Our polaris pool cleaner broke down hours before a long wk/end outta state on 10/31/24…read more Rick was attentive & proactive the minute we walked in! He discovered a few other problems, other than an initial cord tear. He was informative & personable during his repairs. In only one hour, he had the sweeper working better than ever! Many thx to this outstanding employee, who calmed an otherwise stressful situation! J Main/D Atchison

I contacted this company for coping work. The owner came out and explained how I should fix the…read morepool. He told me it's not a big job so he could get me his estimate by the close of day. I have made three phone calls to their office since he came out 3 weeks ago. I asked the lady that answered if he just doesn't want the work. She said, I'm going to be honest with you, he just takes a long time. My advice to anyone reading this, finish the read and find another company. This company doesn't want the work. Why did he come to my house to provide an estimate and waste my time. If the job wasn't big enough then say you decline the work. Don't say you want the work then never supply an estimate. This owner is not trustworthy, and frankly a terrible person! Beware of this business! I'm giving one star bc I could give less!

Gannon Swimming Pool Service has been our go-to for all things pool repair and maintenance for 5…read moreyears now, and we continue to be thrilled with their service, the great staff and the consistency we get from the company. These are super nice people, from the owner to the office manager to the gentleman who will come to your home to maintain the pool. Remember, you're inviting this type of service to have access to your yard, driveway, garage, etc., so go with these folks and you'll be happy. Listen, if I could maintain my own pool without screwing up the chemicals and damaging the filter equipment, I would. I've tried doing it on my own, and then I end up paying to undo the damage and imbalance I've caused! Gannon is great - if I have to write a check for the pool, it'll be to these guys.

I can't say enough about the excellent service we receive from Gannon. They are punctual in…read moreresponse, and go above and beyond to troubleshoot. Billy is always suggesting ways for me to save money, and educating us about our system. He has fixed problems on our pool system(NOT one he installed, it came with the house), that left other companies scratching their heads and charging me for services I didn't need. My only regret is that I didn't find them sooner.

Aqualine Pools in Azle delivered outstanding service. My pool equipment had a leak and a cracked…read morebooster pump, and other companies told me it would be a two‑week wait. Aquialine sent Brian O'Neill within a week, and he fixed everything quickly and professionally -- even got the repair covered under warranty. Excellent team, excellent service. Highly recommended.

Charged me several hundred more than quoted for on a pool clean out... then complained I didn't pay…read morefast enough and auto charged my card on file... After going with a different company to install my pool tile and pebble tec because they were about 10k dollars cheaper I was filling up my pool and noticed as I was cleaning the filters, all my lines were still clogged with mud and slime that was originally supposed to be cleaned out when the charged me 1500 bucks to do it.. no my pool is full of clean water and the lines have this crap in it!! (I bought the house with the pool looking swampy already)

My pool pump motor died on Black Friday of Thanksgiving weekend. Ugh!!…read moreI immediately called who I had used before, which was Mid Cities Pools who claimed to be open. But never heard back. I'm actually glad I found Pony Express instead. I liked working with Zach the owner. He is easy going and polite and did use his mask when I was around too. I asked for an estimate ahead of time and he had no issues giving one. That made selecting his business over others very easy. He also will let you pay via credit cards or cash/check. Again very easy to work with over others. When Mid Cities Pools never called back on Friday or Saturday, I started worrying about the freeze warnings I heard about coming on Sunday. The one thing I did learn is no one could actually replace the motor on a Sunday, or at least none that would work in the Mid-Cities area. Because of the freeze warning, Zach offered to at least come out and bleed the lines in case of freezing. I felt that was such a cut above others. I ended up not having him do that, but I can tell you that after finding out how few pool repair companies work on a Sunday in a major cities like the DFW area, I was shocked I couldn't pay anyone extra even to do the work. So pray you don't have pool motor issues with a freeze coming on the weekend. I would have given Zach 5 stars if he could have replaced the motor on Sunday. But I would give 4 1/2 if I could. I'm not sure how with Yelp. In the end I found the Pony Express's pricing and the length of time it took for Zach to complete everything to be right on point with what Home advisors and Angie list said it would take. Bottomline around 3 hours of labor(include drive time) with the pump motor ran $535 w/tax. Again, that was at the reasonable rate listed by Home Advisor and Angies List. I had one company price me $1200 and not even for getting it in an emergency on Sunday either. That would just be the price. So as you can see I really looked into finding someone to do the work and for the going rate. Zach was that person. I even plan on having him come back to fix another issue I was starting to have with my automatic chlorination system. He was able to look at it and give me 2 options for fixing it. My pool was installed in 2000 and this is the original system. The motor was more than 10 years old so I knew it would go soon. All in all I'm happy I found a new pool company to use, because even after calling and leaving more than one message for Mid Cities pools(one on Friday at 1pm and one on Saturday too) they finally called back on Monday. They called to say they no longer do pool equipment repairs. If they had a voicemail system and not an old answering machine they might have gotten my message on Friday and called me back ASAP. I left messages on both their phone lines too. Remember this is late November with a freeze warning coming that had me starting to panic. Mid Cities just did nothing during working hours and their machine didn't say they were closed on Friday either just closed over the weekend. I honestly think you will be very happy if you use this company. Zach really was very knowledgeable too. Thanks Zach for a job well done.

Very bad customer customer service. Doesn't return your calls. They don't train their employees…read morevery well and say they clean baskets and don't. Don't waste your money with this company.

I'm a person who doesn't have the time or the know-how to maintain my pool properly. Nick and his…read moreservice are literally a God send! I've tried the DIY approach for years and, most of the time, I ended up with a pool I couldn't stand to look at most of the year. With Miles pool service, I don't worry about a thing! The pool is always blue and ready to swim in! I own my own business and know the value of reliability and customer confidence and I get both with Miles Pool Service. I can't recommend them highly enough. Bill G.

We have been a customer of Miles Pool Service for years! They respond to any questions and/or…read moreissues we have in a very timely and friendly manner. The cost for their service is reasonable compared to other pool companies. I highly recommend them!

I have a dedicated backwash line that burst at the elbow just after the multiport so I called JT…read moreUltimate Pools again, because I had a very good experience with them the last time. They scheduled me a few days out and showed up a day earlier than expected. I didn't notice the text message but luckily I was home. Brian came out and replaced the 2 elbow sections after my multiport and charged only for a service call. I just tested it and it works perfect again. Thank you again JT Ultimate Pools! As reference, I have never used them through a warranty service. I called them directly and paid them directly. Have used them twice now and am extremely happy with them.

very unprofessional , not reliable , had hester changed, took forever , still not done right.read more

Southwater Custom Pools built our pool this spring (2024) and we couldn't be more pleased! They…read morewere open and honest from the get go, they explained everything in great detail, and if we didn't understand something they didn't make us feel uncomfortable with asking again. Dillon and Fallon both walked us through our pool build and we highly recommend them! They've built two more pools for our friends after ours was completed. Give this company a call if you value honesty, integrity and great work.

Gabriel and his staff completed our pool resurfacing in a very professional way and in a timely…read moremanner. Our pool looks beautiful!

Fiberglass Pool Pro from Dallas area came to Louisiana and redid my failing pool. Wonderful work…read more Far beyond anything I expected. The workers reminded me of the quality everyone used to give. Did great job on pool, kept work area clean and even fixed somethings I did not expect. Cannot say enough good things. Five stars not enough!