Great Storage Facility for Moving in Los Angeles - Highly Recommend!…read moreClean, secure, and easy-to-access storage units with excellent customer service. The staff was friendly, professional, and made the entire storage process very smooth during our move. We paired this storage with Z Movers, a trusted moving company in Los Angeles, and the coordination was perfect. The movers had no trouble with loading, access, or scheduling, which made moving day fast and stress-free. If you're moving in LA and need short-term or long-term storage, this facility is a great choice--especially when working with Z Movers. Fair pricing, great security, and a very convenient location.

Clean space and very organized company. The price was less than other places. It was close to my…read morehome which was great. I just used them for a week while my ceiling was being fixed. You'll still pay for the month.

this storage place and pros on premises is/are the best and safest loading experience I've ever…read morehad.....cleanest too. I still hate the work but the service here makes the experience so much more pleasant. It was 90 something today and it was a comfortable temp in the garage and really cool on the top floor where my two units were located. Moses even handed me a much needed protein bar as I left.

I love this storage facility! I've been here for 8 years for a unit I've rented for work, and Moses…read moreand his staff Jesse and James are incredibly kind, helpful, and thoughtful. The office is always so clean and welcoming, stocked with waters and coffee--and friendly faces! The facility itself is really accessible, a great covered parking structure with plenty of parking near the elevators and free push carts for customers. I've spent hours down at my basement unit organizing and always felt so safe - there are bright motion sensory lights and music playing, and a unique passcode required of each person that accesses the elevators. And the facility is so clean! There is a clean bathroom for customers to use as well. I recently changed jobs and had to close out my unit and it was the smoothest experience of my life lol. No hassle, they're so warm and helpful, and honest. Will legitimately miss seeing their smiling faces! I highly recommend this place and will be back as soon as I need another unit.

Excellent customer service and clean easy to access units. I have been a customer for almost two…read moreyears now (have used a couple of units). I had a moving emergency about a year ago and they luckily had an available unit I could move into on the same day, but because it is a well-respected family business, tenants usually like to keep their units long term. Even after moving to Northern California this year, I can trust that my belongings are in good hands. George and Darrin have both been amazing with communication and have always been super helpful. I recommend this business for all your storage needs.

The storage facility is amazing. The service is great. You feel like you made the right decision…read more The units are clean and customer service is great

I have never rented a storage space before and so I was pleased to get Katie, manager of the Simi…read moreValley location I chose. She was SO helpful and kind in walking me through the process - showing me the unit, helping me decide on all the options available. Thank you so much Katie! You really were the best! Sally

The most unreliable company. If there is anything going…read morewrong at this place there is no one here to help. This one time I got lucky and there is a manager on site and guess what?!!!! I got here to take my boxes out at 11:30 AM. Have hired someone HOURLY and have taken time off from work to take my boxes out, only to see that "the elevator is out of service for maintenance" in the middle of the day, during work hours. There is no other elevators! That's the only elevator and The manager onsite has no idea how long this can take. 5 min or 5 hours! If you are late on payment by one day they will get a hold of you but they couldn't be bothered sending a mesage or an email.

I had a fantastic experience at this Public Storage location. Lou was incredibly helpful and…read moreprovided outstanding customer service. He made the process smooth and easy--truly went above and beyond!

Clean, easy and great customer service. Steven was great! Access to my unit was readily accessible…read moreand easy to find.

If I could give zero stars, I would. This storage company has the worst customer service I've ever…read moredealt with. Rude, dismissive, and totally unprofessional. I guess I missed a single payment for the FIRST time. I was on auto-pay, so there really shouldn't have been any reason my payment was missed. It was clearly a system error or oversight on their end because when I went into their dashboard and clicked "retry payment" with the card on file, it processed just fine. I wasn't even notified of the missed payment until after their supposed "grace period" had passed -- and that's when the mess started. They sent an email explicitly stating that no late fee would be applied if I paid that day. I paid that day. They charged me anyway and then claimed the cutoff was actually the day before. When I asked why they sent out a misleading email, I didn't ask for a refund -- just a basic explanation. Instead, I got snarky, defensive replies via text. No accountability at all. To make it worse, they claimed they couldn't do anything unless I proved the date and time of the email they themselves sent -- as if I was making it up. Insulting, especially since I wasn't even asking for a refund, just clarity. After I forwarded the exact email back to them, clearly showing the timestamp and wording, their response was basically, "Yeah, it says that... but too bad." Only then did they suddenly produce a log of emails -- including the one they claimed I had to prove -- and introduced a completely new explanation about a "cutoff date" and failed payment attempts that had never been mentioned before. They just kept shifting the story instead of owning the mistake. The facility is just as bad. I'm at the one in mid-city, off Wilshire. Their app never works for building access. I couldn't even get into my unit for three weeks because their lock was broken, and since there's no one on site, I had no way of getting in. When I finally reached someone, they acted like I should be understanding because "they were working on it." but couldn't give me a date it would be fix and you better believe I was still paying with no access. But when it's their turn to be flexible -- not a chance. The building isn't weather-tight (yes, despite it being inside an office building! it's still musty), and the locks barely function. Moving in or out takes forever because there's one elevator for at least a dozen floors and you have to share it. It makes moving in extremely difficult and time consuming. Bottom line: they make mistakes, gaslight you when you call it out, and treat customers like a burden. Store your things literally anywhere else. Don't let their move in pricing specials bait you.

Terrible! I was given an appointment day to view the location. I took the day off work and then was…read moretold the day was no available anymore. So I said its fine I will just go to another place. 3 weeks later im sent a move in day text. I called and said I never saw the property, nor do I have the address so how Can I be moving in. I told the representative I would just rather cancel. Now a month later I am charged 90 dollars and sent messages to move in my stuff. I already found a new storage location. I have been calling to be reimbursed and they all keep giving me the run around. Scam

I'm currently renting a couple of units here, and the manager, Shekima, has been absolutely amazing…read moreevery single time -- super friendly, professional, and always eager to help. This SecureSpace location truly lives up to its name: it feels secure... it's also clean, newish, and very well maintained. So far, everything has been excellent. Five stars and two thumbs up!

This is the worst storage unit to have. DO NOT RENT HERE!!!! I made the mistake and did . Here are…read morethe reasons: 1. It is cheap to start but once your things are settled after the first month, the bill goes up to over 200, I believe 230-250. 2. Managers do not help you and neither does the call center. They will tell you the wrong information such as: you can pay to leave then they will auction your things off while increasing your bill. 3. It's downtown. Homeless people everywhere. Elevator always broken. 4. Not enough moving carts . 5. Again, the people who work here do not know anything... from the call center to the employees in the office. They are always losing people because of how unorganized and how terrible this company truly is. I strongly advise not renting. I wish I knew this information before renting but just trust me when I say do your research first any storage unit. Now I understand the importance of a good storage unit and if you are here, get your things out asap! I attached a photo so you can see clearly I'm not the only one who things secure space is running a massive fraud to scam people. Be advised .

Great service and fast responses. Sherry at this location is doing an amazing job at customer…read moreservice and helping anyways she can!

Vicky communicates clearly, works well with others, and handles challenges with a calm and…read moresolution-focused mindset. She is proactive, organized, and always ready to take initiative when needed. Her commitment to maintaining high standards truly sets her apart!

I've come multiple times when they first open and the doors are broken very open so there's no…read moreaccess. Today the control panel to input the access code for the main building entrance, the only entrance to get into the storage, has clearly been tampered with. Not to mention the elevator is also almost always broken. There are homeless people walking in or around the building, it doesn't feel the a 'Secure Space' at all! There's always trash in the hallways, I see the front desk lady cleaning sometimes but she clearly needs help. Not to mentioned they continuously raise the rent price on the unit. I started paying around $50 (first month discount), to $99, now I'm paying almost $150 and it hasn't even been 6 months. Just don't come here.

No I would not recommend this company given their management at each location I have rented was…read moreimpossible. The ones here in Los Angeles fail to tell you they have had break ins do to a poor security system. They have changed the operating hours to make the difference up but they have also changed the operating hours to make sure they are out of bed and at their location by 8 am. There is no way to contact Corporate offices in Utah.