We have been renting for 5-6 years, Maria was a big help when we needed a bigger unit. I do not…read moreunderstand the price raises about every 6 months went from 99 dollars to 232.00. But that is not office staffs fault. Maria helped me figure out exactly the new size we needed and was very helpful even when I went at end of day.

HOYL PRICE GOUGING. What you start off paying is not at all the reality. We started off paying 100…read moreand now it's 178.

we rented a few lockers everyone was very helpful and definitely very accommodating…read more thank you for making it so easy

Polite clean , no contract, very easy clear explanation, non invasive, great smooth experienceread more

Great customer service. Ed was very helpful and professional as soon I arrived. He explained…read moreeverything to the T Showed me my unit and how to access the gate code. Highly recommended

This is an excellent facility. Clean and well lit. Above all, a very safe place. The team on the…read morepremises is very good and supportive. This place I can recommend with confidence. Thank you.

6 Year Update (Nov. 2023): This Public Storage location is still one of the nicest-maintained…read morebuildings I have used, with everything in good working condition and no signs of disrepair. The climate control always has the unit at a reasonably comfortable temperature all year round. I've seen no evidence of any kind of leaking (which I can't say about my previous X-Tra Storage unit in Wheeling and A.Smith's Storage in North Chicago). The large cargo elevators are in good shape, and move quickly and quietly between the 3 floors. There is a digital access panel that requires a code to enter the storage area. The dolly carts provided have seen a lot of miles, but are still all in good shape with no wobbling or weirdness. They also have hand trucks available upon request (along with boxes and packing supplies for sale). The facilities, along with the bathrooms and office, are always clean. I like that the entire facility is well lit, with motion-sensing lights in the hallway, and clear lines of sight through the halls. Police frequent the plaza that its in, and there are security cameras all inside and outside of the building, so it should be fairly safe at all hours. They state they're open Mon ~ Sun, 6:00 AM to 9:00 PM, but I've successfully accessed my unit a little earlier and a little later. Any time I've run into staff, they're courteous and attentive. Price-wise, this location is fair. Shop online, and you can get some really good promotional rates. We got a 10" W x 5" D unit for $70 for the first year, and $100-ish after the year (we opted for our own insurance coverage, where we had to provide pictures and account info to Allstate). We wanted to use our own lock, but they made us use their lock at no additional charge. It's a decent quality Master no. 40 70mm discus-style padlock with hardened shrouded shackle, but a so-so 4 pin cylinder that's jiggle resistant but easy-ish for a journeyman to pick with the right tools and a few minutes. Fortunately, I don't have anything too valuable, otherwise I might insist on them allowing me use a better lock. Avoid coming here around 9am and 5pm. The Public Storage shares the plaza with several office buildings, and there's only one way in and out on Pfingsten Rd. for everyone. At 9am and 5pm, there can be a little bit of a traffic backup, as all those folks are commuting to and from the surrounding offices.

BAIT & SWITCH - price WILL go up so be careful…read more Fantastic location. Units are good. Locked elevator access and good location. Sounds great, right? I've had better customer service at the DMV. When I was mostly moved in, I had the pleasure of meeting a nice woman who moved here from New Orleans. She shared that she was moving out of a 10 x 15 unit. When I asked why, she said the initial cost was around $150, and in just 2 years they had raised it to almost $450 / mo. YES, you read that right. Now, I cannot verify her costs, but I can tell you that when I moved in to a 10 x 10 space, the cost was $89 / mo. In just over a year they have raised to cost to almost $200 / mo. More than double the cost in 1 year? After roughly 5 months it went to $134. This is a shame because I would have stayed in this unit for a decade. Based on my exponential calculations, the cost would be $102,400 / mo if they keep doubling it every year. I decided to get out. I met a nice couple when I moved out and mentioned the increases to them. The guy said to me, "Yeah, you need to move to a different unit every 6 months or you'll be in trouble." He was literally moving his boxes from one space to another one next to it. What? Maybe Public Storage Deerfield could have simply kept charging him the rate he was paying so he could avoid this hassle. I moved out a couple days into the month and had to online chat them since the 'on location' gentleman (who is nowhere to be found most of the time) told me he had to leave and go to the other location. He is never available, but suddenly became VERY available when I put a few things near the dumpster. He came up to me and said "Yeah there's no dumping in the dumpster. I saw you putting a few things there on my cameras." I replied, "I am a paying tenant right now." He said, "That's for me, not the tenants." Then he shared I would be charged $250 if I left the garbage by the dumpster. So I had to make another trip to gather that and take it away. He left and told me to close the account with chat since he didn't have time to do it. I cancelled with online chat and asked for a pro-rated refund for the remaining 27 days. They said no. I asked if there is anything they can do and they told me that it's in the contract, and they will not send any prorated refunds. Beware of this as well. You're better off finding a quality storage house that takes care of their customers and actually rewards them for paying and staying.

Dominique was amazing and so helpful ! Made everything so easy ! The facility is clean and staff…read moreis friendly and knowledgeable

Great friendly customer service, patience and professionalism by Rene at the Streamwood location…read more It was a pleasure working with him

I rented a unit today from Mike. He was very knowledgeable and patient. A very nice guy. The…read moreunit was very clean and Mike did not cut corners, he provided all the information in detail. Highly recommended.

DO NOT RENT HERE. Clear rodent infestation (see pics…read moreattached) which damaged several items. Corporate policy is "you store at your own risk." They stated had I purchased their insurance policy they would have "considered reimbursement" of damaged goods. Apparently there is no reasonable expectation that they would provide a clean and safe environment

5 stars! Mike C and Pascale P were so helpful and attentive. Very easy move in and move out…read more Fantastic all around. Facility was very clean and you were treated with a smile

In April I was in need of a 5x10 storage unit and I decided to do this on one of the rainiest…read more days!! The manager Carlos was patience and very helpful consider the crazy weather. After looking at different units I decided on the larger one. In May my situation had changed and now I needed to downsize. When I arrived Mike was very accommodating made sure that the smaller unit would work for me and so we went to see the 5x10 unit just to make sure. He also selected a unit that was closer to my larger unit, that I did not really need to use my car to transfer my "treasures". :) I highly recommend this location.

My storage unit was very clean and thry keep up the exterior and interiors well. The prices are…read moregreat for what you get. The staff were very helpful and kind. I highly recommend reaching out to them if you are in need of a storage unit.

The units are reasonably priced and easily accessible. The people in the office are helpful and…read morecourteous. I would recommend Robert's Road Mini Storage. 5