MGR Property Management: Where Exceptional Customer Service is the Norm MGR Property Management and their team is synonymous for reliable, attentive, and knowledgeable. Their staff should be praised for their exceptional service, responsiveness, and flexibility in addressing their needs. Annette is blessed with the skills to listen to concerns and take swift action to solve problems. We all appreciate her dedication and the hassle-free experience she provides. Her and her team at MGR are deserving of all recognition they receive for exceeding expectations, working after hours, and providing a personable experience that makes us residents feel valued. They have the expertise and friendly demeanor that creates a positive experience for all of us. Not to mention the open communication channels, email follow-ups, and clear updates throughout our interactions. We treuly appreciate it. We are at ease knowing our issues are being addressed. Annette sets a high standard for the industry. I only wish other property managers were just like her. read more

MGR Property Management, formerly known as Whitestar Management, is by far the worst property management company I have ever dealt with. As a homeowner, I pay hundreds of dollars each month for their "management" and HOA services, yet I receive little to no support. I live a quiet life and simply expect my front yard to be maintained, as covered by the HOA fees. However, every time I submit a landscaping request, it gets ignored, closed without resolution, or met with vague responses that offer no real assistance. For example, the front of my home has had dead plants for nearly a year. (12 months) The landscapers removed them but never replaced them, leaving empty holes in my yard. The irrigation system is also faulty--some nozzles don't work, others barely drip water, and some are completely blocked by rocks. Despite multiple requests, nothing has been done. I have never missed or been late on an HOA payment, yet my simple requests for basic maintenance go unanswered. In the four years I have owned this home, the community has gone through at least five different property managers, which speaks volumes about the turnover and lack of consistency. I strongly advise against working with this company! Save your money and choose a management company that actually supports its homeowners and takes their concerns seriously. _______________________________________________________________________________ I have already communicated with the Director multiple times via email and phone, as well as with several individuals from the company, including the community manager and assistant community manager. Unfortunately, no resolution, assistance, or support has been provided. The only request I am making is for the missing plants in front of my home to be replaced, as outlined in the bylaws and CCRs (Exhibit C, Section 1.7), which state that the Association is responsible for maintaining front yards, including landscaping. My request has always been simple and remains the same. I am readily available by phone or email, yet no one has made an effort to provide homeowner support or reach out to resolve this matter. read more

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Very poor operation! Happy to take your money, extremely happy to put a 3-Day notice, and a web portal for maintenance is a joke! You go to the office and file a grievance about maintenance issues and the next thing you know you have an increase on rent or 3 -Day pay or quit documents inside your door slot for your arrival of an 18 hour work day! Just becareful, the management is not very professional, it's all about how much money the property managers get out of you, and when you call then out on it, they try to dumb you down with rehearsed rhetoric while their looking left and right with eyes! Meaning their hearing themselves hoping you believe their bullshit. Lastly, the property manager[s] look down on renters, like your beneath them, the scum of the earth, because your not a homeowner! read more

I am trying to pay yet I was transferred from person to person and to a machine. I already left a message but no call back. If I can do it online I would, but that's is why I call so I don't have to run around in circles and yet it appears they don't want to take care of customers who tries to pay on time so they can charge extra fees. read more

I have had an incredibly frustrating experience with MGR Property Management (Corporate), specifically regarding their customer service and, in particular, Sylvia, who never answers the phone or returns calls. For the past month, I have repeatedly tried to contact someone at MGR to resolve an issue with them withdrawing funds from my bank account to pay my rent. Every single time I call, I get transferred, but no one ever picks up. It makes me wonder if anyone over there actually works or if they are sleeping on the job. This is, without a doubt, the worst customer service I have ever encountered. The people responsible for answering resident calls are obviously not doing their jobs and should all immediately be terminated. This lack of professionalism would not stand in any other line of work, especially mine, where I interact with customers all day long as an IT manager. I cannot fathom how a business like this can function with such intolerable service. Will anyone ever return my calls? Does anyone there actually work, or are they goofing off all day? This type of service is completely unacceptable, and MGR Property Management needs to seriously reevaluate their customer service protocols, AND their current employees. read more

MGR, and especially Rosario, have been wonderful to work with. They are always professional, kind, and easy to communicate with. I highly recommend MGR and Rosario for any property needs read more

Cant speak on the whole company only based on our experience with HOA community manager Karina franco Leak bursted upstairs unit. This line that burst had nothing to do with my plumbing on a common wall it ruined my home. We are living out of a box eating fast food daily We have no liability hoa manager and plumber all concluded with unit upstairs its responsible. She had no insurance‍ I was told via email and phone calls they will cover the repairs and bill unit upstairs. Work is commenced after a dreadful long waiting of Karina stating she was waiting for approval from attorneys. Weeks later she emailed us rebuilt process will begin. They started the work. Contractor notifies me that Karina emailed them to charge us that we had to pay. So work has once again stopped they hired an attorney send us a letter. Stating they sent people to do the repairs to mitigate any further damage and that we are responsible for the bill 7 weeks after the damage of my home had already been done. HOA manager got into a legal binding contract with a contractor who failed to pull permits with the city on a rebuilt project of my kitchen We have gotten legal advise and are ready to hire attorneys since our way of living has been drastically affected due to Karina giving approval assuring us we hold no legal liability to then billing us for something she got into contract with when we are on a set income We have maxed out or credit cards eating out living in out car taking prescription pills to endure the emotional distress this has caused. Holidays were spent eating in a park table due to this. Never have i seen such lack of professionalism work ethic in my life. Highly advise if you deal with her to record everything and email evverything she will always flip what she says. Billing us 6k as a progress payment when only drywall has been done based on the contractor estimate should only be 1100$ paid to date We have started to look into the relationship with contractors being used by them as it is very fishy on how they bill 6700$ for 1100 worrth of work based on their estimate I will update when this is all resolved i hope bery promptly As of now wish me luck read more

The property manager that manages over the Ontario area, Manuel and his assistant don't know the meaning of customer service nor professionalism. There has been an issue with the trash not being picked up because the gate to open the property is bent and won't open all the way. One of the tenants has notified MGR and Emily and Manuel are the contacts. Emily wanted the tenant to open the gate for the trash company (even though the tenant should not have to schedule around the trash company's pick up time). Then the actual manager Manuel told the tenant to call the trash company himself! This is not the first time that trash hasn't been picked up in over a month. Which causes pests and unwanted people rummaging through the trash. Plus it makes it hard for the tenants to throw their trash away. It's just all around a disgusting situation. Their lackadaisical attitudes about this has really tainted the image and professionalism of this company. This is very disappointing. If I could give ZERO stars I would. I did respond via the Yelp message. Thank you. read more

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The quality of service is exceptional! Thank you Annette for being so attentive to my needs. Taking your time to adjust to my schedule, answer questions without hesitation and accommodating to my personal request. Working with Annette and the MGR team was been a pleasure! read more

As new tenants, we can be a little overwhelming. Thanks, Annette, for your help this week. You're a life saver!

Our HOA used MGR for the past few years. KARISSA was our manager, and I 100% DO NOT RECOMMEND!! She made a mess here! She was rude to residents and laughed about it. Rarely returned emails and phone calls. Her work ethic is definitely sketchy. She lies, covers stuff up, and in general is not trustworthy. She was unable to problems, and most times, she just blamed the homeowner. Calls and emails to her boss(es) went on deaf ears....so I guess it's the whole company. Stay away!! read more

I made an inquiry and Annette V got back to me almost immediately. Her and Esmeralda D have been very responsive and flexible since the beginning of the process. They even respond after hours and provided me with a very personable service. They have been flexible with some of my requests as well. It has been a very pleasant experience working with them. read more

The property at 1256 brooks st has had two separate months (a total of 8missed pickups)without a trash pickup this year. I've talked to Emily manuel's assistant the first time it happened in august and she told me that the hold time for the trash company was just too long and she would do it another day. That's rude. Another instance she wanted me to be onsite to open the broken gate for the trash company. I'm not your employee. I've talked to Manuel and I told him I have no problem letting them know when a missed pickup happens, but being onsite for the manage company is not and should not be expected of any tenant. As of November 21st the trash was picked up but not after receiving an email that implied I'm making it up. I did have my wife write a review for this place too but it seems you have to be on the lease for them to take you seriously, which is fine I don't mind writing a one star review. Be better. My wife and I have wrote a review for this place we ARE BOTH tenants at 1256 brooks st. Trash has not been picked up for a total of 8weeks I have email chains to show that I have contacted the management company every week when it does happen. The first month we went without trash was September and finally resolved in October. The second time started at the end of October and was resolved in on the 21st of November. If management still doesn't believe we are tenants please contact Manuel palacios at mpalacios@mgrmgmt.com He is my property manager that thinks two month without trash pick up is fine read more

MGR Property Management - Email of Emily asking me to do their job. - Property Management Near Me - Ontario, California

My association changed management companies and Bettie was helpful and provided me with the information I needed.

Worst company to deal with .. I have to deal with Sandie Jenson very month and she never calls back. I've had 1 missed called and she says she called me 3 times because she never does her job. All the other tenants say the same thing about her. She is unprofessional and rude. So I've been calling her to find out if they are offering help do to corona virus. She mentioned we had to show proof. Which I did and showed letter from school being out and expenses since I have to watch my children and she said none of it was valid. We just got the letter 5 minutes before I sent it to you. Requirements could change in 10 minutes everything is changing daily. I've been asking for proof of a Change in income due to the current situation since the first e-mail I sent you. When you have that proof please provided it. So she emailed me a letter and requirements just changed... Hmmm read more

MGR Property Management - The letter should be stating show less income if they are now saying my other information Sandie was making search for is invalid. - Property Management Near Me - Ontario, California

MGR is a Great Company. I have really appreciated MGR Property Management, particularly in terms of their responsiveness. The quality of a community is determined so much by the quality of care--things can go bad quickly if not properly managed. But MGR Property Management took over my community's management, and I have been very pleased with their responsiveness to issues (big or small) and maintenance of the community. I once submitted a work order item on a Monday, not expecting to hear a response until the following week--but I heard a response by that afternoon! That was surprisingly stunning--particularly because it was an issue of bugs. So I appreciate greatly the attention and care of our HOA Community Manager, Karissa and the Office Support Team, Betty and Griselda. read more

Beware of this management. When I signed the lease, the agent said everything (utilities, CAM charges, cleaning, etc) included in rent and did not give me any explanation about CAM charges, but it is not. They charged CAM charge after a year. The ceiling has leakage from AC unit 4 times but they have not fixed properly. Still leaking time to time. Nobody care from management. read more

What a wonderful team MGR has. Sandy Jensen is amazing. She's always professional and follows through. Keep up the good work MGR. read more

Property management towed my own vehicle from my assigned parking spot in the middle of the night (1:20am) without even calling me. I had to pay to get it out of impound and have had issues even bringing this up to corporate. This company is involved with legal scamming of their tenants and would advise people looking for rental housing to search elsewhere. read more

As a tenant, I must say that when something goes wrong, it's frustrating and stressful. Sometimes things can't wait to get fixed and need a quick response. So when I have a problem, I appreciate the attention to detail, the quick response and the professionalism that I have received from Anette Vanlian. She goes above on beyond anytime there is an issue. I never second guess if things will be fixed in a timely manner when I'm dealing with her because she always comes through. As a tenant, I don't have time to sit around and worry about building issues, which is why I'm pleased to have a great property manager that handles these issues promptly and efficiently. read more

Andy has been extremely helpful throughout the entire process and has been extremely communicative. He goes about everything with such profession. His customer service is up to par. Highly recommend MGR Property Management. read more

Andy is very helpful and quick to respond to any emails or phone calls. He is great at communicating with clients & is a true professional. Highly recommend mgr for your property management needs! read more

MGR is great to work with. Especially Annette who has been nothing but professional and attentive to detail.

Community Manager Karissa has been very helpful when it comes to residents needs and requests. It's nice to see how attentive she is to her community and it shows that she cares about her role as a community manager. I would definitely go with MGR because of Karissa. read more

I had the WORST Experience of my life dealing with these people! Specifically Karissa & her assistant Betty. "In suit 100" The way that they treated me was uncalled for & SO MEAN!!! I would like to take it up with Corporate & HR so I can tell them exactly what happened. NO PLACE OF BUSINESS SHOULD EVER treat people this way. This cost me my TIME, MY MONEY & so MUCH ANXIETY. read more

My daughter had to move in with me temporarily (emergency situation). I called Shelly Skaggs and also spoke with her assistant Erica Gonzalez. I called to see what my options were. They provided the quality information, and helped handle the results. They also provided email follow through to inform me that my questions and concerns were taken care of. I have friends that do NOT have this quality of service from an HOA. What I received was a great experience. I wish my friends had MGR as their HOA, and Shelly and Erica to assist them. This review is about Windsor II in Rancho Cucamonga. Again, I thank these ladies at MGR for excellent customer service. read more

I am a recent tenant with MGR Property. I must say that I had such a great experience working with them to rent my house. Communication and service I received was excellent throughout the entire process. Leasing Manager Greg B was very helpful, respectful and kind. I highly recommend MRG for your next leasing/renting company. read more

Let me tell you how shady, and scammish this company is!!!! Back in early February I paid the credit check fee, for a house in Moreno Valley of 38.95, and was told there were several applications ahead of mine. They assured me my 35.00 fee would be refunded if they didn't run my credit (which they never did) and one of the others ahead of me got the place. I was told both by Greg (The guy who showed the property to my friend), and Kristen in their office. I have literally left half a dozen messages on voicemails, spoke with Kristen who said "Oh yes my boss handles the refunds". Never have I received a call back, or a refund from this place. Think about it 100 applications at 38.95 they are making some good money! Never intending to really give you any chance of getting the place you applied for. FYI my credit is perfect and I earn a pretty good living. Run far away from any property attached to this company!!!! read more

Worse management company. DON'T USE AS H.O.A. management company. They don't do anything for $6000 a month. They don't answer emails or calls. Our community is going downhill thanks to there incompetence. read more

MGR is an excellent property management company. Jessica and Alejandra provide excellent customer service. We had problems with our mail being returned and Jessica personally went to the post office to solve the issue. She could have easily asked that I go and take care of it myself, but she took care of it for me. That to me is excellent service. read more

My Manager is Greg Barnhart. Since I live six hours away from my home and cannot be there for managing my home, I depend on Greg to be my eyes and ears for my home. Greg understands that this is my home and that I plan to move back there in the future, so if any repairs or problems that come up he has handled them like it was his own home and not a rental. He has called me to get my OK on major repairs and then make sure the repairs are done correctly. Like I have said to him and saying here, I trust his judgement, because he is my eyes and ears. If a repair or problem happens I trust it will be taken care of correctly and right. read more

Yeah this place has gone down hill. The gal that helped me before; Marissa or Melissa, I cannot recall, is no longer there and therefore my calls have gone back to getting unanswered and when I do get through I am having to deal with an INCREDIBLY rude, and inept property manager Rosario who is constantly forcing me in a corner. I'm moving out though! Adios! read more

Everyone here is awesome! Danielle was so kind and helped me through a very hard situation with compassion and kindness!! Life is hard but kindness is free and Danielle gives it out! Thank you for all of your help. read more

MGR PROPERTY MANAGEMENT IS GREAT ! The Property Managers are very knowledgeable as well as kind and respectful! The team I got to speak with are absolutely very knowledgeable with their work , always friendly and helpful. Ada Benitez, Ryan Tejada as well as Jaime Gomez are great assets to the company ! Definitely recommend MGR PROPERTY MANAGEMENT THANK YOU FOR BEING A GREAT COMPANY!!!! read more

What a joke of a company! Called to let them know that their Roliingwood Apartment complex have signs that are out of compliance and they totally were defensive. Whatever happened to customer service? Why not just go check to see? What's that harm of that. read more

If you are looking to great rental properties with great prices and good management this is the place I've been with them for almost 4 years never had any discrepancies would definitely refer family ask for Ms.Rosario :) read more

I have nothing but great things to say about this property management team Silvia Padilla and her team help me find a property for me to live during the holidays I am so grateful to have people like them in this world. They can help those in need especially around the holiday season time. Thank you once again for everything you guys do. read more

I worked with Danielle on getting my balance paid and she was very patient and understanding. She stayed in continuous contact with me. She was very helpful and was able to work with me and my current situation! Had a great experience and recommend them. Especially Danielle! She was awesome to work with! read more

MGR is a Great Company. I appreciate MGR Property Management, particularly in their responsiveness. A community's quality is determined so much by the quality of care--things can go wrong quickly if not properly managed. But MGR Property Management took over my community's management, and I have been very pleased with their responsiveness to issues (big or small) and community maintenance. I once submitted a work order item on a Monday, not expecting a response until the following week--but I heard a response by that afternoon! That was surprisingly stunning--mainly because it was an issue of bugs. So, I greatly appreciate the attention and care of our HOA Community Manager, Karissa, and the Office Support Team. I would recommend MGR Property Management. read more

Repulsive company. We rented a condo in San Dimas from November 2017 thru June 2019. Our property manager was Sandie Jensen, her supervisor Dana Rademacher. The place was filthy when we moved in, the carpet rancid with mildew. I complained to Ms. Jensen several times requesting to have the place cleaned and carpet removed. She would not answer my calls, emails, or voice mail until I threatened to move out and cancel the lease. Throughout the 19 months of our tenancy, we experienced the normal failings of an older condo. But we could never reach Ms. Jensen to complain. Again, no return calls, email box full, and no answer to voice mails. I complained to her supervisor Ms. Rademacher and she was somewhat helpful but still the plumbing issues never got resolved. When we moved out we hired a professional cleaning service and professional carpet cleaner to clean the place above and beyond what we moved into or required to perform. During the final walk through with Ms. Jensen she actually commented how clean the place was and that we would receive our entire security deposit returned. However, MGR has a great scam where they will keep a portion of your security deposit regardless of the condition you leave the place in. This is a horrible company who takes advantage of their hold on your money and refuses to return it. Rent through MGR with caution and know going into the deal that no matter what you do, they will still keep your security deposit money after you leave. Fraudulent scam artists. read more