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    Metro by T-Mobile

    3.4 (5 reviews)
    Closed 10:00 am - 8:00 pm

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    AT&T Store

    AT&T Store

    2.5(91 reviews)
    3.8 mi
    $$$

    I had a few serious complications when transferring service from my previous carrier. It took a lot…read moreof time, effort, patience and knowledge to finally get it unraveled and sorted. Diana and Salma (Manager) were absolutely amazing through the entire process. It took 3 different days and roughly 3 hours each visit to identify the problem, troubleshoot with 3 different carriers on a conference call, explain thoroughly to me, present the solution, suggest temporary measures, assistance returning a phone, follow through with corporate processes, as well as having to follow up and they could not have been more professional, courteous and accommodating. As stressful and frustrating as this debacle was for me, they empathized and worked hard on its resolution. They made me feel like we were a team together, not as though I was a problem customer and they were corporate, if that makes sense. The long visits never felt that long and I would leave the store with confidence and trust that they 'had my back'. I was very close to just cancelling the transfer and retreating to my prior carrier but did not do that as a direct result of these two stellar employees. Diana and Salma delivered customer service with great care, depth of knowledge and with grace rarely encountered these days. Please give them special kudos, they deserve to be acknowledged! Thank you, Diana $ Salma! 10 out of 5 stars!

    My experience took three hours. I had purchased the 17 Mac Pro Max by accident. The person helping…read moreme knew it was for my daughter on vacation in Es York.. I'm in San Diego. My daughter had her old phone and I had purchased an upgrade for her. The person who helped me told me it is 55$ restocking fee. Then went into the back, returned the phone and went ahead to purchase new phone for daughter She then informed me my daughters phone could not get messages or calls now... she needs to wait for new phone to be sent. If you are working at a phone store and someone is upgrading it would be clear you don't inactivate current phone. It took about two additional hours to get current phone to work. I spoke to manager, sent him 3 emails. No reply. Manager Ray. Employee ( very very kind and sweet but incompetent. Reccomended that I don't go ahead and try to upgrade to the phone I wanted.. because it was too confusing and may cause more problems. The female is Sorer.., the day befire I had a great positive experience with Hunter helping me set up my phone. Please address . Thank you

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    AT&T Store
    AT&T Store
    AT&T Store

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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.8(53 reviews)
    4.0 mi

    After an absolute clinic in poor customer service at ATT, coming to this store was a breath of…read morefresh air. A younger lady helped me (I'm sorry I didn't get a name) and was extraordinarily easy to deal with. I canceled my ATT service and activated my phone with TMobile, but I needed to transfer my phone number. I came unprepared and had to wait for my wife to return with my old phone to get some information off of it. The employee was not annoyed and didn't even make me get back in line. Instead, she talked to me like a valued customer for the couple of minutes it took. Once we had all the devices needed, the transfer was done in less than ten minutes. She knew what she was doing on both iPhone and Samsung, and made the process so easy. I had additional questions about my plan and she answered them all and made it easy to understand. I've had multiple family members switch to TMobile and they had nothing but great things to say about this location as well. Ultimately, their service was better, plans were cheaper, and this is a much better customer experience.

    My partner and I were having issues with getting the information from the 13 to the 17…read more We originally went to the store on Grossmont where we were going to have the information transferred. We ran into Fallon. She couldn't care less about good customer service. She was texting on her phone for the entire time we were there. She said we were all downloaded and when we got home no apps or contact were transferred. I thought i was going to have a weekend of downloading 100 apps. I called the store in Santee and spoke to Gabe who said to bring in the phones and they will fix the problem We went to the Santee store today and met with James. James did everything to get the information from the 13 to the 17. He was patient and genuinely cared about helping us. He was with us for a bout and hour and when we left the phones were perfect. I couldn't thank James enough for his professionalism and excellent customer service. Thank again James. Give the man a raise

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    T-Mobile Experience Store
    T-Mobile Experience Store
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    Metro by T-Mobile - mobilephones - Updated May 2026

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