Got myself an eye infection, and I wanted to get it checked. I called a number of places that…read moreeither didn't take my insurance, or only did surgery and not regular appointments. How does one effectively find providers these days? It should be easier than it is, and so I hope this Yelp review will help someone else find Dr. Melanie Hom helpful. So glad to have found a good local opthalmologist in case it happens again. The group was extremely professional, and Dr. Melanie Hom was very nice and efficient. Told me I didn't need to buy antibiotics if I wanted to wait and see how it got better, and I could call her if the antibiotics were as expensive as their list price. I'd happily go back to see them for new glasses or otherwise. Keep up the good work and positivity!

Careful, considerate, knowledgeable, intelligent, professional, and truly amazing. Two cataract…read moresurgeries later, my entire trust in this doctor is only heightened. I travel six hours round trip to see her-- Highly recommend.

I highly recommend Dr. Pascal. He is an excellent surgeon, and I appreciate the cataract surgery he…read moreperformed on both of my eyes. His Oakland office is warm and comfortable, as was the clinic on 30th Street. He has a humble personality and great sense of humor. I'm so glad I chose him to be my surgeon, and I am greatful to have my eyesight back after 71 years of myopia.

I could not be happier with the outcome of my cataract surgery. My vision has dramatically…read moreimproved. Dr. Pascal, his surgical team and office staff are professional, caring and personable. I would not hesitate to recommend Dr. Pascal's practice. You will be in good hands.

After my optometrist for over 12 years retired, I had to find a new place to go and glad I found…read morethese guys. Never noticed their office along Powell, having driven pass them all these years. Location is great because it's easy to get to and free parking garage next door. The space is very modern. The person managing the front retail store and checkin was super friendly. Very professional before and after the appointment. A nurse or assistant does a lot of the exam first and then you wait to see the doctor. She was friendly and helpful throughout each of the stations I went through. No dilation here as they use a modern advanced retina scanning device now but VSP insurance doesn't cover it so you have to pay $39 out of pocket. I had Dr. Liu. Great "bedside manners". Very chill and easy to talk to. For some reason, he reminded me of Andy from Modern Family...in a good way. The only unique part of the visit with the doctor is he had another assistant via video call taking notes and observing. Never seen that before. Thought it was a virtual AI agent at first, but it was a real person apparently :) I guess the patient benefit is the doctor can focus more attention on you and less administrivia. They are all digital, so they will email you your invoice and your prescription immediately afterwards. I wasn't quite sure between 2 prescriptions for my contacts and they were kind enough to send me home with free samples to test for a few days and then just email the one I preferred later. No need to come back or any extra costs! They are very responsive to emails too! I think I have found my new long-term optometrist and have started to refer friends to them.

Bay Bridge Optometry has been consistently excellent every time I've visited. My husband and I have…read morebeen going there for three years, and we've always had a great experience. Booking online is simple, and the team is always friendly and efficient. Their equipment feels up to date, and Dr. Liu does a great job making the exam feel relaxed while still being thorough. He's also super friendly, so it's always a pleasant visit. Definitely a great option for eye care in the Bay Area!

Beyond grateful for the team at the Berkeley optometry clinic. I was able to get my Scleral lenses…read morecovered by insurance and shipped to my house! I can't begin to explain how easy and pleasant my experience with Allison was. The receptionist was also amazing I wish I would have gotten her name. Big thank you to everyone who made my experience enjoyable Can't wait to finally be able to see again!!

There have been and still are some excellent providers here. Dr Ko (no longer working) was…read moreexemplary. Roscoe is a miracle worker who reverse engineered my glasses. However, the bad outweighs the good because it is a combo of incompetence and dangerous. I will give one recent example: At the end of my 4-hour (!) routine exam, conducted by students, optometrist Dr Yoshiyama said I had a hemorrhage in one eye. I said I was told the same thing 4 years before and it turned out to be false. She was emphatic: No, no, no, this totally different; this is near the optic nerve; you could lose your vision. So I went to an ophthalmologist outside Morgan, who did a thorough (but under 1 hr) exam and confirmed Yoshiyama's diagnosis was baseless. He even showed me images. Since we haven't been able to figure out how Yoshiyama came to her conclusion, I'll leave you to decide for yourself if you want to risk being a patient at Morgan.

I had an appointment last week with Sarah Foley, licensed optician, at Eye Physicians of the East…read moreBay. She was amazing...competent, VERY personable, attentive to my concerns, and accommodating. She made great suggestions for frames and lens choices. It was such an enjoyable experience. Her care is exemplary. I will be back!!!

Really disappointed in what seems to have happened at this practice. I was a customer from…read more2000-2024 until, for whatever reason, they were no longer in network for me. I always, however, felt like I received excellent care. I decided to circle back to them to pay for an out of pocket eye exam and crickets - I left voicemails, I used the text function as suggested on their website, I used the chat on their website. Before I could almost always get a live person on the phone or at least a timely return call. Finally, after almost a week, someone texted me with information and closed by telling me "to have a good one". This is for sure not the same wonderful woman who did appointment scheduling for years, who always called personally and was so pleasant and professional. No matter how good the doctors, if the supporting staff isn't pro-active, professional, and helpful - it's going to have a negative impact.

Dr Andy be able to save my left eye. I got poke in the eye…read moreand tare my cornea. I was not be able to see anything from my eyes for 3 weeks. It was blessed founding him and his crews. Everyone were nice and very professional. Can't say any better word than they are super awesome. This place will fix your eyes.

Had an emergency but the scheduler offered a routine appointment that was two months out. Mentioned…read moreto the staff when I arrived. They apologized profusely and said they will address it with the office manager. The lobby is connected to another room that is crowded with staff. The room has a main station for checking in and another counter for checking out. Weird set up. What bothers me was the lack of professionalism from the office staff. I felt like I was in a busy salon with a lot of chattering. Really don't want to know what the person did over the weekend or other personal stuff. Even when I was in the treatment room I can hear them chatter amongst themselves. The optometrist was very active, talked really fast and seemed like she wanted to finish with me and move on to her next patient. The ophthalmologist was one of the main physicians. Came in without a greeting and didn't take the time to read my chart. Had to explain once again why I needed to see them. Seemed competent but lack social skills. Was Going to transfer my care to them but not sure if I want to now. Have a follow up appointment but I have a strong desire to cancel.

This woman is AMAZING. I am recommending her to so many…read morepeople at this point. I was a bit scared but she is so professional, so kind, patient, and just a great doctor. Everything has come out beautifully. If there were more stars I would use them. She is wonderful!!!!

I waited quite a while to send this review quite honestly I left the office so upset I wasn't sure…read moreI was going to leave one. It's quite a bit about the money in the office for sure when I declined to have the surgery so again this is not a reflection of the surgical skill they continued to call and get me a book. I felt the consultation was not a fit at all and while I was there for assistance, I felt like I was judged.

I realize that people seldom leave reviews for medical professionals when they've had a good…read moreexperience. I'm here to change that. Dr. Chiu performed cataract surgery on both my eyes and I could not be happier. She is excellent at her work. I found her by watching a YouTube from the early 2010s that she did, explaining cataract surgery, when she was a UCSF professor. I decided I wanted her to do my surgery, and I was thrilled to learn she had moved to private practice and does her own surgeries rather than overseeing UCSF residents. Other Yelpers have left negative comments about the office staff. They are all good people. This is a busy office that handles patients speaking several languages, so once in awhile someone can be curt on the phone. Just hang up and call back in a bit and they will take care of you,

My rating is a GENEROUS one for this clinic. It is 3 vs. 0 stars as the ophthalmologists are…read moreexcellent however it is an excellent example of how significant the impact can be on healthcare when the BUSINESS end of such is a disaster AND when the PERSONAL ISSUES OF such individuals continue to go unaddressed. *Calls go unreturned * Messaging system which is so poorly managed calls get routed back to same extensions in a loop * Persistent rudeness (as other reviewers have noted) likely due to the horrendous management * Persistent use of cheap and non-standard IT products and services * Persistent use of standard email to communicate with patients vs. standard encrypted systems designed specifically for healthcare centered businesses re adherence to HIPPA regulations Whoever manages this clinic needs to find something else to do in life and executive management needs to DO THE JOB OF FIRING that manager(s). TIME IS UP for these individuals to change. The general attitude of 'as many patients as possible' vs. 'as many patients as CAN BE SERVED PROPERLY' will eventually, if this has not already occurred, result in either a lawsuit so big it will ruin this business altogether OR actual deaths (which is likely the same thing). This is not just the usual and customary too many patients and too few people to handle them. This is a combo of people with personal control issue problems micromanaging stuff such that the stuff cannot get done at all to management that is more focused on $ than purpose AND the denial of problems that might be at least minimized by simply FIRING the micromanaging ...management. Reality is it costs $ to run a clinic. You either spend the $ to do so properly or get the hell out of the business of healthcare. The only thing positive now about this clinic are the ophthalmologists which, were it not for them, this patient would have totally dumped this place overboard a long time ago but likely will now be doing exactly that since access to these superior ophthalmologists becomes moot given they have become inaccessible due to epic mis and dismanagement. Sadly, would not recommend anyone use this clinic now (2025). Nope. The less than stellar reviews here are accurate.

It's always been a good experience when I see Dr. Wang and his staff. They are ALL so pleasant, on…read moretime and efficient. Today, after a short visit (checking eye pressure), I headed to the grocery store with a very specific list of items that I'd been forgetting. But, when I got to the store, I didn't have the list that I was positive I had put in my pocket. My mind went blank and I couldn't remember more than a single item on the list. Low and behold, I received a VM telling me that my list must have fallen from my pocket, as it was on the chair I'd vacated. I quickly called back and asked if the nice receptionist could possibly send a screenshot of my list so I wouldn't have to drive back to get it. She was more than happy to!!! I'm a VERY happy client (patient) due to how personable and capable the entire staff always is, but now I have reason to sing their praises for going "the extra mile"! Thank you!!!

They were true two primary issues with Michael Wang's ophthalmology practice…read more The first one is that the communication with the office was terrible. They do not respond to messages in the MyChart system, despite asking you to use the MyChart system to communicate with them. They do not respond to text messages, despite not answering their phone and having a voicemail that asks you to text them. I have sent over six messages across those two systems and not received a single response. Second, the office in Lafayette looks like a barren movie set. There is absolutely nothing on the walls, and it appears to be some sort of temporary space. The chairs you sit in are rickety and mismatched. The furniture looks like it's something from a thrift sale. So strange. In the end, I had to leave the practice because I was not able to get my prescriptions renewed by virtue of never being able to reach their office. The care quality was quite poor.

I realized that most people leave reviews for doctors only when they have had a bad experience. I'm…read morehere to change that. Dr. S. Ray performed a vitrectomy on my left eye to rid me of an invasion of floaters. I was nervous up until I got to the operating room and was put under. The very next thing I knew, I heard Dr. Ray say "We're all done here." I could not be happier with the surgery and the outcome, and I cannot wait for my surgery on my right eye. The whole process was painless and completely successful.

I want to thank Dr. C. Luo and his Oakland staff for their professionalism, kindness, patience and…read moresupport. All of my in office visits are extremely pleasant. Respectfully and Most Grateful, Sandy Brock