Wow, wow, wow!! WOW!!! Stopped by this location on Thursday. It was my wife and I's 15 year wedding anniversary and I brought her to Michael Kors, to get whatever her heart desired. We got there early, just as they were opening and Jacob...Let me tell you...Jacob is one of the nicest, most amazing person ever! His customer service is top notch! He showed us a nice selection of everything new and the prices were amazing! He helped my wife pick out 2 purses and 2 wallets to match! Being a business owner myself, seeing this kind of commitment to customer service, really warms my heart. And I think Jacob should be rewarded somehow. Jacob, if you see this review. I didn't always have it like this. And the fact I was able to get my wife what she wanted for our anniversary, and you taking the time to show us around and make small suggestions, means the world to me. Thank you Jacob. You made our 15 year anniversary memorable. Wifey was talking about you, to her friends, when she was showing off the purses and wallets. You're amazing! ~JD Tint Haus Audio & Accessories read more

I walked in this Michael Kors Outlet, knowing what I wanted with the price in mind after perusing online. Looked around and didn't see the bag I wanted, so I asked a sales gentleman and he told me they were out of stock and whatever was on the floor was what they have. Browsed around and I couldn't pass up the sale and additional discounts on their bags! I was helped by Jimena (sp?) and an Asian lady. My hands were full and Jimena brought me a shopping bag, helping me look for matching wallets also. While I was in line, I noticed the bag I wanted behind the register. I asked the cashier if it was for sale. She asked the other cashier if it, being a newly returned item, was available for purchase and it was. When she rang the bag up, it was at retail price! I was like "ok, I'll take it"--I wanted it that bad! However, I showed her the outlet price from my phone and she said that since it was probably purchased from a retail store, it would be the retail price. I then asked if the outlet price can be honored, for it was the exact design and size. So, she inquired and the same gentleman scanned the tag for online confirmation and granted the outlet price adjustment! My damage was controlled, LOL! I walked out with what I wanted and much, much more! read more

Loss prevention should not be noticeable in a higher end business such as MK. Instead the African LP chose to follow me around while loudly saying he needed a camera check on me and describing what I wore then multiple associates started following me as I tried to shop. Such a tacky way of watching out for people who are just trying to shop with their hard earned money. Felt worse than shopping at Walmart, what a disappointment. read more

Today I chose to spoil myself with the absolute amazing help from " Lyza" thank you so much for being so helpful.

We went into the store bc my mom wanted to find a new purse. She stayed in the store FOREVER & the staff was so nice and friendly, checked up on her often and called her by name. She ended up buying a purse & walked out very happy. The staff was nice to my kids when they walked in and out checking to see if grandma was done browsing. I only own a pair of Michael Kors sunglasses, but after my experience today...I may start looking at bags too. Thank you everyone for your kindness and helpfulness. read more

This store is a joke! Drove like 25 minutes out of my way for nothing! Bc of Covid, had to wait in line for about 15 minutes which wasn't too bad. Once I was allowed in the store I was really disappointed. They had some of the ugliest handbags I've ever seen! Ofc the one handbag I liked was $450 + tax. Lesson learned I won't be back!!! read more

As I'm reading the comments I was shocked to find out I wasn't the only one treated some type of way. Yesterday I went in because I really wanted a new purse. As I walk in this tall, slim lady with brown hair looks down at me and makes a disgusting look. I get it I probably do look disgusting because I had a drink spilled on me, I had my son with me in a stroller but I have probably have more money than her so I did not let it get to me. BTW I was wearing a hat a t shirt, and I believe leggings. I'm a single mom sometimes I don't have time to get ready. The broad working shouldn't only be nice and courteous to people who look like they got money. I'm walking around they don't have much to offer anymore. But like I said I really wanted and needed a bag. Annmarie was the only kind one who treated me like a customer. As I was out the same lady looking at me disgustingly again. Whoever she is she needs to get it together and she needs some retraining. As beautiful as she looks her attitude is so ugly And the bad part is that they had her in the damn front, where people enter and exit. She can't even do her job Smh read more

It was super busy; but good purses at great prices ! Clean, a little in organized but to be excepted with the amount of people there. read more

Michael Kors - Leather Goods Near Me - Ontario, California

Great selection of Michael Kors handbags and accessories at the Ontario Mills. The prices are not exactly cheap, but very fair. I was very impressed with the service provided by the employees. It appears commission is related to the experience, but it was very good. If the women in my life need (or want) more bags, Michael Kors Outlet in Ontario Mills will be the place I visited. read more

I've been to this Michael Kors outlet twice: the first time was in September and the second time was last night. During the September trip, I purchased a black Grayson satchel that cost $140. Total steal!! During last night's trip, I didn't find a bag that caught my eye. However, there were nice bags to choose from. This outlet carries a variety of styles in different colors. You have your neutral colors and vibrant colors like pink as well. Their wallets are probably the best deal in the entire store. They were no more than $79 for full size wristlets. They also have smaller wallets and coin purses too. My sister bought a wristlet wallet for $69 and I bought her a purse that cost $141. I definitely recommend coming in here if you want a Michael Kors bag. The sales associates are helpful as well. read more

Michael Kors - The purse was $141 and the wallet was $69 - Leather Goods Near Me - Ontario, California

Excellent customer services They are happy to help you Store is clean Great purses Amazing prices and discounts A SHOUT OUT TO ALL THE GREAT PEOPLE WORKING THERE!! You all make customers feel happy read more

We went there yesterday to purchase a wallet for my wife. After looking around for awhile, she found a gold wallet she liked, it was on clearance with 70% off of MSRP! Good deal right? Found out, the MSRP price was $138 and Kor marked it up $149 and they wanted to sell the $149 as a clearance price with a 70% off - what's wrong with this??? Clearly this is fraud and deceiving the customer. I talked to the supervisor in charge at that time - Christian, off course he removed his name tag while all the salespeople/cashiers has theirs on. I pointed this pricing scheme out, and he proceeded to tell me that the price was $149 and I'm getting a discount on top of that. All while removing the $138 price tag and trying to play it off as if he's doing me a favor. I saw this and told him it's unethical and wrong to deceive the customer like that. Kept on saying the $149 was the correct price, that's wrong! I would like other customers to know that this store Michael Kor/Christian was DECEIVING, BEING UNETHICAL, SCAM AND SELLING AT A HIGHER PRICE AND FALSELY OFFERING A MARK DOWN WHEN THEY ARE CLEARLY MARKING PRICES UP. PLEASE TALK YOUR BUSINESS ELSEWHERE!!! See attached pictures for the pricing scam. read more

Michael Kors - 70% off clearance wallets - Leather Goods Near Me - Ontario, California

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Customer service sucked. I went in looking for a bag. Showed the lady which one I wanted. And nodded her head like a damn bobble head. A simple no, would have been fine. read more

We went on Labor Day and the whole store was 60% off plus another 20% on top of that . Definitely one of the best sales . I always buy my bags here . Cannot beat the prices for a designer bag that last almost forever . read more

Michael Kors - Love the studs with silver instead of gold - Leather Goods Near Me - Ontario, California

Great customer SERVICE!!..All the girls are very welcoming and very helpful!. The purses have such great prices. read more

I AWAYS shop at this location and normally everyone is super friendly, but this last time I went was a completely different story. I actually spoke with the manager Andie and she was EXTREMELY RUDE. She completely ruined my total shopping experience with Michael Kors as long as she works at this location they will lose my business I'll look for what I want and go some please else because I am not going to a store with rude INCONSIDERATE manager! That lost my business and trust in this location! read more

Steven was the first one to approach us to let us know about their sale in which we thanked him and walked away. We then walked over to the backpacks & he approached us a second time to tell us how much the backpack would come out to with their current sale. It was such a great deal and I honestly would've walked out if he didn't share that information in detail with with me. My sister only came in to accompany me & Steven easily convinced her as well! He even helped us choose matching wallets for our backpacks! Steven was very helpful and sweet! Thank you for helping us! You made our day. read more

I was shopping around at the mall for a gift for my employees. I was walking by Michael Kors and a purse caught my eye. I went inside to check it out. As I went in, I was promptly greeted and helped. The sales person was very knowledgeable, informing me of other purses in different styles and sizes. The sales person was so helpful that I ended up getting 5 purses. My coworkers loved it. :) read more

Michael Kors - Leather Goods Near Me - Ontario, California

Love this store!! Went in asking if they had any straps for my Michael Kors bag that I bought almost 5 years ago but is still in amazing condition. I asked an extremely nice women named Quick and she went out of her way to get me the exact strap I needed! I was literally in and out in 5 min. Best of all is she didn't even charge me!! This store has amazing staff! Thank you Quick read more

OOooOhhh YEAAHHH! Michael Kors OUTLET!! All your faves at a discounted price. My asian senses are tingling! :D [[ Parking & Location]]-- Park by Entry 10 and walk towards the Coach Factory and you'll find it. Who'da thunk Ontario Mills Outlet would have such a hip and trendy brand? :) NICE. [[ Service ]]-- they really do have plenty of employees running around grabbing products in the back for you. One guy even whipped out a calculator on the spot to tell me the final price after additional discounts on a clearance item. They're pretty eager beavers in there. HOLY mole... excellent service! Lol [[ Products ]]-- I would assume they carry products that aren't newest and latest. But still totally ADORBS. Great selection and based on my visit, VERY well stocked! Also, their prices look like they are maybe 20-25% less than actual. Not too shabby! Happy holiday gift shopping for you pretty little trend setters out there! ;) read more

This review is so over due. 2 weeks ago I walked into this store so underdressed, without makeup and my hair in a crazy ponytail. I guess I was feeling brave! I approached Liza as she was training one of the employees there and she turned around with a bright smile, asked me my name and what I needed help with. I explained an online issue that had happened to me a couple of days prior and without hesitating one bit she help me and solved my problem. When I was leaving I said bye and she responded: "Bye Miriam" WOW!!!! On top of treating me like I looked like a million bucks she remembered my name. 2 days later I went back to the store properly dressed, make up and my hair down and to my surprise Liza still remembered who I was! I thanked her for making me feel so good the first time I was their because there has been times I've entered into other similar stores and if you don't look a certain way you are going to most likely be ignored! Her response was: "We need to treat every customer as if it was Michael Kors walking through those doors himself." Liza you are so amazing! You have a sharp memory, superb customer service skills and I will always be grateful to you for making me feel like a million bucks. You are a precious jewel to the Michael Kors company. Oh and by the way I am enjoying the sunglasses I purchased there. Great quality. God bless. read more

I have shopped here many times and purchased handbags, wallets and watches but never again will I return. You can tell they have changed their floor staff and replaced them with some racist ladies. It's sad.. instead of helping me they were treating me like a thief. They followed me, kept staring at me and one lady that walks around like she is all good with the obvious hair extensions that do not match her hair color , kept looking at my hands while I carried my own purse and telephone. She then whispers to another employee and she stands by the entrance door with her cell phone and does not move until I leave the store. It did upset me but I just kept looking and when I found the purse I liked she asks if I want it. I said yes but I want a purse that is wrapped and has not been touched by everyone since they don't sanitize but follow everyone around the store. She calls for the purse and then she gives it to me. I start to walk to the register and again, I'm being followed.. I'm about to pay and she whispers to the cashier to make sure she asks for my phone number. Really lady.. Sorry that she has to work during the pandemic but don't be a racist. Yes, she was.. why? There were a handful of asian ladies purchasing multiple purses and they were treated like royalty. As for me and my party, we were followed, some eyes were rolling and no assistance. Was it my daughter in law REAL Louie Vuitton purse? I'm not into names, I'm into style. read more

Michael Kors - New purse - Leather Goods Near Me - Ontario, California

Great Experience At Mk AnnaMarie Thoroughly went through the types of Qualities that Mk Brings into the Public ! I LOVED Her Customer Service ! Genuinely Given for this Valentines day . Thanks To her I will be coming back and will never forget the Absolute best Customer Service Ive ever Gotten . Quality to its best ! THANK YOU ANNAMARIE ! read more

This is my favorite designer outlet store!!! I love buying wallets from here. I have several wallets n different colors. I also have a cute wallet that I take to formal events: weddings, dinners, etc that holds my credit cards and even my cell phone. Anything with a MK logo on it is priceless!!! I also bought a fancy bag on sale here to carry light paperwork to work so I could look more professional since I look young!!! I highly recommend this store and the sales people are always so helpful finding items, calculating the price after the discount, and at the register. read more

Jenni was very professional and gave us details on what they had to offer in the store and also took time to help us buy a second pair of purse. This girl deserves a raise! You don't get help and customer service like this anymore. read more

Really friendly peeps who work here. :) Sales associates always want to have small talk with you which is "cool" but sometimes it could get kinda annoying. However, that's not a big issue. The only complaint I have is that for an "outlet" the prices are still not that low. Thus I minus one star for that. read more

Thank you annemarie I was so Indecisive loved your energy !!!! I didn't know which bag to choose and she modeled them for me

My husband bought me a bag on my birthday I like it but there was some scratches on the buckle I told my husband to return it and bring the same one he went to the store lady name Jessica check the bag and she said it's used we cannot return this even I did not use that bag! They refuse to exchange it.i hate this place. read more

I bought a purse 15 minutes before closing time. They were going to give me the purse that was shown at the floor. When I asked the female cashier to give me a new one that's not floor sample, she gave me attitude and said there was nothing wrong with that purse. Stupid & rude cashier. Yeah there might be nothing wrong with that purse, accept maybe dusty or had been touched by so many different hands..But it is our prerogative as costumer to want a merchandise that is not a floor sample, unless other wise stated on the sample purses. The manager should fire that cashier, or if she was the manager then the store should replace her...!!! read more

Just bought a bag there for my mom 10 minutes ago. Asked her if it was possible to give us a bag from the back instead of the one on display. Started giving us an attitude. Rude as F! Is this what happens when retail starts going online? In store service goes to hell. read more

The worst service I've ever experienced. I don't recommend anyone to go to this store, you will have a bad day talking to those people, especially the store manager, she really really pissed me off. Super bad！！！ read more

The person helping me was great she attended me and found me the perfect bag only thing she left out was that I had to pay cash there ATM was declining so the girl at the cashier was super rude and she kept saying your card is declined you can try it if u want but your getting denied and she would just stare at me felt kind of awkward almost like she didn't think I could afford it ! I was so annoyed because I want the bag but now I don't know if it's worth me going back to someone so rude read more

I was shopping for my friend at this location on Thursday. I asked a sales associate about the price and she told me they have an extra discount on a certain bag. I felt like the price was wrong and made sure with her 3 times and she told me she was sure. And I told my friend on the phone they had an additional discount and she told me to buy it. When I was ready to pay and I was told they didn't offer the discount on the bag I purchased. The manager told us they could not change the price otherwise she would get into trouble. I shopped from of Michael Kors in 2 other outlet stores I do know the policy that they should change it if they told the customer a wrong price. Hope some day they will shut down for sure. Shit company! Shit management team! Never shop there since it always reminds me the horrible faces of the managers and the experience which let you feel furious from ALL the stores EACH SINGLE TIME I visited. read more

I came here on a search for a gift for my very good friend. It took about 15 minutes and I found a tote bag for her. A very nice salesperson by the name of Janice came over to give me the price and gave me her opinions on it. Her personality and presence was so pleasant, this is my reason for the review. I hope this Michael Kors outlet knows what an asset she is to the company. Thanks again, Janice!!! read more

Yesterday during my lunch hour I didn't have much time and after looking at other stores in this mall I wasn't finding what I needed. Then I walked in to this store and a young lady with a smile greeted me and took me to where the leather back pack purses were. Very helpful and I bought the back pack purse along with a nice matching wallet. Everyone should learn from and ask for Jasmine L! Thank you JL for the great customer care and sales service! read more

Worst customer service, never coming here again. The lady at the front door wasn't letting people in to the store not because the store was at maximum capacity just because she did not want to. Manager was no help she just stated it was a miss communication. Worst service first and last time coming here. read more

Be careful when you buy discounted purses they would sell it to you without the dust cover and of course there will be some minor scratches and when you exchange the product they will not take it and blame you for the damage . Shady store smh. read more

Bought 2 purses for my wife here on Christmas eve. 12-24-14.. tried to take them back and they told me those particular purses are final sale .. no money back and no store credit.. that's a bunch of crap.. never shop here again.. I was just a guy trying to get my wife something nice for Christmas on Christmas eve so don't buy any gifts for anyone cause won't get store credit even if they tell you you can..I'm out 400 bucks read more

Walked into this store looking for an anniversary gift for my wife. Like most men I was clueless as to what I should get her. I was greeted by a women named Quick. She was very friendly and knowledgeable with all their products. A big, "THANK YOU" to Quick for making what is usually a less than desirable process, completely painless! read more

Hate the return policy. No refunds, store credit only! This made me very unhappy because as I was purchasing a handbag the sales associate said I had thirty days to "return" the bag. He never said exchange only. I changed my mind on that bag and as I went to return it, the manager said I would need to find something else in the store or she could give me store credit. Boo! The return policy IS listed on the back of the receipt after she pointed it out to me. My fault for not clarifying it as I was purchasing the bag. Because you can't read the return policy until you have been handed the receipt after your purchase. But, I need to be able to shop at a store that will accept returns. So I will not be going back. This is just my personal opinion. Take it for what it's worth. read more