Went into the store 04/12/2026 in the afternoon while two young ladies were working. They only had…read moreone customer so I was "assisted" right away. I stated I needed to pay a remaining $140 since I cancelled my expensive services with greedy t-mobile and that I needed something in writing stating I'd be done with the account. The representative scanned my ID, and gave me a pin which did not work when I called to request a letter in writing and to pay my bill. Very frustrating, now I'm being told to go back into a physical store to request this. Too much back and forth - I wish I couldn't cancelled my services with t mobile years ago I dread going into the store on my time off.

The lady working there had an AirPod in and was on her phone the whole time she was helping us…read more 10:50am on Tuesday January 27th. Didn't solve our problem either !

We came in today to upgrade one of our phones. We were greeted upon entrance. I thought it was…read moregoing to be a three hour process like normal, but Andy made sure it wasn't. This T-mobile is officially my favorite in the area that we frequent. The process was a lot faster than it used to be. When Andy wasn't sure of the answer, the young lady next to him was able to immediately assist. Great customer service here!

Fraud Warning! Do not purchase a phone at this store. I went to this store to upgrade my phone. I…read moretold the employees that I wanted to pay for the phone outright then but was told by the two employees in the store at that time that I had to make installment payments to be able to get trade-in value for my old phone. So I agreed to finance the new phone and was given the monthly dollar amount for the phone after trade-in. Then over a month later when I got my first bill with the new phone on it I noticed that there were two finance contracts on my bill, one for the phone at the agreed upon price and one for around $10 for accessories. I did not agree to pay for or finance accessories. I contacted corporate about the error and then was told I had to have the store fix it. I've tried numerous times to get the store to correct it and each time they tell me I have to speak to the manager who is never there and never returns my messages. What the employee did was have me sign two finance agreements but on just a signature pad, never where I saw the screen or what I was signing (I know how stupid was I). She had me do this by telling me the system glitched and she had to redo stuff, "sorry can I please sign again". After this I found out from a friend that she had a similar problem with an unknown accessories finance charge. I guess they think they can get away with ripping people off that won't notice an extra $10 charge on their $200+ phone bill each month. We have used this store exclusively before for our families phone upgrades and had no issues in the past but they now have dishonest employees who will rip you off.

Answered phone and I explained my project to have house wired for ethernet during the remodel. He…read morewanted to charge me for an estimate for his time to come look at the project. No thank you. My review is based solely on that phone expereince only! I have two other companies schduled to come out for free estimates. That is the cost of doing business, A customer gets (3) bids and you do your best to sell your services and your experience to said customer.

I needed to get ethernet access to an upstairs bedroom from a modem downstairs. Kurt was able to…read moreproblem-solve and create a 2-port panel on the wall without cutting too much drywall. Kurt is also very knowledgeable and experienced, having worked for AT&T for years. So you know that the work he does is going to be professional and up to par with standards. (He even cleaned up afterwards!) He was also able to make it so that any future modifications to the setup will be easy and doable.

Jacob was very helpful, kind and patient. I would recommend this tmobil to everyone who needs a…read morephone!

NOT sure how to feel about this company when someone #UNAUTHORIZED on my account is able to add…read morean extra. #sad #headaches

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.

Very happy with the service. Had them come in and install phone systems in my office for a great…read moreprice.

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