Had the best experience at TMobile yesterday. I walked-in and was taken care of by Makiah Shenay. I…read moregot a new phone for Christmas and was apprehensive about transferring the phone number and my Mum's older phone number over due to past responses of different answers, hoops to jump through, PIN numbers, phone call verifications from not being the administrator for the family plan. Thanks to Makiah's professionalism, patience, and knowledge, it was an easygoing process that prevented distress. Makiah did an exceptional job addressing customers and checking them in to ensure the wait times weren't as lengthy. Very appreciative of this pleasant customer service and relieved I didn't have to change carriers!

**I will continue to update this review as this situation goes on at the bottom of the original…read morereview** (ORIGINAL REVIEW ) For Christmas, I was upgrading my wife's phone to the iPhone 16 Pro Max. After getting the runaround from two T-Mobile locations, I finally ended up at the Ashley River Road location in West Ashley, Charleston, SC, on 12/23. A female associate confirmed I could trade in my wife's phone with no issues, but I had trouble deactivating her Stolen Device Protection because of facial recognition. She told me to come back the next day (12/24) once it was disabled in person, and everything would be fine. Today, I came back, but the associate wasn't there, and Cory helped me instead. From the jump, his attitude was smug. When I explained the situation, he barely acknowledged me. I handed him the phone, and he immediately slid it back across the table, almost sending it to the floor, saying, "I CAN'T TAKE THAT PHONE." Confused, I asked why, since the phone is paid off. He responded that the back was shattered, but I reminded him it still qualifies under T-Mobile's 4-point inspection policy. Cory told me to try another store because he wasn't taking the phone, even though it qualifies under their policy. What really got to me was how he handled the Caucasian male before me with respect and care, but treated me with clear hostility. I left to run an errand and told him I'd be back because I needed to break the bad news to my wife. When I returned, Cory still had the same attitude, this time with an even more blatant racist tone. What you're about to see is my reaction to being fed up with the racism from individuals like me. Once I defended myself he then do what all aggressors do when met with someone that's not willing to back down or cower from them and that's call the POLICE. Yes he called the cops on me. Let that sink in I defended myself from his disrespect he showed thru racism now all of a sudden he was a victim. Gaslighting at its finest. Btw I'm trespassed from this location also. I had initially planned to upgrade my own line to the iPhone 16 Pro Max after Christmas as well, but after this experience, I no longer feel respected or valued as a T-Mobile customer. Although I was able to successfully upgrade my wife's line at another location that took the trade-in with no issues, this ordeal has left a bad taste in my mouth. It's been almost a week, and no one has made an effort to right these wrongs, leaving me questioning whether I want to continue investing my hard-earned money into a company that has shown such disregard for my experience. UPDATE 12/30/2024 I'm writing this update after seeing the owner's reply to my initial review, and honestly, it just reinforces the sentiment I've had throughout this entire ordeal--that this location, and by extension T-Mobile, does not care about its customers, especially minorities. Their response was condescending and dismissive, essentially saying, "Oh, I'm sorry you expected to be treated with respect and care as a customer, but if you don't like it, just go somewhere else." This is the kind of tone you get when you've dealt with blatant racism in their store? Instead of addressing the serious concerns I raised about how I was treated, they brushed it off like it's nothing. I experienced racism--blatant racism--at the hands of an associate in this store. And now, instead of accountability or a genuine effort to make things right, I'm being told to take my business elsewhere. It's not just disappointing--it's sad. This isn't just about bad customer service; it's about the lack of respect and regard for me as a paying customer and, frankly, as a human being. T-Mobile needs to hold this location accountable for its actions. Responses like this show that they aren't interested in addressing the deeper issues, and that's unacceptable.

Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help

Really impressed with the time shared to me in regards to repair for a reel to reel tape player…read more Owner, Emil(sp.?), has not worked on a reel/reel, yet did some research to suggest some possible fixes. I will attempt these suggestions this week and hope it fixes the r/r. If no go, Emil asked me to call him and possibly drop it off work at his store. Wireless Clique is most helpful and willing to spend time to make things right.

Courteous Quick and Affordable! Easy to find and explains clearly…read more Highly Recommend! Thank you so much!

Worst Customer Service Eating, Talking to colleagues while…read morewith customer. Rude, their way or the highway.

Went for an insurance claim and only one person ahead of me. Waited almost an hour. Guy that…read morechecked me in said I was next. He proceeded to do a bunch of nothing and talk with his coworkers. He finally came over to help me and it took him about 10 minutes to complete the process. He just made me wait on purpose. When I purchase my next phone it will NOT be at this store, he was just rude.

This was a painful experience. I had to go back on 3 separate occasions to properly transfer…read moreeverything to my phone and new number. They also told me I would have to ship my old phone back as this is their new process. I wouldn't recommend.

Horrible customer service, I went to drop off my Phone and…read morethe manager of the store gave me a hard time, horrible attitude and customer service. I got fed up so I left my phone on the desk and told her I will call customer service to let them know it's been dropped off, and she decided to throw my old phone on the ground for some reason. Probably the most ignorant person I've dealt with in a long time

Cricket Wireless Authorized Retailer on Sam Rittenburg Boulevard in West Ashley is a great place to…read morego for quality wireless service at a really good price and value. The staff here is very knowledgeable and professional and is able to help you with just about any wireless and phone need you may have. I have had a really good experience every time I have been to this location.

Awful experience. Be careful from this store. Visited the…read morestore 03-22-2021 in afternoon. 1st she got my id when in prepaid no company wants id. Suspected scam from here Than she forced me to buy unlimited plan when I refused as my mom doesn't need that plan, the lady got rude with me, than she denied to give me the plan of $30 ( when cricket website willing to ship me the sim card and plan to my house) (may be the lady is not getting much in this plan). Than she charged me $25 for activation and $20 for sim card plus the plan price $40. Man altogether $75 and tried to make me fool. ( a regular customer). She is literally rude and never willing to sell the plan. Please be careful. Hopefully she will not misuse my id. Finally I got verizon card for $35 for 2 months. If you are big fan of cricket try buy from its website not from this store atleast. Definitely not recommend this store. But cricket yes its a good company. Just try to avoid this store and save your money. Worst Worst Worst experience ever from this store. Suggestion ,Please be respectful with customers, the reason happy customers make a good company

Been going to them for over 16 years for watch battery replacement. Over the years I've noticed…read morethat the cost has more than doubled, but service kept declining. In my opinion, the problem Is that every time you go in there's new people behind the counter. They are not trained properly. Seems like they hate their job. One could not take off the back of my watch, told her the other person could, she said I'm not that person! One other time they could not get the front off the watch, said they did not have the right tool..really?. I have many watches for battery replacement, they would not entertain a bundled price. No longer my go to! Frank G

The customer service I have received has been awful. They…read morebroke my watch replacing a battery...and it has now been two weeks and they still haven't repaired it. The most frustrating part is their lack of communication and professionalism. The store in west Ashley is just awful & corporate support is poorly run. If you want to be called "Bubba"...or deal with an immature manager...go there

Want to say A VERY BIG THANK YOU TO MASON AND JAY for their very kind thoughtful intelligent…read morecompetent assistance regarding my current situation !! It was most helpful and encouraging! It was my 1st visit to the Apple store and both impressive and productive My grandson was instrumental in my visit With sincere appreciation Patricia DeMatteo

4th time visiting - twice was for a repair on a laptop and phone, once for purchasing a cord to…read moreconvert auxiliary to phone jack and a laptop converter cord, and most recently for a iPhone 17 purchase! I've utilized the scheduling option online but for the most recent trip did a walk-in. There was a handful of crew members ready and eager to help out on a Saturday morning. No wait time since we were purchasing so turnaround time was about 30 minutes. From my experience in the past, repairs can take about 2 hours so bring books or busy work to keep yourself entertained or stroll around downtown. I enjoyed my iPhone 12 mini but love to take photos so wanted something a little bigger space-wise. Zach took great care of my dad and I so kudos to his courteous, professional, knowledgeable assistance. He shared some pointers and the one I found most helpful is that my old phone could cross over to the new one if they're near each other so no hard feelings if you haven't backed up your phone in months! It was estimated 2-4 hours but once I connected to home wifi it took only 35 minutes. Overall had a quick, efficient visit. Zach helped make the trip a pleasant one with his active listening and patience with explaining phone activation steps!

Customer service sux, monthly bill is ALWAYS wrong, and I spend 2+ hrs. EVERY MONTH trying to get…read moreit correct, and find a representative that speaks and comprehends English and can be understood. When phone is paid off, will NEVER use service again. They owe ME 5 stars for putting myself through this every time. STEER CLEAR!!!

This T-Mobile location inside Citadel Mall in West Ashley is a great place to get the latest cell…read morephone or upgrade your cellular plan. The staff here is very helpful and engaging and are able to provide really good assistance to help you get what you came in for. I have been satisfied every time I have come in here and it is good to have a reliable cell phone store that you can depend on.

First let me start with the fact that my husband had been with Xfinity for 7 years. I had been with…read moreAT&T since day one but switched in August of 2023 to T-Mobile. My husband went into Xfinity said to the young lady I've been with you for 7 years I'd like to upgrade my phone I have the iPhone 11 what can you do for me? She pulled up his account & said, absolutely nothing because you don't have our internet anymore. He said no I had it for about a year but didn't like it so I went with somebody else. She said then there's nothing we can do. I said even though he's been with you for 7 years, she said nope. So we walked out and we went to Costco to the T-Mobile stand there. I will say we had seen people there every time we go to Costco but I never even thought about going through them I thought you had to go through an actual Store not a stall. Without a doubt one of the best experiences either one of us had. We were greeted by Joseph Columby, he wasn't pushy he wasn't sales pitchy he literally listened to what my husband wanted and got him in one. Then he mentioned that they didn't have the Galaxy S25 Edge, my husband chose there. Said he could order it and we probably would have it by Friday this was on Wednesday. My husband then said how about if I take over my wife's bill and join on her account. He took care of everything for us we had to do absolutely nothing ourselves. And it was flawless. We left there feeling very good about it and instantly that evening got an email from UPS stating that his phone was going to arrive Friday. Friday morning we got up and I watched the driver map app and saw that the phone was around the corner walked out got the package and text Joseph letting him know that we had got the phone and would he be there? He had offered to move everything over to the new phone for my husband. We went to the store in Costco and he moved everything over for my husband and while there I chatted with both Anthony C and Elizabeth Baczek and overheard their encounters with customers. There wasn't one person that left there upset or disgruntled everybody was handled like honestly, like a family member. We left with my husband's new phone and we were told about the gift card you get from Costco and from T-Mobile for getting your phone there. That's another thing that T-Mobile is very good about is rewarding their customers. I Also get Netflix and Apple TV free through T-Mobile. One more benefit is the T-Mobile Tuesdays. I have received Stadium bags, drink bottles, a personalized calendar, (I paid the very cheap shipping), Grill spatulas and much more. I will finish this with saying the group that T-Mobile has out at the Costco in West Ashley is an amazing group of people and they deserve to see this review about their work. Have a great day everybody and next time you're in Costco pop over to the T-Mobile stand and see if they can get you into a better contract then you're in now. If I could give this a higher rating I would give it a 10. I always say when somebody does something over and above you want to make sure to write a review so that hopefully their company is aware of it. Oh one more thing I had mentioned to Joseph that my husband got a cord but needed one of those plugs that go into the wall to charge his phone because he had the iPhone chargers and they don't fit with these phones. I use my Chromebook to charge my phone on. He walked me over to an area by the stall and said this just arrived and it was a 2 pack with the cords the wall plug the chargers everything like 30 bucks or something it was perfect we grabbed it and we took off. It's just refreshing to go somewhere to purchase an important item and not have stress and unanswered questions when you leave.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.