Jacklyn was great! Available when she said she would be. Provided great customer service with a…read morefriendly and professional attitude. Nice to have a small business to go to for your mailing needs.

Someone is using this company as a 'front' for a scam. I rec'd an email which requested payment to…read morerenew my gmail account. The given email address was lengthy -- lots of characters -- and the body of the email had an unsubscribe address which matches this company's address. I tried to call and advise what I'd found so that remedial action could be taken, but no one answered my call, and the voice mail was full, so I hung up. This scam has evidently been going on for some time because there is a picture of the request, dated in August of 2025, for payment on YELP. The one I received has a different format, but the content is basically the same -- send money -- and is dated April of 2026. BEWARE!

Linh was incredibly friendly! I really appreciate all her help today. Thanks so much!read more

I believe this place is under new management now but regardless, it has been only positive…read moreexperiences now! The women who work here are always super kind and helpful. It makes shipping anything so convenient and easy. I am especially thankful for their going above and beyond to help this mom out. I needed to get a package out but my baby had fallen asleep in the car and as other parents know, you do all you can to let them sleep! But i couldn't leave him in the car obviously so I had no way of going inside. I was parked right outside the store and called to explain the situation. Without hesitation, the young woman came right out to get my package. Seriously so kind and made my day--it really means a lot to this young mom to have people help with kindness and not disdain. And the sweet angel is still sleeping as I type this!

great service! we appreciate Adrianna for all the help and support. The facility is clean and well…read moreorganized

DO NOT RECOMMEND: If you run a business and use your trailer on for your business and expect to be…read moreable to access it on a daily basis then do not use this place. On August 10th, which fell on a Thursday, I received an email notification regarding a revised merger agreement that included additional storage space. The correspondence outlined modifications to access hours and other pertinent details. Subsequently, I promptly initiated contact, either on that day or the following, to ensure uninterrupted access to my trailer. This was imperative due to the nature of my business, where I rely on daily access to the trailer for operations. Unfortunately, I was preoccupied with family visiting on the subsequent Friday, preventing me from verifying the implemented changes. Nevertheless, during my initial inquiry, I was assured that the necessary adjustments had been made, granting me 24-hour access to my trailer. However, my expectations were not met when, on Monday the 14th, at 7:20 am, I arrived at the storage facility only to encounter a denial code message. This unforeseen circumstance led to a loss of precisely $410 in business revenue as I was compelled to cancel appointments with my clients. In the aftermath of this incident, I endeavored to address the issue by reaching out via email on three separate occasions over the subsequent weeks. Regrettably, these attempts yielded minimal response and a lack of accountability on the part of Extra Space/Life Storage. Consequently, for several weeks, I faced an inability to access the facility's gate, forcing me to resort to parking my trailer in my driveway. This posed dual concerns: firstly, my business assets were left vulnerable to theft or vandalism without the protection of the storage facility's security, and secondly, I risked potential violations of our Homeowners Association (HOA) regulations for storing the trailer in my driveway. After approximately three weeks of enduring this predicament without any updates, I personally visited the storage location. During this visit, I conversed with a staff member who was kind enough to provide me with a temporary access code. I also apprised her of the ongoing situation, and she assured me that she would communicate my concerns to the relevant parties. Regrettably, as of 6:30 am this morning, September 20th, I find myself once again locked out of the gate, despite two attempts to contact the emergency assistance lines, which yielded no success. I was informed that I would need to wait until the office opens at 9:30 am to receive any assistance. This recurring issue has led to a further loss of revenue, estimated at $400, and has had an adverse impact on my business's reputation, as it now faces the perception of unreliability.

Moving is stressful and expensive. Any company that makes it easier gets five stars in my book…read more However, Bailey's Moving Company gets 10 stars! Placed a quote request on Yelp and was bombarded with responses. A lot of the companies requested more information; some didn't respond. Spoke to one guy who said he would send a quote and never did. Richard Bailey gets 10 stars for price, communication; recognizing the sense of urgency and the crew he hired to complete my move. He actually texted me right away; then we spoke briefly. Based on the conversation he gave me a verbal quote and booked my move for the next afternoon. His crew showed up on time. We're very professional; had great personalities and got me moved in two and a half hours. Nothing was broken either. Assembled my washer and dryer too. One of the crew members even gave me decorative advice as I moved from a 2300 sq. ft. house to a 1300 sq. ft. apartment and my couch didn't initially look right where I thought it should be! Fabulous company. Absolutely recommend them.

The movers were on time, friendly and took great care of our items. On top of that they finished…read moretwo hours earlier than we expected! When we move again, we will 100% use Baileys. Their affordable rates blew other movers out of the water!

After I sent a request for a quote, I received a response very quickly, and Mr Salas was very…read moreinformative in helping me figure out how much time and money to budget for my move, immediately taking away some of the stress in the moving process. The movers they sent, Durrell and Franklin, arrived promptly, devised a plan, and got to work right away. They were incredibly friendly, careful, and effective. They moved more stuff than I expected and in less time as well. Extremely satisfied with their service, not a single complaint. Highly recommend

I mistakenly ordered a fridge the wrong side during COVID, and after getting stuck with a fridge…read moretoo large outside my home. Blue Beaver came to the rescue to help me return my fridge, pick up, and install the new one while many other businesses couldn't during the pandemic. They were super courteous and helpful, and I would recommend them again.

So far so good. They came gave me a fair estimate and put my mind at ease about this out of state…read moremove. Hopefully the rest of it will go as well.

It has been a few months since our move by this company. Ours was an out of state move and we had…read morean awful experience. Estimate of packing time and moving time was completely inaccurate. We were supposed to be out of our house by 6:00-7:00p.m. Movers were at our house until 11:00p.m. The did not have enough people for our move. Move to our new home was the same experience. Only two people for a large amount of items being moved out of state. The guy selling the move to you makes promises they could not keep and the owner was very rude. We had items broken but did not make any claims as we no longer wanted to deal with company and the owner.

Horrible customer service. Been waiting weeks for the district manager to return our phone call…read more The manager writes positive reviews on Facebook and here trying to make it seem as if this place has good service. Beware of this place and spend your money elsewhere

Terrible customer service!!!! So, beware that they advertise first month free and don't honor…read moretheir advertising. My husband rented from them this past weekend--website advertises "first month free" and there are signs outside the facility that say "first month free". What does that mean? THE FIRST MONTH SHOULD BE FREE. He was told this when he rented, but when he got there they said "too bad, we don't have any of those units available, we will give you half off the second month." Since he was in a bind, he rented. Then called customer service and they again did not honor their advertising. Seriously. Watch out for deceptive advertising and a huge lack of customer service.

I was a little nervous how it was going to go with a team that could come on such short but the…read moregentleman that came to help me pack and move from my apartment to storage today were awesome! they were super efficient and over the top helpful. I could tell immediately my belongings were in safe hands. They were very professional start to finish.

I've moved within the U.S. 11 times and this has been by far the worst experience I've ever had…read more Moving a small one bedroom apartment with a few piece of furniture took these guys 6 hours! Whereas it has always taken 3.5-4 hours in the past. I found them doing nothing multiple times. They had a bad attitude, walked very slowly, and heavily smelled like weed. Something that in the very recent past has cost me $400-500 including the tip, it was almost $1000 with this company. The owner did not even offer a discount in light of these events. I do not recommend and will not use again.

Needed a quick, semi low cost, accessible storage space. Climate controlled as well. We landed here…read moreafter much research. Kim was the associate that helped us at the location! What a real GEM! She was new but that did not stop her or made an excuse for anything she could not help with. She went totally above and beyond in assisting us to have a good space, a great discount and getting the perfect spot! Glad we decided on SecureSpace! Please consider them when looking for storage in South Austin!

I wish I had read the Yelp reviews before renting space here. After four months my rent went from…read more$71 to $228 per month. No reason was given. So annoying. I'm moving everything to CubeSmart this weekend.

They did a great job! I had to move my mom from the general area to memory care in a senior care…read morefacility. I contact Busy Bee early in the week and they fit me in their schedule for a Friday move. This was a really small move, only 6 pieces, and I was worried about finding someone willing to do a small job. They provided great service, did a great job, showed up on time, and made my the move much easier for me given the circumstances. Definitely recommend.

Outstanding service, this is the second time I have used them. They wrapped everything,…read moredisassembled and reassembled beds. Price was reasonable, one truck 3 guys 159.00 hr.