Big shout out to Alan who was super helpful and friendly in the Custom Framing department!

Had an unbelievably bad experience at this store... picked up a set of 12 small candles and stood in line to pay for them.. the line took 20 minutes and the store was Definitely not busy... there was only one cashier, with over 10 people in line! the rest of the employees were nonchalantly arranging things in the isles. Even after someone called for help at the registers...it took another 7 minutes for an employee to casually walk over and help. When my turn finally came.. at the register I was told the little cardboard box that the 12 candles were in, was not included. I was confused as i was buying a set of 12 candles that were in the box that fit them all perfectly... they made a huge deal out of it and refused to include the CARDBOARD BOX. It was not some fancy box... it was the small cardboard box the candles came in!! Completely mind blown... I'm never going back to this store. I spoke to the manager named Norka... and she insisted that the cardboard box is not included as if it was something extra I was asking for. She seemed wound up and frustrated even at the very beginning of the conversation, worst energy. What is this??? Why is this happening at this store? Maybe this is why this store has terrible reviews?? Truly unbelievable. read more

Alan in framing is phenomenal, super customer centric, very knowledgeable, and ridiculously talented. He's gone out of his way, multiple times, to ensure that I got exactly what I wanted, and has always delivered more than I expected, sooner than promised. I drive further to get to this location, just to have the peace of mind that I will get the best service and quality of work. Thank you, Alan! read more

Been coming to this place with my kids for many years now. Definitely the place to go for craft projects. The prices are reasonable, and even better with all the daily coupons I get via email. When it's time for your child to do the mission project (elementary school), I would recommend coming here the day your child finds out about the project. You have more choices to choose from. So many neat things to find here to add to the mission project to make it look so realistic: grass, rocks, bells, priests, paint, roofing, plants....... We really enjoy looking for stuff to add to a DIY card. I've seen my kids make REALLY fantastic looking cards for Mother's Day and birthdays for their relatives. If you have Girl Scouts doing their Gold Award and they need stuff in order to accomplish this award, I highly recommend coming here. The stuff you need to make friendship bracelets or activity kits all come at a reasonable price with so many colors and designs to choose from. See you in the aisles!! read more

The worst place i've ever worked to be honest. Nothing to say about this awful company!!! They force us to encourage customers using self checkouts. They don't give employees hours to organize store and give a good customer service . Just one person in front respond phones, customers' needs, pick ups and UPS services. I wish this company could understand this is not the way to treat employees. It's not fair . NOT read more

I had a framed lithograph and the glass cracked. I took it to the frame shop at Michaels on Glendale Blvd. Alan took it in and completely repaired it while I waited. He did an awesome job and the piece looks great again. Thank you, Alan! read more

This sucks to write but I've spent a lot of money here over the last month. 4 custom frames aside from 2 visits a week for misc. art supplies. Today 2/14 I walked in right behind a family of 3 where one of the members (a woman) wasn't wearing a mask. And I don't mean it wasn't covering her nose, or it was pulled down under her chin, I mean NO VISIBLE MASK anywhere on her. But the other 2 members in her group were. (Logic? Probably wherever her mask is). She walked right past an employee - I looked at the employee, looked at the woman, than looked at the employee again and nothing. She did not say anything to the woman. I've spoken to some of the workers at this location and they have caught covid before, hmm I wonder why. Management needs to stay at the door and enforce the covid rules to keep everyone safe but especially your employees who put their lives at risk every day. I don't know if I'll be returning which really sucks because I loved having michaels so close by. Also, I would've given one star but the framing department did such a great job!!! 10 stars for them. read more

This review is specific to the framing shop. Alan and Raffy are really talented. The both have a good eye for art and pay attention to details. The broader store would not get 5 stars, but it's been much better since they added self check out. read more

First time shopping at Michael's and I had a good time. Never really had a reason to go to Michael's til now. They close at 9PM and I got in at 8:20 PM. I was looking for 'rustic' pieces for a friend's wedding, mainly for the cake tables, other decors etc. It's gonna be an intimate celebration so no need for fancy and expensive stuff that's only going to be used once. I got mainly what I need and some more, except this one thing I was looking for -- the big letter canvass in white. Apparently they sold out cause it's a best seller. I can go back for it next time. I finished shopping on time, exactly at 9PM and the staff gladly accommodated everyone inside the store so we can all finish shopping. Also, if you go to their website www.michaels.com you'll see at the home page some of the promos/coupons they have. If you also search in google "michael's coupons" it will asknyou for the zipcode of your area and available coupons for the stores nearby. What I like is the staff will really guide you to which codes to use to get the best deal for your purchase! Mine was 20% off for all purchases since I got some stuff from clearance that can't be part of the promo anymore. Service: outstanding! Parking: yes there's free parking just outside the store in the parking lot. Is there a line: I was in the cashier at closing and there was a line but service was fast so I don't think I waited more than 8 minutes. Will I go back? Yes. Get some more of those cute stuff there that I probably won't use. read more

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Welcome to Candyland! For peeps in the creative arts, hobbyist, painters, bakers and candlestick makers, I'm pretty sure you'll find something here to complete your "artsy-fartsy" project. From beads to twigs, glitters and sparkles, vase and cases, ornamental flowers, paints and art pencils, doilies and for the birdies... the options and supplies is next to endless! From time to time when the paint tubes run dry and the brushes had a sudden affliction of alopecia, Michaels has become my go-to place, they always have an assortment of painting supplies from Golden, Chroma, Liquitex and Winsor Newton, I also like their selection of canvases as they offer quite a few in different styles and size, I personally like the gallery wrap canvases as I could simply hang my artwork without the need of a frame. (Which they have quite a bit too - ready made or customized) This store is pretty clean, they could add a few more staff on the floor as I've noticed quite a few people wandering like a headless chicken looking for someone to help them. It would also help to open more registers especially on the weekends (I know your store is huge but this ain't Costco, right?)... It'll sure expedite that long line especially if the nice little old lady in front still has to get her drivers license, find a pen and write a check for her purchase... Not to mention ask the spelling of the store... Oh sweet lord. *grin* But anyhow... I like this store even though it is short staffed on the weekends or probably took their lunch all at the same time hehe (to be honest I like to be left alone when I'm shopping for my art stuff - I get more ideas cooked up in there! Which in turn results in a bigger spending..yikes!), this store is clean, has a lot of options for the stuff I need and the lady who helped us with our check out was really nice. Check them out if you need something for your creative art DIY project, I'm pretty sure you'll find something here that could help you! P.s.: Ginormous parking below (by Ralphs) so don't get frustrated trying to find parking close to the store. :) read more

I went to this Michaels to get some spray paint for a project. Since paint is kept in a locked cage, I asked the young man stocking some other paint if he could open the locked cage. He said, "push the button". I said , "there is no button". He said, "you have to wait a minute". Meanwhile, I heard an older gentleman ask him the price of the item. He said, "you have to use the scanner". He finally to opened the cage, and asked my name. The gentleman had another item for which he need a price. Obviously, the man did no know how to use the price check. I ended up helping him. Now we go to the checkout station, all but one has a real person. Since I was buying paint she had to wait on me to get an ID. Now the older gentleman comes up to the self checkout station. There is no one there to help him. I tried to help but got bit caught up with the pricing. I asked the clerk for help, but I got attitude. I then told her that "WE NEED HELP NOW". She was snarly and demeaning to both of us. I will not ever go to this MIchaels again. Now we know what Amazon and Walmart are thriving. HORRIBLE CUSTOMER SERVICE AND COMPASSION FOR SENIOR CITIZENS . read more

(Shopped 01/13/14 M @ 1:00pm): If you need something framed, ask for Adrian! I found myself at Michaels Arts & Crafts in search for a frame for one of my prized souvenirs on a recent vacation - a painting-on-canvas from local artist Freyzer Andrade in the village port of Boca de Valeria along the Amazon River. I've shopped here on many occasions for various arts & crafts, containers, and standard-sized picture frames. After an exhaustive search through all the frames, I couldn't find one that either fit or cared for. This was when Adrian jumped in and offered his assistance. He mentioned that they were having a 60%-off all frames promotion (I honestly felt they ran this promotion on a bi-weekly basis), so I was interest. Nearly 30 minutes later, I was sold and actually excited about what we'd discussed. Below was the itemized breakdown for those who knew what this all meant. But once I got the finished product back, I was more than happy with the results: http://www.yelp.com/user_local_photos?select=OEts8doyQK3uaXp7b5MhAw&userid=8jVT2inwc8GIQ6sH2UG9Vw 3/16 Acid Free Foam Core Backing ($1.28) SM Flat Expresso Frame ($63.24) Canvas/Stretch ($7.72) Preservation Fit ($6.92) 9/16 Stretcher Bar ($25.48) $94.64 + $8.52 tax = $103.16 (saved $166.96) Service - Adrian the "framing man" kicked arse! I hoped to only get a simple frame but the size of my prized painting from the Amazon wasn't a standard size (13 1/2 x 18 ¼) I could've lifted from the shelves, so he took me step-by-step with his recommendations and offered several options. The price seemed fair and I really didn't want to take more time and priced it out elsewhere. I received a call two weeks later that it was done. I was totally happy in this instance. Now, as for general service, it tended to be hit-or-miss, so you better knew what you were looking for. Most of the help was at the registers, but you found a random employee who was cleaning or stocking the shelves. Parking (free) - Depending on the time of day, this could be a challenge as they shared street-level and underground parking with multiple big chain stores such as Nordstrom Rack, Petco, Ralphs, Staples, and World Market, at the poorly laid-out Glendale Fashion Center. If you arrived before noon or after 7pm the more convenient street-level parking was easy. Otherwise, go underground and take an escalator or elevator. http://www.yelp.com/user_local_photos?select=1YwVWJSlsmSI_AViS0tXZg&userid=8jVT2inwc8GIQ6sH2UG9Vw Atmosphere, décor, ambience - A huge no-frills box store brightly lit by fluorescent lighting (the tinted front glass walls limited natural lighting) filled wall-to-wall and aisle-to-aisle with merchandise. At times, it would look like a cluster-fuck especially during the holiday season. But if you weren't into arts and crafts, you'd probably feel disgusted by the overflowing shelves, cluttered end caps, and misplaced items from rude customers. No chairs nor TVs to be found, but there was background music. http://www.yelp.com/user_local_photos?select=AxTnNDeVb34NBiljB4QSmQ&userid=8jVT2inwc8GIQ6sH2UG9Vw Attire - Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. Overall, my first specialized framing and mounting experience with Michaels Arts & Crafts was a smooth and seamless process. Generally speaking, work of this nature was usually pricey so I tried to gather the necessary elements and did my best to make it look nice. But Adrian put my mind at ease, and I would certainly consider them for similar work in the future. Regarding their arts, crafts, and baking supplies, I've normally turned to them first for the wealth of items and cheap prices. I found very good value based on the prices, service, and experience noted above (total bill was around $103.00; no tip required). And, they accepted my credit card of choice...AMEX! read more

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This store does not even deserve a star. They have really poor customer service. They don't promote self checkout therefore you get a long line with only one person at the register. Apparently this one person can only take returns on top checking customers. read more

Alan rushed a job for me and took extra effort to get it done on time. Professional, helpful, and he did a great job. I'll go back to this Michael's because of him. Thanks Alan! read more

One person working at the register and no one else in the entire store. Do I need to say more?

How about zero stars? The framing department needs some work in terms of organization. I had to go there three times (a minimum of 30 minutes per visit) for one piece and even then they couldn't get it right. Mind you this is nothing complicated or detailed. Generic frame, black mat. The real zinger is that I ordered something online for pick up in the store. The tracking showed that it had been delivered 2 days prior, with the managers name and proof of delivery. Of course they couldn't find it, and the associates who wouldn't let me speak to a manager then suggested that I get in touch with UPS. How about speaking to the person who signed for it? They excused me and let me know that it wasn't their problem and to take it up with UPS. There is a lack of organization, leadership and professionalism at this store. No one knew the first thing about customer service, and they insisted on passing the blame for everything. Michaels is obviously one of the best known and trusted big box retailers in the country, unfortunately the one in Glendale does not exemplify those values. read more

Probably the worst "curbside" pickup I've had in a very long time. Called as directed and spoke to a gentleman and gave him my order number. I waited in my car for 30mins only to find out a female worker come out RUDE with attitude saying whatever you're waiting for you need to wait in line. WTH? Disorganized much? Their whole in-store, curbside pickup is not working. I don't mind waiting, however if I'm waiting for no apparent reason and then have to wait in line and then wait another 15mins to pick up my order, no thank you. Sorry, Michaels, you just lost a loyal customer. Get your act together. read more

Went to this location which was extremely busy due to the holiday season. I was greeted warmly by Linet and she happily helped me with my transaction. I do not normally leave reviews but I felt compelled because she was really extremely sweet and hard working. We need more people like Linet in the world!! Thank you & I will gladly be back soon. read more

Michael's has been around for many, many years as a place to find that just right decoration touch. This unit has been in the Nordstrom Rack outside Mall just a few blocks from my pad for 30 years. Yet, i think today might have been my first visit. I was on the lookout for a cookie container so as to send my World Famous Oatmeal cookies to my amigo in NYC who cannot seem to get my recipe right when he attempts it in the City. Personally i think he hasn't even tried but that is Jeffrey and we all one of those friends. The kind who, outside of his skill and career set he is like a newborn baby. I mean: what do you say about a 5o year old man with a heart of gold who stores shoes in his oven in his small West Village apt? In any event and to get back to this review: Michael's did not have anything i could use but it did stock several things for which i have been searching for weeks. Cool! I went early, the store is pretty empty of customers but there are a lot of employees awaiting the bulk of their business which I'm sure is coming what with the Holidays fast approaching. It's Christmas in Michael's and the shelves are fully stocked with decorations, wrap, etc. Service is first rate and as i stated: lots of people to answer my questions. It seems (fingers and toes crossed) that we are nearing a COVID balance and it is good to see that Michael's has survived the worst of it. I'm guessing that their survival can be placed at the foot of Americans wanting to make things seems festive despite the dire circumstances that we have had to endure for the past year. I can't comment too much about pricing though some items seemed high, others not. Yet what i bought was on sale. But honestly is pricing an issue with these particular decoration items? Can you really put a price on something that makes us feel good at a time when we really, really need it. I will be back. Cheers! read more

Linet at Michaels in Glendale store was very nice! Excellent service skills! Smiles and always happy to help! She was very knowledgeable and professional! read more

I generally enjoy coming to this location because of the large selection of arts and crafts, home decor, frames and other decorative things. Michaels gives you the tools to be as creative as you want to be with decorations and gifts. It's also in a very convenient plaza with Staples, Nordstrom Rack, Petco, Ralphs, The Habit, and more. The only thing about this place is the slow service. Maybe they're constantly understaffed but when you need to call someone to help you grab an item in the locked area, they either forget about you or it takes more than ten minutes. Also, the cleanliness is a bit off, notably in the restroom area. PARKING Available for free in the large lot read more

Horrible experience. Do not order online for pick up because they will not send any confirmation or inform you of pick up. I got an email a week later saying an order was picked up which I never got. Then they gave me attitude when I called in, and left me on hold for over half an hour before I gave up and called the support hotline which was no help either because they said I had to call the store directly. read more

The staff is pretty friendly for the most part. I got assistance finding what I needed right away. This Michael's does a pretty decent job of organizing their layout as well. read more

Worst curbside pickup ever! 1. My order was a day late 2.They hang up the phone every time i called ( 4 times )to notify them I had arrived as the sign clearly states. 3. Had to enter the store twice. 4. Been here 40 minutes still don't have my stuff. Number 5 will probably be that my order is incorrect or incomplete. How is this service even helpful? Ask the 20 people huddled around the door maybe they feel differently read more

I placed two orders online for pick up and both were cancelled without explanation. After being on the phone with customer service for an hour, I decide to hang up and call the store. I was blessed to come across Jose! He took my list of items (about 10) and checked for each individual item one by one. It saved me time and the hassle. I truly can't be any more thankful! Thanks again Jose! read more

Ordered online for curbside pickup. Waited in the car for five minutes and then waited In The store. Lots of people so a small delay is understandable. But even after pestering three workers, I'm still waiting for my order. 15 minutes. read more

Michaels - Waiting line. Maybe not enough workers. 15 min wait for curbside pickup. - Arts & Crafts Near Me - Glendale, California

Customer service is terrible, i went in with my wife to buy some supplies to make slime and i really needed to use the restroom because unfortunately i am type 2 diabetic and need to urinate very frequently, its annoying and embarrassing enough that i have to go to the restroom so frequently like every 15 minutes. I was assisted by a female Filipino employee who seemed very bothered to assist me. I didnt know and dont understand why this store needs to have a pin code to use the restrooms for customers. Petco doesn't have that problem with restrooms in any of their stores and i wouldn't have bothered this woman if they were no pin codes necessary. She took 2 extra minutes to assist me when all she was doing was walking around every aisle. Unfortunately 15 minutes passed after i used the restroom and needed to use it again and as embarrassing as i felt about it i asked a male employee qnd he sounded alot nicer then the female employee qnd said he would help me but he began to put up some empty racks and i asked can i wait for you by the restrooms, he said sure ill be there in a moment and he said you can aslo press a button by the restrooms and someone will assist you. I was like ok thank you very much. I waited for him for 6 minutes and he never showed up, i pressed the button and 4 minutes later, no one showed up! So i really needed to go and ended up going to petco where the restrooms were available with out an associate needing to enter a ridiculous pin number. So in retun i bought $60.00 of pet supplies from thwir store for my cat. As for Michael's my wife was still shopping there and spent $55.00 for the supplies. Im not sure if i got mistreated for being overweight and Hispanic and poorly dressed because finding good clothing for guys like me is difficult but i wont be returning here ever again. read more

The framing department at this store was completely unprofessional from start to finish. They did not properly mount my artwork to which it fell in the frame after being hung in my home. Upon taking it back to get fixed it needed to be reframed on 2 further occasions because they left marks and dust inside the frame. Will never get something framed here again. Adrian the framing manager refused to give anything over a $40 refund for the continued issues and lack of attention to detail. The process took over 3 months for them to finally get it right. Do not get something framed here. Would of given 0 stars if I had been able to. read more

I've been shopping at Michaels for years for my arts and crafts materials but after today, they will not receive a dime from me and will look at other competitors for my things, like Amazon. I took advantage of the Buy online pick up in store and they had a promotion of 40% off everything if you did that, and wanted to purchase even more items while I was there because navigating the website on mobile devices isn't ideal, but the store would not honor that BOPUS promotion. Makes no sense. So I cancelled my order after a poor experience and will not shop at Michael's again after this experience. read more

I took two posters in to get framed on 6/21. They said my order should be finished by 7/5. It is now 8/1 and they're still not finished! A month and a half later. Avoid! read more

Alan, the manager of Michael's in Glendale was SO AMAZING today! He made my day helping me with two pieces of art through his great customer skills and his hands on framing skills. Thank you ! Best deal and professional help I could have wished for. read more

This location is a lot larger and cleaner when compared to the one in Pasadena. I definitely prefer this location over Pasadena because they have more availability and a larger selection of items. Like many Michaels, most of the employees you see are at the check out line. When you did need help, you're going to have to really walk up and down those aisles to find someone. Lol. I'm usually fine shopping by myself though. The store is nicely organized and for the most part, pretty clean considering I came in the evening. Before shopping, I ALWAYS check their website for coupons. Usually there is at least a 40% off coupon. Love it! Review 74/100 for 2016 read more

This is the closest Michaels to my house, I have no choice but to go to the Glendale location. I wanted to take a cake decorating class which I signed up for. The class requires you to purchase a specific kit. I went to the store an hour before the class and they ran out of the kit. I was shocked that they would have a class and not carry the product. The worker just told me I was suppose to purchase it in advance and I should run over to another Michaels! I was so disappointed and just got a refund for the class. The store was a complete mess. They probably keep horrible inventory and I shouldn't be surprised this happened. The workers are not great and the store is the worst Michaels I've ever been to! read more

Michaels is an overpriced arts and crafts store. They do accept coupons, but on a limited selection of items. I only come here when I'm in desperate need of something for a school project. But I always make sure to check other places like Joanns, Target, or the 99 cent store. Even Amazon is cheaper. The overall layout of the store is nice. They have a wide variety of items. The ambiance is a bit depressing and they should really open up more registers when lines get long. It doesn't make sense to have two cashiers and five employees walking around, not ringing people up. Parking is great. There is a lot of space and there is also underground parking. Overall, this store is not my go to place when it comes to buying things for arts and crafts. But it does seem to be the place where kids are able to get different colored rubber bands for their looms, so that is nice. Too bad they don't take coupons. I can't believe a bag of rubber bands costs nearly $4. read more

Michaels - Boo! ($21.99) - Arts & Crafts Near Me - Glendale, California

Hands-down the worst place to do any type of holiday shopping or regular shopping for that matter. Management is rude. When I asked for help I was told to look in the back I asked where in the back and I got an attitude because I didn't know where they kept their picture frame. Is that fair who I look like a genie or a mind reader because it seems like the manager that it is OK to just be like oh well that's too bad if you don't know where things are. This Tasmanian devil look alike definitely has not had any training for their jobs. I'm upset at the fact that I couldn't even get a picture frame for my daughters graduation. After everything I will never be returning to Michael's I don't want to give it any good compliments. read more

I won't knock this store completely, but several of the employees don't really care about you in your crafty space. I went in for some balsa wood and found a total disaster area. I asked a clerk if they had any more product than the heap of disorganized, broken stock before me and she said, "I don't think so." Were they planning on ordering more? "I don't think so." Did she know if this stock ever got organized? "It's the night-shifts job." During this exchange she pushed Popsicle sticks so much I thought she either had stock in the company or a secret horde from her Missile Pop consumption! I didn't find charms I was looking for, sheets of acrylic or a paint color I wanted. (Nothing exceptional; just a vintage red.) Don't get me wrong, they do carry a lot of stuff, have okay prices and a few people that work there do care. Just give yourself plenty of time, be willing to adjust your must have list and don't need help; then you'll be fine! read more

Michaels - This is what the stock looked like after I organized it some. Almost no little pieces (I call them mini 2x4s) that I needed. :( - Arts & Crafts Near Me - Glendale, California

Went a few months back and couldn't believe the service or lack there of! An employee could see that my mother and I needed help looking for something and instead of offering a helping hand he gave us an annoyed look and climbed on a ladder to continue working. After this I vowed not to visit again but after a failed trip to Joanna I was forced to return.. and I'm glad I did! Not sure why the sudden change but the entire felt different. Look, attitude.. I was impressed! I'll be back read more

DO NOT SHOP HERE! I just left Michael's after waiting in line behind 17 people (yes 17 people!) and they had only one person ringing on a cash register. This is totally unacceptable (there were plenty of people who worked there wandering around the store in Michael's vests) Being the holiday season I would think this would be a very busy time for them and they should plan accordingly with their staffing. It's insulting to their customers that they treat them this way and during this pandemic it's also incredibly dangerous. read more

I like this Michael more than the other two I have visit. They seem to have more stuff here than the one in South Gate or Pasadena. At least for planner accessories read more

A shot out to Adrian, in framing. Went in to finally get three prints framed. Only had an ideal of what I wanted for one of them. Adrian took the time to talk over my thoughts with me, made matte color and frame suggestions, and offered other little options I didn't even know existed. Plus the frames were less expensive than I thought.... Double plus! read more