coupons policy, which I've noticed over the years has become more and more stringent. I have read in previous reviews that their coupon policy stinks and I agree. Michael's prints out a 40% off coupon with the receipt, I get coupons in my email, mail and Sunday newspaper so it is obviously that Michael's wants us to use coupons, but then you get to the register and they refuse to take them. Each time I come to this location there is always a different excuse for why they aren't able to take them. On one occasion, I was told that I couldn't use more than one unless I had a credit card with a different name or was paying with cash. In what sense is that professional? So yet again I leave this location wondering to myself, "why do I shop here?" read more

This review is for the Framing Department. I brought in a large damaged matted/framed photo, not certain it could be repaired. John expertly and quickly repaired it. I got a telephone call two days later saying it was ready. John was very polite and professional. I've had other framing done at this store and have been satisfied but this experience was so positive I felt I need to thank and compliment John. read more

My kids bought me crayola brush & detail dual tip markers for Christmas. When I opened them to use them, some were not working. They gave me the receipt and I took them back. They were $20.00 and they only want to refund about half. I ask why and was told because they were open. Had they worked, I would not be returning them. I came home and told my kids not to shop at Michaels again. This I a Ridiculous policy. read more

Very disappointed with Michaels in Moorpark. Bad enough you have to wait in a long line. It's the Holiday's staff it up Michaels. When purchasing an item that was damaged I was glad they gave me a discount but because they already gave me a discount I couldn't use my coupon. I asked the girl how does that help me. I'm willing to purchase the item but would like more off since I have to pay to fix the item which to me was worth it but they wouldn't give me an additional discount and the girl was being sarcastic "REALLY". I'm a customer and being treated like this. So long Michaels I'll go somewhere else. You're not the only craft store. read more

if i could give no stars i would have, horrible experience Britney the "manager" had the worst attitude, rude and nasty and giggled the whole time, will never go back read more

Today I was hoping to find some nails and hooks to hang my whiteboard with and Tyler was very kind and willing to help me out, he took the time to show me where the nails and hooks were and proceeded to help me decide which option would be best for me! Very nice to have someone so eager to help and make it easier on my day! Will be returning to this michaels soon with a smile(: thank you Tyler!!! read more

Helpful staff. The floral invididual working just before x-mas was quite pleasant and assisted our every need. I'll be back for more business. Thanks. read more

Love Michaels! Ever since I discovered this art store I have gotten my art books, sketch books, my art supplies from this place, such a big variety on everything from drawing, to arts and crafts. And they have coupons online to give you discounts, so make sure you check that out before going to the cash register because you could save some money by the coupons, also, it's easy to get lost. read more

I love all the Michaels store for all the nice craft things they have in the store...however this particular location..the customer services in just horrible..the associates are rude and are grumpy faced all the time..Wonder who hires them in the store... read more