I was Referred to Alex Lukens OD by my Nephew Big Mike !!! Dr Lukens is very BUSY it took me 3 months to get in for an appointment!!! I was Glad !!! I found Dr Lukens to be a very Thorough and Professional !!!! He was also very Knowledgeable and Kind!!! He took the time to Explain the Eye Exam and the Processes!!! The Offices were Spotless and the Equipment State Of The Art!! For All These Reasons This Is A Baller On A Budget Approved Establishment and Optometrist!! I Keep My Pimp Hand Strong !!!! read more

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My spouse and I had been with Eyewise for many years. Whether it was Dr Luken or DR Fong, it had been fine with us. We haven't been there for at least a couple years because every time I called, there's no upcoming availability. When I finally got an appointment for both of us, I subsequently called to adjust the appointment times. Approaching appointment date, i received a voice recording for appointment reminder, the appointment was not adjusted. Called the office to have it fixed. Subsequently I received another voice recording with the correct appointment time. On the day of appointment, I drove to the old location without knowing they moved. Then I called the office to tell them I may run a few minutes late because I didn't know they moved. The office looked up my name and told me I have no appointment. I guess this has to be my last interaction with this office. Not pointing at any particular reason other than this office not having a way for customer to see appointment visually via text or email, along with the office address. Had I received a confirmation in text, there would have been no issue. read more

This place is really hard to work with, and I think it's mainly due to one woman who works there and isn't nice. But in general, I wouldn't recommend this place. We have used this place twice. The good thing about this place is they have a good selection of children's frames, which most places don't have. Also, they did a good job making the glasses (or their lab did). They also take the Covered California medical insurance for children's exam and glasses, and most places don't. These are the reasons for 2 stars instead of 1 star. The bad things: The eye exam appointments need to be booked 3 months in advance or more. It is very hard to get an exam slot. I've been to many places and it has never been this hard. Even at an ophthalmologist, where they are also doing surgeries and such, it is easier to get an appointment for an eye exam. You need an appointment to look at glasses, and it also takes a while to get an appointment. At other places, you can often get a same day appointment, or at least within the next day or two. But at Eyewise, you have to wait 2-3 weeks. Even the second time we came, as repeat customers, we had an urgent issue (broken glasses) and had to wait a long time for an appointment. We finally got an appointment, and then the woman who works here didn't even help us. Why do you need an appointment if they are just going to ignore you the whole time anyway? She never even got up from her desk. We had to go over to her and ask specific questions. When we were ready to order the glasses and went to tell her, she finally came over but didn't explain options or say anything or make eye contact or act nice at all. I felt like we were really putting her out or something. The only reason we got glasses here was because of the good selection of children's frames. The other time we went here it was because we had only a couple places we could use insurance, and the same woman was there, and very unfriendly. The whole time, I felt like I'd done something wrong just by being there. It was not a welcoming experience. That time it was for both exam and glasses. The exam was fine. The glasses are fine. But the experience is bad. I don't need much help, but being completely ignored even when I first arrive feels bad. If it had happened only once, I'd think maybe she was just having a bad day, but nope, not 4 times total. When the glasses were ready, they called to let us know and schedule a time for us to pick them up. I said I could come now or anytime the next day, and they said their first available time was a week later. A week later! Just to get the glasses? So we took the first available appt, and when we went, they just handed us the glasses and asked are they fine, and we were gone. I don't know why you need an appt for that and why we couldn't have just gotten them earlier. Also, every time we've been here, it's never been busy, we're usually the only ones there and it's a very quiet place. This place moved from the Nob Hill shopping area to near Marina Village, in an office building. You ring a doorbell to get buzzed into the building. I've been to many optometry shops in my life, and the experience here pales in comparison with all the others. read more

Beautiful location and loads of parking whether in a car or boat. Top security to enter building and easy to locate office. Well laid out floor plan for evaluation rooms and sales area. very pleasant staff. Great experience. read more

Went here for new glasses ....staff was great and both times I went for the glasses I ordered I literally didn't have to wait ...was sat immediately and helped ... they have a good amount of frame options which made the whole process go smoothly....would definitely go back. Parking is plentiful as well ... read more

Recently stopped by Eyewise after Pilates class. Luckily I did bc my old optometry clinic doesn't take my new insurance. Thankfully after speaking with the Marco at the front desk, he assured that Eyewise takes my new insurance and scheduled me for the next available appointment. The clinic has a wide selection of glasses, frames, sunglasses, accessories, etc. the clinic staff are very friendly and welcoming. Marco helped with my frame selections and ensuring that my insurance covers my prescriptions. He also explained a lot of optometrist terms really well to someone who is unfamiliar with optometry. Highly recommend this clinic for your optometry care! read more

Dr. Lukens is great! He explains everything that he's doing and the technology in his office has been getting better and better over the years. No more air puff on the eyeball, just new machines to get the same info. I've been going for many many years. read more

I had my first eye exam with Dr. Alex Lukens yesterday, after my prior optometrist ceased her practice. Dr. Lukens was extremely professional, knowledgeable, and answered all my questions, during and after my exam. His office staff was friendly and very helpful. All the exam machines appeared state of the art. Dr. Lukens office was very nice, easy to find, and had free parking in a big lot. I am so happy I found Dr. Lukens for my new optometrist, and I recommend Dr. Lukens most highly! read more

I've been coming to Eyewise for a couple of years now and it has always been a positive experience. I've always felt comfortable at this office because the staff here don't seem pushy. But this 5-star rating is especially for my recent visit! Dr. Fong is very professional, knowledgeable, and approachable. For my eye exam and contact lens fitting, I was given a pair with the new prescription to test out in the office. It looked clear at first, but I noticed my vision could've been more crisp, which I had pointed out to Dr. Fong. He then gave me a pair of astigmatism correction contacts to take home and try out. I really appreciated him listening to my concern because turns out -- those were the ones that were better for my eyesight! The front desk staff are great as well, especially Miriam, who is super friendly, patient, and accommodating. She helped a lot with handling the insurance paperwork. One thing I've noticed is that they are pretty booked out, so I would recommend calling to see if there are cancellations. I was lucky to find an open slot the month of. read more

Dr. Lukens is such an awesome Optometry Doctor. He's always very thorough in his check and he takes time to explain so you understand or could follow up with a question. Due to my visual challenges and wanting to have both glasses and contact lens, it took quite a while to figure out both. But throughout the process Dr. Lukens and the staff at Eyewise was really patient with me to make sure my fit was great, not just good. This is excellent care!! During COVID-19, they have taken extra measures to ensure that customers are safe by limiting how many people there are in the store including individuals who just want to look at glasses. Every one in the store wears masks and they make sure hygiene with every single equipment that is used. If you're looking for an optometry doctor and clinic, here's my recommendation for you! read more

Just got my eyes checked by Dr. Lukens and I had an amazing experience! Throughout the years I've been jumping from eye doctors to eye doctors, trying to find the right one. Other places I've been to, seem to either be rushing or up-selling, which obviously makes for a poor experience. Dr. Lukens is very knowledgable, takes his time, and really seems to care about his patients. I have a very minuscule stigmatism in my left eye and my right eye was perfect. He did not try to up-sell and actually informed me that I do not need glasses. I've been to another optometrist who actually gave me a prescription, but honestly the glasses never felt "right" so I didn't wear those. The staff were professional and got the job done, I have no complaints there! Throughout the process, both the staff and Dr. Lukens informed me multiple times that the room and equipment have been cleaned and sanitized, which made me feel at ease. I'm so happy that I've finally found my eye doctor! Now to find the right dentist... read more

Dr. Fong was amazing. Very thorough and very kind. The staff were professional and they take Covid protocol seriously. They were able to squeeze me in due to a cancellation. Also, they have a new machine called Optomap. It takes pics of your internal eye and if all checks out you don't have to be dilated. Overall a great experience. Highly recommend. read more

Alex Lukens, OD - Eyewise Optometry - Optomap takes pics of the internal eye and if all checks out you don't have to be dilated. Worth every penny. - Eyewear & Opticians Near Me - Alameda, California

Dr. Lukens was my eye doctor for several years, and I wish he was still my optometrist. When I moved to San Jose, I would still commute to Alameda for an appointment because he was just that great. However, I'm 300 miles away now so that isn't possible. He takes his time and his exams are thorough - it's not just a quick here's your prescription and off you go (which is what I've been experiencing). His staff are excellent and he has great bedside manner. The office is clean and the prescription is typed so it's legible! I know that sounds like such a small thing, but when you have to order contacts - hand written prescriptions aren't the best. read more

Called for an eye exam. Next available appointment is in April. 5 months away. Is that even possible? No appointments for five months? read more

I've been to Eyewise for a 3 years now, and every visit has been so pleasant. Whether its Dr. Lukens or someone else, I have always been treated with great care. The entire staff here is very nice and efficient. I've always been able to book appointments that are convenient for my schedule. They are located in a great area too, with plenty of free parking! Every time a community asks for eye doc recs, I always bring up this place! read more

I wanted say thanks a bunch to Shelly at Dr. Lukens office! My original doctor was unable to order my prescriptions for me. Shelly made an appointment for me to order my family and my contacts as well as glasses the same day. Thanks for helping us out! read more

I'll be honest, I haven't had much experience with any optometrists. As a child I dreamed of having glasses (not sure if it was because I thought they looked cool or because they had the mysterious affect of making their wearers look 100x more intelligent). Little did I know my dream would one day become a reality. Thanks to years of school and computer work my eyes, I'm sure, like many of those currently reading this review, have suffered greatly. I had begun struggling to focus on my phone, text in books, as well as my computer screen. Finally I caved and booked an appointment. Upon first glance the office is modern, well organized and clean. Both the front of office staff and MD's are very friendly and informative; I quickly felt at ease despite not knowing what to expect. The exam was quite thorough and took less than 30 minutes. Dilation was disconcerting after leaving the office, but that is to be expected. Both doctors I've seen have always checked in with me prior to dilation to make sure it was a good time, bed side manner is so important! During my last visit I picked out a pair of clear frames and was called the next day by the lady who helped me to ask if I wanted to select another set. Apparently the ones I wanted were back ordered and wouldn't be in stock for several weeks. I was okay with waiting. She even called a couple of weeks later to update me on the status of my new glasses! I was quite impressed with the excellent customer service. They also have a fantastic selection on unique frames to choose from. It would be silly for me to trust another office when I'm in such good hands. read more

Alex Lukens, OD - Eyewise Optometry - Frames of my dreams! - Eyewear & Opticians Near Me - Alameda, California

LITERAL LIFESAVERS!!!!!! I'm not even exaggerating! So fun lil story- I was wearing my right eye contact for the past week since I lost my left eye contact and to my surprise I woke up this morning and my right eye contact ripped in half as I was getting ready for work. Great, awesome, spectacular, love that for me!!!! Mind you, I don't have my pair of glasses since they got stolen on my trip to NYC back in April! Anyways, so I'm like great I have to call off and now I have to figure out a way to get a new pair of contacts before my Vegas trip next week AND on top of that I can't see so how am I going to survive!? lol a bit dramatic- yes, but seriously like idk what I was going to do! So anyways I found this place and Shelly was so welcoming and kind from the start! She got an overnight order of contacts for me that will be coming in this Tuesday and even got me to come in to get a trial contacts in the mean time. They all went above and beyond for me and if I could rate this place 10 stars- I absolutely would!!!!! THANK YOU EYEWISE OPTOMETRY!!!!!!! read more

Amazing staff. Great eye doctor. They are fast af. I be dipping in and out real quick. Insurance usually covers half so I have some really cute lense from them. Sad I didnt come here as a teenager and just found out about them maybe 2 years ago. Also extremely clean! read more

Dr. Lukens is a very approachable doctor. I get to ask him anything about the human eye- new inventions, scientific research, etc. He has a couple of new gadgets. For $25, one gadget replaces dilating your eyes. The opticians are friendly as well. read more

My billing issue was resolved I will update but it the process was not ideal and bothersome. I would not recommend nor come again but I will admit my issue was resolve which people can take that however they will. Eye appointment great. Staff not my favorite even before the billing issue and attempt to resolve. Eyewear selection was okay. I did buy a pair but mainly because I was already there and not so much that I loved the selection. read more

Dr. Lukens is great. He knows his stuff and takes his time to explain if you have questions. He is also super friendly which is rare for a doctor as most tend to be robotic when it comes to social skills. The best optometrist. read more

Dr. Lukens and his staff are the best! The latest technology, everyone trained up and so friendly. I feel like I get a very thorough experience and a nice amount time to talk with with Dr. Lukens about any concerns or suggestions. The staff is just darling, so organized and accommodating and sweet. read more

Update: it's now been seven years and Alex is still my(& now my SO's) optometrist, and he's still great.

I've been going to see Alex Lukens at Eyewise Optometry for years, and have always received courteous, professional and thorough treatment by both the technicians, and by Dr Lukens. The technicians have been there since my first appointment years ago, and they are flawless at what they do: I accidentally stepped on the glasses I'd got from Eyewise a couple years ago and it was a long shot that they might be able to be repaired at all, but after 25 minutes, I walked away with like-new glasses without even being charged, given that I was a longtime client. Amazing service! Dr Lukens is very thorough and compassionate. I couldn't recommend them more. :) read more

Great staff and Optometrist! Dr. Fong was very very thorough with my full eye exam. He was very knowledgeable and took his time answering all my questions. I would recommend this business. HOWEVER, something still felt odd about my vision. So 2 days later, I saw another optometrist that has been in practice for over 20 years. She was able to find a small tear near my retina which is possibly causing all my floaters and visual disturbances. She then referred me to a retina specialist for further treatment. If i had not followed my gut and gotten a second opinion who knows what could have happened to my vision. read more

I was looking for a new eye doctor after disappointing experiences at the Alameda lenscrafters. Eyewise had good reviews so thought I'd give them a call. To my delight, I was able to schedule an appointment for the same day. Great! Dr. Fong (who is in on Fridays and Saturdays I was told) was knowledgable, patient, and charming. When I mentioned the issues I'd been having with monthly contacts in the past, he was able to recommend a new brand of 2-week contacts for me to try. Heading out, the front desk staff had already pulled up a comparison for the out of pocket costs for using my insurance vs my husbands, and were otherwise quite helpful. Great experience over all. I'll be back soon! read more

My first exam since COVID-19. As usual the staff is always nice and respectful. I was greeted with a friendly smile. Everyone was wearing a mask, YEAH! Signed a COVID-19 release form which is to be expected. Within a couple of minutes I was taken to the back to take pictures of my eye, play the flash game and 3D pictures. Rachel (sorry for the spelling) cleaned everything with a alcohol wipe. Took eye measurements, played flash bomb and 3D pictures of the inside of my eyes. Throughout the process Rachel was very courteous. Next I was taken to the exam room. Oops almost bumped into the wall. My bad, forgot to put on my glasses. Enter the exam room and within a couple of minutes Dr Lukens entered. Always cordial and nice. Asked about the family and told me about his family in A town. Starter my exam, boy I am blind. Did the normal routine 1 or 2....... Getting older does not help. Couldn't see as well and was struggling with the letters. Anyway prescription wasn't bad, slight change.. all said and done Dr Lukens was very thorough. He brought up a 3D image of my eye ball and explained in detail the structure and health of my eye. Don't worry all good. Dr. Lukens brought outside to wait for my eyes to dilate. I looked at the selection to pick my new specs. Not a large selection but found a cool pair of sun glasses and ordered the same frames for my regular glasses I wear today. Over great experience, staff and doctor! Thumbs up! read more

Alex Lukens, OD - Eyewise Optometry - Trying on frames. Didn't make the cut. - Eyewear & Opticians Near Me - Alameda, California

Dr. Fong answered all my questions very thoroughly. The assistants also took care of all the insurance paperwork. They are very efficient, highly recommended. They are always booked up, make appointments ahead of time. read more

I'm wearing glasses since I was 4 years old! Dr Lucens is first optometrist with the best diagnosis and I don't have to get used anymore to my glasses! Nothing hurts, I just put them on and they are like my eyes! read more

I've been seeing Dr. Lukens for the last 8 years! We found his store through Yelp and he's been awesome each and every time we visit him. He is always very welcoming, friendly, and really cares about his patients. He always gets our prescriptions perfectly dialed in, I never have headaches or any problems with my glasses. My wife and I have 100% trust in him and and we plan to continue visiting his office for as long as we live in the Bay Area! He's worked with me when I had glasses, when I used contacts, and now I go to him for annual checkups since I have done LASIK. read more

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Hands down the best selection of frames available in the area. We've been going here about 10 years and always find the right fit. The staff are very helpful with frame selection, and the exam was scheduled quickly and carried out very thoroughly. Year after year this continues to be the local one stop solution for a quality prescription, frame, and lenses, with excellent customer service. Recommend. read more

Dr. Lukins is extremely thorough and thoughtful. I have a peculiar problem with glass prescriptions because of differences between my two eyes--very tricky to get prescriptions that work. He worked hard to get me the best glasses possible given my condition. He had me come for a follow up exam just to make sure my responses were consistent. Highly recommend. A previous person posted one star because of limited appointment availability. Perhaps that person should just take the appointment--can't review someone if you haven't had the appointment. read more

I had the most awful experience with the staff who make appointments. I've been here once, and I received phenomenal care and treatment. Today, I called to make an appointment, and the first person I spoke to was short with me and gave no reason or alternative dates for an appointment. The second person I spoke with laughed at me and told me that they are booked until the middle June. I will never come back here. read more

Dr. Lukens and his staff are great. I was a little worried/disappointed when I called and the first appointment they could give me was months away. They made my appointment and then put me on a wait list. I got a call within a couple of weeks. The staff are very polite and professional. Dr. Lukens answered all of my questions. I did not feel rushed. There was only one other patient in the suite when I was there. Great experience. read more

Dr. Lukens was thorough and extremely competent. He didn't rush the exam and he explained why I may be experiencing some distortion at night and lenses that can help with that. For that he gets 4 stars. Maybe even 4.5. Staff - Not as impressed. Too young to really have much experience under their belts. Made some comments that were downright inaccurate in terms of a fitting. Based on that and the small selection of frames, they get an overall 3. ............. Revised to a 1. Still don't have my glasses months later. Unending mess ups. At this point I just want my money back but doubt that will happen read more

Close to where I live, parking, excellent service in front office, excellent service by doctor, nice selection of frames, genuinely helpful staff. I can only agree with the previous reviews here. Keep up the good work. I'm spreading the word. This is a well run business. read more

Drs. Lukens and Fong are gracious and thorough, and the staff is kind and friendly every time. Dr. Fong helped me recently when I experienced whiplash and some resulting eye trauma. The marvelous Shelly got me in straightaway and Dr. Fong was patient with my concerns and checked both eyes completely. Even though I was out of pocket, the fee was more than reasonable. Thanks to Eyewise for everything! read more

Alex Luckens is a thoughtful, thorough eye genius. His staff is efficient, helpful and professional. My eyes will be with him for life.

I never enjoyed a visit to the eye doctor until Eyewise. It's mod, the music is great, there is an art gallery on the walls, and Raj is the most professional, friendly optomistrist I have ever encountered in an Dr's office situation. I have been working through an eye issue with Dr. Lukens, and have never been so thoroughly and thoughtfully treated. He is willing to listen to me as a patient, and prescribe treatments that work not only for my issue, but for my lifestyle. And, I love my glasses that I bought here - Raj does all the paperwork, so it is a carefree experience. Highly, highly recommend. read more