Got contacts for the first time in years from this place & I'm very happy. They just came in yesterday & even though my eyes are no longer used to foreign objects clinging to them, I'm thrilled with the service & speed of Lens Lab. The employees are so friendly & helpful, & I did not find myself being pushed to spend more or buy more. I was buying these without any insurance coverage, since I my insurance only allows either glasses or contacts within one cycle. So, exam was $65 with the purchase of a year's supply of lenses. They have some 1 year for $29 deal, but I have astigmatism in one eye, so I never qualify for such bargains. The woman in charge was apologetic about that & when I expressed that I didn't have a lot to spend, she dropped the required year for me & said 6 months would be fine. I was still concerned about the costs, & the optometrist who examined me noticed this, so he gave me a full exam & then sat down with me & the manager to go through exactly what it would cost. With my expensive, gimpy eye, the price was still a little steep for me, & she ended up dropping another $100 or so. What has often been quoted to me for around $500+ was about $250 in total. The price was obviously a huge plus for me, but even if she could not have gone lower, I would have liked this place enough for 4 stars. The staff was so friendly & made me feel so comfortable with asking questions & taking my time. I've had such pushy, rude experiences at other lens stores, & this was the complete opposite. The store is located in the K-Mart plaza on White Plains Rd. I don't know what insurance they accept, but it was great for a no-insurance situation. read more

Horrible service!!!!!! I wish giving no stars was an option. If you have options this is not one. They have the worst customer service I have ever experienced. If a customer is asking questions not sure of things you don't just walk away to continue eating your lunch & return chewing in their face. This woman seemed so bothered by my questions it was unbelievable. I don't work in the eyeglass industry & I'm spending $300 the least you could do is answer the questions. They should really get rid of all the staff at the counter & I would give them more stars. Also before you give them your voucher (if you have insurance find out the prices of everything first. They will come up with all sorts of fees if you don't know any better. You would probably do better getting a groupon/living social deal for $35 dollars. DO YOURSELF A FAVOR DONT COME HERE read more

I was impressed with the professionalism and the turn around time for my new Tom Ford Frames. They also updated my Gucci Frames so i can continue to wear both. The customer service was on point and so was the PRICE! I found a new home for my eyewear, which i would recommend to others! read more

Very attentive group of people. Under new management, they try to you the best possible prices with each customer and treat each customer like friends. I went to a few places around the neighborhood and I must say made me comfortable. They are willing to go out of their way to get you what you want. read more

I came in to get my eyes checked since I was having a hard time seeing signs and my computer monitor at work. There were two female employees there that day and I asked if they took my insurance and if so could I get an eye exam that day. I gave them my information and they told me to wait a few minutes to receive a fax confirmation from the insurance company. While I was waiting one was checking their social media through the desktop computer in her job. When the fax came in they told me that they would be able to accept my insurance and just pay $10 copay for the eye exam. I asked them could I get an eye exam now and they told me the doctor was on his way from lunch but he should be in shortly so I waited another few minutes while the same person continued with her social media checking and the other was on a personal call with what seemed to be a relative. An elderly Caucasian man walked in a few minutes later (around his late 60's) with his very young latina date. And he was socializing while I'm there waiting for my exam. He then told me to come in his lab/office in which he started putting snacks in his mouth and he was chewing on it during the exam with no lab coat. When he was done he left right after with his date while I was left to handle my perception with the two ladies who have been taking care of me. The one who was looking up her social media over the web started telling me that I was eligible for a 45$ credit towards a pair of glasses. And she was telling me that I can put money down as a deposit if I couldn't pay everything today. I was confused because not once had I mentioned anything about purchasing glasses but out of curiosity I asked "what would be your cheapest pair?" She told me that they only sell designer brands and that the cheapest was $399. I said $400??? Then I said well I won't be buying any glasses today I just came in for an eye exam, then they lady told me I would lose my insurance credit if I don't use it today. I asked why would I lose my insurance..I don't get it. She explained that when I came in they asked my insurance for credit towards an exam and glasses and now since they were both asked for I would have to use it in their store today I would lose the credit towards glasses. I asked her why she would ask for credit for glasses if I did not want glasses and never asked for them. The lady who has been on a personal call this hold time took two seconds away from her personal call to tell me "well everyone who comes in here to get an eye exam normally gets glasses so.." I responded to her that that was not a good reason and it doesn't help me because they "assumed" something. I told them other people who came in is not me and I came specifically asking for two things "do you accept my insurance and if so can I get an eye exam" and now that since they made an assumption I will be loosing my credit. I told them I shouldn't be forced to spend $400 and for that reason before forcing people to spend that much they should ask what services they would want and the policy of loosing their credit. I was so upset they were giving me a bad time that I asked them to please give me my prescription and I will purchase the glasses somewhere else even if it meant me loosing my credit because I know I could get a better deal and I also wasn't planning on spending $400 when I just wanted an eye exam. The lady looked at the other lady who was on the phone and asked if she should give me my prescription which she shrugged and said "yea just give it to her" she filled out a paper and handed it to me and paid my $10 for eye exam. This was on 9/11/15 yesterday 10/28/15 I have the opportunity to get glasses in target and she looks at the prescription and says that they filled it out wrong that it was missing information (the stigmatism) and she says that this was not an accident (I have not told her what happened with the other lens place). She said she would have to call to get the prescription faxed. She called right then and there and they first didn't want to give it to her in which she said that I have the right to my prescription and she would need it in order to get me my glasses and when she explained what she needed she told them the prescription wasn't filled out correctly and she knew it was not an accident so to please comply. They told her the information she needed over the phone but that the doctor is not in to authorize them faxing over my prescription. After hanging up, the person taking care of me told me that the lady over the phone was "really nasty" with her. They were literally trying to hold my prescription hostage! When reported to the BBB, they lied to the point of saying "After trying on several frames she decided she wasn't ready financially for eyeglasses". When did I say that I wasn't financially ready?? And when did I try on "several frames"...SEVERAL FRAMES!! Check the cameras..not true. Place should fire these staff or SHUT DOWN! No shame..DISGUSTING!! read more

went to lens lab express for first time ever on 10/29/15 my union listed this store to use my voucher.the 2 female employees behind the counter were courteous professional and very helpful. the optometrist was patient professional and thorough have a very high prescription and had to pay extra for my lenses which was okay highly recommend harold a retired court officer read more