Michaels is usually a fun place to shop, and I always leave with more items than I planned to or came for, but this store was very different. The store looked well organized for the most part and they did not seem to be understaffed in any way. There were many employees around, but not one of them greeted us or even looked at us as we passed them. I even went into the picture frame area because I had a photo print that I was thinking about having matted and framed, but the gentleman behind the counter was laser focused on his computer screen, he did not even bother to look up. I looked around at the merchandise in this area for a bit longer and then proceeded to browse other areas, where we also encountered more employees who were too busy (not helping others) to look in our direction or acknowledge us. The planner that I came for was no where to be found even though the online information told me that it was in stock at this location(it even told us which aisle). I did not bother to approach any of the employees to ask for anything because they all seemed pretty unapproachable, and the opposite of friendly or ready to assist. I found a different planner that I felt would suffice. My daughter found a bunch of yarn skeins that she liked for a crochet project, and then we made our way to check out. The woman who was checking us out sarcastically and abruptly stated "Ya got a planner, now your life's gonna be perfectly organized" as she scanned it and placed it in a bag. She was bitter about something, and that was obvious, but why would she bring that to work? I awkwardly attempted to laugh, my daughter pinched me, and then I just thanked her and we left. We should have spent at least double what we spent, but nobody wanted to help us spend our money. It's too bad. I don't know why, but it seems that this Michaels has a dark cloud over it or something, because the folks who work here absolutely hate their jobs and it really shows. read more

Michaels - The Happy Planner! - Arts & Crafts Near Me - Modesto, California

Who knew you could find Sanrio fabric hiding in the aisles here! They had cute Disney bolts as well and to get it cut you go back to the frame section. They had so many deals throughout the store and the line moved quickly. Everyone was helpful but being a coupon for sure if possible to get the best deal. read more

Michaels - Sanrio / Hello Kitty & Friends fabric bolts - Arts & Crafts Near Me - Modesto, California

Halloween time at Michael's !! I heard that they had a great selection of Halloween decorations so me loving Halloween decided to check it out!! They have so many good things . Business was well organized and had a great selection of everything. Hayley checked me out. She was very friendly and helpful! I was watching the way she handled customers because there was a little bit of a line . And she's was fast & efficient. I didn't have to wait long at all. I will be back soon to see what other goodie's they end up with. read more

See all

I've figured out the secret for Michaels at least for me. Use the app and order curbside pick up. Watch for sales, use coupons etc. They occasionally have e online deals that drive up pickup cou t for... My fave find: Ashland jar candles. Thry throw lo Ely accent and last longer then other higher end brands that you'll pay 30 for! I e been getting g them here for $3.99 for so.ething that lasts 4 days!!!!! (Of course ti ual burnng!) read more

This place is awfully incorrectly priced and despite letting the cashier know what you see and showing pictures. Cashier Haley? Or whatever her rude non customer self is, does not understand the sales! She talks down to you like you are bothered to her and in her eyes she is right about everything. As if nobody has ever shopped at Michael's before or worked in retail. I picked up floral from this area and they came original price. I said I bought these at other michaels and they were on sale! She said oh they must have honored you the price, are you a teacher or some kind of discount they gave you. I said no I'm not a teacher but I did enter my phone number as a Michaels member and got 40% on my other floral. WHY AM I EVEN ARGUING WITH AN EMPLOYEE??! Sad to say I spent a lot here but I sure won't be coming back. Her customer service ticked me off and people like that need customer service training. I do not care about purple, green sticker because your signs don't specify that. If you want your purple, green, yellow, orange stickers to be 40% at least write it on your SIGN! Yeah?! Retail has changed so much, it's sad that you have to show proof in order to make them sales or maybe not! read more

See all

I'm very happy I came to the custom framing section & was helped by Michael. He's very knowledgeable in color contrast. I was able to find a perfect frame for a special art piece. read more

Michaels - Arts & Crafts Near Me - Modesto, California

Poor customer service. I rarely have had bad experiences with customer service, but this one disturbed me. I did not catch names of the two people that "helped" me, unfortunately for me - fortunately for them. Did not seem like they wanted to do their job and got annoyed at me for even calling in the first place. I get that your job might suck but I didn't call you on your personal phone to talk about my Michael's order. I've had help from people who clearly did't want to be working that day but they weren't catching an attitude with me. There's a difference between being low energy and being rude. read more

I was in the store yesterday to return a few items, with receipts, they could not find items in my receipt, and eventually supervisor came and said that I didn't pay for them, I was so embarrassed and frustrated , came home and checked everything I bought and I noticed their incompetent cashier scanned few items twice and left some out And this all comes from poor customer service and zero training , before you put these people behind the register that accused the customer of stealing Make sure they know how to scan the items one by one and pay more attention to their duties instead of standing there miserable and waiting for their time to clock out and go home. read more

Great selections and value. Crafting at its best for sure. I have always found everything I needed at Michael's

So I have always been a fan of Micheal's but I took my kids to a art class in which they made friendship bracelets and the lady running it was super rude to me. Not sure what her problem was. So she kept offering to the other parents to make multiple bracelets. After making one I asked for another string to make a 2nd one and she she gave me this disgusted look and said" you already made a few!" When I had only made 1. then she kept announcing next weekend craft to certain parents making eye contact with them and showing them them the flyer. She never directed the announcement to me or my kids. It was very apparent she had an issue with me. After That awkward encounter I don't wanna go back Micheal's. I have spent hundreds of dollars on acrylic paints, brushes, and canvases, not mention all the other art supplies I buy along with decor. From now on I will be ONLY going to hobby lobby where they include EVERY ONE. Micheal's find someone with better customer service skills to run your craft events because the gal with glasses that had the friends ship bracelets came off unapproachable. Thanks to her you lost a 35+ yr customer. read more

Customer service is a thing of the past at this store... Their frame selection is limited, and the few frames they do carry look like left overs and open boxes... It's almost like a second hand store. read more

Michael's has a delightful surprise business in the back of the store. Aaron's framing moved here some years ago. They are professional and exacting in their measurements. Great skill at choosing color schemes and putting together one of a kind framing jobs. Aarons has always exceeded our expectations. read more

Rude and unhelpful employees!!! There was literally no one in the store except a bunch of employees. Not a single employee greeted me nor asked if I needed any help. The prices were not marked on most of the merchandise. There were signs all over that said "Ashland" silk flower products were 50% off, and I picked up about 10 silk flower items marked "Ashland" and went to the checkout. One cashier (and No customers) was standing there and asked me if I was paying with a card. When I said yes, she told me to use the self checkout!!! How lazy can you be??! So when she started ringing up my items, absolutely none were 50% off. I told her that there were signs all over stating the 50% off these items and she said, "Oh, not THESE items." The total was nearly $70. I said, "Forget it, I'll go elsewhere"! What a waste of time shopping at this store. I went to the dollar store and bought 2 dozen silk flower stems that are actually nicer than what Michael's was selling. My bill was $26. No wonder the store was empty. Boo! read more

Cake decorating, scrapbooking and crafting, oh my! Michaels carries products for all of these hobbies and more. I often shop at Michaels for cake decorating supplies. The prices are reasonable and they ALWAYS have coupons (usually 40% off an item). Occasionally you will find the valuable 50% off coupon which I like to use on big ticket items. The last time I had such a coupon, I used it on the Ultimate Decorating Kit from Wilton. Pre-discount, this item would have cost $199.00 plus tax. Savings of $100.00? Yes please! I wish I was more of a crafty person. I would totally buy materials to craft something, like a jewelry box per say. But seriously, Michaels is legit. Great deals and products. That's all. ;) read more

Needed to return a couple things at Micheal's but was drawn in at how much stuff they had in stock. They have a lot of items in stock that aren't in stock at my local Micheal's so I had to browse around. The staff are very friendly and the line didn't take long at all to check out. I highly recommend downloading the Michael's app before you shop here. The app tells you what's on sale and gives you coupons. ALWAYS use a coupon at Michael's!! Never pay full price for an item ever again because they always have coupons on the app. read more

Such a great place for crafts and hobbies. I'm always able to find some cool home decor ideas. Anytime my kids have a school project that requires some art supplies this is a great place to go. They can be a bit pricey but they are always having huge sales like 40% off a lot of items. The store is not too big and always smells like cinnamon. My last visit I had three paintings custom framed. They had a huge selection of frames to choose from and the price was a lot better than other stores. The customer service at the framing desk in the back was very good and they did an excellent job with my paintings. I have never had a bad experience at this store. read more

Entrusted an original child chalk art work to don (?) it turned out amazing with multiple colors of matting and simple matte black frame trust him with your precious art pieces read more

NEVER trust Michael's with your money! In Dec. a family member purchased a Cricut cutting machine for my Christmas/birthday gift. She thought it was a die cutter with push button controls but she purchased the wrong item. When I opened her gift I pointed out that it wasn't a die cutter but a Cricut, which I had no need for. So, she promptly returned it, well within the return period. She was given a gift card for the almost $200 item (the Cricut) and she brought it to me. I tucked the almost $200 gift card away excited that I would have it to spend at a future date. Fast forward a couple of months... I went on the Michael's website to look at Easter items. Before I placed my online order I checked my balance. THE GIFT CARD BALANCE WAS $12, NOT THE ALMOST $200 MICHAEL'S WAS SUPPOSED TO REFUND ME!!! I spent, literally MONTHs trying to get their error corrected and get the full amount they owed me refunded back to me. I went up thru the corporate office with all the documentation necessary to prove Michaels had cheated me. Long story short, MICHAEL'S REFUSED TO GIVE ME BACK MY FULL REFUND AND CHEATED ME OUT OF CLOSE TO $200! I told the store manager that I wanted to see security tape from the return because he claimed the huge Cricut hadn't been returned. He refused to show me the security tape, which would have concretely proved the Cricut was returned and we were cheated out of our full refund. TO THIS DAY THEY WILL NOT RIGHT THEIR WRONG. I WAS CHEATED OUT OF ALMOST $200 ON MY RETURN. I WILL NEVER SHOP MICHAEL'S AGAIN AND CAUTION OTHERS ABOUT CHECKING GIFT CARD REFUNDS ISSUED BY MICHAELS. DON'T LEAVE THE STORE WITHOUT VERIFYING THAT YOU RECIEVED THE FULL REFUND ON YOUR GIFT CARD! read more

Lady at front register was really impatient and rushed me along saying customers are waiting when 1 person shows up in line. I felt like I was being rushed and pushed out the door. The lady was just not nice. There was no reason for anyone to act like she did. No wonder why hobby lobby is always crowded. read more

This difficult time is stressful for everyone, and if I had written this review yesterday it would have been about a rude and lazy employee with a bad attitude. Thankfully, today was better. I was having a difficult time finding what I needed online for curbside pickup. After once again ordering something that looked right but (when I received it) wasn't, I was disappointed and asked to speak to Ryan on the phone. I explained to him what my issue was and what I was truly looking for. After a couple of minutes on hold, he told me he thought he had the right thing. He then brought it out to my car, along with other types of the same item, so that I could choose correctly. What a sweet thing to do! It was a marked contrast to my experience yesterday while picking up an order from one of his employees who had a bad attitude. I was able to re-order through the website while Ryan stood patiently by my car, and he assured me he would have it ready for curbside pickup as soon as his system allowed. Twenty minutes later, it was ready to go. Thank you, Ryan, for your assistance and your willingness to help me get the right thing! I appreciate it so much. read more

I asked 4 people to help me. I was there around 9 am and there were very few people in the store. I needed supplies to make a shirt for my daughters 100 day of class. All I got from them was go to Aile 14 and 15, try aisle 42 in kids. I asked mutiple people how to affix the gems to the shirt. They said aisle 14 you should find all the stuff -so I found fabric glue. Now I've made a shirt and as I pull it away from the backing the gems are popping off because they adhered to the backing. I used the wrong stuff is all I can think. So unhelpful Michaels. I even said what I was doing, that I needed help and an understanding of how to do it. 2-4 didn't know where the items I was looking for even were located. Is this typical of Michaels? Maybe Hobby Lobby is where I should try next time. read more

This is one of the nicer Michael's. It is large and filled with gotta love/hate items. So much variety in this store that it literally will suck the dough right out of my wallet. They always have a large selection of craft items to fill up my time. If i am in the mood for flower arranging, scrapbooking, painting, collaging, this is the place I go to. :) Add a little art in your life and drop by a Michael's today. P.S. if you see something expensive and you gotta have it....buy a pack of gum, you will get fresh breath, not even a dent in your wallet and a coupon for 40% off for the following week to purchase it. :D Is that not sweet or what! read more

Gonna give it 4 stars just to be different. lol Actually I like this store. I'm really not a craft minded person but once in a while I need something that I can't get anywhere else but Michael's. There prices are good, kind of high for some items but overall not to bad. The staff that I have delt with has been very knowledgeable and helpful which makes for a good shopping experience. Would definitely recommend it. read more

Brandon- A smile and have a nice day goes along way!!! When serving the public you should not look as though you hate your job. Today your store was busy to say the least and stressful to all, shopping is made so much more pleasant by those who are serving you and today that definitely was not the case. read more

I just started a new hobby, so 4 stars for optimism and accumulating lots of supplies. I've also had fast, friendly service when my returns were processed. But uh, yeah, the checkout line... horrendous... and when someone pays by check, oh, lord (who does that any more?) read more

I love this store! This is just a giant place full of baubles and trinkets for the crafters out there. I wanted to make a bracelet for my sister's birthday and was able to get quick, friendly help and some great beads for cheap. There was actually a girl transferred there from another store for the day and she didn't know where she was going but offered to help me out. I asked her for an opinion on my project, she was honest and helpful, which I really appreciated. I love the staff here, they seem genuinely nice and willing to help... and unfortunately that is sometimes rare in Modesto! read more

I stopped to going to Michael's as soon as Hobby Lobby opened. I personally feel that they are extremely overpriced. I would pretty much avoid this store at all costs, I would save so much more online. Every once in awhile I would have to make an unfortunate trip into the store though. I would only ever go in to buy 1 thing and on two occasions I was in line for 27 minutes!! Oh my gosh, I thought I would explode. This location is so understaffed :( or was, maybe they have finally hired more reps. Oh well, doesnt make much difference now anyways since Hobby Lobby is around. read more

This craft store has me at some what of a lose because of the poor customer service. It isn't that they are not covered staff wise, they are just INCREDIBLY slow. I came in only wanting a small bouquet of silk flowers and I went into the line, mind you this is only at 10am-not a very busy time. There were 4 girls on cash registers and still there was a line that was flooding the rows of flowers to the point that I couldn't even get to them all without asking someone to move because of the slow pace. The quality of products are wonderful but the lack of customer service and speed is unfortunate hence my inability to give them anything higher than three stars. read more

This review is for Elaine, the framer, in the frame shop. She is amazing. She took a mirror that is really sentimental and special to me and treated it it as if it was her own. She patiently helped me pick out the frame and it came out beautifully. Then she thanked me for letting her be a part of something so special to me. Where did you find her? Thank you, Elaine! read more

I really do love Michaels but they are really overpriced. Now that Hobby Lobby is in town, it only makes sense to take a longer drive over to McHenry to get all the stuff I need at a bigger discount. They do however always have coupons and have the Martha Stewart product line which is cute and trendy. Staff are generally helpful... just not in the budget to be spending a fortune on DIY. If I wanted to do that I probably would just pay someone to do it for me. read more

This review is not about the store itself or other workers. It is about a specific employee... I love michaels I'm there around 2-4 times a week but recently i have had SEVERAL experiences with the cashier Hether she is always tremendously rude and in a bad mood. She will make you feel like you are not welcome in that store. If you want to experience horrible customer service ask for heather. She has a terrible attitude and will make you feel uncomfortable your whole transaction. On the other hand we have Kelly who is an amazing cashier and will go beyond to make your experience amazing she needs a gold star or become employee of the month! read more

Rude! Wish they weren't about the only craft game in town. The workers at this location are rude, particularly the men. Nobody gives one you- know- what about helping you unless you are buying custom framing. The man behind the framing counter was particularly rude. He was helping another customer with a huge blueprint on one side of the counter, and had a giant picture sitting on the other side. No place at all to set anything to see if my picture would fit in the frame I was going to buy. When I asked for a small workspace, he responded that the restrooms were for customers. WTF? Also, they don't carry mounting tape (for pictures to mats), they use it in back, but they don't sell it. How dumb is that? And last trip, got there at 8:45 to buy one (self serve) frame, and they must have told me 5 times they were closing in 12 minutes, 11 minutes, 9 minutes....I could not relax and ended up buying not what I really wanted. Don't care for this location at all, too bad they are one store per city! read more

Michaels and I have begun sort of a craft love affair. I'm working on tons of wedding stuff, and have been in here pretty often. The stock is usually pretty good. The coupons, are great! Seriously 50% off, you can't beat that. My complaint is the staff. As Miss E said they are generally un-willing to help. They're often clueless, and not the friendliest bunch. Usually I drag the fiance around aisle by aisle trying to find what we need. Ugh, I guess that's the price I have to pay half priced items! FYI plan on spending a bit of time in line. There's usually one (maybe two) registers and the associates seem to move at a snail's pace. read more

Just want to yelp about AMY a manager there. For some reason she is mean and hateful.She throws a wet blanket on your creativity and if you are in a happy mood that's what seems to bring out her bitterness. Was she like that in her job interview? If so, shame on who hired her. She needs customer service training. Why does Michaels have coupons if the manager is crabby and impatient with you for using them? I am craft shopping elsewhere. I spend too much on my various hobbies to be treated like garbage at Michaels. read more

The kids club and summer camp is wonderful. The instructor is so patient with the kids and really seems to love crafts! They have a good range of crafts on different weekends seems catered to different levels of skill. read more

Michaels - Arts & Crafts Near Me - Modesto, California

Just another Michaels. Nothing special about their product variety or their staff. Staff isn't the most helpful. The line is always ridiculously long. There might be 5 staff members on the floor, but only one person at the register. They won't come up and help even if they see the long line. Michaels does have great deals though! read more

I love love love this store! I can stay there all day if I could lol. The staff is always friendly and checkout is quick! The store has everything u could possibly need and at awesome prices! read more

Love this store, always well-stocked, helpful staff and clean. I tend to spend wayyyy too much money here, but that's not a bad thing right? I love that they always have my favorite yarn in stock, even when it's on sale, I never have any issues with them having what I need on hand. read more

Amazing customer service! I just moved to the area from the east Bay Area and the difference in service is a wow factor. I was greeted multiple times, when I needed to ask a question about navigating my new local Michael's I found an employee in less than a minute, who told me the isle to go to and that an employee would be waiting for me when I get there. Sure enough there was an employee there in the next isle finishing up another customer and looking for me. She helped me find the kids crafts I was looking for and talked about the products, they were plastic beads for kids- AND she still made me feel important. Even chatted for a sec about my kids and then was on to the next. I'm so shocked at how considerate people are here. I've never had this service at any box style retailer. Way to go Michael's I will be back! read more

Always helpful , always ahead of the game for each holiday / season . Clean and organized and offers great advice