I honestly have no idea if the food is any good, because I never received it!
We needed lunch for the office today, and I placed an online order for two "signature packages" from their "gatherings" menu, which advertises same-day orders for groups. I was really excited because I hadn't tried Mezeh yet, and it's nice to have a new takeout option in the neighborhood near my office.
I placed the order online and paid by credit card. I received an order confirmation and later, a notification that the order was ready. I tried calling the restaurant before going to pick up, to confirm the order was indeed ready, but I got caught up in a never-ending loop with the AI bot on their customer service line and couldn't actually connect to someone at the restaurant. Nevertheless, I'd gotten a notification saying the order was ready, so off I went.
However, when I arrived at the restaurant, the manager nonchalantly informed me that they could not fulfill my order today. I asked why he didn't call to tell me this BEFORE I arrived, and he said they were "too busy." The words "I'm sorry" were never spoken.
When I asked him to refund the nearly $400 charge to our credit card, he said I had to "call corporate." No one answered the phone number he gave me, and I couldn't leave a message. I then filled out the online feedback form and called the customer service number on the website, but I still could not reach a human being on the phone. It's been almost 12 hours, and Mezeh still has not replied to either the phone message I left or the written message I sent via their online "feedback" form. Worst of all, I'm still waiting for the $400 refund!
This was my first attempt to eat at Mezeh, but I'm so frustrated by this experience, I'll NEVER come back. Stay far, far away, if you're trying to buy lunch for the office! read more