I have been very pleased with Dr Bui! He is thorough and good at doing extra tests for aging eyes!…read moreHis explanations are tops! His new office is beautiful!

My name is Hong Nguyen and I am very please to give him 5 star because he give me my vision back…read moreafter he did surgery on my eyes. I highly recommend Dr. Bui to anyone with vision problem. I deeply appreciate this doctor.

I had an upper blepharoplasty which turned out amazing. I'm so happy with my results. I highly…read morerecommend Alameda eye physician. The doctor is great that did my surgery. he has also done family members of mine and some friends. Everybody's results are great. They are your go to if you're looking in the Bay Area and very affordable. If it's not covered by insurance.

I am writing this review in the hope that management will address a long-standing issue at this…read morepractice. I have been a patient of Dr. Bui for several years, and I cannot speak highly enough of the medical care. Dr. Bui is fantastic, thorough, and the sole reason I have stayed with this clinic for so long. Unfortunately, the front desk staff makes every visit incredibly frustrating. For years, I have tolerated a consistent lack of professionalism and warmth at the front counter. The staff rarely seems pleasant to work with, and if you ask a simple question, they treat it as though you are causing them a major inconvenience. It is incredibly discouraging to be treated like a burden by the administrative team just to see an excellent physician. Patients deserve to be greeted with basic courtesy and respect. I highly recommend the doctor, but the practice desperately needs to invest in customer service training for their front desk staff.

I was Referred to Alex Lukens OD by my Nephew Big Mike !!!…read more Dr Lukens is very BUSY it took me 3 months to get in for an appointment!!! I was Glad !!! I found Dr Lukens to be a very Thorough and Professional !!!! He was also very Knowledgeable and Kind!!! He took the time to Explain the Eye Exam and the Processes!!! The Offices were Spotless and the Equipment State Of The Art!! For All These Reasons This Is A Baller On A Budget Approved Establishment and Optometrist!! I Keep My Pimp Hand Strong !!!!

This place is really hard to work with, and I think it's mainly due to one woman who works there…read moreand isn't nice. But in general, I wouldn't recommend this place. We have used this place twice. The good thing about this place is they have a good selection of children's frames, which most places don't have. Also, they did a good job making the glasses (or their lab did). They also take the Covered California medical insurance for children's exam and glasses, and most places don't. These are the reasons for 2 stars instead of 1 star. The bad things: The eye exam appointments need to be booked 3 months in advance or more. It is very hard to get an exam slot. I've been to many places and it has never been this hard. Even at an ophthalmologist, where they are also doing surgeries and such, it is easier to get an appointment for an eye exam. You need an appointment to look at glasses, and it also takes a while to get an appointment. At other places, you can often get a same day appointment, or at least within the next day or two. But at Eyewise, you have to wait 2-3 weeks. Even the second time we came, as repeat customers, we had an urgent issue (broken glasses) and had to wait a long time for an appointment. We finally got an appointment, and then the woman who works here didn't even help us. Why do you need an appointment if they are just going to ignore you the whole time anyway? She never even got up from her desk. We had to go over to her and ask specific questions. When we were ready to order the glasses and went to tell her, she finally came over but didn't explain options or say anything or make eye contact or act nice at all. I felt like we were really putting her out or something. The only reason we got glasses here was because of the good selection of children's frames. The other time we went here it was because we had only a couple places we could use insurance, and the same woman was there, and very unfriendly. The whole time, I felt like I'd done something wrong just by being there. It was not a welcoming experience. That time it was for both exam and glasses. The exam was fine. The glasses are fine. But the experience is bad. I don't need much help, but being completely ignored even when I first arrive feels bad. If it had happened only once, I'd think maybe she was just having a bad day, but nope, not 4 times total. When the glasses were ready, they called to let us know and schedule a time for us to pick them up. I said I could come now or anytime the next day, and they said their first available time was a week later. A week later! Just to get the glasses? So we took the first available appt, and when we went, they just handed us the glasses and asked are they fine, and we were gone. I don't know why you need an appt for that and why we couldn't have just gotten them earlier. Also, every time we've been here, it's never been busy, we're usually the only ones there and it's a very quiet place. This place moved from the Nob Hill shopping area to near Marina Village, in an office building. You ring a doorbell to get buzzed into the building. I've been to many optometry shops in my life, and the experience here pales in comparison with all the others.

Very disappointed with the service I received from Sharon at Dr Young's office. So much so, I will…read moreprobably leave and use Kaiser Vision Essentials for glasses. I have no problem with Dr Young, he provided me with excellent care and answered all my questions. I retired, and I wanted to get a set of Transitions eyeglasses w/ my current prescription. Sharon said they have them, and charged me about $300 after my VSP discounts. A week later she tells me the lab can only make them with thicker lenses, but can't tell me how thick. I ask for a full refund. Sharon offers to have the glasses made as-is as an extra set. I said no thanks, that's not what I want. I got my refund. So next, I asked Sharon for clip-on shades. She offers me a custom made set for about $100. Their supplier said they don't have them, and they need two months to get them. TWO MONTHS? Are you using an overseas manufacturer? Sharon said "yes, most likely." Guess what? They don't have it. What a waste on time. So I tried Kaiser Vision Essentials for the first time. Got the glasses I wanted in two weeks.

At Marina Village Optometry, my husband & I had a great experience with our appointment. We had…read morebeen looking for an Optometrist in Alameda and found this location at Marina Village while ordering food nearby. It was very convenient, and having a very professional staff, made the appointment very easy for us from start to finish. Dr. Young explained what changes have occurred and corrections that need to be done. He made it easy to understand and answered questions & concerns. Their guidance in helping to select the right glasses went seemingly easy. We have VSP insurance which they are able to work with and explained thoroughly the breakdown of exam and costs of glasses. Looking forward to getting the glasses and seeing much better.

I took my 100-year-old mother to an appointment to see Dr. Chen and found the elevator was out of…read moreservice. When I went upstairs to ask for help, two young, eager doctor's assistants, Joey and Eric, offered to help me. They carried my mother, in her wheelchair, to the second floor, all the while with a positive and cheerful attitude. After the appt, they carried her back down to the ground floor. The assistants were very accommodating to my wheelchair bound mother's needs, and Dr. Chen listened and answered all of our concerns regarding my mother's eye health. We had a really good experience; I highly recommend this office.

Dr. Chen has a good staff and she is very personable. She helped me understand my diagnosis and…read moretreatment plan.

Dr. Jennifer Juang is amazing! I've been getting eye exams for 50 years and this was the single…read morebest experience ever! She's thorough, caring and efficient. Do not delay. Schedule with her today ! You'll be happy you did.

I booked my appointment on line. I was seen almost on time…read more My ophthalmologist was very clear and helpful and so were the staff who greeted me and then helped me to choose the best options for me. The process is transparent. My glasses are ordered and should be there in 10 days, my lenses will be delivered to my home address at no extra cost. Plenty choices for frames. Reasonable pricing. Fair advice.

Dr. Tsai and his staff are amazing. Dr. Tsai performed cataract surgery on my mom, and she was very…read moreimpressed with his professionalism and thorough care from the beginning to post surgery. I, too, have seen Dr. Tsai for eye exams, and he's attentive and kind. I absolutely recommend Dr. Tsai and his healthcare team! Thank you!!

Dr. Tsai is an excellent eye doctor! It is rare today to meet and see a doctor that actually…read morespends more than a minute with you in the exam room. Many docs see as many patients as they can, and have lost the ability to touch patients and have good bedside manner. With HMO and Health plans driving doctors to do this in order to stay in business. Dr. Tsai is the exception to that new reality in healthcare. He truly cares about his patients, and spends a good amount of time with you. His staff is multi lingual speaking: English, Mandarin, Cantonese, Spanish. This office is medium sized with 5 exam rooms, very modern ophthalmology equipment, and a super friendly staff. His office is very busy, obviously because he is a favorite here in the community, so you might want to allow some extra time for your appointment. On a personal note, several years ago Dr. Tsai was the only Doctor of about the half dozen different specialist that we saw, that was quickly and accurately able to diagnose a family member with a complex neurological disorder. His experience and accreditations, coupled with his great Bedside manner make him an outstanding MD.

In 2018 I had a fall and a concussion. The concussion resolved but I was left with double vision…read more My ophthalmologist blew me off "give it a few months" . Same with the neuro-surgeon. I was able to get glasses from a regular optometrist that let me see, but got no treatment to fix the condition. An old colleague calls one day and tells me he has moved back to the US from China to get treatment for blindness. He tells me about a "neuro-optometrist", Dr. Laurie. I don't know if that is some new-agey treatment but I will try her. Dr. Laurie becomes my savior. She cares. She gave it a name: Post Trauma Vision Syndrome (PTVS) . She gave me focusing exercises and slowly over the next weeks, I can see clearly for periods of an hour to 3 hours. It's a miracle! Eventually I can maintain focus most of the time. I have all the fancy insurance but it couldn't buy what Dr. Laurie gave me. Compassion and care.

I give Laurie Chaikin five stars, even though she was not able to help me with my eye difficulties…read more The reason she gets the top rating is that she took on my questions and my problems completely. She thoroughly investigated what had happened to my eye and what the permanent damage consisted of. She researched various treatments that could perhaps be of some help. She checked everyone and everything she could possibly find. Ultimately she said she was sorry, but there was nothing she could do for me. This is an honest, thorough, compassionate, careful doctor. She knew that I was looking for help, that I was desperate to hear some words of encouragement, some plan that "might work." I wanted this so badly --- it must have been hard to tell me the truth, but she did. So you can go to see Dr. Chaikin knowing that if she can help you, she will, and if she can't help you, she will tell you that. and explain to you why she cannot. You can't ask for more than that from anyone, and most of the time, with most people, you get a whole lot less. This is a professional with principles. I am very grateful to her for restoring my faith in doctors.

I got my first pair of spectacles there 22 years ago!  I left for a few years as I had moved away…read morebut came back because of their vast selection of frames and designer sunglasses, too! They know my family because we've given them so much business over the years.  It was a quick routine checkup today.   There's a new glaucoma test! No longer will you anxiously await the puff of air directed at each eye. Yay to new technology! Dr. Hoh and staff have gone above and beyond with adhering to the COVID guidelines. You'll see protective glass on the reception desk, numerous air purifiers throughout the office (including 4-5 inside the exam room alone with the door open and Dr. Hoh seated across the room). Every frame you've tried on will be collected for decontamination. The waiting room has moved outside by the elevators. If you need help selecting a frame that suits your face, Annie is a great help choosing the stylish ones. So, there's absolutely no excuse for not getting a checkup now! Also FYI, Dr. Hoh has another Yelp listing ("A Chinatown Optometrist" with more reviews if you would like to check out.

This office usually does not provide eye glasses prescription to you automatically unless you…read morespecifically ask for it. Separately, Dr. Hoh was to provide contact lens fitting and prescription based on previous contact lens package info. On the day of the fitting, my son had an eye infection and was unable to finish the fitting, he had to make another appointment for the following week. Upon his return, my son was told that the cash payment for the contact lens fitting he had paid previously was used for his infection treatment and he had to pay again for contact lens fitting. When I called and complained about the irregularity of this practice, Dr. Hoh became irated and said he did not want to have anything to do with our family and refused to provide my son a contact lens prescription. Dr. Hoh said he had treated my son for the eye infection, the contact lens cash payment was used for the medical treatment. My son is a Medical patient, but Dr. Hoh did not bother to submit a claim. We don't know what the so called medical treatment entailed; there was no itemized billing for any treatment. All we had for that day was a receipt for contact lens fitting. Nothing was mentioned about a medical treatment or relevant charges. Somehow, on the follow-up appointment, that cash contact lens payment had turned into payment for medical treatment. This is highly irregular and Dr. Hoh's attitude was arrogant. Perhaps he believes his Chinatown patients have little choice but to accept this kind of practice. They rarely, if ever, raise any questions because they are mostly confined to Chinatown. Still, wrong is wrong, Chinatown or not. Upon being called out on his highly irregular business practice, he did refund the cash payment with a check which my unbanked son has to pay a fee to get the refund. We will look for another doctor outside of Chinatown.

I had a great experience. The office is located in Target. If you're looking for an optometrist…read morewho is detail oriented, patient, and genuinely focused on good care, I highly recommend Dr. Juang.

Dr. Jennifer Juang is great! I've seen her and so has my son. She's kind, very professional,…read moreefficient and takes the time to explain what she's doing. It's easy to make an appointment and a clean office. Would highly recommended. (FYI she took over the practice from the previous owner)