Very shady operation, paid for my contact lenses, waited for delivery, 4 days later got an email cancelling my order, no explanation. When I questioned why, I was given a very surly and rude reply explaining that they had charged me the incorrect price. Wont be doing business here again. read more

Majority of the frames are over priced. Instead of them asking if you would like anti-glare lenses they just put it with out notifying you. Most of the time you have to wait two weeks to get you prescription glasses. read more

I went there today for the first time,and I have never been treated to such a high level of service.I saw Dr Anibal Rosario Soto,he spent so much time with me and answered every question I had,he was amazing,The nurse Crystal was beyond helpful as well.Cathy was working the front desk area,she made everything absolutely perfect.I have never experienced service like this anywhere.Thank you everyone,I am forever thankful. read more

I'll admit I was nervous making my appointment and coming here based on yelp reviews. Complete 5 stars from everyone screamed paid or begged for reviews. But after going in...I completely understand the perfect reviews. Immediately upon walking in I was greeted by Albert who was upbeat and pleasant. While waiting to get my eyes checked, he helped me start picking out frames. And he did so without any pressure towards expensive frames or even to purchase any but just to help find ones that fit my face (his female coworker whose name i can't remember *sorry* was equally amazing). After a few minutes I had my eyes checked by the optometrist who was thorough and kind. Then I went and settled on the frames I wanted. They had great sales on frames, so much I got 2 pairs. Large selection with prices for anyone. And my glasses were fit and ready for pickup in 3 business days. I truly am happy and will return here. read more

I went in on a whim as I need to get my eyes checked. The lady at the counter was helpful and actually was able to get me in the same day. I arrived for my appointment and met with the doctor who was phenomenal. I needed glasses for the first time in my life and he helped to talk me through options. read more

Change iWear - My new glasses - Eyewear & Opticians Near Me - Bronx, New York

I originally posted a 5 star review a while ago and deleted it. I really wanted to support a small business, but I can't he quiet anymore. 3 years ago, I bought two "designer" glasses from this place- Prada and Tom Ford. I was ecstatic and so happy to finally be taking care of myself and my eyesight especially as a teacher in the Bronx who is overworked and forgets to do so. The owner and doctor there were really nice, and they had great customer service, which left me feeling really good. They even fixed a lens that had this weird purple film on it that showed up later for free, and when I came back to mention I didn't get designer cases that came with my glasses... They just gave me two random "designer" cases. But, something just kept feeling off about my glasses. They didn't come in their nice designer boxes and didn't feel like they were high quality like real designer glasses are. The owner also had told me he went to China to see if he could design his own glasses. So, my thoughts just kept going and going, and as a business owner myself, I know the importance of ethical business especially because your business is not just in a rich place in Manhattan. You are ripping people off in the Bronx. I paid $800 for two pairs of designer glasses. I touched and felt my friend's pairs of designer glasses and mine felt so cheap in comparison. I finally decided to send pictures to authenticate them to Prada and Tom Ford, and I took them to the stores. I would never want to ruin anyone's business, but just the possibility of someone buying fake glasses in China for $20 and selling them with lenses for $400 just rubs me the wrong way. I finally saved enough money again to buy new glasses and contacts at Costco, and I'm so much happier! It took me that long to decide to invest again in new glasses because the ones I bought at this place were overpriced, and I really can't believe I bought two. My new Prada glasses from Costco feel so real and high quality. They came in the actual case they should come and with the serial number and everything. So all I would have to say is proceed with caution. They're super nice people and give great service, but I question the ethics of the business and the authenticity of the glasses. read more

Dishonest people! Nearly took my husband for a ride when they tried to convince him to use up his allotted $200 from the insurance towards the eye exam. They even went online to his insurance page to see and claimed it was the case. No IT IS NOT! ""$0 copay for 1 routine eye exam and $200 allowance for eyewear to help protect your eyesight and health."" is what's on the insurance page and we even called them up and they confirmed this to be the case. Some locales like this will allow the insurance for the eyewear but not for the exam. These people are trying to game the system by not being honest with possible customers. All they had to do was let him know to go elsewhere to get his prescription and come back to pick out glasses. Something he MIGHT have seriously considered. Instead they've now got a bad reputation and we'll be happy to spread the word to others in this neighborhood about it. Shame on these people! read more

I saw an Ad on Facebook, The Reviews were outstanding. They were having a 'Special ' on Their Eye Exam & Glasses. Looking for Something old! I made an Appointment. The Eye Dr. Is only in on Monday, Wednesday and Friday. Made my Appointment for The Following Wednesday, 3PM. I woke with 'Nessie", who was The most helpful person I was glad to meet. The Eye Exam was through to say the least. Don't let His age fool You, he helped me with a 'personal ' issue I was dealing with. Sorry to say, due to how busy the place was, I was unable to get his name, & he had no Card. I am awaiting for the call, 'Your glasses are ready". This was on, August 26th '20 Will definitely give You guys an update!! It's on Crosby Ave, The 8 Bus stops right in front of The Store. Right off Westchester Ave , Bronx 10461 read more

Change iWear - Will Not be disappointed, ask to speak with, 'Nessie', made picking out The Right Frames, & Visit, Hassle Free! My Appointment - Eyewear & Opticians Near Me - Bronx, New York

I came here after I saw them advertised on facebook. After I saw the reviews I decided to check them out, no regrets Albert and his entire staff give you their % in making sure that all your needs are taken care of. If you're in the market for Rx glasses or sun glasses this is the go to shop. Excellent Customer service,pricing is unbeatable. read more

I wish i could give them 0 star My appointment was made on phone for Last Monday and confirmed 2 times. Appointment time was 3:15pm I came early at 2:30pm and inform the lady at counter and she said doctor will go for lunch at now and will be back at 3pm I ask her so i will be seen by doctor at 3:15 not early she said yes. I went out and came back at 3:14pm she was at reception and she knows i am waiting I kept waiting until 3:55pm and she came to me and said doctor did not have had his lunch and now he is going for lunch and will be back in 20 minutes or so is it ok with you. How it can be ok with me i was waiting all that time and you didn't bother to inform me that i have to wait that long and during that time she was chatting with some female came from outside and keep doing gossip loudly and laughing she didn't even bother to inform me that they are running late. It was very disrespectful for me I canceled my appointment. Very unprofessional read more

After 17 years of using a local, subpar glasses store, my family and I decided to make a change. We did a ton of research before finally deciding to try Change IWear. We noticed they had amazing reviews on Facebook, Google, and Yelp. We were skeptical that it was going to be too good to be true. The moment we walked through the door we were treated with the utmost professionalism. The staff was friendly and extremely helpful. The optometrist was beyond knowledgeable and patient since I only have vision in my left eye. My daughters and I bought a pair each. Upon receipt of the pair, we returned for second pairs. My son in law came in for Ray Ban sunglasses. Albert went out of his way to make each of us feel comfortable and valued. We felt that the deals were amazing and have been recommending Change IWear to everyone. We are now customers for life. Thank you Change IWear for being the best. read more

Staff was the most helpful and pleasant, knowledgeable of brands, the Dr. Who preformed the eye exam was very and took his time, answered any and all questions/concerns. EYEWEAR HEAVEN!!!! HIGHLY RECOMMENDED! read more

My experience was great. I picked up my glasses last Friday I tried them on but found an little discomfort because there are three prescriptions within the glassess which now I ininthink I didn't needed. When I went outside to go across the street I got an instant headache. Once I finished doing what I had to do I went back and explain my discomfort. The young lady who assist me with picking up the glasses explaining that the glasses were progressive which meant that I had to look thru the glasses an certain way. She went over somethings and told me to try them out for an week to see how they felt. The first timeI I came in for the appointment I had my glasses that I had less than an year but the left temple (arm) came off and I wanted to see if it could be fix but it couldn't . So now I needed another pair. After the eye exam the owner provided info on the eyes , what the numbers meant from the exam and other info which was informative. He held up my old pair and said that they were progressive. Tomorrow will make an week and I think the prescription is too strong. My eye sight without them seems blurry and tried. From walking into the store to the end custom service was great but there may be an problem with the prescription. Will be giving them an call for an appointment. . read more

Love this place a lot, they're VERY accommodating and affordable. Sharine was so awesome! I get anxiety going in to get glasses and exams so she made me feel super comfortable. I've never found a perfect fit for my face since I have a round face, but she found them for me! Actually got 2 different pairs! read more

When I went to get the lenses of my glasses updated, I was told the wait would be about 30 minutes. So I thought I would come by before work. I waited an hour and 15 minutes for my glasses, and when they came, the measurements of the lenses were completely off. My vision was completely warped! I have been wearing glasses for years and this has never happened to me before nor to anyone that I know. I have to reorder the lenses and wait another week or so for the new lenses to arrive. As a new patient, I am very disappointed. I won't be coming back again. read more

Got a pair of two glasses here today! Super friendly customer service, and so very helpful. Taught me things about glasses that I didn't even know! Thank you so very much! Will definitely be a regular customer!!! ALSO, my glasses were ready in one day!!! This is so unbelievable. I swear this place is like a dream come true. I actually didn't know my own prescription, and they were able to provide that information with me bringing in my old glasses, and having pairs I picked out ready the next day with my prescription!!! I can go on and on about it. This place is amazing. Great customer service, great products, and AMAAAAZING quality. read more

I'm changing my review. After a clear misunderstanding on an offer (I didnt read the coupon that was emailed), the manager at Change Iwear contacted me personally, fixed the issue and gave me a super deal on these new glasses. I have bad eyesight and these glasses are great. He tightened my old specs and for 30 days I can get 30% off any new glasses or lenses in old glasses. Thank you for fixing this issues with grace and kindness. read more

This review is way overdue, but better late than never! Albert and his team at Change iWear provide spectacular customer service. After researching many local eyewear stores, I found this great spot thanks to their incredible reviews here on Yelp! I booked my spouse's eye exam appointment over the phone and immediately knew that this was a special kind of business. Nancy welcomed us as if we were family and was extremely friendly and knowledgeable. Dr. Joe was polite and answered all of our questions. Albert is extremely accommodating and not pushy. Their prices are also very reasonable. So stop reading reviews and visit the best eyewear store in the boogie down! read more

Last year (August 2019) I took my daughter here to get single vision glasses. For an exam and glasses I paid 100 dollars. Fast forward to July 2020 I bring my other daughter for an exam and glasses and the following happened: the exam went well however we asked about the deal for the glasses after everything we were first told it would be 356 dollars. After taking some of the items off it was 298 dollars. We decided to not purchase them there. I asked for the prescription including the pupillary distance and I was told that they wouldn't give it to me even though I paid for it. However a week prior I was able to obtain my other daughter's entire prescription including the pupillary distance. Not only am I upset but the lack of empathy and quite frankly respect is ridiculous. Yes If I paid for an exam you should give me what I paid for. I will never go here again! I do lot recommend this place at all. It's a shame because my previous experience was great. read more

I cannot say enough great things about Change iWear + Albert, the main man in particular. I've worked for a corporate optical company before and have literally paid an arm + a leg for my glasses. With that being said, I know my vision has been getting worse and that I needed new glasses, however I didn't want to pay crazy corporate prices. New to the area, I've walked past this shop every so often for a few months now and have wanted to see what the hype is about from other reviews on here so I decided to schedule an appt to come in. Albert called me literally 5 minutes after and we discussed what I've gone through with previous opticians, the price range I was looking for, etc. He definitely knows what he talking about. The next day I walked in and right off the bat, A+ customer service. I tried on nearly every single pair I think and ended up falling in love with a pair Albert told me to try on. Needless to say, shop local. Albert and his team are awesome and really know how to take care of their customers. If you don't believe me, check for yourself! Thanks Albert! read more

Very friendly staff and very honest optometrist. I had been getting overpowered lenses from another eye care company which caused headaches and eye strain. This company helped me get the right prescription for my eyes and the prices were very reasonable also. Highly recommended over any other eye care company I have ever been to. read more

I came here based on the other reviews and I wasn't disappointed! I am pretty picky about my glasses and I usually try on every single frame in the store. Other stores have made me feel rushed, but Albert, the store owner, was exceptionally patient with me while I tried on many... many pairs. Great selection of frames and excellent customer service. The price was also pretty reasonable. I'll be back here for my next pair of glasses! read more

The staff are helpful and they listen to what you have to say if you have a concern they will listen and accommodate to meet the customers need the prices are reasonable I will be returning. read more

I have met Albert when he just opened this store and I decided since day one that i will NEVER go anywhere else! He is HONEST- he will never just try to sell you something! He truly wants you to be happy and leave the story smiling! He knows what goes with your face (but will not force it on you - you have to love it before you leave his store). Exam was super easy! Plus they have convenient hours so you have no reason not to go! Do yourself a favor and go see Albert (thank me later :) read more

Extremely Impressed with the service provided I don't impress easily. Staff extremely knowledgeable very curious and not pushy. The store is bright has a great selection to choose from. I will return to shop and have my vision checked here read more

Excellent customer service means everything to me! When I walked into Change iWear I felt at home! They are the most patient, professional and caring people I have ever met! I purchase a few pairs of frames and they gave me their honest opinion!!! Albert thank you for your expertise and lessons in business & branding! You're awesome and you totally rock! See you soon read more

I had a GREAT experience here! Starting from Nisi at the counter! She is very knowledgeable, sweet and helpful. Dr. Joe did my exam and he was wonderful. My glasses were ready for me within minutes :) read more

Amazing customer service, great staff and people who care about their clients. I have been wearing glasses for 45 years and have never experienced such high quality patient care. Even if you don't live around, it is worth the train ride to the Bronx, just so you can get the best there is. read more

It is absolutely no surprise why this place has all 5 stars. The attentiveness of Albert is unparalleled and he gave his all on educating me on what vision condition I have and what he recommends as far as frames and lens options. I recommend anyone to come here if you want to get the best bang for your buck. Great jobs guys! read more

This review is long overdue and very much deserved! They say everything happens for a reason and this situation certainly did. I usually do my homework on most everything I purchase however this time I didn't and paid the price. Randomly passed though Parkchester and stopped in at an eyeglasses store without checking their reviews, how I wish I did or I would of kept on moving without giving that place a second look. Went in, saw a frame I thought liked from their small selection of frames and in my price range (lost previous high end glasses and due to my changing diabetic vision didn't want to spend a lot) was offered their promotion of buy one get half off. Now, my prescription isn't that high that it required even with their so called discount and that of my insurance a cost of over a month's rent of over $1100!!! Of course I wasn't prepared for that pricing and apparently it was expected of me to leave a nice size deposit. I informed the robotic salesperson I will be back with a deposit however apparently I wasn't supposed to leave without leaving their deposit so I was asked to call my spouse on his job to get his CC info or run my credit to make the payment. Or if I have an available CC I can pay for everything there. First of all, I like the frames but weren't crazy about it. I wanted to think about it a little bit more. If I was going to spend that money it better be on something I LOVE. Second, the cost still didn't add up considering it wasn't a brand name frame on the glasses or very high vision lenses. The second pair was a sunglasses which was $500 by itself no lens and is sold elsewhere at half that price. Apparently I wasn't the only one to question the price as being the only customer in a quiet store, I unintentionally overheard a customer who placed an order call in and ask for a break down of the price from the person who was helping me as it seem overpriced with their insurance and discount as well. Anyway, a very long story short since this review is NOT about them, left their store with a small deposit, sour faces behind the counter and another payment to them on the phone when I got home. Feeling uneasy about this place I decided to yelp them and indeed their business practice speaks for itself with such low ratings. I hate to feel suckered into a sale. Lesson learned!!! However thanks to them I found one of the most honest, highest rated eye wear store. While going through their reviews Change Iwear caught my eye with their perfect reviews. I called them up and within a few felt this is the place I need to take my business and my instinct definitely didn't disappoint. I could tell of Albert's honesty when we spoke on the phone and even more when I went in. No pressure sales. Very humble and so is the other staff. Large selection of stylish frames at amazing prices. I actually had to ask if he was joking when he gave me the price of both my progressive glasses and prescription sunglasses. Albert's business practices will definitely take him a long way. Wish it was like that everywhere I go. As much as I felt his honesty I was still a bit skeptical of it being too good to be so true but indeed it does exists. I am in love with my both pairs which Albert also picked out. I tried on many frames but kept coming back to what Albert suggested. I got so many compliments on them I referred many to this place. Much prosperity to Change Iwear. Honesty takes you everywhere. It's about principles for me. These are people who certainly knows their business not just someone trying to sell you something. You got OUR business for life. read more

I went in to order a new pair of glasses. I was told that they had to order them since they were out of stock in store and it would take 5-7 business days. I said okay no problem. The frames that I wanted wound up being on back order. Albert offered me two options- I can pick another pair at any price and keep those instead or he would give me a much less costing pair for free to have and wear until my order came in. I choose the free pair which were just as nice as the Gucci ones i originally ordered. I waited about 2 weeks for the Gucci ones to come in but had a great replacement in the mean time. Extremely Satisfied with the service and outstanding management read more

I needed a new pair of glasses. I wasn't happy with my last pair so I decided to give Change iWear a shot after seeing a deal on Facebook and seeing that they were local . The staff was very friendly and they had a nice selection of eyewear at reasonable prices. Albert was very patient as I tried on what seemed like half the stock. The optometrist also was great. She really improved my prescription. My glasses were done within a week. I'm very happy.l read more

They are so amazing Albert and his team know how to treat customers. Please I recommend them I have gone to 5 different places and they are have horrible customer service. I am staying with change iWear read more

Short version for the impatient: Change i-Wear is a rare customer-oriented business, with an owner who wants to make money by way of satisfying his customers. Obviously you're looking to buy glasses, right? Go there. Not in the Bronx? Go anyway. The trip won't kill you. And now, back to monitoring your Facebook feed. I'm not old enough to have experienced it first hand, but I hear tell that people in the sales arena used to achieve success by fostering relationships with their customers; doing things like listing to the customer and trying to work out what will satisfy them, trying to make sure customers don't waste their money. These salespeople-of-old might not get the maximum pay-out out of every customer, but those customers were more likely to give them repeat business and to refer their friends. Despite Albert being to pass for an 19-year-old, he runs a decidedly old-school style business. I'm what some business owners might consider a "difficult customer": Before I walk in the door I've done some research and I'm looking to supplement whatever knowledge I couldn't get from the Internet; I'm inversely impressed with popular brands; I hate sales pitches; and, perhaps worst-of-all, I'm one of those people who wants value-for-money. It's not often that a business owner is willing to act as a partner in exploring my consumer options. Normally I can expect that A, B, and C "best-selling" things will get pushed as the only viable options; this in no way ensures that I get what's best for me, but I'm supposed to be satisfied that I'm not any worse-off than the many who pushed into making the same choice. So I walk into a business knowing that an individualistic mindset isn't much appreciated. I'll admit that as a customer I was handful: there was a lot of information-gathering that had to be done, I showed up with my own frames, and the first set of glasses made didn't work out. (If you need proof that a warranty will be honored--with alacrity--you only need consider the ease with which I was able to replace sunglass lenses which had developed scratches after only days of use.) Ultimately it got done: I got sunglasses on my terms at a reasonable price. And I'll go back. Albert earned the repeat business. And in all probability, I'm harder to please than you are. read more

My son need a pair of glasses and I found this place on yelp. I had called two weeks ago and the woman who picked up the phone to the time to answer many questions. I thought that was nice because many other places rush you and she didn't. I showed up with my son yesterday and met Albert who I previously called. He took his time with us, showed us different options for the glasses which I truly appreciate. To make a long story short. My son wound up purchasing two eyeglasses. Their selection is amazing. They have glasses from modern to artistic and many shades and colors. I'm so happy we came to this place. They treat you like you're family. Thank you Albert. read more

My wife and I came here based on fellow Yelp reviews and we were not disappointed. The selection was extensive, the prices were very reasonable and the service unparalleled. When the owner takes time to make your time feel valuable, work with any needs or problems that arise and gives you personal attention, you add that place to your list of favorites. Add Change iWear to yours immediately! read more

I had been long overdue for new glasses and found a great Groupon deal for this place. After reading the reviews, I decided to give it a try and I am so glad I did. My eye exam was quick and very professional. I have rarely found glasses or sunglasses that I have fallen in love with so I was a bit nervous that I wouldn't be able to find frames that I truly liked and felt comfortable in. The staff were very friendly and incredibly patient. I tried on countless frames and was given honest feedback on how the looked on me. I never felt rushed throughout the process. To my shock, I found a pair I love and now wear daily. My glasses were also ready in a day! I am incredibly happy with this place and definitely plan to remain a customer. read more

The service here is top knotch. Everyone is professional and friendly and the prices are great. My eyeglasses were adjusted to fit my face and the quality of everything is spot on. Really nice designer sunglasses and convenient payment plans. read more

Was in the Bronx to take care of something and decided to get a birthday gift from a optical store for a relative. When I was shopping around the optical stores, it seemed a little pricey until I came to this one. The guy Albert helped me a lot and was very patient with me too. Not sure if he was a manager but definitely acted like one. The price seemed right and affordable. And since the gift was for my Aunt, she was very happy. I definitely recommend everyone come to this one, especially if you live or work in the Bronx !! read more

Came in today for my eye exam. Albert, the store manager was very welcoming and attentive. The doctor was sweet abd intelligent. She answered all my questions thoroughly. I am really nearsighted, so my prescription is really high. Albert picked out the best frames to go along with my prescription. He showed me at least 50 frames before picking one out! Which I have to admit was really patient and kind with me, and also has a great sense of humor. In conclusion, I'd definitely recommend this place to anyone who wants to be treated kindly and professionally. Great store guys!! read more