I stopped in here to see if they had any of the drink coasters I wanted that I saw on the B&N website. They did not, but they did have some other fun things, as well as, of course, books. My husband bought a book and I bought two "world's smallest" toys, which were very cute and reasonably priced. I didn't have to wait in line very long, and the cashier was polite and friendly, offering me advice on how best I could get the drink coasters I wanted. I did notice some shaking of the building, which I guess is due to a gym being near/above it? That was a little unsettling, but otherwise, the location was brightly lit, clean, and well stocked. Parking was convenient in the mall parking garage next door. I'd come here again! read more

See all

This store is very clean well organized. It's easy to navigate and find the books you're looking for. The day I visited, they had special discounts going on. I saw a lot of books that were marked down. This store like other stores has a cafe located inside which makes the visit more enjoyable. Grab a coffee and read a book. Cashier who helped me was very friendly and nice. He offered me the rewards program. Parking is easy to find. There is parking lot next door or just park in the mall. read more

See all

Love this store! Came here with my toddler and we had such a good time looking at books together. They also have a little area with a train set for kids to play with. This store is so bright, organized and clean. They have all of the classic favorite children's books and activity books as well. There's also a pretty large toy section! This store would be great to buy holiday gifts. Aside from books they have some knick knacks, stationary, office supplies etc. Easy parking behind the store! Always a plus. read more

Barnes & Noble - Bookstores Near Me - Burbank, California

This an amazing branch of Barnes and Noble. It's massive and all the categories are rightfully marked, a customer can easily find what is needed or favorite type of books. There's a minimum presence of staff to help out but once you find one, that person. Is knowledgeable and helpful. My grandkids loved the kid section! He A nice cafe is in store for your favorite drinks. Very busy store, it's good to see people are still into reading books! Everything was 25% off when we went there. It was a good deal!! read more

Definitely the biggest Barnes & Noble store I've been to. Has plenty of parking outback which makes it easy peasy to get in and out. Loved the Cafe area! It was quite large and welcoming. Nothing like reading and enjoying some yummy coffee. They have a great selection of books. They also had some great deals on books. I knew what I wanted and was about to find it relatively fast. Cashier was super helpful and nice. Talked to me about their membership, but wasn't pushy about it. Just have me the facts and let me make my own decision. read more

Barnes & Noble - Collectors edition. - Bookstores Near Me - Burbank, California

This is Buns and Noble. The drinks are made wrong and a dragonfruit lemonade looks like pee! the cake pop tastes like raw cookie batter :( the service is mid, not bad not good. the price is like regular starbucks. read more

Barnes & Noble - the dragonfruit lemonade in question - Bookstores Near Me - Burbank, California

See all

Typical Barnes and Noble with an attached cafe located in Burbank off San Fernando Rd. I usually park in the structure which gives me a easy peasy entrance point to BNB. A fun fact, they offer a monthly $5.00 book in their cafe with purchase of a drink. The book rotates every month. Pretty cool. There are always fun discount sections too, stuff on clearance and staff picks. Help is hit or miss. Not too many staff on the floor. read more

A really nice Barnes & Noble. I like the layout of this one compared to others I have been to. The staff here is very nice and it's very organized. read more

If you are looking for a book store for some peace and quiet and to look for some great reading material. This is NOT the place. The Gym Bros from upstairs throwing the weights on the floor and shaking the entire building. Not a very comfortable feeling at all. I don't who thought it would be a good idea to put a Crunch Fitness on top of a bookstore, but they should be looking for a new career. I won't be back. read more

I have to say I just love Barnes and Noble. What started as a fight against mom and pop bookstores has ended with B&N kind of now becoming one. They have closed a lot of stores and as much as I was a curmudgeon at first, I have had great experiences with this place. The customer service is always on point. They always pick up the phone and are so helpful. This location as well as the one in the Americana have brought a lot of joy into my life. I am a lover of books and they always have what I am looking for and always at a better price than Amazon. If they don't have it they will order it and then they will personally call you and tell you it's ready. In a sea of business closures, I'm glad and grateful that this one stuck around. Their online store is also great if you can't make it into the store but there really are few things better than putzing around a bookstore and discovering some new gems to read or some cool gifts for loved ones. read more

I love book stores! B&N Westlake village is home now. I know I can find everything I need in a book & more. I became a card holding member here & now get perks! read more

Barnes & Noble - Found some new fun & even banned books! Had to get them! - Bookstores Near Me - Burbank, California

Could be, the best B&N of the San Fernando Valley? I think so! Barnes & Nobles - (Downtown) Burbank, just outside the infamous Burbank Town Center is neighbor to the AMC 6, Crunch Fitness and CPK aka California Pizza Kitchen. It shares a lot with these business in the outdoor half of the BTC/Mall area and living up to it's Barnes & Noble name is quite big.... Carrying an assortment of books and branks from kid to adult in all subjects, categories, how to do, do it for you/do it yourself and beyond. Considering there aren't as many large chain or even larger bookstores I'm grateful this B is still thriving in the B. They keep the lines flowing no matter what time of day, day of the week or holiday weekend. Friendly service from the cafe to checkout. Typically always greeted when entering and/or thanked for your visit. Ended up getting a board game of all things for a friend and a gift for my niece (Happy Birthday today)... I was shopping with my friend Art and he actually food a nice book or two on sale, which they do have regardless if you're a member, though you'd get a better discount and price if you are. Great cards for all occasions and some nice stationary as well. Q-Tip: The don't really advertise as much but as an alternative to their $39.99 /year membership (roughly less than $3.50 a month) - you can also sign up for a free membership - which I did - and collect stamps to save: - 1 stamp for every $10 spent in a purchase - 10 stamps = $5 reward read more

See all

Another cool Barnes and Nobles location. I purchased a few magazines and gift cards the last time I was here. I really couldn't find any books I was interested in reading. I do like to read, but it has to be a interesting book. Anyhow, service was good, and its in a nice shopping center of the Burbank Mall. read more

Love Barnes and Noble. I'm so happy that this location is still in business, so many of them closed. I like stopping by once in a while and browse through the books, specially the bargain selection. I always find cookbooks, travel books, designing books and more for a reasonable price. I love adding to my library constantly. The cafe inside is nice to. Grab a cup of coffee, take a break, unwind. Lots of parking Huge selection of books Kids section with toys as well Great customer service read more

See all

It's great you guys. Stellar. Workers don't bother you it's a plus ++++++, great selection of stuff! read more

A man name Jered (if I get it right) carrying this golden stand behind my daughter and he was saying "coming through " and my daughter not hearing/responding and I told him "sorry he's not hearing you as she wearing earplugs, special child" he responded was rolling his eyes and a head shake gesture. I was offended and hurt . Right away I told him I don't like the way he reacted and he told me "do you know how heavy it is?" I told him that their other way to carry it and please don't work during operation time when no one on the place. read more

Barnes & Noble - Bookstores Near Me - Burbank, California

I love this store. The cashiers are very nice. They aren't really expensive, it's about $11 a short novel. The selection of books are pretty nice, they have all the books I need, where I expect them to be. read more

I've worked a variety of customer service jobs over the years and know that dealing with the public isn't always a walk in the park. That being said, when I go out anywhere and need assistance I try to make things as painless as possible. I went in this afternoon in attempts to purchase the new "Baking Yesteryear" book by Dylan Hollis and was met with PHENOMENAL customer service from the staff on duty. I had trouble finding the book in question and sought out an employee to help me find it. Turns out it was a bit tricky to locate and soon 3-4 employees as well as the store manager were on the hunt to help me find it! After about 15 or so minutes turning the store over to locate it, I gave up hope and got ready to leave. On my way out, a lovely woman with (awesome) green hair found me in the store and had the book in hand! Customer service like this is what keeps me shopping in store instead of online. (Sorry I didn't learn your name miss!) read more

Barnes & Noble - Bookstores Near Me - Burbank, California

See all

My wife and I stopped by here because she wanted to get some nursing prep book and also some other books. This is my first time in a Barnes & Noble in a while, I think almost 10 years. When we walked in a worker greeted us and asked if we needed any help. I went browsing around the store to see what they have since it's my first time here. I saw the kids area which is really nice and I think they have story time on certain days. I found the technology book section and just browse through the CompTIA books. They have a cafe inside the store too if you want coffee. I also stumble upon some Legos and they had some Star Wars theme. The store is overall nicely organized and decorated. It's not like a library where you'll have to be super quiet but it's manageable if you're expecting some silent when you are reading inside here. Some people just come here to sit down and read a book for free. read more

See all

Can't be their good selection on the newest books. They always seem to have exactly what I'm looking for.

I used to like this bookstore, I have been going here for 15+ years so I can say I witness its ups and down. I have to be honest, customer service hasn't always been great here, it still isn't, but lately the drawback it has been the book selection and that is the most important thing. I used to love coming in here to shop and check their New Release wall, always full of great books, a nice way for me to discover new reads and authors. Even their bargain sections had so much to offer, great selection. Not anymore! They have a huge space and they don't utilize properly! Not enough books and the organization is pretty bad. Just check the Fiction area and you'll see what I am talking about. I was looking for a book by Isabel Allende to buy as a gift and they had only 4 books by this author. I couldn't belive it. And maybe the last book of of an important contemporary author. So pretty bad selection, not enough recent published fiction. It reminded me why I like to shop at indie bookstores more. Also, an issue mu husband has, pretty legit, they have their Criterion DVD-s and Blu-Ray-s behind the counter! Find room inside the store for a display! How are we suppose to browse, pick one, look on the cover and so on? Do you want to sell any? They offer to order you a book, but sometimes, like in my case, you need to get something right then and there since you are in the area already. I can order on line, but I like to shop in stores and give them my business this way. I love bookstores and used to enjoy this one a lot. I hope it will stay here but they need to make some improvements! Forget about other merchandise, focus on books, increase the selection, compete! read more

The cashier was mean and rude, wouldn't go back bc of the experience sadly. Usually the people are nice. It was a Friday morning shift, just a heads up read more

I love this Barnes & Noble. There is always plenty of parking ever since IKEA moved from across the street and Chevy's Restaurant went out of business. This store has a wide open layout and clearly marked aisles. The customer service booth is located in the main aisle and always has a friendly employee able to answer any questions and help you find what you're looking for. There is also a nice little Starbucks inside the store with plenty of tables and chairs. Every month they have a lineup of Authors scheduled for book signing's and Q&A. It's worth it to check out the website for their schedule. You might be surprised who's scheduled. This store is always clean and associates are easy to flag down. This B&N also has a nice selection of the latest board games. read more

See all

A pretty alright location, although a couple of the employees are a**holes. They approach me and start talking to me, casually, I might add, without me even asking for assistance as a customer/patron - something that definitely isn't anticipating my desires as a shopper there. That isn't "customer service". With one or two of those workers gone, fired - the place will be much more enjoyable, not even as a place looking for that, but it will improve the professional atmosphere drastically. While anticipating a customers needs, such as what they're looking for, is somewhat expected at a place, that isn't what happens here, what with the employees standing around, talking casually instead of doing their jobs. I wish I worked there sometimes - for I am professional. Using Starbucks shouldn't result in such catastrophe. read more

This isn't our home B&N but we were out for dinner in the Toluca Lake and it was the closest one to us. We started discussing a few books we wanted and while I tend to give Bezos the book business I decided to check if this location had the titles in stock that we were looking for - it said they did online, so we gave it a shot and drove over. Service at the info counter was so helpful and friendly, she quickly directed us to both of the books and when I asked about price matching she let us know they'll price match to their online price. Always helpful, if you - like me prefer to save when you're able. I needed tissue paper for a few holiday bags at home and they had some really nice selections. I picked up a couple of packs on the way out. If I lived closer to this store, I'd frequent it a lot more than the few times over a decade or so that I've been in here. Great staff, private parking lot beside the store. read more

Parking: Plenty of parking at this location. Ever since Ikea moved down the street, the parking structure has never had an issue with parking. Their are other Businesses around Barnes & Nobles, but you can definitely tell the difference in traffic flow after Ikea moved. I have been to this location several occasions, and have never had an issue with parking and always got a close spot. Cleanliness: I have been here a lot, and never had an issue with cleanliness. The books are always organized, and floors never had any issues as well. Can't comment on bathrooms, have not had the chance to use them. Staff: Staff always welcoming, friendly, and helpful. Each time I am looking for a specific book or section, I have always had the pleasure of having a knowledgeable staff member provide efficient service, information, and guidance. Keep it up Staff, and keep it up HR on hiring the right people. Selection of books: From my pictures, you can see all the sections they offer to the public. Magazines, funko pops, toys, board games, vast variety of sections and genres, and the children section is a good size as well. I would like to see the music section increased a bit, compared to other Barnes & Nobles, their music section isn't as big. Overall: I recommend this location to anyone looking for a book in person instead looking online. If you want to get away for a few hours and read a book you can definitely come here and grab a chair and get lost in a novel. Five stars! read more

See all

This is the best B&N location...even better than those 3 story ones! This one has everything you need on only 1 floor! Spacious too! The cafe is amazing with ambient seating and wonderful and hardworking staff! They always get drink orders out very fast despite there being huge crowds sometimes. The bookstore staff is also wonderful! They always are happy to answer questions...they will even walk you exactly to where a book you are looking for is located. I don't understand the bad reviews saying bad customer service.... 5 stars and very well earned from me! read more

Matt went out of his way to do a terrible job. He shouldn't be a manager. He should be kinder and more customer service driven. Matt is just a terrible manager. I had 3 books to return with recite (I've attached the picture of these books). But Matt said that he was only going to take back 2 of them because one of the them looked "very damaged or used." I told him that all three books had not been used and they look perfect. I didn't understand his decision since this is how it was sold to me. I even asked another employee if this book looked damaged to her and Matt told me to not ask her because it wouldn't matter and that all I would be doing is harassing his employee. When I disagreed with Matt on his decision (for the glossy black covered book in the photo) he said "since you don't agree with me, I am changing my mind and I will not take back the other two books." Yes, this is coming from a terrible manager that does not deserve the poison he has been given. He walked away from his desk and thats the last I saw of him. All I could think of is what was wrong with this person. Obviously a lot is wrong with this guy and the reviews are very clear that he is consistently terrible at his job. So, I've attached these picture to give you an idea of what to expect and to hopefully avoid this Matt guy. I look forward to sharing this experience with another manager by the name of Shawn and also reach out to their headquarters. This kind of customer service given by a manager can quickly effect the rest of the employees that watch and learn and even mimic without any hesitation. The good news is that I will never return to this B&N and plus plenty of other great bookstores to buy from. read more

Barnes & Noble - Bookstores Near Me - Burbank, California

See all

The Store: It is clean and organized. They do have a few seating area. The Service: Besides the staffs at the cashier, there is also a "customer service" booth. The staff can help you to search for the books you are looking for. They are very helpful and friendly. The Parking: Parking structure (free) sharing with other restaurants, retailers and cinema. During weekends, it gets pretty crowded. read more

Barnes & Noble - Bookstores Near Me - Burbank, California

Just be careful people I thought it's good place with good People who work here it's man middle age with square glass look so polite but I just say hi and try bump handshake this guy jump back I really confused what happened Watch your self read more

I was looking for a specific book, and although I could order on Amazon, I said let's me give Barnes & Noble a try. There is free parking on the side of the store. Lots of cool gifts and nick nacks. The store had a lot of books on sale. The employees are very nice and offered to help me. Although they were sold out on the book I was looking for, they offered to help me find it at another location. Something about a bookstore that Amazon just doesn't have! read more

So let me start by saying, I'm not an avid reader. I don't frequent bookstores of any kind often. But I was in search of a beginner's piano book for my granddaughter and online shopping was not allowing me to see the pages. So after visiting the piano store, the music shop in Burbank, the library and the Iliad.. I found myself here. Let me backup a moment. Upon my first visit, I walked in and asked a heavy set girl behind the cashier counter where I could find music books. She told me she didn't know and pointed me to the Customer Service Counter. So I walked over to the counter and there's no-one there. Well..that was useful..Thanks! I waited a couple minutes. The girl who directed me here saw me waiting and I never heard any intercom letting someone know I was waiting. Irritated, I decided to look for an employee (not the cashier!). I found a lady who was helpful. She walked me over to where the music books were. But there were no beginner books. So we walked over to the customer service desk where she looked up done options and have me a recommendation. She then ordered it and said I can pick up at the store location with no delivery charge. I then asked about a book The Door In The Wall by HG WELLS. She said she had it in stock but turned out it was by a different author (and totally different story) She was able to order and said I could pick up when the piano book came in. Great. A few days go by and I get notified the piano book arrived. I asked if the other book was in as well, as I didn't want to make two trips. It had not arrived so they said they'd attach that book with the piano book and hold until both were in store. I never heard back a week and a half later, so I just dropped in. They had both books. I paid and left. When I got home I realized the HG WELLS book was the one by the other author. Ugh! Really?! Yes I should have double checked but after extensive conversation with the first lady about the author, it just didn't cross my mind that she would order the wrong book. So, I called the store. Asked if they could order the correct book and I could make one trip to pick up the correct book and return the wrong book. Nope... The HG WELLS book could only be delivered by mail, which would cost$5 to ship. Nope. Ordered it on Amazon for $4 with free shipping. I guess this is why bookstores are going out of business! I returned the wrong book and went on my way. I don't see a need to go back anytime soon. And should that need arise, I'll drive to the store at the Grove. read more

Barnes & Noble - Finally a beginner's piano book with music notes. Thanks B&N - Bookstores Near Me - Burbank, California

Love this retro bookstore in Burbank on South San Fernando Road after you walk through the 80's mall to the other side. It is a wonderful book store where I bought an amazing novel which I am still reading. The girl that help me was great. Amazing customer service. The coffee bar is not so great but I'm not giving it any points off for that. I wish I could remember the girl who helped me. They have the cutest children section which reminds me of when my kids were little. Great bookstore and I will be back! read more

Barnes & Noble - Bookstores Near Me - Burbank, California

See all

I enjoy buying my books and sipping my coffee. Very peaceful. Employees are always sweet!

Glad they still have booksellers around even if this is a national chain of stores. This Barnes & Noble located across from the ever busy Ikea in Burbank has a Starbucks in it and overall, a pretty good sized one store at that. The periodical section is huge and is usually my 1st stop. The travel section is also good sized, has a lot of references and I often visit that when at this location. There are plenty of clever and useful gift ideas placed all over the store from gadgets and accessories to book suggestions and calendars. The kids reading section is also expanse. I like this Barnes & Noble and I sometimes forget it's still there because I cringe at the thought of going anywhere near Ikea unless it was totally warranted & unavoidable. Check it out while it's still standing... Parking can be a pain but where is parking a breeze anymore. At least it's free and in a covered parking structure. read more

Barnes & Noble - 808 on my mind - Bookstores Near Me - Burbank, California

This Barnes and Noble is really nice! Cafe is a bit small, but there's a corner bakery across the street if you want someone less crowded and quieter to do some laptop work. Anyway, my review is about the nice employees! The manager, a red headed gentleman with a beard was super kind, and helped me return an item as an exception. Also I was looking for some books and things and they were just all so lovely. read more

I've come here several times to purchase gifts for friends when I want a book or random item now (rather than waiting for shipping through online retailers). Thankfully, you can purchase online and pick up in store, which I do with this location. Always be on the lookout for online coupons! Sometimes there are coupons that only work for online purchases (and picked up in stores), but strangely the store can't apply online coupons if you try to make a purchase in person. If the item I order is in stock at this store and I purchase it online, they usually have it ready for me in an hour. The service is nice and quick. Though the review focuses mostly on the online purchase + in-person pick up, the inside of the store is also nice and well organized. I love bookstores and touching physical books. Plus, the location has fun little knick-knacks and a cute children's section. There's a parking lot adjacent to the BN, so parking is no problem at all. read more

At 10:00am Oct 14th, 2022 I visited the Barnes and Noble below the Crunch Gym in Burbank and asked the gentleman behind the desk for help locating the Law section which he efficiently directed me to. The Law section had but one set of vertical shelving from top to bottom with the rest of the aisle dedicated to other subjects. I thanked him and looked for the book 'The Law for Writers (in Plain English)' by DuBoff and Tugman. Not finding it I left but not before overhearing the gentlemen answering a query from a young man who also works there, with his answer being, (here I will paraphrase... ) "Yeah, he was looking for a book in the Law section but there's hardly anything there." At once, a laugh overtook these two men, and I couldn't help but be annoyed at not fully understanding what it was they found so funny. In past I would sigh and probably let something like this go, but, current events having gone the way they have been by people who should know better, and enable such behavior in their well appointed suits, I think I should inform the general public, that they may recognize similar patterns of behavior in future. I'm a minority, and I've had to deal with situations that for those who are well established may have no index to serve as reference. There's the chance I could easily be wrong about all of this, but patterns of behavior are always good indicators to those people who conduct themselves predictably. Good luck to all... Sergio Alcantar read more

The lack of customer service is at a maximum at this facility. I arrived to this location 20 mins prior to closing. Was browsing books when I suddenly had to use the restroom. Unfortunately a staff member after walking out of using the ladies restroom told me that their restrooms are closed now because they are about to close. If anyone knows, this Barnes and nobles has like a last 30minute peak of customers in the store especially towards the weekend. To be denied of being able to use the restroom was a huge smack in the face. If all of us that were in the store had to use the restroom would we all be denied because you all close in 20 mins?? So I decided maybe I should bring this to a manager's attention. I go to the customer service desk, there was no one in line only the woman working behind the desk. I literally said "Hi I'm..." wasn't able to finish what I was attempting to say because she abruptly interrupted me by cutting me off in the middle of my sentence and said, "He actually was first, so let me just..." looking completely disheveled. She points to a man that's not in line and is about 20-30 feet away. The audacity of the ludicrous communication and lack of respect for its customers. Everyone deserves top tier service not just the ones that your attention may be on. If you don't know how to multitask and provide great customer service don't work in retail or a job that requires you to do so. I wouldn't recommend this Barnes & Nobles if it was the last place on earth. read more

Great place nice and clean and sooo many books to choose from. Only thing i didn't like was that the Starbucks inside didn't accept the giftcard i wanted to use since they are franchise. read more