All the employees at this location have been great, but in this review, I'd especially like to give particular kudos Corey in framing. We came in with a an old framed photo that we needed to change out the plaque that was on it. The previous framer, from many years ago, taped and glued everything together. We thought we could make the change ourselves, but the previous framer made it like Fort Knox and we couldn't really take it apart without destroying parts of it. We were also in a time crunch for this, so Corey was great about going over our various options with us and letting us know what he thought was salvageable from the original framing job. He was personable and easy to work with. We were able to come up with a plan, and he let us know it would be ready the next day, which was way better than we hoped for. All in all, a great framing experience. The price was also very reasonable, which was great because I work for a non-profit. read more

With the downfall of Party City, I needed to find a new place to buy balloons for various celebrations and work events. Let me save you the trouble - DO NOT GET HELIUM BALLOONS HERE! The balloons will fall to the ground in under 8 hours. Whereas Party City balloon bouquets would last a week a more, these sad, pathetic, under inflated balloons were picked up at noon and dead by 6pm. After speaking with some other friends and coworkers, all of us have had the same experience. I have a hunch that Michael's is mixing O2 with their helium to try and save money. Sad. Absolutely will not be going back. Dollar Store is better! read more

I loved Michael's- the friendly service- the helpful staff- the cheery woman at checkout who would help me with coupons and tell me where to find things. Those days are past. The store feels lifeless- hollow- as another big company has traded in people for profit. No smiling checker asking, "Did you find everything you needed today?" Nope. Just a solo worker who points to the "self check out screen." Michael's Corporate- I am disgusted with you. People need people more than ever. We are desperate for kind human interactions with a smile- not another isolating "talk to the screen" experience. I came to your store, and not the other big brand, because of your great service and friendly faces. Those smiling employees probably lost their livelihoods when you traded them in for touchscreens. Sad that you'll also lose your customer base. Anyone can order anything online. The reason to come to your store in person is friendly human connection, great service, the exchange of pleasant helpful tips and ideas. Throw out those ridiculous alienating screens and hire back your workers. read more

Did a curbside pickup today. Only received 2 of the 10 items I ordered. Waited in the car for 20 minutes before the person came out with the bag. Called the store three times to see why they hadn't come out with the order yet and no one answered the phone. I never received an email, text, or call about the items I ordered not being available. The person who brought the order out said it "was not her problem and that it was online order fulfillment's issue." I ended up going into the store to see if I could find replacement items and saw 4 of the items I ordered available! It wasn't busy, so there was no excuse for how long it took to bring out the order or for not answering the phone. Do not trust this store for ordering ahead for curbside pickup or good customer service. read more

I went into this location today and met a very friendly manager named "Martha"! Martha saw that I looked lost and stepped in to assist me! You might say that's what she is supposed to do as a manager! Not all managers are friendly & helpful!! I did note: That you need more employees working at that store, especially since you have obtained, "Party City", & JoAnne's customers! The managers can only do so much! You don't want to burn out the employees you have!! Believe me, I know! I give Martha a rating of 10++++++! Please show her some appreciation from my message! Thank you! Paulette Robinson read more

Amazing customer service from Kim and all of the employees in the store. They were very helpful and polite. Michelle, please keep this team together! They work well with each other and make their customers (like me) feel like a priority. read more

Michaels - Storefront - Arts & Crafts Near Me - La Mesa, California

We stopped in to Michaels to look for some things to put up on the walls. This particular store doesn't really carry pictures, but if we had been there looking for some Halloween stuff this would have been the perfect place to get it. read more

Michaels - It's Halloween - Arts & Crafts Near Me - La Mesa, California

Terrible. I placed a curbside order and nowhere in the emails. The app or anything like that notifications didn't say that they do not do curbside pick up after dark. I understand the reasoning for their safety, but you gotta let people know. So they won't elect for curbside if it's after dark. And then when I call because that's exactly what the sign says to click on the link in your text message or email I clicked on the link in my text message and it takes me straight to a link where I unsubscribe. So I give them a call because nothing is working after I tried numerous times to let them know that I'm outside and then She tells me that they don't do curbside after dark. Completely understandable how about you let your customers know. Then they won't elect her curbside. If it's after dark then they will elect to come inside and then you won't get a phone call from Me stating that I'm outside ready to pick up my order. And then when you're on the phone because you don't let anybody know that you don't do curbside after dark you act like a see you next Tuesday. Customer service should never be the reason why people give you a bad rating or a reason to not come back. Control the controllables. Your attitude is something you can control. read more

Michaels - Sign - Arts & Crafts Near Me - La Mesa, California

This is THE most chill Michaels. I love it because it's located in a quiet strip mall in La Mesa, so there's always tons of parking, and it's not as crowded as other locations. This Michaels also has really talented staff working in the framing department. I had a print framed a few years ago and the woman assisting me was incredibly friendly and knowledgeable. It was such a great experience! (Pricey-- even with the 50% off coupon-- but SO worth it. It gave new life to our print and made it a focal point of our house. Thanks, Michaels framing team! read more

Brandy and Martha were so helpful. They managed a big group of shoppers skillfully through the faulty self checkout and in person check outs while being kind and personable. I come back because of them! So fun to shop here. read more

I absolutely LOVE this Michael's because the staff are always so helpful, friendly, and welcoming. I refuse to go to any other Michael's other than the Fletcher Parkway one, even if that means they are out of stock or something. I would rather order it through them to experience their store. Thank you Michael's on Fletcher Parkway staff, you guys are awesome and always make my day. read more

No workers to help check out. I tried to use my coupon and the workers said just scan it at self check out but were not actively helping. I was upset because the whole reason I went was to use my voucher and when I checked the receipt it didn't even apply. I just feel like they should have at least one worker to do the normal checkout available! read more

i told the cashier i would take 2 items off because it was out my budget, she didnt listen and she decided to say it out loud on her walkie talker thing, everyone was looking at me and i still havent gotten my money back yet read more

This Michaels might be smaller than most locations I had been to, even had less items, but their customer service was just top notch, the employee at Custom Framing spent most of her time helping me measuring my poster, giving me the best discounts, and finding the frame size that I needed; look how my big poster turned out at the end, I will visit this store more often even though it was a bit of a drive read more

See all

I don't go into this business very often, but I was having lunch at the weevil burger next-door and thought I would stroll in and take a look. Quite impressed with the cleanliness and the layout of the store and of course it's Halloween season. After looking at a lot of items I decided on Animatronic that was on display. There were no more under the table so I asked what I believe to be a manager for assistance and she went into the back room and installed new batteries in it and demonstrated that it worked and sold it to me for 40% off the retail price. That's great Customer Service. read more

I love art supply stores. Unfortunately, this is not one of them. The reason is much of their inventory is for decorating your house and not art supplies. Also trying to find someone to help you there is difficult. For the art that I do, drawing with pencils and colored pencils they don't have much selection at all. They have few large pencil sets in stock and they do not offer single replacements of pencil brands such as Faber Castell or Prismacolor. They also do not sell mechanical pencils or leads. The drawing paper is quite limited. So unfortunately not a store for me. I think if you paint and do needlework you may have more luck. Service depends on who and how many are working. I've had helpful service here and none at all. read more

Not a crafter, but occasionally need supplies for projects some + also buy T-shirts there. Always a great experience. Online + in store. Online is easy + quick. The employees always process, pick + have the orders ready very quickly. And, whenever I needed help, or was at checkout, they were always, very nice, + very helpful. Great Store, Great, Employees, and Great Customer Service. Thank You. read more

Good deals! Very good selection of crafting items to choose from. Friendly service!

Framing department very unprofessional. Waited 2 days for them to make a Mat for my art work to be framed and they gave me a white mat with visible marks in it, sloppy cutting AND their measurements were off by 1/8 of an inch. Waste of time as a busy self employed, stay at home mom. Manager was unapologetic and tried making excuses and seemed reluctant to refund me. Save your money and go to a professional mom and pop place. read more

Michaels - Supposed to be 9x12. Mat is cut 9x12 1/8 Zoom in to see over cutting on opposite side of mat. All 4 corners were over cut - Arts & Crafts Near Me - La Mesa, California

See all

I love this place - and now it's 40% off of Halloween stuff!!!! Download your coupons before you go into the store, not much Wi-Fi there. People are helpful, except for the cashiers, and they have to put my number in a dozen times before they get it right, all the whole whole telling me they don't have my number. I do really like the artsy girl there at the register, she actually does art. She can answer any questions, and has suggestions I have on my way out. Joanne's coupons do work better for you, though. Just down the road - but there isn't anyone walking the floor to help you. read more

Love the professional work they do at Michaels on Colorado Blvd., in Pasadena, CA. I won't go anywhere else. I especially love a woman named HASMIG!! She has great taste. read more

The 3 star review for this location sounds about right, it's average - nothing more, nothing less. We came on a Sunday afternoon, and it was PACKED, with about 10+ folks in line waiting to pay. The cashiers could be a bit more efficient, but it was not horrendous. Compared to the Mission Valley location, this is probaly a notch down. I love that they have a wide selection of posters, and frames. The other PRO about this location is the huge parking lot. In this location, you are shopping with the locals who live in the area, but in Mission Valley, you're shopping with folks who enjoy strolling through the mall. That should tell you something about the overall traffic of the two locations. read more

I personally like this location. They have a great selection of items and the store is quite large so it does not feel cramped when walking around. Employees are very friendly and if you give them the opportunity they will tell you about the coupons you can use for your visit. I went in planning to use a 40% off coupon on one item and the cashier made sure to tell me I could use that coupon as well at the 25% off my entire order coupon. I personally think that is great customer service and makes me want to come back to this location. Since this location is out of the way it is never too busy which makes shopping here more pleasant. The outside of the store is looking a little run down and it is in need of updating but other than that this is a great Michaels and I will definitely come back when I am in the area. read more

Michaels - Arts & Crafts Near Me - La Mesa, California

See all

Horrible customer service, in the framing department. Beth was very rude, and became angry when I said I wasn't happy with the work done. The manager's were nice, and let me know that's how she acts sometimes. I find it very sad, that they all know she has an attitude problem and they keep her employed. read more

Been coming here for many years but wanted to leave a five star review because the staff here is always so friendly and there is always a quality selection of supplies!! Everyone is quick to help me find a particular item if I ask! Yarn of many varieties is always in stock. My favorite Michaels in San Diego! read more

I went in to have a picture mated, I already had frame & glass they quoted me a price of 439.00 yes over four hundred dollars I could not believe it I'll never go back a again ......... I did find Wonka Gallery that has framed & mated my picture for 175.00 and if I had it just mated under 100.00 A lot more reasonable in prices MICHAEL IS A REP OFF !!!!!!!!!!!!!!!! read more

I come in here from time to time to get odd items like hot glue sticks or plain gift bags to decorate. Today I needed cupcake boxes and thank you cards. This is a good store to pick up inexpensive thank you cards. My son goes through a ton of them. We get 8 packs of them for $1.50 each. It's a curse being as cute as he is, people are always giving him things! I try not to wander around the store too much and get distracted. This leads to extraneous purchases. My son, however, always ends up finding something anyway. Today he found a Batman Lego sticker book. Ugh Michaels, why do you have to carry these things? I mean, sure he shops with his own cash, but then he bores ME with tales about ALL of the characters. Thanks Michaels.. Service here is always friendly. I've never experienced the long lines other yelpers have lamented about. I guess on that score I've lucked out. Today when we went to check out after I paid, my son went next. The cashier offered him a 40% off coupon to lessen the damage on his total. Note that I was not offered that sweet service haha, guess I'm not as cute as the little dude. I think it was left behind from another customer and it was very nice of her to save him a few dollars. read more

See all

The staff in here is amazingly friendly, and when I went in the other day, the service I received was no exception to that. Furthermore, I needed help with a project, and unfortunately, these kinds of projects boggle my mind! I asked some important questions of Beth in the framing department, and she gave me some invaluable suggestions which I put to use when I got home, and her feedback worked perfectly! I was very concerned about being able to complete this project effectively, and so I am very grateful to all of the gracious Michael's staff, and to Beth for her invaluable suggestions. read more

This place has the worst line management. It's Valentine's Day coming up Michaels, you know all the freaky crafters are out Only two lines open, while people start getting jammed in an aisle waiting for their turn.. I said I wouldn't come back here, but occasionally I am drawn to how close it is to me, but I think I will go to the Mission Valley location from now on instead. It's bigger and I have never had an issues with lines read more

True this isn't the Mission Calley store and it's smaller. But when I'm at my daughter's I come here. It's quick easy no traffic and great parking. Tonight there was a good amount of people shopping, but everytime I asked an employee where something was they stopped and took the time to help and always with a smile. I like that still. Not alot of customer service like that now a days. Just make sure you have your rewards and coupons loaded up on your phone when you get to the head of the line so everything goes faster. Not as big of a selection but ask, you never know what they may have in the back. read more

This store is kinda crazy. Sometimes it's bad and sometimes it's great. I've come here twice in the past month. Once I brought my daughters in on a Friday evening. Apparently the kind of people who go to craft stores on a Friday night are stressed out highly dramatic sorts of people. The cashier led me to a cabinet to look for a fabric marker. When we walked back, a woman had come in cutting in line to make a return. She said she'd bought a scrapbooking tool two other times that day and each time it was defective. At that point, I wanted to ask her why she thought buying the same tool a third time would make it work. At that point I would return it and buy a different thing altogether. Why waste money? But I felt bad for her because after all, I'd be PO'd too if I had to come back there three times in one day. Then two other heavily tattooed rockabilly type girls said they had to be helped next because the cashier had refused to go back and unlock something for them. These girls began yelling at the cashier, and the cashier agreed to take them ahead of me though I'd also waited in line. Now I could have said they were all cuckoo and made a case for me going first, because I'd waited in line too and their problems were not mine; but I felt sorry for the cashier, who for some reason was there ALL ALONE fending off hordes of angry women. I felt like if I spoke up I was going to have to get in an actual physical fight. Thus, I figured waiting wouldn't kill me, so I took the Zen approach. Is a freaking CRAFT worth flipping out over? Anyway, I've been loath to come back out of fear of having to throw down with other craft-crazed loonies, but sometimes you need supplies that only Michael's has. Yesterday I went in and there were tons of people stocking supplies. This one girl helped me find my items, price checked things for me, and also cashiered. I also got help from the manager in trying to locate another item. read more

I wish I didn't have to go to chain stores but as they go I like this Michael's because the clerks are usually friendly and you can usually find one to help you. read more

Martha is an amazing employee. So helpful and made sure we found everything we were looking for ~ for our work project. So thankful for great employees. C. Lovejoy January 12, 2018 read more

Went in to get a picture framed. The associate was beyond rude and acted like she didn't have time to answer questions. Will never return to this store. read more

This was a pretty good location. Adam and I came here in order to get some supplies to do Christmas crafts. There are a ton of different options for every craft you may ever do and all of the crafts and supplies are at different price points so everyone can craft. Adam and I found absolutely everything we needed for our crafts and some more that we didn't need but got anyways. I was in need of getting some help finding more of a particular item and the staff members were so incredibly helpful and kind in finding those items. You can also always find coupons online to save yourself some money. You can just go to their website and pull them up and the cashier will scan the coupon on your phone. Overall, a great place to come for your crafting needs. read more

I regularly go to this location for all my framing needs. Beth and Tiffany go above and beyond to ensure the job gets done right and the customer leaves satisfied. They care for the artwork as if it were their own. read more

Went in last night looking for decor with my g/f. I did not know this place has all of this stuff. If your the type of person that likes to be "hands on" then this is the place for you. I even saw materials to make your own hat. This store is kind of over crowded and unorganized to me, but I guess if your artsy then you'd be in heaven here. I've never seen so much Halloween crap in my life, I get it's a holiday & all but is all this stuff needed. I guess if you have kids & the holidays are coming up & you want them productive then Michael's has the right idea. If your kid-less & bored then you've came to the right store also. We were looking for flowers/bamboo/sticks idk just any type of decorations for vase's we just bought,but did not see anything. We saw some stuff but if was mostly overpriced & ugly. It's an ok store but I doubt I'd come here unless I absolutely had too. read more

Checkout was a nightmare! I had a coupon which entitled me to $5 off a $25 purchase. My purchase came to $28 before tax and my cashier Isabel wasn't sure how the coupon worked as one of my purchases was clearance. I suggested to Isabel she take the clearance item off and I would pay for it separately. She informed me that it wasn't possible as I was not allowed to make 2 transactions in the same day!!! I was rapidly losing patience as my husband was waiting outside in the car. Thankfully at that moment an assistant Tiffany and sorted the problem out! Thank you Tiffany! Isabel needs to learn that customers need to leave happy so you get repeat business! read more

Ok, so I think I have visited this location enough to write a review for it. Hands down, it is THE WORST Michaels, ever. For the most part, I have given them the benefit of the doubt. I usually visit them when they are extremely busy. However, my last few visits just sucked and I felt the need to share. So I went there a few weeks ago looking to buy some frames. It was a seasonal item that I was able to purchase at two other Michaels locations. I get to this store and as I'm explaining to the lady what I'm looking for she looks at me like I'm crazy. So I then show her an actual photo of the item I was looking for. She then disappear and I couldn't find her. She later miraculously re-appeared to announce that she had asked someone else and they both had never seen the item. Ok, fine. About a week later, I went back to the store and whatta ya know...there it is. Psh. Unreal. So I grab a handful of them (which I now have to pay regular price for because the 20% off coupon is no longer valid) and move on. As I wander through the store, I find an item that I like but I can only find one. So I ask the lady if they have any more. She immediately regurgitates the most common retail phrase, "Everything we have is out on the floor." I'm not sure if she even looked at what I had in my hand. Ok, whatever. Let me add that the store was NOT busy. I went early in the morning and I have never seen the store that empty. So in my opinion, she had no excuse to be LAZY and UNHELPFUL. Anyway. I continue browsing, and whatta ya know...I find an entire display FULL of the item I was just asking her about. Um, yes, it was on the floor...but it would've been nice if she could have pointed me in the right direction. Isn't that part of her job? So the icing on the cake, the cherry on the sundae that royally pissed me off, was my experience at the register. And I'm not sure if this is part of Michaels "new hire" training or something but it seems to be a re-occurring theme at other locations as well (i.e. Santee). So there I was, waiting in line. They had two registers open so not an issue. However, the cashier finishes ringing the guest, and as I take one step towards her, she decides to walk away from the register. Oh it gets better. She walks away, for no apparent reason at all. She briefly walks towards a customer who just entered the store, lingers near the other register, and does ABSOLUTELY NOTHING. So the other cashier finishes and I walk up to her register. Immediately thereafter, "Miss I Walked Away From My Register For No Reason At All," goes back to her register and assists the customer that was waiting in line after me. Ok, REALLY?! This place blows and if they weren't so close to Joanns I would NEVER go here again. They have no concept of customer service and they seem to be lacking in the product knowledge area. I would suggest going to Rancho San Diego. They always seem to have what I'm looking for AND they are actually HELPFUL. What an amazing concept! read more

This is the only store I will go to in San Diego for custom framing! Jim is amazing. Other Michael's and custom frame shops don't carry an ounce of his knowledge and professionalism! We frames two jobs and Jim fixed the first shadow box of my flag from Afghanistan (he knew how to fold the flag properly!) and my wedding art. DON'T GO ANYWHERE ELSE OR USE ANYONE ELSE BESIDES JIM! Jim is creative, listens to what you want and helps ensure you aren't just framing something, but walking away with an investment piece that makes a statement! Chris the manager runs a fine store. Drive to go to his michael's the other are just run poorly! read more