Was greeted with a warm and white glove service welcome. Dr Hansson was very professional and laid back. My eye exam was very straight forward, Dr Hansson even apologized that there were no major changes after my exam, loved his humor. After the exam I sat down with one of the reps to go over my glasses needs. Narrowed down to frame and type of glasses I wanted (transitional colored and anti-reflective lenses), was transparent with even breaking down the costs and what my insurance covered, appreciated the full disclosure. Gave me an ETA of 2.5-3wks for glasses arrival. I came in on 5/21 so I called on 6/2 just to follow in case it had already arrived but they were too busy to inform me. Turns out it just got mailed out on 6/2 and was assured it will arrive sometime this week. I called on Saturday 6/13 at noon since i haven't heard anything back and found out it had actually arrived on Friday. This was the minor issue I had, Saturday morning since they've opened no one reached out to me, they close on Sundays and Mondays so if I never followed up on Sat, i would not be getting them until Tuesday and I actually needed them asap too. I don't buy that they were too busy to notify me via call/txt/email unless their foot traffic was like the lines at In N Out. Overall, glasses were great! Will come back again! read more

I really had a great experience with Dr. Hansson and all the staff at Alameda Eyes. I have both near and far vision issues and Dr. Hansson took the time to give me several options and helped me choose the best one for me. The staff were very thorough with the various eye tests and the glasses selection process. Their office has a lot of different frames to choose from from a variety of manufacturers. I was impressed with the entire experience. read more

I would highly recommend this office. It has been another year and I got the friendly text reminder text to come in. I appreciate reminders. I was seen on time in the office. Always a very pleasant staff. I got my eyes prescreened with various machines. Then was led into the exam room. I enjoyed my very thorough eye exam with Dr. Hasson and felt very comfortable with the care and quality of my eye exam. Anne was very lovely and efficient at my check out and explaining all the charges. read more

Dr. Hannson is so professional. He takes his time with you, explained everything . I can't say enough. Im so greatful to be his patient. The staff was so polite . They also assisted me with selecting my glass. A great overall experience. I would recommend anyone to go there. They also have a great selection of eye glasses. read more

Staff is really friendly and does what they can care of you. We had issues with the lab but alameda eyes optometry made sure to make things right and does well with communication. Thank you guys so much read more

I've been coming here for a couple of years now, the staff is absolutely wonderful! Dr. H is a gem -- he always addresses my concerns and questions with a positive demeanor. Thank you! read more

I have debating on if I was going to write this review because the encounter was so uncomfortable. Unfortunately, I would not recommend this place to anyone looking to be treated with respect and dignity. I went to visit with my family the overall exam was good. I was told my glasses would be ready in a week. I had tried calling the next week and had not received a call or notification about my glasses. I had left voice messages and not heard back from anyone at all. I had called a bunch of times so finally I decided to call on my way there, maybe 40 times, as I am walking in I am still calling and I don't hear a phone ringing but there is someone sitting at the desk, I ask him what their phone number is and he gives it to me as I am still calling with the phone to my ear and I ask is the phone working, he looks at the phone and says yes and I said is it ringing because that's me calling right now. I then ask to speak to the owner/manager, I thought h would be welcomed and my concerned heard as a business owner but instead I was met with defensiveness as soon as I sat down. There were a few things mentioned in that conversation that made me feel very uncomfortable as a POC. He mentioned to me that "people want top sirloin work with Burger King money" and "this is not Richmond where people are just happy to get glasses" (mentioning this because I had previously mentioned this was where my last eye visit was during my exam visit) As a business owner, you should never make your customers feel what I felt that day which is why it took so long for me to finally write this review. I was so upset at how I was made feel in the moment when all I was trying to do was let him know my phone calls had been ignored for three days, I did not place blame on him or anyone else this my feedback as a customer. He then put his ego aside somewhat after I said this, when I mentioned I didn't get a call that my glasses were ready he checked and said I should've got a message but when I showed him I had received nothing from the number that texted me about appointments he then checked and saw no message was sent to let me know on his end. The conversation ended with no accountability really being taken as far as his reaction towards me and no apology for the things that had been stated prior. Please just know you may get good service but if there are anything that goes wrong you will get met with a very defensive owner who handles himself in an unprofessional way when there is a complaint. read more

I was looking forward to my first eye exam and the reviews of the doctor seemed amazing. Apparently the doctor had been out all week. I only received one call to reschedule the day before (that I missed and went to VM), and then a text confirming to come in for my appointment the day of. Mixed signals! The doctor might be great, but the business administration has gaps. Time is money. I'm going to take my business to a place that honors my time. read more

I lost my contact lens on a flight and Dr. Hannson was so kind to provide me with 2 weeks of trial lens. He simply offered to me with no ask for payment. What a kind, wonderful doctor and wonderful local business. read more

My whole family comes here. Really great, patient staff. I got one prescription that ended up feeling a little off when the glasses came in, and they were great about figuring out the issue and correcting it. Also really appreciate the fact that you can communicate with the office via text messages. read more

I love this place. Everyone is really nice and super efficient. The optometrist is very friendly and good at his job. Got my contacts mailed to me quickly. Received a thank you note from the staff after. read more

First time visiting this office and they have great customer service and people are polite. ​

Dr. Hansson is the best! He really took his time checking my vision and some issues I was having. I could tell he's not about making profits. He truly cares about the well being of his patients. Our family of three all see him. I am so grateful he is right in Alameda. His staff is very friendly and was very patient with me when I had to reschedule my appointment. They communicate through text messages and phone. It's amazing that they even open on Saturdays! read more

I was last there about a year ago for a routine eye examination. They use a lot of gadgets to check your eyes that I have not seen at my ophthalmologist 's office. Dr. Hansson is very personable and I was happy with his work. Anne at the front desk was very knowledgeable, and I ended up purchasing some glasses from Alameda Eyes. She's the best. One thing about the office I really like is your ability to leave a text message at their phone number. They might not respond immediately, but they do respond. Challenging street parking only. There's a nearby paid municipal parking lot. read more

A sweet ride right from the beginning: a human answers the phone, PDF forms emailed ahead of time, communication via text, the staff are sweet, the doctor is on time, and there are sample contact lenses in stock. Zero friction across the board. In downtown Alameda, amongst many distracting food and fashion outlets, with several parking lots nearby. It's rare that there's anything about which I can't grouse, but Alameda Eyes falls into that "just doing it right" category. read more

I was really struggling to find the right Optometrist for myself. I had a terrible experience at my last Optomatry office. I have found the absolutely Perfect Place. Anne at the front desk is a pleasure to work with. Dr. Hansson is one of the most experienced, caring, and compassionate individuals I have ever encountered in the health care field. Not only is he an expertise in his field he also an extremely Kind person. He listens and understands your needs. I highly recommend this office. It's friendly staff, the cleanliness of the office, the variety of frames and Dr. Hansson. Thank you! read more

Dr Hansson is a wonderful practitioner with great "bed side manner" The two stars remain for him. The absence of additional starts pertains to on of his associates. She's unpleasant and comes can be annoying. This last round with her involves a request for an appointment via their website that went unanswered for a week. When I called i got "we're booked for the entire month, with no options given , including when was the first opening . Her demeanor in the context of the rest of the office stands out like a pink dress at a funeral. Thanks for your response. I have amended the rating based on your prompt response. I'm trying to get a new pair of glasses as insurance now covers them. I get why you are busy. It's Dr Hansson read more

Great selection and price range; Conveniently located on Park Street, in the heart of Alameda, near restaurants and shopping; Fantastic prices and accessories; Offered me free glass cases for my extra pairs. read more

I recently turned to yelp to help me find a new optometrist. I had been with the same provider for over 10 years so when they moved I was unsure of where to go. After reading the reviews for Dr. Hansson and his team everyone seemed nice and knowledgeable so I booked my appointment. The location is easy to get to on Park Street. Upon arriving I was welcomed in by the courteous staff, we went over what brought me in and I did the initial tests as I waited for Dr. Hansson. They had a wonderful selection of glasses, that I browsed while waiting to be seen. Dr. Hansson came out with child patient and was so sweet and caring with him. He made such a wonderful first impression and was just the nicest man. He explained everything he was doing and made me feel so relaxed. Then when it came time to picking my glasses the women in front were amazing. Very helpful and I didn't feel rushed. Such a wonderful facility. read more

I already loved the care and the detail of the ophtalmologist at AEO but today I was super impressed by the care and the attention my son received to try on a new pair of glasses. Our shop assistant was smart in her approach - let's face a 13 year old is a tough customer to please- knowledgeable and super patient. I must add that we walked in at 1.55pm not realising that they closed at 2pm and we were warmly welcomed and thoroughly advised. read more

Staff is very friendly and extremely helpful. The Dr. explains things in a way that's easy to understand and takes time to answer questions during the exam. I was very impressed by the technology used during the exam and I never had to wait for him or one of his staff to assist. read more

I wish all the rest of my healthcare was like the care I get here. I have a lot of health conditions that intersect with the health of my eyes and Dr. Hansson listens really well and keeps a thorough med history. It's the kind of care that makes me want to stay with this clinic into old age because instead of just slinging frames, they will have a continuous file for me that will catch progressive conditions so we can be proactive about preventative care. Everyone who works here is really nice, and while sometimes they are very busy, usually someone comes around to help me pick out some very cute frames. I've never felt rushed through that part, and so two years in a row, I've found glasses that really suit me, which ia great for something you have sitting on your face every day. read more

I have been with my provider for almost 10 years now and I'm reluctant to find a new one, but the commute to Newark is becoming a challenge since I moved to Alameda. This year is the year I change provider and I'm happy to be with Alameda Eyes Optometry! Nothing beats the location because it's a short walk from where I live. Their staff is knowledgeable and pleasant. Dr. Hansson is great and really takes his time to explain the tests and images. I also like their selection of glasses. My first appointment went smoothly. Very satisfied! read more

Great customer service and extremely kind! I had not been to the eye doctor in 10+ years and they were very attentive, helpful, and walked me through everything. They even helped me understand how I could get the best deal with the insurance I have which was amazing, would recommend to anyone read more

I'm sad to have moved from alameda because I liked this glasses place. I loved my glasses from here. Dr. Hansson is very approachable and staff is kind. Recomendable!! read more

I have been here twice, once for glasses and once for contacts. Both times the doctor was extremely sweet and non judgmental when I asked even silly questions. The front staff are always welcoming and super helpful! Today was my first time trying contacts and they walked me through every step from taking them out, putting them on, and how to care for them. There was a point where I was trying to take the contacts out and miserably failing, it was taking a very long time, and the amazing woman helping me was so patient and didn't make me feel bad about it whatsoever ( which i am very thankful for because I have some anxiety) They even gave me a free bottle of contact solution and set me up with a follow up appointment to make sure my contacts are working for me. They are with me every step of the way in my new eyewear journey and I'm so thankful for them. 10/10 HIGHLY recommend! read more

Also very happy to meet new people. Thanks Sarina for being so very helpful knowledgeable. It really makes it easier on the customer. read more

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You know it's time to get new glasses when conversations in the car start sounding like this: A: XXX street should be coming up soon. B: Is that it? A: I can't tell. Maybe. B: I can't tell either. Should I exit? A: Hmmm. Maybe.... B: I think that's it! A: TURN! NOW! That's it! SCREEEEEEEEEEEEECH! The shop is very high-tech. They have all these video-game like things to assess your eyesight, and they are gentle with the eye-squeamish. My doctor was somewhat humorless, but the prescription he gave me was good. 5 stars for the folks behind the counter. They are super friendly and will let you try on every frame in the shop, some of them twice or fifteen times. They will tell you what looks good and what should be avoided. They will take pix of you with your cell phone so you can see what you look like in the frames (since you can't see without your glasses on). It's some of the best customer service around. read more

Alameda Eyes Optometry - Optometrists Near Me - Alameda, California

This Optometry office is truly 5 stars, from the friendly staff, the great selection of glasses, the latest technology and the magical Dr. Hansson. First of all the sales staff is very accommodating and friendly. The sales staff were able to bring out 5 pairs of glasses comparable to my Oakley's. When you visit the eye glass cases you will notice alot of stylish glasses similar to the ones you would see in Pinterest for that ultimate look. I selected these Pro Design glasses from Europe. Dr. Hansson was very informative and knowledgeable. I had alot of questions and he had an answer for all. For those who have never had glasses, remember this. Alameda Eyes Optometry doesn't do the Glaucoma blow test where the Doctor shoots air directly on your eyeball. I really don't like that. So kudos for the latest equipment. I highly recommend this Optometry to anyone seeking glasses. read more

Alameda Eyes Optometry - Optometrists Near Me - Alameda, California

1. The super nice and accommodating front desk people spent what seemed like hours helping me find glasses for my very round head. They were truly kind about it as I tried on each frame in the shop and sought out reassurances that *this* pair of frames didn't make me look more like a Muppet. 2. Dr. Hansson ran a bunch of tests that I don't think I've had done before or haven't had done in years, which I found very comforting. He also spent an hour listening (the exam was very thorough and lasted the full hour) to each question I had and explained in just enough detail the elements of eye health. He said my retina photo was "textbook perfect", which was the nicest thing anyone has said to me in a long time. I will gladly recommend Alameda Eye even to people who haven't asked for an optometrist. read more

I have been coming here for years, and ALWAYS have received outstanding service from Dr. Hansson and his staff. They have fully implements extraordinary COVID protocols and maintained their high levels of customer attention. Broken glasses, no problem! They will fix them for free if they can, or you can easily order new frames from their wide selection. read more

As a newcomer to Alameda, I am very happy to have found Alameda Eyes. I was helped as a walk- in customer with a frame problem in my only eyeglasses that rendered them unwearable. As a handicapped person, I am particularly dependent on my glasses for good vision. I was welcomed in a very friendly manner, and the glasses were fixed on the spot, although I did not have an appointment. A great find--I will be back. read more

Just wanted to add, that I am still free of "reading glasses" due to the multi-focal contact lenses that I was fitted for on my last visit. Getting old ain't easy, but at least it's easier with someone who is up to date with the latest and greatest. May not work for everyone, but it worked for me. Love not having reading glasses! read more

Erica was so helpful! Came in not knowing my husband still had insurance until she told us. We were able to get 3 pairs of sunglasses for the family. She always updated us with our order and even helped us with the receipts for my health savings card. Thanks for the awesome service Erica! We love our new sunglasses! (: read more

Dr. Hansson is a very gentle and knowledgeable optometrist. I've worked in the healthcare industry for over 25 years and about 9 of those years in ophthalmology. I went in for a regular eye "check-up" and on another occasion an eye infection. I felt so good about the care I received I referred my sister to him when she had a severe eye infection. His fees are reasonable and I can't put a price on how genuine this doctor is. Thank you. Side note! I now manage an urgent care clinic in Alameda and we are very comfortable sending him patients with urgent cases within his scope. Keeping it local! Thanks again doc. read more

I had a great experience at Alameda Eyes. The staff were friendly and helpful to all my questions. When I asked specifics about my insurance plan, they took time to answer. The doctor was super friendly and made the exam fun and relaxing. I highly recommend Alameda Eyes. read more

My awesome eye doctor of 20+ years, up and retired a few years ago, and I've been in search of a quality all-in-one eye-care place ever since. I even tried the on-line places--total headache... I think I just found my new eye-care place! Found this place on Yelp. Good reviews, they take my insurance and it's all-in-one eye-care. 1st appt went well, received discounts without a hassle, great selection of frames, great service, and plenty of parking. They got my order right the 1st time (not the case with other places)and love my new glasses! read more

Really just need to answer the phone a bit more . When their helping it's great customer service but It sucks to pay for contacts and glasses but not be able to check in or check the status of something . They seem well staffed so me reaching voicemail everytime seems unrealistic read more

I thought that this place was really good Optometry Clinic that was until today! Just to give a little background; my son and myself went to Alameda Eyes Optometry about 4 yrs ago and we were really happy with the service that Dr H provided to us, he explains and answers any questions we had and we didn't feel rush, Dr H is really friendly and has really good manners towards his patients, we were really happy with the service that we decided to always go to Dr H for glasses. My insurance changed the following year so we weren't able to go to Alameda Eye Optometry until 2018, we went in December, we had eye exam and Dr H once again provided us GREAT customer service, I place an order for my sons eye glasses and my sunglasses. We went to pick the glasses up today and the receptionist that helped us initially (skinny, white, straight short blond hair lady) sorry she didn't introduce herself so I don't even know her name! Was not friendly at all! she never smiled and basically pull my sons glasses from behind her desk out and handed them to him, didn't clean the glasses, didn't walk him to the desk area where they normally take their customers to try on glasses, she seemed annoyed and bothered to help us! when my son opened the case to check his glasses the frame was damaged so we pointed out to her, The unfriendly receptionist didn't acknowledged our concern she instead continued to try to locate the sunglasses I ordered and once again after finding them she just handed them to me, didn't clean my glasses or have me try them on the desk area, nothing,she basically just handed us both our glasses and was pretty much done with us! I have never been to a place where you order glasses and they don't clean them, have you try them on in front of a mirror and ask if the glasses need to be adjusted! Never! Today was my first time and is sad because I really like the Doctor but I'm not happy with the poor customer service my son and myself received from the white, skinny blond hair receptionist. Luckily for us the unfriendly receptionist handed us to the nice receptionist, they do have a very nice receptionists named Angelica who took over and offered to send my sons frame back for replacement. My son is very upset now because he doesn't have his new glasses ( we ordered them back on 12/29/18) and even though we just went today 1/26/19 to pick them up why didn't the office inspect the glasses before having their customers come to the office to pick defective glasses up? ....... I'm not sure if we'll ever go back to Alameda Eye Optometry, and is not because of the Doctor, he is really good! is mainly because of the poor customer service from the front office. I don't go to places where customers service is not #1, so hopefully Alameda Eye Optometry invests energy into hiring personnel that cares to make an effort to make customers happy! I'm supposed to pick up my sons glasses sometime in the next two weeks and I really hope that my honest review doesn't prolong the whole process I paid a lot of $$ read more

For what ever reason I really struggled to find the contacts I could live with. The Dr was so patient and amazing at identifying the problem and really addressing it. He is thorough, patient and kind as well as smart. I felt so lucky to have found him ( recommended by a friend who raved about him) I would recommend him to anyone and I have many times! read more