My experience at this dental office is in stark contrast to the other glowing comments posted. Sometimes I guess things can go horribly wrong.
My first visit to this office was earlier last year. It was a routine checkup. My teeth were cleaned and the hygienist did an excellent job. It took a bit long but she was thorough. It was discovered that I needed a new crown. I was impressed by the office, which seemed more like a spa with candles burning and nice decor.
On a subsequent visit, my tooth was drilled down and mold taken and I was fitted with a temporary cap. This is when things started going awry. The dental hygienist was new and didn't have enough training, and I kept choking on the saliva building up in the back of my mouth because she wasn't removing it fast enough. The intake wasn't anywhere near the back of my throat, and my bodily reflexes were disturbing the doctor 's drilling. He seemed annoyed by both me and the hygienist. He kept drilling for what seemed like a long time. I lurched when he hit a nerve, and he seemed incredulous that I could still be feeling any pain after the shot. He kept drilling and eventually hit the nerve again, and then he reluctantly gave me another shot of novocain. I was bothered by his attitude, which seem to imply that I couldn't possibly feel any pain after the first shot. After the second shot, the tender spot was indeed numb. The drilling continued for what seemed like forever. When it was finally over, I had to go to the bathroom. When I came out of the bathroom, one of the staff asked me if I had been crying. What? I couldn't believe my ears. Perhaps she was referring to the drilling episode where I needed another shot? I felt quite insulted. I certainly wasn't teary eyed or anything of that nature. It was a very insensitive remark. At the completion of this visit while I was leaving, I wished the new dental hygienist good luck on her new job, only to hear gasps of astonishment from another member of the office staff. I darted back in and explained that my comment was genuine. I didn't understand why my comment was misconstrued as malicious, and felt insulted again. It was such a strange experience, that it made me start to wonder just what sort of toxic atmosphere lied beneath the spa-like surface of this dental office.
When I returned on another visit to have my crown installed, the office discovered that the lab had shipped the wrong crown. They told me these things happen, which of course they do, and it might take a week before they could track down where my crown was. A week passes, my crown.... the correct crown this time because they opened the container and made sure it was mine (something that was not done the first time).. had arrived. When the Dr. began fitting my new crown, he discovered that it was flawed and was no good. A new mold would have to be taken because of course, in the transpiring 3 weeks or so, things shift, gums change, whatever... we were going to have to start this whole thing all over again. I couldn't believe it.
Throughout the whole ordeal and visits to the office, I never got an apology. I was just told "these things happen sometimes." Perhaps, but you might consider doing work with a different lab if they do? At any rate, after a few weeks again, I was fitted with the new crown and everything went well. I have to say, the crown feels quite solid and technically, Dr. Eurs did a good job with it. If only the staff hadn't insulted me twice and all the problems with the lab hadn't occurred.
Well... after only several days passed, an adjacent and opposite tooth to my new crown broke in half. I couldn't believe I was going to have to go back to the office of Dr. Eurs again, but I didn't have much choice because I was in a lot of pain, especially if I tried to eat or drink anything. When he examined my tooth, he told me I would need a new crown and the break had nothing to do with my other new crown. I was told I would have to wait 3 weeks before he would be able to work on it. 3 weeks! Are you kidding me?
I immediately found another dentist who was able to see me the same day and fix my broken tooth. Oh.... and he charged me $300 less than Dr. Eurs did for my new crown AND the office staff is marvelous.
Enough said... read more