Excellent customer service!!!! From the front desk, to the technician and then the doctor, I was treated with respect. And the ace is very clean and welcoming. Kudos Metro Optics! read more

I had a great experience for my first time at Metro Optics Eyewear at 25 Westchester Square in the Bronx. Dr. Jade Gormady was an excellent OD and flagged a possible cataract and have me an ophthalmologist referral. I got single-vision eyeglasses for free with my insurance. read more

So I called the store to ask if the Parkchester location was open because I've been calling and no one answers. A rude man picked up and was so dismissive he couldn't even tell me if they have the same hours! I don't get it, aren't they the same business? He just said, "Well, you're calling a different number, so I can't help you." Like seriously? Smh... aren't they the same company?! Disgusting attitude read more

everything went amazing! staff is awesome and marcus was a huge help! great person, easy going, and comforting. i will be back again!

I've been going to this location for the past 5+ years and always have a great experience. The staff are great and the doctors/ technicians are knowledgable. Lettie K has helped me find some great glasses and I'm treated like family. I'll continue going to this location. read more

I've gotten my glasses here for 8 years and today I'm told that "Corporate " has taken over and as result their policies have changed. Mainly customers have to now pay the full amount on the spot, or be denied service, regardless of your insurance and I have very good insurance. The previous policy allows for half the cost on the spot, with the reminder due once the glasses are delivered inns week or two. This allowed economically disadvantaged people to access eye care, especially since the cost of eyewear has skyrocketed , but someone decided that money and greed was more important than to ensure the people from the poor community they service get access to eye care. This is what happens when a "mom and pop goes corporate " My advice, close your accounts with this company and find a provider that cares enough about their clients and does not place profit over people. I will not be returning and will share a good alternative to this poverty pimp! read more

Have loved the staff for years never complained about the wait or lack of parking but they confused my appointments and won't make it right So I got my family up extra early to come in from Northern Westchester Going to go to one closer to home I guess from now on.Sad that now that's they've renovated they lost us I appreciate the comments when we arrived the place was empty it would have been easy to get them in and out. it's been done ; I again ty , but working weekends taking a day off for this then to be told no is hard . I didn't make scene but it seemed certain things took longer then it needed to. read more

Do not come to this place. They are so unprofessional and rude especially the manager. As a customer service person you need to have skill to manage without being rude. Clearly the manager needs training. read more

I used to come here with my son years ago, and I really liked it. I now went to get my own first pair of glasses, and it was such a good experience. Frantisha helped me, and she was knowledgeable, professional and sweet. It was actually fun! read more

I went to this Metro Optics on 9/10/22 and I had the worst experience ever. It all started when checking-in for my appointment the receptionist indicated that my insurance only covered frames that are listed from A to E. (it is not the first time I have dealt with this situation in which I am being narrowed my options without even asking me if I want to look to the other options of frames the store had available.) After going back and forth with the person at the front desk, she decided to call the manager, because I was certain of what my insurance covered and the receptionist wasnt. Once the manager comes she gives me a look up and down, almost like if I being judged by the way I was dressed. The receptionist explained the situation and after she finished talking I started explaining my side of the story. (Mind you, I had already scheduled the appointment previously and I had asked "what my insurance covered". They had said the frames were covered up to certain amount.) When I finish speaking, the manager seemed bias by recommending me again going from panel A to E for the frames I wanted. (At this point I am getting upset because they're practically forcing me to what I should buy or not. And on top of that those frames from A to E are hideous. They told me to wait whilst they were going to check my insurance. (Again). At this point 30 minutes have passed and they haven't even called my name for the eye exams. People is still coming in, and being called to the back but yet I am still waiting for someone to come and tell me what frames I'm supposed to pick. Once the manager came out to the waiting area. She told me I was able to pick any frames on the floor that dont go over certain amount. Just like I had said from the beginning. At this point I am fuming because besides having to deal with poorly trained personnel the manager decided it was a good idea to give me an informative speech about "how insurance policy changes constantly, and they needed to make sure everything was still the same" or something along those lines. While speaking, this lady manager (the same one that had looked up and down on me) handed me the breakdown of what my insurance covered and at this point I only want to leave this place because she keeps yapping and talking and trying to " school me " on how they do things. I was upset and I might ve let my emotions speak for me because then I said "is this speech going to be for free?" Well, this lady started going off on me. Calling me disrespectful, and she tried to deny me service. (Using her power of authority over me) When I asked the reasons why to deny me service she just kept mumbling and then the technician interjected and pointed towards the room where they do the eye exam so we can go ahead and finish that. In this room this technician made a statement that I believe you could get sued for. She said to me that the comment I made of "speech for free" was uncalled for. To what I responded, "this is not the first time you guys try to narrow my options, I don't want those frames I want the rayban frames that are on the other side" To what she commented "yes we say that because not all people want to pay, they only want their insurance to cover it all." I said, " yes but I am not "all people" as you say. I am going to pay for what I want" She left it alone. And I kept doing my eye exam. I selected my frames, I had the prescription for each eye too I was just going to personalize my glasses with the UV protection, Crisal rock, anti glare, polycarbonate, scratch resistant etc etc. Bill came up to be almost half a grand. And I was ok with that. But the reason I am writing this review now, is because its only been a little over a year and my glasses are scratched. I have the receipt, and something is telling me that they messed up with my glasses and they didn't put the layers they needed to. I am not coming here anymore. It was a headache doing business with you. So for people that reads yelp reviews, be aware of this business!!!! read more

I am a senior citizen which always purchases my eye glasses there for many years. On August 10, 2023 I was denied access to use their bathroom. I am 68 year old retired school teacher with a weak bladder condition . I will not do business with them again. read more

It's so important to vet the people you have working in your business. For my initial visit for the eye exam and my glasses I was met with a very friendly kind staff that facilitated my visit. I was changing insurance soon and they told me that I could come back and get my contacts with them. When I came today to pick up my glasses the staff was so nasty and unhelpful that I will not be returning for contacts or anything else it was really an unpleasant second visit. read more

I had a great experience at the Metro Optics Westchester Square location. Lettie Kiss helped me pick out new glasses and she was extremely knowledgeable and friendly. She was thorough and answered all of my questions. Thank you Lettie Kiss and the team at Metro Optics! read more

I recently visited the Westchester Sq. Location. Fran helped me and she was amazing!! My daughter and I were in and out! We both picked out some really cute pairs of glasses. read more

The staff is the rudest and most disrespectful. I wouldn't recommend this place to anyone who is looking for glasses or contact. This place is horrible and extremely unprofessiona! read more

I had a very pleasurable experience at Metro Optics with an employee, Frantisha Santos helped me with my first exam at Metro Optics and picked out a nice pair of glasses. But the best thing was her being able to fix my old pair of glasses that I slept on yesterday . read more

I've been coming here for 2yrs now and I recently came for an eye exam and the doctor basically rushed me out the exam. I ignored it because I assumed he did his job correctly. I used their prescription to buy glasses from an online store and the glasses hurt my eyes so bad. I went back to metro optics and told them that something must be wrong with the prescription and the manager literally just argued with me and then refused to recheck my eyes for free! I scheduled another eye exam at Warby Parker and it turns out metro optics did give me the wrong prescription and that's why my glasses were hurting my eyes. Instead of just doing the right thing and rechecking my eyes for free they tried to make me pay for a 2nd eye exam. This place definitely lost a customer. If there's a chance you made a mistake just do the right thing and check! This is supposed to be a doctors office! read more

would not recommend unless you have time to wait. My appointment was at 5:40 and at 6:30 I still had not been seen by the doctor. I had to walk out- will never go back. i Love how they text you multiple times to confirm your appointment --bit why not show the same courtesy to your clients when you are running behind schedule? read more

I've been coming here for my glasses for years, covered by insurance or not. The environment has always been family friendly and the staff works around you and are very sweet, polite, most importantly have become my favorite place to find my perfect Eyewear! I brought in a pair of my own glasses-- that I ordered online and they put my prescription in them, no hassle, no problem. Lettie helps me all the time, she's been very dear to me since I've started coming here 2014. She makes it easy for me to find my perfect lens preferences, I just tell her what Im looking for and she's got it all figured out. Also when it comes to prices and totals they try to figure out whats best and what works for US not for them. I recommend anyone looking for a new optometrist with a warm, cozy, home like feeling to come check it out! read more

Came in to purchase glasses for my son who has astigmatism, I'm not knowledgeable at all when it comes to eye conditions as I have never needed glasses. As we enter the store we are greeted by Lettie who instantly made a connection with my son. Lettie made us feel like we were friends or even family, she explained exactly how my son's astigmatism affects his eyesight, something that not even his ophthalmologist was able to do. My son was so excited about his new glasses, Lettie knew exactly the type of glasses my son wanted. We left Metro Optics feeling extremely satisfied with the customer service, I truly recommend this place, the staff is knowledgeable and organized. read more

I've been going to Metro Optics for over 10+ yrs, at Westchester Square. Had an appointment last week and as always the staff was friendly. The eye dr was very thorough and had a professional demeanor. After my exam I was assisted by Lettie. She was professional, great and took her time with me. She made sure she went over everything and a made the visit very pleasurable and fun for me. I like the fact that she is up to date on all the new styles because hunny I needed help and she did that. I don't know how she remembered all the different styles ,it's probably all her many yrs of experience. She helped me pick out a good pair of glasses that suited me face and style!!! She was great!! Thank you Lettie for everything you did. Keep doing your thing!! read more

I went to metro optics a couple of months ago and I had quite possibly the worst experience I've ever had at an eyewear store. I was helped by Lettie and she was very sweet, but a little bit over anxious. I didn't understand why until I met her manager Wes who reprimanded her and looked down on not only Lettie but two other employees. His tone was condescending and just turned me off from the entire experience. I had chosen glasses with Lettie the first time I was there, mostly bc I felt rushed and uncomfortable. The next time I was there I was looking at glasses with another employee, and Lettie who was again being spoken to by Wes, semi freaked out because I was looking at other glasses when I had already reluctantly chosen a pair with her. the managers tone with her was (again) rude in front of me but her way of responding also made me feel extremely uncomfortable. I understand why she was upset but I shouldn't feel forced to get something just because you were upset. No one should act this way if they are in customer service. The glasses are for my face, my eyes, my comfort. It seems like she was more worried about her manager and getting the sale. I felt extremely pressured to get the glasses the Lettie chose because of how negative her manager was, and how nervous and uncomfortable they both made me. I felt like if I didn't get them, it would cost her the job. No customer should be made to feel pressure and stress over a pair of glasses. Now I am over $400 down the hole with a pair of glasses I can't even wear because the fit isn't right and they cause me migraines. Maybe this isn't how it is all the time and it was me who personally had a bad experience. And in all honesty I wasn't upset with Lettie, bc I knew she was reacting to her manager, (and if you look at some of these reviews she's amazing) but this is the last time I go over there. read more

Always a pleasure going to Metro Optics. whether @ Westchester Square or Throggs Neck, great personalities at both locations!!!! read more

Metro Optics Eyewear - Westchester Square - Optometrists Near Me - Bronx, New York

I just had my 1st appt with Dr. Patel at Metro Optics and I will never go anywhere else. The staff was super attentive and kind. From the moment I stepped into their store til I walked out. Attentive, friendly and professional. Dr. Patel gave me the best eye exam I have ever had. She was informative and explained everything clearly to me. Thank you!!! I will be back!!! read more

I have gone to Metro Optics for over 6 years now. Donna is wonderful and always takes care of me The doctors are always helpful and courteous, as well as the people behind the counter and those who help fit your glasses when they are new. They have a huge selection of glasses for people with work insurance or whom are on Medicaid. I recommend you go to them when you are ready to purchase your next pair of eyeglasses! read more

I have been going to Metro Optics for years and considering the good service there's no reason to change. I visited MO this week for a routine eye exam and aside from the unpleasant wait considering the amount of people waiting ahead of me to see the optometrist the staff is very nice. I had a pair of glasses that over time stretched out and while i waited one of the gentlemen working there adjusted them for me at no cost. By the time it came to choose a pair of glasses that came along with my insurance i was assisted by Lettie. She was phenomenal! Very warm and kind and helped pick the best options that would fit me. Instead of walking out with one pair of glasses i walked out with THREE! They had a special buy one get one for $99 and it was quite a catch. I'm not sure if they have that running all year round but i would suggest asking about it while you're there. I was very pleased with my decisions and can't wait to rock all of them with different looks. read more

Lettie is amazing and has always treated me great. i have always returned to store because of her.

To anyone looking at this review, I highly recommend this metro optic location! About a month ago I stopped by to check this place out before making an appointment (most eye places are only concerned about money and not customer service/eye needs) and as soon as I stepped in, I was immediately approached by Dr.Isaac to see how he could help me today. He showed me such great attention and kindness that I had to make an appointment! *I recommend making an appointment because they are very busy, but I was literally done with my eye exam in 15mins.* The next person I wana shout out is Letty! this chick is my girl! And was so helpful in picking out my glasses. She's the type of woman that will tell you what it is, what shaped and styles work and what don't, okay! lol I was going to get my basic Medicaid glasses but since I'm going to be wearing my glasses almost FT now, mama had to get something nice and I couldn't be happier with the help, attention, and love I was showed at this metro optic. If it wasn't for their team, I wouldn't have gotten a single thing. Love you guys, can't wait to pick up my glasses next week! xoxo read more

Metro Optics Eyewear - Westchester Square - thanks letty!!! xoxo - Optometrists Near Me - Bronx, New York

I visited this location for a check up and to get new classes. The experience has been excellent. Making the appointment was easy and fast, plus I received reminders and follow up calls. When I came in for my appointment, I was asked if I needed help right away. They also have you hand sanitize your hands as you enter, which I think is a great idea. I waited for the doctor for 5 mins, and came inside his office. The doctor was extremely nice, and super funny. He made me feel very comfortable. When I was ready to go see the glasses, a sales person cater me with a lot of patience and care. I felt like I was shopping in a high end store. Service is excellent and the staff is very friendly. Great selection of eyewear too! read more

Today appointments was very fast. I was in and out of the store. Female stuff was highly professional and polite. She help me put on the contacts and Guide me to right direction. read more

I encountered an wonderful employee named Ruth who truly is an asset to the company. I have been to this location numerous times over the past decade and have never been disappointed. When I checked in through Yelp, a $50 off $100 promotion was issued to me! Oh yeah! Guess who's grabbing another pair of glasses when she goes to pick up today's purchase. read more

Metro Optics Eyewear - Westchester Square - Ray Ban! - Optometrists Near Me - Bronx, New York

I've been coming here for almost 15 years and although some people have come and gone this optical is still top notch for me. Frantisha Santos assisted me and she was amazing. Not only extremely personable but very detailed with her service. Very happy with how my visit turned out! The doctors here are also very good. There is also a tall black man(not sure of his name) that has worked here for a while and he has been amazing every time. Like really. I remember coming here while I was younger and him just making everything so much easier and feel better. Metro Optics Westchester Sq. is doing an amazing job. read more

Went in recently for my first appointment at Metro Optics, I was seriously impressed. Despite a full waiting room, customers were seen promptly and my wait was a very reasonable 10 minutes. Upon completion of my exam, and a thorough explanation of the prescription needed, I was seen by the sales staff. The woman that helped me was so knowledgable and had great taste. I ended up getting a frame I never expected, and my glasses look better than ever (not to mention my eyes are being care for professionally). They run a Class A operation. Bravo, guys! read more

I had a 12:40 appointment and was seen 20 minutes later. I had to renew my contact prescription and resize my glasses. Was out the door in 45 minutes. Eye doctor was awesome and the most professional of all and she even gave me free trials contact lens. Service was good and the ladies who were working the floor were nice to me. I sensed a bit of hostility between 2 employees but overall I was satisfied and will come again. read more

After walking around with outdated prescription lenses for far too long, I decided it was probably time to get a new pair. I'd never been to Metro Optics but decided to schedule an appointment and give them a try. Not too long after, I received a call informing me that the doc I chose wouldn't be in and asked if I'd mind choosing another. This wasn't a problem, and I appreciated being informed. When I first got in I was weary of the number if people there waiting but because I had an appointment it wasn't too much of an issue. There was still a wait but it wasn't the unbearable kind of wait that you usually get in a lot of medical offices. However, I'd definitely recommend making an appointment; walk-ins may have to wait longer than they'd like. The eye doctor was swift yet thorough and overall I was pleased with the visit. Because I was getting both glasses and contacts I had to go back to Metro a number of times for pickups and follow-ups and each time was a positive experience. The staff was always helpful, both on the phone and while in-store. read more

I used to go here with my family all the time since I was a kid but I stopped going here because of the front desk customer service. Some are nice while others are rude, especially the staff who has been there for years. They do nothing but gossip and provide inappropriate facial expressions to people. These are the front end people; first and last person you see are them so you'd think their customer service skills should be on point. read more

I've been going there for about 12 yrs. Yeah there's truth to the fact that some of the front desk staff are a bit rough around the edges. In the past one used to be outside all the time, but I think she's quit. I was there this week. The customer service girl Destine was a super nice, sweet girl. Not one bad thing to say about her. I optometrist were nice as well. The new manager hmmm she isn't the best. She isn't what I'm used to as far as the customer friendliness. All in all I got 2 pairs of designer frames and I'm satisfied. Probably gonna go to the new one in Throgs Neck with the management that I'm used to. read more

I waited over 2 hours to get an eye exam and what frustrates me even the most is that they will push up eye exams for employee's friends. This is just unprofessional and waste of other customers like me who wait patiently. The frames and lenses are very overpriced. You can find the same designer frames online for much cheaper. The price of the lens here is 2x more than what Costco charges (Costco gives more options for free). The only positive aspect of this place was the technician and optometrist. Overall, it was a waste of time to visit this place. Go somewhere else where you will be more valued and offered exceptional prices. read more

I have been going to Metro Optics since I was in high school (about 20 years now). I started off going to their location in Parkchester, and have always had great service. Throughout the years they have had many employees come and go, however Wes has always been my go-to. He has always provided me with excellent customer service. When Wes went to the Hutchinson location, I went there too. He is now located at this location, so this is now where I go for my eye exams, glasses, etc. Ruth has also been with Metro Optics for a long time and she has also always provided excellent customer service. When I walk in I am always greeted with a smile and receive immediate assistance. read more

I arrived at 10:00am and noticed everyone who came after me was seen and left when i brought this to the associates attention she explained that those customers had an appointment (totally understandable)12:30pm As i was leaving i thanked the woman who helped me (Loraine) for being so pleasent. ***Update**** I went back the next day and asked about transition lenses (even though it was initially offered to me and i declined) and the manager actually made sure the order was updated even though it was sent out already. The customer service exceeded my expectations and i am glad i decided to get my glasses with metro optics. read more