Great service and selection -- my favorite eyeglass store. Hi end frames that are unusual.read more

I have been a loyal customer of Eye Design for a couple of years now, and I continue to be…read moreimpressed by their exceptional customer service. My recent visit was no exception; the staff were friendly, helpful, and made me feel genuinely welcome. One of the standout experiences was with Jason, who provided invaluable insight during my selection process. His patience and understanding of my indecisiveness were greatly appreciated, and he guided me through the options without any pressure. Thanks to his assistance, I was able to find the perfect pair of glasses that suited my style and needs. Overall, I highly recommend Eye Design for anyone looking for a great selection of eyewear and outstanding customer service. I always leave feeling satisfied and confident in my choices!

I had such a wonderful experience with Rich at the Yonkers location of Raymond Opticians. After…read morehaving a very frustrating experience at another Raymond Opticians location, I called Yonkers because I urgently needed help getting my contact lens prescription. Rich truly went above and beyond to help me. He took the time to make sure I received the correct prescription and that I had everything I needed in time. He was incredibly patient, kind, professional and extremely thorough throughout the entire process. What could have continued to be a very stressful and frustrating situation was completely turned around because of Rich. He listened to my concerns, treated me with respect and genuinely seemed to care about helping me resolve the issue. This is exactly what excellent customer service should look like. Rich is an absolute asset to Raymond Opticians, and I cannot thank him enough for his kindness and for going out of his way to help me. Highly recommend the Yonkers location.

I had a very disappointing experience yesterday as a first time customer. I called to say I would…read morebe 5 to 10 minutes late for my 5:30 PM appointment, but they refused to see me because they close at 6:00. They claimed the exam takes 25 minutes, which has not been my experience elsewhere. It is clear they care more about hitting the exit door than helping a new patient who was ready to buy a nice pair of frames. They tried to reschedule me for tomorrow, but I declined. I will be taking my business to an office that actually values its customers.

Thank you Jay for the great customer service! It was a pleasure working with you, you were both…read moreprofessional and knowledgeable. Highly recommend

Went in to the store to get a eye exam & Jen was amazing she told me prescription was expired & she…read moretold me i need an eye exam I locked in my eye exam on the spot & was able to get my new prescription & lens two days later & Jay was phenomenal as well great very engaging team.

Doctor Sumati B. Deutscher, O.D. Was extremely thorough &…read moreprofessional, in her examination to both my eyes. Beautiful empathy, patience, and understanding. She determined and explained what my issues were. She treated it with special medical eye drops, to help with my vision. Especially my right eye. She prescribed me medication and referred me to an Eye Specialist. I highly recommend her! She will be my go to eye Doctor for any issues and check ups.

Listen up fellow eyeglass wearers your search is over!…read morePlease don't thank me, thank the EXCEPTIONAL staff at Eye Design of Armonk, Jaime & Janet & associates. Why you ask? It's not complicated like my eye sight sadly, it's really very simple. THEY HONESTLY CARE ABOUT US! I'm seeing out of only one surgically repaired eye, a daunting reality until these wonderful professionals did their magic from a precise complicated correction, a dynamite flattering frame at a great price. Compassion, genuine empathy and sincerity all winning ingredients! You'll be thankful and a customer for life once you enter their world. God Bless!!!

Eye Designs of Armonk is fabulous! From the minute I walked in, I was greeted with friendliness…read moreand interest! Both Jaime and Sunny knew just what I wanted ... the first glasses they selected for me to try on was the pair I ultimately selected! ( Interestingly enough, they said that happens to them more often than not, a paradigm that denotes their unique and innate perceptions of their clients!). I can't say enough about their distinctive selection of eyeglasses! If you want a different look .... Go to Armonk's Eye Design! And importantly, their prices are similar to the more mundane products in other venues! To sum up: their service, selection, value as well as their understanding of what their clients need and want is unusual and important! I recommend this emporium without reservation!!!!!

My experience was great. I picked up my glasses last Friday I tried them on but found an little…read morediscomfort because there are three prescriptions within the glassess which now I ininthink I didn't needed. When I went outside to go across the street I got an instant headache. Once I finished doing what I had to do I went back and explain my discomfort. The young lady who assist me with picking up the glasses explaining that the glasses were progressive which meant that I had to look thru the glasses an certain way. She went over somethings and told me to try them out for an week to see how they felt. The first timeI I came in for the appointment I had my glasses that I had less than an year but the left temple (arm) came off and I wanted to see if it could be fix but it couldn't . So now I needed another pair. After the eye exam the owner provided info on the eyes , what the numbers meant from the exam and other info which was informative. He held up my old pair and said that they were progressive. Tomorrow will make an week and I think the prescription is too strong. My eye sight without them seems blurry and tried. From walking into the store to the end custom service was great but there may be an problem with the prescription. Will be giving them an call for an appointment. .

Very shady operation, paid for my contact lenses, waited for delivery, 4 days later got an email…read morecancelling my order, no explanation. When I questioned why, I was given a very surly and rude reply explaining that they had charged me the incorrect price. Wont be doing business here again.

I had a great experience for my first time at Metro Optics Eyewear at 25 Westchester Square in the…read moreBronx. Dr. Jade Gormady was an excellent OD and flagged a possible cataract and have me an ophthalmologist referral. I got single-vision eyeglasses for free with my insurance.

So I called the store to ask if the Parkchester location was open because I've been calling and no…read moreone answers. A rude man picked up and was so dismissive he couldn't even tell me if they have the same hours! I don't get it, aren't they the same business? He just said, "Well, you're calling a different number, so I can't help you." Like seriously? Smh... aren't they the same company?! Disgusting attitude

Honestly the best place I've gone to get glasses! The people are so nice and the doctor is fabulousread more

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.