WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

It's awful. Today I have multiple channels missing. I pay for a sports subscription. No channels.read more

How stupid do you have to be to drive a company van recklessly on Trolley Rd at 9am. Do you not…read morethink people aren't paying attention. You could've caused an accident with the tailgating and weaving in and out of traffic speeding. Don't put our safety at risk because you were running late. As a company, you should be aware that many people have dashcams and if you caused an accident a lawsuit would probably end your company. If that was my employee, he would be fired on the spot!

I am so happy with my new phone system that Trident Communications set up for me! I'm now able to…read moreplace people on hold (with hold music), transfer calls to my associates and have a separate voicemail for my cell phone and office extension all from an App on my cell phone. I can't speak highly enough about the crew at Trident Communications.

Came here with my boyfriend to get a new phone. Everyone working was friendly and helpful. One of…read morethe associates even stopped and played with my son when he started getting fussy. Doing more than what is required is excellent customer service.

From the owner: Switch today & enjoy America's largest 5G network.read more

We have been told for 7 weeks now that our fiber is being installed. Now when I call they say that…read morethey are working in the area and when it's established they will set up service 7 to 10 days after. Mind you last week contractors came and already added the line to my house and they still have yet to establish service, and yes I called again but got the same response. Possibly the worst experience I've had with any Internet company to date. If ANY other service was in the area I would have already opted with them. PS they say they will no longer offer standard Internet only fiber Internet. Yes I asked thinking it would be faster but that's what they said. Moncks Corner btw.

Having difficulties even loading this page... This is the WORST ISP I have ever had. I pay for an…read moreupper tier package and consistently get outages. I didn't receive any equipment because the employee stated it was "fiber" and I would get my service through WiFi. STAY AWAY FROM THIS ISP.

I am in Columbia SC and Lumos sold off to T-Mobile fiber. It has been impossible to pay my bill and…read morethey turned off my service. The many calls I made were answered by someone out of the country that did not understand me. They tore up my lawn to install the fiber so I am a bit stuck with them. I recommend NEVER engaging their service!!

I discovered on my bill I was paying for a device I had mailed back 9 months before after I had…read moreexchanged it for an upgrade I spoke with 2 specialists on the phone, they told me to go where I had bought the new one, they couldn't help me. The people at the shop were very rude, telling me how long she worked there as more important than getting a tracking number. Was finally told a phrase to use when calling the help desk, and 2 and a half hours later, I'm told on the phone that yes, it had been received but no one scanned it in. I had been polite and patient but did not receive that courtesy and had lots of head shaking, eye rolling,told to do my call outside. So rude-no help, but I stayed and finally will have the $1200 credited back to my account.