No lines. No wait time. Great customer service. So easy and relaxing to do any business at the…read morelocation. Whether it is printing, faxing or returning items. I appreciate the attention to details and the quickness of the customer service that is provided. It is worth your time to do business at this Waukegan location!

How quickly can you drop off a package here? It took me longer to cross the street and maneuver…read moredown the sidewalk than to return my merch. Super fast. The only downside is that the store is on Deerpath thus street parking only. There was some event happening which accounted for the traffic. Fast service. Nice!

I worked with Joe and Al during my relocation from Chicago to Cleveland. I was in a top floor unit…read morein a three floor walk up, and they did an excellent job conducting a move with two people that was really a job for three people. They both took great care to make sure my items were protected when loading out of my apartment and onto the truck and even helped me pack many items that I hadn't packed by the time they arrived. If ever do another long distance move again, I would love to work with both of them again. Kourtnea Stevenson

Joe and his team are wonderful. Super professional and efficient. Our reserved time even got cut…read moreshort because they finish early!

***Rodent Infestation*** DO NOT USE THIS STORAGE FACILITY if…read moreyou don't want your personal items to be chewed up, pooped and peed on and used as a rodent playground. And my unit was on the second floor, so you know they are all over. This place is infested and when I moved out and found the infestation, I called the office and spoke to two people (one was a manager) who were both completely unapologetic and indifferent. Moral of the story is that they know there are rodents and don't care. It is clear they have done nothing to control the problem as no evidence of rodent exclusion and reduction was seen on the grounds. They also closed the one large loading dock to get more storage units in and now a moving truck can't even pull in to unload. This took way longer to move, plus the time it took to clean and disinfect my belongings and had to pitch some stuff as well. I guess they don't care if they inconvenience their customers as long as they can get the maximum rent - which by the way increases almost every month. Plenty of other newer and less gross storage places around. See pics. Edit: "Emily" the Business Manager posted a number to call to get help with this matter. The number so to the front office, where they never pick up the phone and a manager is not present. I called this morning and spoke to two separate people. They don't care and won't help with this situation. Her response is laughable, honestly. It was unit #745 - they have my contact info if they want to help make this right.

Working with Extra Space Storage on Old Deerfield Road has been the easiest and most pleasant…read moreexperience of my cross country move. I give them 5 stars and cannot recommend this facility enough. They are just lovely, helpful, and kind.

The staff here is awesome and the equipment is always just as expected…read more I rent larger rentals, like the 20ft car hauler, and its always come through for me.

Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

Let me tell you how ONE SINGLE EMPLOYEE can turn a bad experience with a company around! My mother…read morepassed. I was left with 60 years of hoarding & disrepair. Between probate, uncooperative siblings, 12 hour days weeding through documents, photographs, bills, 14 hour days as a Private Chef for high profile atheletes & teaching culinary classes at CBG, I was at the end of my rope. Why am I telling you this? Because these days, it REALLY MATTERS. I finally was at the stage to sell & BEGIN moving stuff out. Calling around for storage, over priced, can't talk to a person... its a lot!!! Ended up calling Extra Storage. A man answered, disingenuous, sold me a bill of goods. Square footage I requested but in 3 seperate units with small doors at opposite ends of a HUGE facility, in the WRONG LOCATION (which was crucial)! So here I go, more time I dont have fighting dishonsty with time I dont have & money they dont desrve!! Called back after 5pm. Girl named Kari answered & THANK GOD she was honest & had mercy on A) my situation B) the way I was treated and C) demanded I let her make it right!!! Everything became perfect! Contract in my inbox, amount promised, warp speed execution, map to the unit, door open waiting for movers, lock/keys/codes right there where she said they'd be!!! And TODAY, I called requiring a second unit (my miscalculation). It is truly delightful & a privilege dealing with Kari!!! We went through sizes, what still needed to come out of this house with movers tomorrow on short notice, closing Friday!!! Here's all I can say: 1) Don't deal with people who feel dishonest. 2) Be grateful when you give your hard earned money to someone you can trust & goes the EXTRA MILE! 3) Take time to read/write a review about a GREAT PERSON! 4) Show INCREDIBLE EMPLOYEES you value them with promotions & monetary compensation (and deep 6 the bad ones. Makes YOUR entire company smell bad). AND... 5) I feed alot of Chicago's professional athlete's who value their privacy & folks they can trust. But its a TOUGH business & half of them get traded, STORE THEIR STUFF until they sign, buy a house & settle in. And, I have their ear. You have one hell of an employee in Kari so I took the time to write this review. If they dont treat you right Kari, let me know. You have my digits on file. Ill hire you!!! Thank you!!! Chef Meg Dhamer Instagram @pigtaletwist

I'm only giving 1 star because it's required. They'll get you into a storage unit and jack your…read moreprices. They don't care about existing customers, they only want to get you into a unit so they can start their price increase. the unit started at 212 now it's at 311. Paid on time every month. If you're looking for good business, GO SOMEWHERE ELSE. Customer service hung up on me when I was trying to get this under control.

As we planned for our recent move, I asked three friends if they would recommend their recent…read moremovers and they each replied "No!" After finding Chicagoland Moving & Storage on Yelp, Erez came to our home to do an estimate, which was very detailed and spot on. It is clear he cares a lot about his customers and the work his team does. Kim and Sonia were great from the office, and Jesus and his crew were wonderful on our packing and moving days. They took incredible care of our belongings and our home! We would definitely recommend CM&S and are so glad we chose them to support us in this big life event.

These scumbags charged me $18k and then did $6k worth of damage. Hid the damage. $3k of the charge…read morewas for Paper. Kim dragged her feet on an insurance claim and Ron disputed my first review claiming I was never a customer. Don't use these people.

As a single working Mom to an 8year old, my house was getting overwhelmed by toys, crafts, etc. I…read morecouldn't find things and was getting anxious about even having people over to my house. I didn't have time or energy to tackle this by myself so I decided to hire professional help. I chose Mission2Organize because they were highly recommended by a friend and I'm really happy with the results. I can see surfaces in my house again and they set up a system to help me keep things organized and easy to locate. I highly recommend them and would use them again in the future (and probably will).

I just finished a full kitchen renovation and had zero clue how to set it up efficiently -- every…read morecabinet and drawer was a blank canvas. I'm so glad I called in the pros instead of winging it myself. They walked through the space, asked smart questions about my cooking habits and daily routines, and came up with a layout that actually makes sense. Pots and pans exactly where I reach for them, a pantry system that keeps everything visible, drawers that don't turn into junk catch-alls. It's the kind of organization you don't realize you need until you have it. On top of the great work, they were easy to communicate with and respected my timeline. I'd absolutely book them again for another space in my house.

If there was a rating of 10....I would give it. AMAZING all around from the manager (Sue) to the…read moreorganizer (LUCAS) you won't go wrong. You won't regret having this team put your life in order. KUDOS!!!!

Top quality organizational help & kind, caring organizers. It says m review needs to be a minimum…read moreof 85 characters but I have nothing else to add.