Been here twice for my eye checkup and they exceed my expectations. Location: the clinic is along Pelham Parkway. There is a huge selection of eyeglasses. There are few seatings inside, very clean. Employee: Dr. Diana Ilyasova is very nice. She explains well all the test that were done and what is beneficial for your eye health. The techs were good as well, they properly clean the machines before you go on it. Definitely the best eye clinic in the Bronx. Will come back again for my eye health needs. read more

Pelham Parkway Vision Center - Eyewear & Opticians Near Me - Bronx, New York

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I would seriously think twice before spending a large amount of money at Pelham Parkway Vision Center. My husband purchased glasses here approximately a year and a half ago. We were talked into transition lenses, special glare protection, and additional upgrades, bringing the cost to nearly $2,000. Now the transition coating is peeling off the lenses and he can barely see properly through them. When we contacted the office, instead of helping resolve the issue, the office manager repeatedly directed us to our insurance company and their third-party vendor. She was rude, disrespectful, talked over me, and would not allow me to properly explain the situation. I find it unacceptable that a business can happily sell a customer nearly $2,000 worth of eyewear but, when there is a problem, suddenly say it is "out of their hands." If you sell the product, you should be involved in making sure the customer is taken care of when something goes wrong. We paid for what we were told were upgraded, premium lenses. A year and a half later, the lenses are deteriorating and my husband can barely see through them, yet we're being passed around instead of helped. This experience has completely destroyed my confidence in this business. I would not recommend Pelham Parkway Vision Center to my family or friends based on how this situation has been handled. The best part I said I will leave a review and the office manager said" go ahead do what you gotta do " what customer service skills !!! read more

Pelham Parkway Vision Center - Current situation - Eyewear & Opticians Near Me - Bronx, New York

El servicio fue rápido pero lo que sí tardó en llegarme un par de lentes pues fueron 3 pares los que pedí para mi familia y míos pero demoraron más de una semana un par los otros llegaron en menos de una semana read more

Super friendly staff! Been here a few times over the years and prices are reasonable. Today I spoke with Ronda over the phone and she was so kind and knowledgeable that it inspired me to write a review. read more

I came about 15 minutes early to my appt because I knew I'd have to fill out paperwork. My appt was at 11:40AM. I was taken to do a few tests, and seen right away. When I voiced my concern to Dr. Ilyasova about my glasses rx and my contact lens, she did not overlook it, and did a corneal scan. She was very understanding and did not push me at all to purchase more expensive glasses (since I am still a student). She even gave me a free trial of contact lenses. SHE'S THE BEST. I am definitely going to continue going to her. I was out of the office by 12:19PM, and most of that time, I was in the exam room with dr. Ilyasova. Shes a sweetheart ! And the front desk girls were really nice, too! Maybe I got lucky with the wait time, but shes really a doll. And super understanding ! read more

AVOID THIS PLACE AT ALL COSTS. They are a nightmare to deal with AT the appointment and ANYTIME you have to use your prescription to order contacts. I moved a year ago and needed an updated contact prescription so I saw that this place was close and decided to try it out. They had a Groupon so I figured why not. When I got to the appointment and they saw I had a Groupon, the woman immediately said "if you have astigmatism you will owe more money". I said okay well I don't so no worries. Then when I went back and the doctor (before even looking at me) said "we'll check you for astigmatism just in case". As much as I appreciate everyone looking out for astigmatisms, I REALLY felt like they just wanted the extra money. As expected, I did not have one - however she must have marked something on my chart about it...... So there have been THREE instances where I have tried to order contacts (Walgreens.com & Coastal.com) where they need to verify that my prescription is correct and EVERY TIME they say that the prescription is wrong and it should be contacts for astigmatism. Mind you that I have the actual prescription that they have signed themselves that has nothing about this imaginary astigmatism. I have called and left messages and they did not call me back. I finally was able to reach someone at their office today after Walgreens sent me an email saying my order was canceled because the prescription was "denied by my eye care prescriber". The woman at the office told me that someone had put in my records that I DO have astigmatism. WHAT IS WRONG WITH THESE PEOPLE. read more

I highly recommend Dr Oleg Lisitsyn, as he and his staff were outstanding and meticulous in diagnosing an eye problem which had developed in my right eye. He was instrumental in sending me to an awesome specialist, Dr Elona Gavazi, also in the Bronx, who performed a miraculous laser surgery today! I am so Happy, and thank God for putting them in my life! They both saved my vision. Thank you Doctors :) read more

Please do not come here if you want to get a prescription to PURCHASE CONTACTS ONLINE or expect quality customer service. This place continues to break the law as they do not allow customers to purchase their own contacts from another source. These sites outline the Fairness to Contact Lens Consumers Act and Contact Lens Rule, passed in 2003: tinyurl.com/hk8tnaz or 1800contacts.com/connect.... The law described above stipulates that you have a right to your prescription and "once your contact lens fitting is done, your eye doctor must give you a copy of your prescription -- whether you ask for it or not - and without an extra fee or the need to sign a waiver or form". Upon requesting multiple times, I was denied a copy of my prescription. Because I already paid for the examination, I would be wasting money if I were to get another prescription from a different location in order to purchase contacts online. Do not make the same mistake and go somewhere else for your contact prescription. In addition, not only does this store force you to purchase their brand of contact lenses, the receptionists are exceptionally rude and lack any sense of quality customer service. They sneer at you when you ask them to repeat themselves and often contradict themselves when they tell you how much prices are. I'm not sure how this place is still running in spite of all the bad press it's received. Be warned. read more

Little shop in the middle of the Bronx with amazing customer service that is extremely genuine and often lost in this day and age. Doctor Diane really took her time was extremely patient with me and went far above and beyond. Thank you! read more

Terrible. My appointment was at 10:45 waited until 12 and still didn't get taken care of. I just walked out- customer service was terrible, you ask a question and nobody knows the answer. Will never recommend this business. read more

If I could have given a zero star review I would have. Very unpleasant and unprofessional experience. The glasses that you get through your insurance are not suppose to be disposable. My cvs readers last longer than glasses made by this supposedly professional store. The policy of the store does not include fixing the problem or helping you in any shape or form. Glasses fell apart after a couple of months and now are in the trash. Would never recommend this establishment. read more

This is the best vision center in the Bronx. It is extremely clean and well put together. The doctor is very sweet and caring. I am very picky when it comes to choosing glasses so I was not easy to deal with. Silvana was wonderful and so patient with me. I will definitely go back. I recommend this office to everyone. read more

(This review is only for Dr. Diana Ilyasova) I brought my daughter here twice, and the second visit we had Dr. Ilyasova as the optometrist. She was patient and knowledgeable and took the time with my child's exam to ensure it was done thoroughly. Great with kids. Will come back here to have an appointment with her next time. read more

I came here a year ago for contacts. They had some of the cheapest prices i the Bronx. This year I got contacts and glasses. This is the on;y place that has been able to accommodate my prescription in a pair of glasses that I enjoy wearing. Huge shout out to Mabel for helping me find something I love and to Martha the technician who worked her magic on my lenses. read more

I absolutely love them! They're professional, kind, and explain everything to you about your eyesight. This has been the best eye care place I've been to in the Bronx. I recommend you come here, you will not regret it! read more

These guys are freaking awesome! Dr. Diana is knowledgeable, nice and obviously has a passion for her work. Staff seem happy to be there, are invested in making the customer like the business, give you correct information, not money-hungry, give you appointments so you aren't waiting and good, fair prices too! So totally worth going here for eye care, even if you have to make a trip! read more

Broke my glasses on a Sunday. Fortunately I had kept a pair of old hard contacts to get me through until Monday. On Monday afternoon, I walked into Pelham Parkway Vision Center with no appointment really just hoping to get one later in the week. Instead, the gal at the reception area said, "Wouldn't you rather see the Dr. Today?" So shortly after walking in with no appointment, I completed one of the most thorough eye exams in recent memory, was fitted with a 90 day supply of contact lenses, and experienced the best in professional and friendly service from Dr. Diana and her team. You just gained a long-term customer. Well done! read more