Alex was very helpful and professional. First time this ever happened to me and Alex help me understand how the process is.

Ramzi is the best, but I told him , I don't want to see him again, the reason I don't want to be in accident again.

My car battery was low so I needed a jump. Musa arrived in a timely manner and provided great service.

I called Geico because I needed a jump start. I was stuck in Brentwood and Matt came with a portable charger even though he was already off for the day. He came within the time promised and texted me that he was in his way. Great service! read more

Ok first of all, I didn't personally choose this company, I contacted my insurance and they chose Metro Towing for me. But I am so glad they did and if I ever needed roadside assistance again I would pick Metro. I had a flat tire that had happened as I pulled into my driveway the night before and woke up the next day to try to change it myself. Only the lug nuts were on too tight and I couldn't get enough leverage to remove them myself. That's where Metro Towing comes in. I am especially grateful to have the driver Ramzi be sent out to help me. He was very kind and professional. He was quick and even taught me some tips and tricks if I had this problem in the future and taught me some things about buying tires. At a time where I would've been so frustrated and he could've been rude (because it was a hot day and I live kind of in the middle of nowhere) he didn't make me feel bad or give me any attitude. Ramzi was a great help. Thank you Metro Towing, and a special thanks to Ramzi! Forgot to mention that they are very reasonably priced, and it didn't take more than one hour for them to have someone out to my location. Might sound long to some, but I live on the outskirts of Tracy so I was not disappointed with the timing. read more

Tan I was so nice and so informative! It was a pleasure speaking with him and he handled our car with care.

Great service and very friendly employees. They saved me on the freeway yesterday with about a 1.5 hour wait! I paid $185 + credit card fees. Would definitely call them again if I'm stuck in Tracy. read more

Allen helped me get my car towed back to my house in the rain. One thing I liked about him was that he was honest, up front, and super helpful. I was not sure if I had a tow bar in my car to begin with so he made sure I understood the risks of not having one and a possible damage it could have caused on my car beforehand (thank God I had one in my car) but the point is he wanted me to understand the worst case scenario in this situation. Thanks Allen, keep up the good work. Please take care of Allen, he did an amazing job! read more

Ramzi was SUPER helpful in towing our car today. He was on time and very professional. He kept us apprised of the status, and provided updates with pictures at various points. We were very impressed with the level of customer service and care, and would totally recommend Metro Towing and Ramzi to anyone who needs this service! read more

Timely response to a freeway breakdown in Tracy, excellent service for a tow to San Carlos. Very courteous, friendly, and professional driver. read more

Nobody likes to have their car towed, especially a new one. It is not a great place to be in. But what makes the difficult times a great experience is when you have a great service. Metro Towing is recommended by my insurance. They contacted me right away. They came on time as promised. I have been contacted by Alex (who towed my car) ahead of time and informed about the time of arrival. A special call out to Alex for his service. He was very professional and courteous. He is very good at his job. He was very careful in getting my car out of the garage until he dropped it off at the service station. Not only did he have to do that but also train his colleague on the job. I am extremely satisfied with the service and highly recommend them. read more

Omar responded quickly after my roadside service called. He was quick and knew right where we were located off the Altamont. He even came quicker than the original quoted time. It was cold and windy out and he was efficient at initial meeting so we could get warm in car and head home without waiting for him to load up truck. read more

I unfortunately found myself needing a tow this past week. Ramzi took very good care of my car during the process. I appreciated his attention to detail. read more

Ramzi was excellent. Showed up asap and called on the way to update me on his eta. Friendly and speedy service

When it comes to towing or being locked out of your car this is who you want to call. Trust me when I tell you I'm a realist before I could hang up the phone call I received a text message stating that the driver was on their way...Metro will be my go to from now on Thank you so much read more

Wow. Is it possible to find a better towing place then metro towing? I think not. I was stranded half way between our home in the Bay Area and Fresno when I was hit by some freeway debris that completely shredded my tire. Without a spare I needed a tow to the nearest Costco Tire Center. Enter Metro towing. Ramzi and Metro towing really came through for me and my family. He communicated with me frequently to find my location on the side of the freeway, he was friendly and considerate of my safety and that of my family. I was traveling with my 8 year old son and dog and we were all welcomed in the cab of his tow truck for our ride to Costco. He ensured our safe arrival to the tire center and checked in on us frequently. Ramzi made a challenging experience a unique and safe adventure for my family. I cannot recommend Metro towing enough for their friendly, safe, professional, and expert service and care. If you are ever stuck in the area, do not hesitate to call Ramzi and Metro Towing. read more

Terrific service, prompt replies and very accommodating. The gal in the office expedited my long range tow of 329 miles. I was in a hard spot, the driver "Eric" was super cool and very thorough with the rigging. A+ across the board. read more

Thank you to W for your friendly service! We were stranded the day after Christmas with our two children when we ran out of gas. I had the flu and was miserable waiting for rescue. Our insurance company sent out two other companies only to be told that we were out of their service area. When W called us, he reassured us that we would get gas. We were relieved especially since we were waiting over three hours. Once he confirmed our location, he arrived as quickly as he could. He was very courteous and professional. Thank you W. If ever in the Tracy area and need tow service, call W. read more

Car blew a tire on the freeway, Geico dispatched Metro towing and Rishad was great to work with. He texted me when he was on his way, I shared my location with my iPhone and he pulled right up. He was even kind enough to try a quick fix before dropping me and my car off at the tire shop I selected. Offered me some water and even to help call a Taxi, I had already taken care of that. Genuine helpfulness and awesome customer service! read more

My car need to be towed to the mechanic, I called spoke with a very nice lady she said we will be there in 30 minute. The tow driver Ramzi called me a few minutes later letting me know when he would be arriving . Was very nice and friendly got the car loaded up and payment taken care of fast so I could get back to work quickly. Great customer service would recommend. read more

Very fast and great communication. Alex called as soon as he was to my car and followed up when he dropped it off. I hope my car doesn't die again but if it does I know who to call! read more

I got locked out during a car wash, and I called GEICO and they sent my request to Metro Towing. Within 15 minutes Allen showed up for the rescue. He also called me while he was on the way. Very professional and they how know how to get the job done. Within minutes he was able to open my car. You are a life saver Allen. Thank you so much for your help. Highly recommend. read more

If I could not give a rating I would. I had terrible experience with this company. Ramzi showed up an hour after the time he was supposed to arrive. How ever on the tracker he marked he arrived at my place on time which was not true at all. When I tried calling him to find out where he was at and how long it would take him, he said he was only 10 mins away. That was the longest hour I had to wait. I was on a time crunch because not only did I have to get to the car rental place but I also had to sign paperwork at the auto body shop. Not to mention the auto body shop was waiting for my car to arrive there because they we're getting ready to close. When I asked Ramzi if he could guarantee that my car would make it to the auto body shop by 5pm he replied by saying well nothing in life is guaranteed so I can't guarantee that. It was such an @ hole thing to say. On top of that when he arrived to my unit and I gave him specific instructions of where my car was he went left our complex and was driving away. Thankfully my husband was able to call him and tell him he was going the wrong way. He even argued with my husband telling him that where we lived are not condos they're apartments. Overall he was very unprofessional, very rude and very late. I also contacted GEICO to let them know of this terrible experience. I hope his manager reads this and coaches him on better communication, customer service and being considerate of others' time. read more

They were very quick in responding and came out within the quoted time, which was wonderful since I was stuck on the side of the unlit portion of the freeway just off the 205 from the 5. Ahmad was very quick in getting us going, probably within 15 minutes of getting there and off we went. read more

Elahi showed up on time. I shared my location with the dispatcher which allowed for easy location for them to find me. He was professional and seemed concerned about our safety. We would definitely use them again. They were at our location at midnight on Halloween in less than 30 minutes. read more

My car was not starting. Remember from Metro towing came to my house within 30 minutes. He was very professional and expert and had all the tools! Single-handedly loaded my car in his towing vehicle, ti d it securely and smoothly transferred to the service station which was around 8 miles away. He was very communicative and jolly! Highly recommend taking services from them when needed! read more

Metro Towing was dispatched by GEICO to help me with my car issue. About 15 minutes later, Rashed from Metro called and informed me that he would arrive at my place within 10 minutes. He did. Rashed was helpful and professional. The entire ordeal--from getting my car loaded up to his truck to unloading it at the repair shop--lasted for about 30 minutes. It was very efficient. Thanks a lot, Rashed! I'd use the service again under the same circumstances. read more

Service was amazing ! I got a flat tire on the freeway in Tracy and they responded fairly quick seeing that it was a weekend and other company estimated times were much longer. They were able to find my location with the apple share location feature and take credit card because I had no cash. And the guy who changed my tire was very quick and knowledgeable made me feel extremely comfortable. Not to mention they were much cheaper than my insurance company's quote for a tire change. Definitely recommend this company. read more

Got a flat on the freeway and called Geico to provide roadside assistance. Rather than following directions from Geico which would have taken hours, Musa called me immediately and asked me for my precise location. He arrived within 10-15 minutes and got me to the tire shop before closing. The whole process from flat time to home took under 90 minutes. Can't appreciate Musa enough for such expedited service! read more

I got locked out of my car and Rashid did not leave till I got in to my car. Best service.

Nasir was the driver. This company was recommended through my insurance roadside service benefit. We were on our way to camping with a carload of stuff when the car started acting up. We exited and got to a gas station and waited a little over an hour, although the quoted time was 50 mins and I received a 10 mins away text it took more time. Once the truck was there it was quick to get it on board and on our way to Big O Tires. Unfortunately we missed the shop closing by 15 mins so we had to wait till the shop opened today. Hopefully the problem is easy to fix and that we will be on our way to camp! read more

Geico dispatched Rasha from metro towing when my girl got a flat just after the altamont. Metro got there quickly when the other companies turned it down. Thanks metro towing! read more

I had a flat tire with no spare. Musa from Metro Towing was very professional and helpful in towing my car to the tire place. He drove me there and was nice and polite. He got the car on and off his truck with care and experience. I appreciate his service. read more

On Saturday I had a dead battery. It was raining and Ramzi was the person who helped me. He was awesome and help me throughout the whole process with my insurance and also checked my battery, that's how we found out it was Completely dead. Since we were already at Walmart, he helped me with the battery to make sure it was right one. Usually people will just do their job, however he was very very helpful and also patient and kind. Great service and really knowledgeable at what he was doing. Thanks again! read more

Great service. Driver very prompt, friendly and patient!

Matt from Metro towing was dispatched by Tesla to tow my car. They kept me informed on their arrival...arrived on time and quickly. The driver was very pleasant and helpful. Highly recommend read more

My car was stuck in the middle of the road. Called Geico and they sent Shukaran from Metro Towing. He immediately came and asked me and my dog to sit in his Two vehicle and towed the car to the nearest auto shop. He is very professional and seems what he was doing. He was very nice and kind too. I would highly recommend. read more

Amazing service! I was stranded somewhere near Tracy late at night and through Geico I was connected with this towing company. I was a ball of nerves but when Alex arrived his calm demeanor and positive attitude totally helped me calm down. So thankful he took the time to tow me about an hour away when Geico was having a hard time finding others to accept it. I definitely recommend them and will be calling them if I ever need a tow but fingers crossed I won't. read more

awesome service! It was a Christmas Eve. Really appreciate your timely service!

Metro towing was sent through our car insurance. I was having car problems and needed it towed to a shop. Within a few minutes of requesting assistance, Ramzi called and told me he was on his way. He was very nice and did the job effectively and in a timely manner. I will definitely be using them in the future and request Ramzi. He's awesome! read more