I'm giving this store 4 stars out of 5 for the very specific reason that while this staff is young and underpaid - they can work under pressure. I visited on a recent Sunday and store was a complete zoo. Staff guided customers to products and everyone stayed calm even when customers got testy. Thumbs UP! (I suggest not visiting on a weekend however) :) read more

This is a typical Michaels, and this past weekend I went in for a long overdue shopping trip. When I was checking out, I pulled out a coupon, and it turns out it was expired by 1 day. The lady would NOT let me use it, and the manager stood behind her. So I left everything behind and walked out. Pretty lame that they would lose business over this...I'll go to another Michaels location next time I think. read more

the lines are always ridiculously long and they just came seem to get it right, with the slow service and the unorganization of it all. this store seems smaller than others, either that or its just jammed packed with more stuff. I try and avoid this store at all costs, but sometimes you just have to suck it up and go. if you do, prepare to wait in a long line that moves extremely slow. it will do, but if you can, hold out and go to another location!! read more

Just killing time yesterday while SO was at best buy (ick). I have to say this Michael's is so much bigger and better organized than the one I usually go to in Hawthorne. With the 95 degree weather, I was super happy to roam the aisles for awhile. I even found some great cupcake boxes and other cupcakery items that I can't wait to use. Yeah, the line was the only downer, but it wasn't too bad. read more

Ok - so I have been back to this Michaels twice even though I swore I wouldn't. Things have gotten better though! Which I'm glad I had the opportunity to see the improvement. More cashier lanes are open and it has helped considerably! read more

Staff is always friendly, always find what I want/need and more. I can spend hours in here. The only thing I don't like so much is the line... there's always a huge line! that's the only reason I don't go more often. Sales are always awesome and I love that you can an e-coupon via the Michaels app..never have to worry about forgetting my coupon any more! Yay! read more

The store has a good variety of crafts supplies. However the staff is always rushing around stocking shelves and doesn't take time to really be helpful. Some of the checkout staff is a bit rude. The app for their coupons wouldn't work on my phone inside the store and I explained which coupon I had and they wouldn't help at all. So no coupon either. It's a fairly expensive store. read more

Best time to come to this store is on the mornings in the weekends when there is less customers because this store is always understaffed. They have a huge selection of art supplies and the app helps in locating items but if you want to confirm they have an item call ahead of time and put your items on hold. Always had good coupons and they price match . If you have a problem the manager Wendy is very helpful and knowledgeable. read more

I rarely go to this Burbank location, and I definitely do not plan on returning. The cashier Stephanie was very reluctant to assist me or my cousin. She was clearly not trained on customer service. read more

its a bit unorganized, but i think its because there's just so much stuff. i really like their selection of scrapbooks and scrapbooking material and i also loved that they sold mason jars for a little bit over a dollar. not too bad. read more

This is an amazing craft store. Sadly I live 30 minutes north in Santa Clarita. Our store in Santa Clarita is miserable compared to this store. I can find everything I need from this store. Pricing is fair and there are always sales on items. read more

Worst selection of knitting supplies. No matter what needle or tool I'm looking for they're either out of it or don't carry it. I don't know why I even bother anymore. read more

Michael's is my #1 go to for all school project needs!! This one particular visit, at this location did not have everything in stock that I needed but I was able to substitute. read more

I went to Michael's today to get some henna. I've done this countless times before and have never had any problems. Today, however, I opened my box of henna when I got home and the actual henna powder was missing! I called the store to inform them and the lady rudely said, "why don't you just come back and exchange it then?" When I was walking to the cashier, I wasn't greeted or even acknowledged by Elizabeth. She didn't even look at me! When I was done, she just handed me the receipt and said, "Here," as if she couldn't wait for me to leave. Overall, a very unpleasant experience at Michaels. read more

Customer service is seriously a joke. Came in and wanted to use my 20% off coupon on everything. All registers went down and after standing in line for 2 hours only got 10% extra off. Total discount was $6. Was that worth 2 hours? Hello no. Had I known it would take that long, I would have never stood in that line. I totally get that they were trying to fix the registers....but maybe applying a bigger discount would have been better. read more

I love coming here to get crafts, paints and canvases for my 6 y/o who loves to paint. I also come here for chocolates when I make cake pops. I just wish crafts weren't so expensive. read more

This is a terrible location with constant construction happening on the main streets. Management is terrible and rude you're out of luck if you go into this location. Socially awkward cashiers poor training and no investment what so ever to this business. You're better off going to another location. Also other products on the floor were damaged and defective but the worst thing about this location is less effective management. read more

Alright, so the line it long; so what? The price, if you think about it is right on the spot. The place is huge, rent must be really high, too. But they have all the selections on needs. I'm not personally in to arts and crafts but everytime I have projects and I need props or what-have-not it's always here. Good job for being near my place Michaels! read more

Love this craft store but they lost a star for slow checkout. SLOW!! Come on Michaels!!!

Obviously they have a great selection of craft supplies but on a continuous basis I am constantly dealing with the worst customer service ever! I shop at Michael's at LEAST twice a WEEK! I use to work retail and I understand how draining it can be but you are not suppose to let that reflect on the customers! Today I was at the Granada hills Location and an employee called the Burbank location to put a couple items on hold for me that they were out of, I drove from Granada Hills to Burbank to find out the employee never put the items on hold. The lines were extremely long and no other employees hopped on register, they kept doing go backs with a line of about 12 people, thats a bit much if you ask me. I could continue with how horrible I am treated there but you get the point. Extremely disappointed for the past 3 years of shopping here. I will take all of my business to Joann's from now on. read more

They didn't update their store hours (they close at 9pm and on Yelp it says 10pm) so I drove all the way to Michael's to find that they were closed. I even called beforehand but they immediately put me on hold for 10 minutes. read more

Awesome store!!!!! You can find absolutely anything there. For artistic people that's IS the place to go! Everything is easy to find and for good prices too! However the customer service is not the best. You cannot really find someone to ask questions when you need to. Michael's really need more customer service people! Anything other than that is great! No other store has as much variety in products as Michael's does!!!! read more

Customer service is as about as low as you can get. Register people are about as charming as an underpaid employee at Walmart on Black Friday. I change my mind about an item and the register lady tells me to go put it back. Customer service in the store? None. Had the things I came in for? Nope. Studio City it is. read more

I had to go to Michael's on the dreaded black friday to return some yarn. Ashley, the cashier, was SO NICE and CALM. Great customer service on a scary day! read more

my family and I attended a create your pumpkin event and we had a ton a fun! Everyone was super friendly but the class wouldn't be a success without Joann! She is the most sweetest patient person I have ever met ! She was super helpful and entertained my 2 year old once he was getting fuzzy! I would definitely come back and take another class with her she's the best instructor ever! read more

One of the best Michael's around me, the staff is very helpful here. They did their best to find what I was looking for. Great staff, well organized store. read more

PLEASE try to stock painting canvasses that are made in the United States. As an American and Vet I will not support the Communist governments of China and Viet Nam by buying their products from your store. Yes, American made cost more, but they support American workers. I am sure that other customers will agree. Thanks read more

Staff is usually unhelpful and products often disappoint, but sometimes I need stuff they have so.... But never again after last time. An assists manager took my daughters shirt their "childrens washable paint" stained to show his boss. Then after pretended he never met me!!!??? So weird. I called to check in and thought he would remember me when he saw me again - lol. I'm so naive. He totally scammed me. A worker told me on my way out of the store that he's "bad news" and she was sorry about my experience??!!! It's almost funny it's so annoying. Shop Joanne's (or if it must be Michaels, not this one! read more

So last week, my mom and I went to Michael's to get ribbon... yes, I know, WHY EVEN enter a store during the holiday season ESPECIALLY during Dec, your just asking for trouble. The line was huge, like a Black Friday event after Thanksgiving, in the store, again it begged the the question "I'm sorry, why am I here during Dec? Do I REALLY need this ribbon?" But That is why God created smart phones!.... However, to my complete surprise and gushing of joy, we were out in less than 10 min even with the line to tin-buck-tuu. They had a lady with a hand held scanner at one part of the line then would give you a bag to bag the items carried and a card with the scanner info. When you get to the til, and all of them were running at the same time, (which was SO nice), they scanned the card and all of the info comes up and they verify the scanned in items and ring you up! Holy Crap! It was AWESOME! I was SO amazed of the expedite of this system, the line was scary, but it was very quick... no need for the smartphone now for lines... EVERY store should have this system for the holidays. your transactions would have the highest rates EVER!.... now the til's will have to catch up to process faster by data flow. And if this is the only Michael's who does this, in the SoCa area, all other stores take note. You will have faster lines and happier customers. I would defiantly come here again!!! Good job store manager or regional for this great experience!!! read more

Unfortunately, I stopped going to this Michaels for framing. I spent over $1000 there as my regular shop for framing oil paintings (which I collect.) One day I come in with two paintings that need to be stretched and framed. Alfonzo, who I am normally please with, wanted to charge me $75 to put them on stretcher bars. That's $150 that does not include the actual framing. I asked why I could not purchase the stretcher bars from Michaels ($5) and have them use those. He said that was against policy because those stretcher bars are not high quality and there is risk of damaging the paintings. 1. Why sell a product that lack enough integrity to even trust for your own use? 2. Obviously, Michaels doesn't understand good customer service. They just lost a customer that spends several thousands of dollars a year on framing. Never again will I get a piece framed at Michaels. read more

I'm giving Michaels crafts two stars because their Customer service is horrible. The staff never knows what they're doing, no one knows anything about crafts, and pretty much every staff member is rude. I love the craft store, their coupon options and their selection but I always know to avoid speaking with the staff or asking any questions because they are not worth dealing with and when I do I always end up angry and frustrated. read more

This is very well stocked remodeled the cashier area employees are friendly. Have some good prices on yarn and other supplies

I just went to Michaels and had a terrible experience that I would like to share. My mother and I stood in line to do 2 separate transactions with both with a coupon. After my mom finished her transaction and paid for it with her credit card, I proceeded to put my item on the counter to pay for it with my coupon, the employee quickly said I must stand in line again to pay for my item since I'm using a coupon. I have shopped at this Michaels for years since I've moved to Burbank, and if I were with another person we have both been able to pay for our purchases using our own form of payment and a coupon separately. I do not see anywhere that it says you can only do 1 person's transaction at a register. We were sharing a cart, and it was easier for us to approach the register together versus separately, since the items were mixed in the cart and we separated them at the register. Why would one of us have to go back in line to do the second transaction? This is something I have never heard of, and felt completely singled out against. I didn't end up buying my items. When I asked for a manager she explained this policy came from management and there would be no point to talk to one. I called the on site manager after I left, and she explained that we should have been both helped and been able to use our coupon since we were paying for our items separately with our own forms of payment. I wasted my time to look for my item and stand in line to buy it, and was told to go back in line. This was not a good situation and very stressful for me. Being a customer for years I didn't appreciate being treated this way. read more

Visited the store twice in eight days, both times on a week night. This store is understaffed and understocked. Very long lines topped frustrating searches for items that were either not in inventory or were in very small quantity. Management is the issue - not the staff. In fact the checker tonight admitted they were understaffed. No kidding! read more

Great store. Huge, tons of stuff. Cashier lines not bad, of course I went early in the day during the week. Very easy to spend too much money there. read more

Sometimes it's not well stocked, but it usually has everything I'm looking for and every single time, without fail, someone who works there knows exactly where to find what I'm looking for, and knows they don't have it if they're out of stock. My only other complaint is that it's kind of actually really pricey. There's not a blick's anywhere around, so in terms of price Michaels has got me cornered... read more

This review is on their online ordering. It took Michaels 6 days to even ship my order and this was after several phone calls and speaking to a Supervisor. Other stores ship in 24 to 48 hours..... not Michaels. It was 8 days before I received my order. read more

It's true. They need to open more registers. I go here practically every week and on different days and times of day and I've never not waited in line. Yuck. I only go because it's convenient...ooh and the coupons! read more

I rarely write reviews, however I had to after my experience with Alex (Alexandra?) in the framing department. I have worked in regional sales and training management for over a decade and have had my fair share of good and bad experiences in terms of customer service. Alex provided me with one of the BEST experiences ever! I was in need of having a custom matte done, when I first approached the counter I had overheard that her lunch break would be in 15 minutes. So when she greeted me I was prepared to have to hurry; which was not the case at all. Alex spent a great deal of time with me, well over 45 minutes. During that time she was pleasant, she listened and she answered all of my questions with a smile. She probably had a dozen people come up to her during that time and ask to use the restroom, every time she had to step away to let them in she apologized to me (this was not necessary and honestly the store is foolish for having it locked). She greeted every person with a smile and didn't try to rush me off so she could get her break in. She stated that she wanted my item to be perfect, WOW!!! Here is a young girl who is probably underpaid, who was multitasking, probably hungry and yet she remained pleasant the whole time. I have a few more projects that will need to be framed and I am hopeful that Alex is the one that will assist me, she is a solid employee and made the experience easy and fun! I will gladly refer others to her and the framing department! read more

I went there for the first time ever, to get painting materials for a manual project. The girl who helped me was super nice. I got water paint, which I was told, if it didn't work, I could come in and exchange it, but to call in first and asked for a manager. I called at 650pm and asked for a manager; after over 4 minutes on hold, a woman picked up and I told her my issue. She said very nicely I could come in to exchange it and that I should be using acrylic paint instead. I asked her what time they closed. She said at 7pm. It was 657 when I asked. I told her it takes me 5 minutes to get there, and her tone turned beyond rude, not letting me finish talking, and saying "No, we can't let you in because we are closed' I had to raise my voice to get across that it was 3 minutes before and she raised hers even louder, shouting, "NO! IT'S ALREADY 7 HERE!". Not only I am going to return EVERYTHING I purchased but I am never shopping there again. I'll be going to a competitor, even if it costs more. read more