Love this place 100% recommend I love this place craig is also really nice helped me sale my house.

It's hard to imagine any realtor being better than Ciera Sims. She is LITERALLY the best! She's honest, upfront, professional, intelligent, and simply the best in her craft. My husband and I had a budget and with ease she stuck to it. We had ideas on what we wanted for our first home and she made it happen! We were able to purchase our dream home because we had a hell of a realtor. She fought for us and was aggressive in getting us the best deal possible. We saved over $14k because of her genius. When she says she does this full time, she means it! I loved knowing that she continues to attend seminars and workshops to stay up to date with her craft. She loves what she does and it shows through her hard work and dedication to her clients. When our close of escrow date got closer, my husband and I found out she had been working with lots of other clients at the same time she was working with us. I was shocked because of how much time she spent answering our questions at all hours of the day. She made us feel like we were her "one and only" when really she's just naturally a crazy little worker bee. We are first time home buyers and after having her as our realtor I can easily say she is welcome in our home any time because she made this entire experience a dream come true. Studies show buying a home and moving is one of the most stressful times in people's lives. Ciera rises up against those statistics seemingly with ease. Having Ciera Sims as a realtor means having the best of the best PERIOD. #soldbysims read more

Next Level Realty - #soldbysims - Real Estate Services Near Me - Rancho Cucamonga, California

I am really sick of your SPAM calls, leaving a voicemail that says, "What? I can't hear you. I'll call you right back" and calling back 3 seconds later. I have never signed up for anything from your company. Not interested in buying a house, nor would I ever use your company. The eight phone calls I have received now, each time saying the "you can't hear me" crap needs to stop. If you can't get business without doing this, find a new line of work. read more

Next Level Realty - Shows Calls from their company - Real Estate Services Near Me - Rancho Cucamonga, California

See all

Never use this company! If you do you get what you deserve. If you get screwed you have been warned. Craig our realtor in the situation acted as dual agent (representing both buyer and seller) for a home purchase back in 2021 he was horrible as a dual agent. He basically never was on our side once during the whole thing. Yes, he helped us get the house but that was about it. He cashed his check and left. This a$$hole didn't even bother to show up to give us the keys. "I'll give you the code to a lock box" were his words. And once we got in the place wasn't clean at all. We would have thought that the realtor would have asked them up a bit but there was sugar on the counter tops, the floors were filthy and there was even poop left in all the toilets! I wish I was exaggerating. We asked if we could get some money back for cleaning the place but all we were told was "there is nothing we can do". Prior to buying the place we were told that the renters needed to stay a little longer. We expected and asked for a standard rent back agreement and deposit for any damages caused past final walk through. Craig told us "that really isn't necessary" we were beside ourselves because this happened on our last house and from what we had heard was pretty standard. We had to fight to get that addendum and we didn't get everything thing we wanted because "he trusted them". May be he should have come clean the floors and toilets after that because it took us 3 days to clean up that mess. We were just trying to protect our investment and our own realtor was fighting against us. More recently had issues with the house (mold) from a slow leak the previous owner caused when they hit a nail into the wall to hang something where the pipe was behind it. It was then painted over prior to the sale. We have proof that we didn't cause this. But now we are having to pay thousands to get it fixed. Did our realtor fight hard to seek justice for us? Sure doesn't seem like it. As I recall his email said "there's nothing we can do." Nothing you can do? A decent human being would see how unfair this is and try to seek help for us especially as your former client. Supposedly he made a phone call but who knows if he actually did that. He never once acted like he was on our side this entire time. We now feel he was complicit in covering up this issue especially given our prior experiences with him. We felt very badly treated and have lodged a complaint with the state licensing board. See what they think about his unethical and unprofessional behavior. read more

I can't express how much my agent work for me! Ciera Sims, she is the best. She listened to my wants and needs and delivered! Before I knew it I was in escrow, the entire time Brent Bruce and Vicki Very professional and friendly loved all.. Thank you for my first home buying experience. read more

It was great experience to work with Zahira. She was very attentive and always accessible. She was pretty at following up after a home showing to give us an offer suggestion and answer all questions we had. Thank you Zahira for helping us find our first home read more

When making such a large decision such as purchasing a house, I wanted to work with someone that I could trust. I feel so fortunate that I found Craig Chastain of Next Level Realty. So much so that I used him when I bought my first home 7 years ago, and again for my second home last August. I was 7 months pregnant and told him that I want to close escrow before I have the baby. We moved to our new house in 6 weeks!!!!! We got the house below list price plus $$$$ credit at close of escrow. He made the process seamless and stress free. I can't speak highly enough of our experience working with Craig. He's a true professional and a genuinely nice guy. He was always there every step of the way. He has always answered every call or email no matter what time of day or night it was. His professionalism, knowledge, honesty, and hard work ethic are much respected and appreciated. For future real estate needs, it would Craig who we will call again. read more

I'm horrible at this stuff, but to keep it short and sweet. If you don't use Craig Chastain (for reals, ask for this dude specifically) for your next home purchase or home sale, you're stupid! Good luck using the "other guys". ‍ #nextlevelrealtyisrealnextlevel read more

Had a great experience with next level realty! The team made buying and selling effortless! our realtor Travis was Totally responsive every step of the way, every question answered, every issue solved! We Could not recommending them more. read more

My wife and I bought a house from Craig and his team in 2018. The experience was amazing as Craig is very professional, punctual and knows the market. Craig found us the perfect house! The best part, once you're transaction is completed Craig continues to keep you informed by sending monthly updates on your home value and is always available via phone call or text. I will never use another realtor and highly recommend Next Level Realty. read more

This review is for Ciera Sims, she is hands down the best realtor! She truly cares for her clients and will put your needs and interests first . She is very straight forward and will do everything in her power to get you the home of your dreams. Thank you Ciera for making our dream home come true and we couldn't have done this without you!! read more

As an alien, I have a property in local for lease,so far I am not familiar relevant policies,but I'm so lucky I can meet Next Level and Sherree Stewart, she's very nice, patient,professional, and she fixed it out just in very quick time. Great job! Sherree, thank you so much! read more

Craig Chastain is in my opinion is an outstanding agent. His assistance with the selling, buying and financing processes of our home was fantastic. Communication during the sale and purchase of our home was very important to me. Craig was always available and continues to be even after the sale. I whole heartily recommend Craig and his staff. read more

Ciera has got to be the best Realtor there is! She's very caring and considerate and walks you thru every single step in your journey of finding your new home. I highly recommend Ciera next time you are looking to buy a new home!!! Much love Ciera read more

I have had the pleasure of knowing Ciera Sims for many years. Her work ethic and knowledge in the Real Estate market has always impressed me. She is always working late nights and weekends to ensure all of her clients are taken care of. I strongly recommend Ciera Sims if you are looking to buy or sell. read more

Ciera Sims was very professional and easy to work with. She was always available anytime I needed to speak with her. I would definitely recommend her to my family and friends. read more

Ciera Sims will my realtor when me and my husband by a home. She is very proffessional and has an awesome work ethic and she one of the best young ladies I know. I trust her personally and professionally. read more

Whevever you call Craig, he's ready and available and willing to help you out. The nicest part is he's the boss so you're actually hearing the info from the person who knows what's what and not from a minion. I was constantly in contact with Craig as we were on our last home search and he always had helpful information for us. Even though we decided not to move at that time, i'll be in contact with Craig and his team again shortly. read more

I have been working with Craig for a few months now and it has given me the opportunity to see first hand how he handles his clients. Not every real estate agent is a real estate professional, but Craig certainly is! He pays close attention to his clients and is completely engaged throughout the transaction. I really do recommend him as a trustworthy real estate agent. You will be happy to have him representing you! read more

Wow I can't say enough about Ciera Sims with Next Level Realty! She made this home buying experience nothing other then happy happy happy!! She explained everything in detail and actually listened to what we wanted. She also fought for us as buyers and got us ALL of the repairs we requested. I was working with 2 other agents when I met her and Ciera blew them out of the water so I made the switch! Call Ciera if you are looking to buy or sell, I promise it will be the best decision ever! read more

Carrie Smith is professional, and knowledgeable. Thank you for answering all my questions read more

I had tried to manage four properties on my own from over 1300 miles away; it didn't take long to realize I was not cut out for the job! Initially we worked with a management company that was working for the tenant or themselves - not us. Our professional relationship with Sherree Stewart started with a phone interview during which she explained why we needed this service and what a property manager should be doing for us. She answered my questions and it all made sense. She has managed our properties for a couple years - she takes very good care of us keeping us informed when needed and is there for the tenants. It is inevitable that things will break or wear-out or that a tenant won't take care of the property. It is stressful and frustrating but she can talk me off the ledge when there is a problem. She will call/text/email to discuss options and then she takes care of it - her contacts are quick to respond to her and always do quality work. She is professional and courteous and very important to us - she protects our investments. We decided a few months ago that it was time to start selling them. So I spoke to her about putting our properties on the market as we were transitioning into retirement. At that time I hadn't known she could sell them for us as well - with the relationship we had built - the decision to jump on board was easy. We have sold two now (!) - again she walked us through the process. If you don't do this for a living - which we don't - you don't know what to expect. Next year she will sell the other two for us. Thank you Sherree - you're the best! read more

Ciera Sims is the best realtor ever! My wife and I were so fortunate to be able to have worked with her. Ciera turned out to be One of the best realtors that we have ever encountered. She was always attentive, and took care of our every need. She was personable, professional, and always had our best interest at heart. We were able to close escrow early, and afterwords we were like family. read more

Even though I'm not quite ready to buy, Carrie Smith is always looking out for me. She's always looking for different programs that fit my needs. She is always on point and will definitely be who I call when I'm ready. read more

Thus far my experience with Next Level Realty has been surprising shocking as I actually received a call back from Carrie Smith, because all the others never returned my calls. Carrie has been very patient with me through my lack of real estate knowledge and walked me through some of the steps that need to be taken in order for us to sell our home and I am confident she will do a fine job listing our home. Thank you so much Carrie Smith!! read more

It was amazing working with Travis. This Dude is available anytime. We saw many houses with him and he made sure we got what we wanted. Our house buying was easy because of his effort. Emma&Mel. read more

The name says it all. They're service is 'next level'. If you're in the market for a new home, or you are looking to sell your home, you owe it to yourself to contact Next Level. Craig is on top of it and knows his stuff. I never had to chase him down. He was proactive in helping us look for a home. read more

Travis really was there for me and my family. He ended up showing us 38 houses and worked very hard for us. My children know him by name now and have built a personal relationship with him. All the experiences I had with him and Next Level Realty were, and still are, amazing. read more

Second time purchasing a home and I wish I would have used Ciera and Anthony at Next Level Realty sooner! My first home buying experience was an absolute disaster, and I couldn't be more grateful to have found them both this second time around. Their professionalism, ease of communication, and patience to find me the perfect home is something I am truly grateful. If you want a great home buying experience, and to be represented by agents who will fight for you and truly care for their clients, then Anthony and Ciera are who you should contact! I would highly recommend them to all of our family and friends, and will be using them for all our future home buying and refinancing needs. Thank you again for finding the perfect house to make our home! read more

So happy with my experience buying our home. Craig and Ciera are a great team. Both are very friendly and knowledgeable. I got a great deal on my home and they made the process super easy. They worked with my schedule and helped me buy my forever home. read more

This is my favorite Next Level Realty in town. If you're going to find a new home as your dream house, this is the place to do it. The service is best our guys were able to give us great guidance and was helping find a wonderful home. You are trying to find a home then go to NEXT Level Realty I glad that I got a beautiful home. Thank you Next Level Realty! read more

Ciera Sims always makes sure to go above and beyond for any client of hers. I have seen it myself in many situations. She is extremely knowledgeable about all aspects of real estate, which puts your mind at ease in such a stressful situation. She is very personable and treats every client like her own family. She will at all costs, find you exactly what you are looking for. We weren't quite ready to sell our house yet, but had entertained the fact of doing so. It was such an easy process. When we are ready, she will be our agent. read more

Very honest, trustworthy realtor. We've had all good experience with Craig when he helped us get our house 4 years ago. Very efficient and sharp. We have and will keep on recommending him to our family and friends. -- OLIE and MELISSA read more

Craig managed my rental property a year ago while I was on travel for work. Craig is extremely knowledgeable about the business and was able to rent out my property in a jiffy. He was extremely easy to speak to and work with. Craig pretty much goes by the book therefore no miscommunication nor under the table stuff goes on. I find that working with him via email was easiest and respond quickly. I would recommend Craig if you're look into managing your property. read more

Craig Chastain and Next Level Realty made my home buying and selling a fabulous and smooth process. The team was always available to help and answer the many questions I had for them. I would highly recommend them to anyone looking to buy or sell. read more

Ciera is an awesome realtor! She gets her clients, friends, family, and community involved in real estate knowledge by playing the cutest games. She communicates extremely well and is very grateful to all her buyers with the best house warming gifts! read more

Honestly, just horrendous. The most unprofessional people I have ever worked with. Bad attitudes, unhelpful, dismissive. The WORST.

Ciera is the best! She is very easy to talk to and goes far beyond expectations to make sure her customers are satisfied. She is a go-getter and takes her job very serious. If you are looking for a great real estate agent, call Ciera, you won't be disappointed! read more

I was lucky to find Craig after working with 1/2 dozen real estate professionals. Not that I was picky but here's my 2 cents on agent personalities- 1. Wannabe- new entrants to eager not much experienced 2. Experienced but selfish - they are Million Dollar producers after 2-3 showings if you do not give offer they get disinterested, 3. Not good listeners- can't read buyer's needs. I was looking to buy in Rancho area almost for 1 and half years. I had full-fledged Approval letter not prequalified or other types. Thus agent need not have anxiety if buyer is going to bet qualified. That is the first exercise one should do to motivate agents. My must have list was short- 1. Above baseline, near good schools- Osos/Alta Loma, Small yard especially front, preferably built after 1980 and my price limit. Waiting helped, prices came down and luck played part too when our offer was accepted. Here are 10 reasons why you must let Craig work for you- Craig never forced me in to writing an offer. You will be surprised but there were agents who were making me write offer on trashy houses around foothill close to railway tracks or go little over my budget. We agreed especially on the houses that did not deserve offer. Craig hardly ever got lost searching a property because he and his wife knows area well as they are local. Craig worked with my schedule including weekends. Crunch time came when offer was accepted and Escrow-Wells Fargo and selling agent needed to be on the same plane. Selling agent was threatening lender to call off the deal when Wells managed to fund it on the last day inked in the contract. That is when Craig provided needed hand-holding. Many times agents do not do their home work and house keys don't work or there are no keys to show the house. With Craig it never happened, Craig could find and work the keys of houses we were going to see. I used my own Independent Inspector to check the house before giving offer and Craig was alright with it- thus there was no conflict of interest. Seller's side- After Sale Service- On each anniversary I get colored print-outs from Craig showing Market Analysis- how much my house has increased in price in case I want to sale. I already know when I am in the Market for selling - Craig will be the guy I will trust. It is reasonable to expect promptly returned phone calls, clear communication and honest opinions. Experienced in the Market- Focused on your interest. When you tell him above baseline between Haven and Carnelian- that is what he will show you. read more

Ciera sims is one of the most passionate realtors I have met. Her customer service and the way she treats her clients is like no other. If you are selling or buying a home I would recommend her to any of my friends or family. read more