Great service and very friendly employees. They saved me on the freeway yesterday with about a 1.5 hour wait! I paid $185 + credit card fees. Would definitely call them again if I'm stuck in Tracy. read more

Allen helped me get my car towed back to my house in the rain. One thing I liked about him was that he was honest, up front, and super helpful. I was not sure if I had a tow bar in my car to begin with so he made sure I understood the risks of not having one and a possible damage it could have caused on my car beforehand (thank God I had one in my car) but the point is he wanted me to understand the worst case scenario in this situation. Thanks Allen, keep up the good work. Please take care of Allen, he did an amazing job! read more

I was told they would be 45 min until they got there. My dad ne3ded me to drop him off at DMV in his car. Alex was 30 mins early! I was very impressed . I apologized, I was about 5 mins away. He kindly assured me that the wait was no problem. I arrived and he was very kind and professional. Will definitely recommend this company, and Alex. read more

I needed a second tow from a mechanic to the dealership and Geico set me up with Metro Towing. Ramzi called me to make sure he was going to the right place to pick up my car and it turned out Geico was sending him to the wrong address. He knew exactly where my car was and rerouted himself. By the time I met him at the mechanic, my car was already loaded and he was almost ready to go. I gave him my second set of keys to give to the dealership (at their request), so he also saved me a trip across town. Ramzi went above and beyond, making sure he was picking up and taking my car to the correct destination, delivering my second set of keys, and then texting me that everything had been delivered. Thanks for making a hard situation a little less painful. read more

Timely response to a freeway breakdown in Tracy, excellent service for a tow to San Carlos. Very courteous, friendly, and professional driver. read more

Ramzi was SUPER helpful in towing our car today. He was on time and very professional. He kept us apprised of the status, and provided updates with pictures at various points. We were very impressed with the level of customer service and care, and would totally recommend Metro Towing and Ramzi to anyone who needs this service! read more

Ok first of all, I didn't personally choose this company, I contacted my insurance and they chose Metro Towing for me. But I am so glad they did and if I ever needed roadside assistance again I would pick Metro. I had a flat tire that had happened as I pulled into my driveway the night before and woke up the next day to try to change it myself. Only the lug nuts were on too tight and I couldn't get enough leverage to remove them myself. That's where Metro Towing comes in. I am especially grateful to have the driver Ramzi be sent out to help me. He was very kind and professional. He was quick and even taught me some tips and tricks if I had this problem in the future and taught me some things about buying tires. At a time where I would've been so frustrated and he could've been rude (because it was a hot day and I live kind of in the middle of nowhere) he didn't make me feel bad or give me any attitude. Ramzi was a great help. Thank you Metro Towing, and a special thanks to Ramzi! Forgot to mention that they are very reasonably priced, and it didn't take more than one hour for them to have someone out to my location. Might sound long to some, but I live on the outskirts of Tracy so I was not disappointed with the timing. read more

Nobody likes to have their car towed, especially a new one. It is not a great place to be in. But what makes the difficult times a great experience is when you have a great service. Metro Towing is recommended by my insurance. They contacted me right away. They came on time as promised. I have been contacted by Alex (who towed my car) ahead of time and informed about the time of arrival. A special call out to Alex for his service. He was very professional and courteous. He is very good at his job. He was very careful in getting my car out of the garage until he dropped it off at the service station. Not only did he have to do that but also train his colleague on the job. I am extremely satisfied with the service and highly recommend them. read more

Ramzi was excellent. Showed up asap and called on the way to update me on his eta. Friendly and speedy service

I unfortunately found myself needing a tow this past week. Ramzi took very good care of my car during the process. I appreciated his attention to detail. read more

Wow. Is it possible to find a better towing place then metro towing? I think not. I was stranded half way between our home in the Bay Area and Fresno when I was hit by some freeway debris that completely shredded my tire. Without a spare I needed a tow to the nearest Costco Tire Center. Enter Metro towing. Ramzi and Metro towing really came through for me and my family. He communicated with me frequently to find my location on the side of the freeway, he was friendly and considerate of my safety and that of my family. I was traveling with my 8 year old son and dog and we were all welcomed in the cab of his tow truck for our ride to Costco. He ensured our safe arrival to the tire center and checked in on us frequently. Ramzi made a challenging experience a unique and safe adventure for my family. I cannot recommend Metro towing enough for their friendly, safe, professional, and expert service and care. If you are ever stuck in the area, do not hesitate to call Ramzi and Metro Towing. read more

My car need to be towed to the mechanic, I called spoke with a very nice lady she said we will be there in 30 minute. The tow driver Ramzi called me a few minutes later letting me know when he would be arriving . Was very nice and friendly got the car loaded up and payment taken care of fast so I could get back to work quickly. Great customer service would recommend. read more

Very fast and great communication. Alex called as soon as he was to my car and followed up when he dropped it off. I hope my car doesn't die again but if it does I know who to call! read more

Car blew a tire on the freeway, Geico dispatched Metro towing and Rishad was great to work with. He texted me when he was on his way, I shared my location with my iPhone and he pulled right up. He was even kind enough to try a quick fix before dropping me and my car off at the tire shop I selected. Offered me some water and even to help call a Taxi, I had already taken care of that. Genuine helpfulness and awesome customer service! read more

Omar responded quickly after my roadside service called. He was quick and knew right where we were located off the Altamont. He even came quicker than the original quoted time. It was cold and windy out and he was efficient at initial meeting so we could get warm in car and head home without waiting for him to load up truck. read more

My car was not starting. Remember from Metro towing came to my house within 30 minutes. He was very professional and expert and had all the tools! Single-handedly loaded my car in his towing vehicle, ti d it securely and smoothly transferred to the service station which was around 8 miles away. He was very communicative and jolly! Highly recommend taking services from them when needed! read more

If I could not give a rating I would. I had terrible experience with this company. Ramzi showed up an hour after the time he was supposed to arrive. How ever on the tracker he marked he arrived at my place on time which was not true at all. When I tried calling him to find out where he was at and how long it would take him, he said he was only 10 mins away. That was the longest hour I had to wait. I was on a time crunch because not only did I have to get to the car rental place but I also had to sign paperwork at the auto body shop. Not to mention the auto body shop was waiting for my car to arrive there because they we're getting ready to close. When I asked Ramzi if he could guarantee that my car would make it to the auto body shop by 5pm he replied by saying well nothing in life is guaranteed so I can't guarantee that. It was such an @ hole thing to say. On top of that when he arrived to my unit and I gave him specific instructions of where my car was he went left our complex and was driving away. Thankfully my husband was able to call him and tell him he was going the wrong way. He even argued with my husband telling him that where we lived are not condos they're apartments. Overall he was very unprofessional, very rude and very late. I also contacted GEICO to let them know of this terrible experience. I hope his manager reads this and coaches him on better communication, customer service and being considerate of others' time. read more

Got a flat on the freeway and called Geico to provide roadside assistance. Rather than following directions from Geico which would have taken hours, Musa called me immediately and asked me for my precise location. He arrived within 10-15 minutes and got me to the tire shop before closing. The whole process from flat time to home took under 90 minutes. Can't appreciate Musa enough for such expedited service! read more

Service was amazing ! I got a flat tire on the freeway in Tracy and they responded fairly quick seeing that it was a weekend and other company estimated times were much longer. They were able to find my location with the apple share location feature and take credit card because I had no cash. And the guy who changed my tire was very quick and knowledgeable made me feel extremely comfortable. Not to mention they were much cheaper than my insurance company's quote for a tire change. Definitely recommend this company. read more

Terrific service, prompt replies and very accommodating. The gal in the office expedited my long range tow of 329 miles. I was in a hard spot, the driver "Eric" was super cool and very thorough with the rigging. A+ across the board. read more

I got locked out of my car and Rashid did not leave till I got in to my car. Best service.

Thank you to W for your friendly service! We were stranded the day after Christmas with our two children when we ran out of gas. I had the flu and was miserable waiting for rescue. Our insurance company sent out two other companies only to be told that we were out of their service area. When W called us, he reassured us that we would get gas. We were relieved especially since we were waiting over three hours. Once he confirmed our location, he arrived as quickly as he could. He was very courteous and professional. Thank you W. If ever in the Tracy area and need tow service, call W. read more

I got locked out during a car wash, and I called GEICO and they sent my request to Metro Towing. Within 15 minutes Allen showed up for the rescue. He also called me while he was on the way. Very professional and they how know how to get the job done. Within minutes he was able to open my car. You are a life saver Allen. Thank you so much for your help. Highly recommend. read more

I had a flat tire with no spare. Musa from Metro Towing was very professional and helpful in towing my car to the tire place. He drove me there and was nice and polite. He got the car on and off his truck with care and experience. I appreciate his service. read more

On Saturday I had a dead battery. It was raining and Ramzi was the person who helped me. He was awesome and help me throughout the whole process with my insurance and also checked my battery, that's how we found out it was Completely dead. Since we were already at Walmart, he helped me with the battery to make sure it was right one. Usually people will just do their job, however he was very very helpful and also patient and kind. Great service and really knowledgeable at what he was doing. Thanks again! read more

Elahi showed up on time. I shared my location with the dispatcher which allowed for easy location for them to find me. He was professional and seemed concerned about our safety. We would definitely use them again. They were at our location at midnight on Halloween in less than 30 minutes. read more

Omar helped us out getting home after our stalled and wouldn't start on the side of the road. He got us home safe and tired the vehicle right to where we needed. Thank you! read more

Metro Towing was dispatched by GEICO to help me with my car issue. About 15 minutes later, Rashed from Metro called and informed me that he would arrive at my place within 10 minutes. He did. Rashed was helpful and professional. The entire ordeal--from getting my car loaded up to his truck to unloading it at the repair shop--lasted for about 30 minutes. It was very efficient. Thanks a lot, Rashed! I'd use the service again under the same circumstances. read more

Great service. Driver very prompt, friendly and patient!

Geico dispatched Rasha from metro towing when my girl got a flat just after the altamont. Metro got there quickly when the other companies turned it down. Thanks metro towing! read more

awesome service! It was a Christmas Eve. Really appreciate your timely service!

Eric was very professional and he really went out of his way to locate my vehicle. He even suggested that the problem I was having with my truck was going to be the fuel pump ( he was right!). Thanks again ! read more

This Company is great. Very fast service. The driver was at my location in about 15-20 mins,if that. Would recommend to anyone

Matt from Metro towing was dispatched by Tesla to tow my car. They kept me informed on their arrival...arrived on time and quickly. The driver was very pleasant and helpful. Highly recommend read more

My car was stuck in the middle of the road. Called Geico and they sent Shukaran from Metro Towing. He immediately came and asked me and my dog to sit in his Two vehicle and towed the car to the nearest auto shop. He is very professional and seems what he was doing. He was very nice and kind too. I would highly recommend. read more

They were fast and took care of the car quickly. They stayed in communication with me and accommodated my requests.

called car insurance at 1106am asking for assistance in changing tire. was told that metro towing will be here in 20-30 mins. called the company at 1150 since they have not arrived yet. was told 20-30 mins again. called them again at 1225. CS mentioned about someone switching and hang up. CS did not call back. called again at 1236 and a different guy answered and was told 20 mins again. It looked like they switched the line up and i was left waiting without notice. they arrived past 1:30 pm. read more

Arrived on time. Good experience since I was met with a friendly attitude and good service.

I was so happy with our crappy situation on Easter. We were stuck in the side of the road and Rashed showed up sooner then promised. And when the shop we asked to be taken to wasn't able to help us out he took us to a shop that could. If I ever need a tow service again I would use metro and request him. read more

My daughter blew out her tire and Rasheed was very quick to come pick up her car I on the 205. It was really late at night and I appreciated the quick response. read more