Had the best experience at TMobile yesterday. I walked-in and was taken care of by Makiah Shenay. I…read moregot a new phone for Christmas and was apprehensive about transferring the phone number and my Mum's older phone number over due to past responses of different answers, hoops to jump through, PIN numbers, phone call verifications from not being the administrator for the family plan. Thanks to Makiah's professionalism, patience, and knowledge, it was an easygoing process that prevented distress. Makiah did an exceptional job addressing customers and checking them in to ensure the wait times weren't as lengthy. Very appreciative of this pleasant customer service and relieved I didn't have to change carriers!

All I had to do was drop off a T Mobile router and pick up another. It was already ordered. I…read morewaited 45 minutes.

Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help

Great response time and very affordable prices. I was able to get a phone repair at half the cost…read moreof competitors.

Amir was not only a great technician, his service was top notch and affordable. It's a big relief…read moreto know someone so talented with electronics repair is just right down the street and available when needed!

Second bad experience I've had at this location. Guy with the long dreads is absolutely rude…read more Didn't want to help, didn't want look at my phone that was having issues, he just kept talking over me! I will be looking into switching services. I'm not sure if they have a new manager or what's going on, but someone needs to pay attention to this store.

Guy messed up my whole bill buying a phone, don't go here cause they're gonna mess up your future…read morephone bills.. very frustrating, never had this problem buying my phone from Best Buy but verizon doesn't let you do that anymore.

I am with AT&T now and I regret switching over to them and giving them a shot.My bill hasn't come…read moreout to what I was quoted ,they said they would pay off my phone if I switched and never did,and my coverage hasn't been good.I spent nearly two hours on the phone with customer service today and got nothing but the run around. I have never been more disappointed by a major company!

This was a painful experience. I had to go back on 3 separate occasions to properly transfer…read moreeverything to my phone and new number. They also told me I would have to ship my old phone back as this is their new process. I wouldn't recommend.

Metro by T-Mobile on Sam Rittenburg Boulevard is a great place to get quality phones at a good…read morevalue. They have excellent customer service and will make sure that you are taken care of and get the phone that best suits your needs. The staff here is knowledgeable and patient and does a really good job.

Been going to them for over 16 years for watch battery replacement. Over the years I've noticed…read morethat the cost has more than doubled, but service kept declining. In my opinion, the problem Is that every time you go in there's new people behind the counter. They are not trained properly. Seems like they hate their job. One could not take off the back of my watch, told her the other person could, she said I'm not that person! One other time they could not get the front off the watch, said they did not have the right tool..really?. I have many watches for battery replacement, they would not entertain a bundled price. No longer my go to! Frank G

The customer service I have received has been awful. They…read morebroke my watch replacing a battery...and it has now been two weeks and they still haven't repaired it. The most frustrating part is their lack of communication and professionalism. The store in west Ashley is just awful & corporate support is poorly run. If you want to be called "Bubba"...or deal with an immature manager...go there

Four hours, solutions offered did not solve the problem. I was given an appointment with a "genius"…read moreand we made it to Chas about 15 minutes before they opened I don't really like their system of seating you at a table and one person taking care of more than one customer at a time. Between the time they take to go inside and ask a question about how to tackle certain problem and helping other people you waste a lot of time. By 1pm the place was packed like there was a Black Friday sale, I can't imagine getting there at that time. Store and tech support should be in different places but it is what it is I didn't buy any accessories because had spent a lot of time seating idle The rep that helped me though deserves the highest accolades ever given at a place where the only thing missing is a whip to direct employees and customers. I would not work in a place like this for the world I think I am being generous with three stars, nothing but problems with the IPhone 17Pro, wish I would have kept the XR I had before. Apple you really made a good phone into a piece of crap in Les than six years I see no improvements but inconveniences malfunctions. I get more robocalls in a day than I had in six months!

Want to say A VERY BIG THANK YOU TO MASON AND JAY for their very kind thoughtful intelligent…read morecompetent assistance regarding my current situation !! It was most helpful and encouraging! It was my 1st visit to the Apple store and both impressive and productive My grandson was instrumental in my visit With sincere appreciation Patricia DeMatteo

Customer service sux, monthly bill is ALWAYS wrong, and I spend 2+ hrs. EVERY MONTH trying to get…read moreit correct, and find a representative that speaks and comprehends English and can be understood. When phone is paid off, will NEVER use service again. They owe ME 5 stars for putting myself through this every time. STEER CLEAR!!!

This T-Mobile location inside Citadel Mall in West Ashley is a great place to get the latest cell…read morephone or upgrade your cellular plan. The staff here is very helpful and engaging and are able to provide really good assistance to help you get what you came in for. I have been satisfied every time I have come in here and it is good to have a reliable cell phone store that you can depend on.

First let me start with the fact that my husband had been with Xfinity for 7 years. I had been with…read moreAT&T since day one but switched in August of 2023 to T-Mobile. My husband went into Xfinity said to the young lady I've been with you for 7 years I'd like to upgrade my phone I have the iPhone 11 what can you do for me? She pulled up his account & said, absolutely nothing because you don't have our internet anymore. He said no I had it for about a year but didn't like it so I went with somebody else. She said then there's nothing we can do. I said even though he's been with you for 7 years, she said nope. So we walked out and we went to Costco to the T-Mobile stand there. I will say we had seen people there every time we go to Costco but I never even thought about going through them I thought you had to go through an actual Store not a stall. Without a doubt one of the best experiences either one of us had. We were greeted by Joseph Columby, he wasn't pushy he wasn't sales pitchy he literally listened to what my husband wanted and got him in one. Then he mentioned that they didn't have the Galaxy S25 Edge, my husband chose there. Said he could order it and we probably would have it by Friday this was on Wednesday. My husband then said how about if I take over my wife's bill and join on her account. He took care of everything for us we had to do absolutely nothing ourselves. And it was flawless. We left there feeling very good about it and instantly that evening got an email from UPS stating that his phone was going to arrive Friday. Friday morning we got up and I watched the driver map app and saw that the phone was around the corner walked out got the package and text Joseph letting him know that we had got the phone and would he be there? He had offered to move everything over to the new phone for my husband. We went to the store in Costco and he moved everything over for my husband and while there I chatted with both Anthony C and Elizabeth Baczek and overheard their encounters with customers. There wasn't one person that left there upset or disgruntled everybody was handled like honestly, like a family member. We left with my husband's new phone and we were told about the gift card you get from Costco and from T-Mobile for getting your phone there. That's another thing that T-Mobile is very good about is rewarding their customers. I Also get Netflix and Apple TV free through T-Mobile. One more benefit is the T-Mobile Tuesdays. I have received Stadium bags, drink bottles, a personalized calendar, (I paid the very cheap shipping), Grill spatulas and much more. I will finish this with saying the group that T-Mobile has out at the Costco in West Ashley is an amazing group of people and they deserve to see this review about their work. Have a great day everybody and next time you're in Costco pop over to the T-Mobile stand and see if they can get you into a better contract then you're in now. If I could give this a higher rating I would give it a 10. I always say when somebody does something over and above you want to make sure to write a review so that hopefully their company is aware of it. Oh one more thing I had mentioned to Joseph that my husband got a cord but needed one of those plugs that go into the wall to charge his phone because he had the iPhone chargers and they don't fit with these phones. I use my Chromebook to charge my phone on. He walked me over to an area by the stall and said this just arrived and it was a 2 pack with the cords the wall plug the chargers everything like 30 bucks or something it was perfect we grabbed it and we took off. It's just refreshing to go somewhere to purchase an important item and not have stress and unanswered questions when you leave.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.